scholarly journals Do Hostile Media Perceptions Constrain Minipublics? A Study of How Oregon Voters Perceive Citizens' Statements

2021 ◽  
Vol 17 (2) ◽  
Author(s):  
John Gastil ◽  
Michael Broghammer
Keyword(s):  
Mass Media ◽  
Design Process ◽  
Online Survey ◽  
Media Content ◽  
Prior Work ◽  
Discussion Section ◽  
Practical Implications ◽  
Do So ◽  
Hostile Media

The deliberative quality of a minipublic often depends on its ability to inform the opinions of a larger public. The Citizens’ Initiative Review (CIR) aims to do so by producing a Citizens’ Statement, which we conceptualize as a deliberative form of mass media. Like any mass media, this Statement can only influence public opinion to the extent that citizens consider it unbiased and credible. Hostile media perceptions often prevent favorable evaluations of media content, but no prior work has considered whether these perceptions could undermine the output of deliberative minipublics. To examine that possibility, we analyze online survey data on Oregon voters’ assessments of two 2014 Citizens’ Statements. Results showed that voters’ evaluations of the Statements were unaffected by hostile media perceptions. Assessments were more favorable when voters had confidence in their knowledge of the CIR’s design, process, and participants. Evaluations also were more favorable for those voters with greater faith in deliberation’s capacity to render considered judgments. We elaborate on these findings in our discussion section and consider their theoretical and practical implications for implementing minipublics and bolstering their deliberative quality.

Applying Expanded Servicescape to the Hotel Industry

2021 ◽  
pp. 109634802110115
Author(s):  
Seonjeong (Ally) Lee ◽  
Ning-Kuang Chuang
Keyword(s):  
Quality Of Life ◽  
Customer Loyalty ◽  
Physical Environment ◽  
Online Survey ◽  
Hotel Industry ◽  
Holistic Approach ◽  
Environmental Cues ◽  
Practical Implications

The physical environment plays an essential role in customers’ hotel stay experiences. Hotels offer a differentiated atmosphere that creates favorable customers’ evaluations. Based on the significant role of environmental cues, this study investigates the effects of an expanded servicescape on customers’ evaluations, including customer satisfaction, quality of life, and customer loyalty, in the context of the hotel industry. To test the proposed research framework, this study collects data from previous hotel customers and conducts a self-administered, online survey. Findings identified ambience, interactions with employees, authenticity, and fascination positively influenced customers’ satisfaction, which further influenced customer loyalty. Only ambience and fascination positively influenced quality of life, which in turn influenced customer loyalty. Results contributed to the application of expanded servicescape in the hotel context. Results also suggested practical implications of the holistic approach of servicescape in the hotel industry.

scholarly journals Hostile Media Perceptions of Friendly Media Do Reinforce Partisanship

2019 ◽  
Vol 47 (2) ◽  
pp. 276-298 ◽  
Author(s):  
Jan Kleinnijenhuis ◽  
Tilo Hartmann ◽  
Martin Tanis ◽  
Anita M. J. van Hoof
Keyword(s):  
European Union ◽  
Voting Behavior ◽  
Media Content ◽  
Panel Survey ◽  
Media Effect ◽  
Media Content Analysis ◽  
The Eu ◽  
Do So ◽  
Hostile Media

The hostile media effect (HME) entails that partisanship incites hostile perceptions of media content. However, other research underscores that partisans selectively turn to like-minded media, resulting in a friendly media phenomenon (FMP). The present study suggests that the HME and FMP co-exist, and, furthermore, jointly affect people’s voting behavior. More specifically, based on a media content analysis and a long-term panel survey surrounding the 2014 election for the European Parliament in the Netherlands, we find that people selectively turn to like-minded friendly media (FMP), but perceive coverage about the EU (European Union) in these media as relatively unsupportive of their own position (HME). In this context, the FMP and HME appear to jointly influence voting behavior. People cast votes in line with the objectively partisan-friendly media tone of their self-selected media. However, to a certain extent they do so, because they seem motivated to counteract the seemingly unfair or insufficient coverage about the EU.

Contrasting quality of service experience for northern and southern Mediterranean tourists

2015 ◽  
Vol 10 (3) ◽  
pp. 327-337 ◽  
Author(s):  
Walesska Schlesinger ◽  
Amparo Cervera ◽  
Carmen Pérez-Cabañero
Keyword(s):  
Quality Of Service ◽  
Self Report ◽  
Service Experience ◽  
Content Type ◽  
Peace Of Mind ◽  
Tourist Destinations ◽  
Southern Mediterranean ◽  
Practical Implications ◽  
Do So

Purpose – The purpose of this paper is to examine quality of service experience as reported by tourists in seven northern and southern Mediterranean cities. Design/methodology/approach – A self-report study was used to gather data from 1,362 tourists. Once validity of Otto and Ritchie’s (1996) scale had been confirmed, ANOVA and the non-parametric Kruskal-Wallis test were used to analyse the data. Findings – Tourists in all destinations highlighted the importance of the dimension peace of mind. Significant differences between tourists in the northern Mediterranean and those in the southern Mediterranean were observed in two quality of service experience dimensions: hedonics and involvement. Research limitations/implications – Although the sample was large, this study’s scope was limited to seven Mediterranean tourist cities. Further research is therefore required to generalize findings to other Mediterranean tourist destinations. Practical implications – Knowledge about quality of service experience dimensions may help tourism managers innovate and improve services. Tourists perceive northern Mediterranean destinations differently from destinations in the southern Mediterranean. Tourists report high tourist involvement in northern destinations, whereas in the south, tourists emphasize destinations’ hedonic features. These implications are also valuable for European policymakers. Originality/value – The study compared quality of service experience in northern and southern Mediterranean tourist destinations. To do so, it analysed a sample of 1,362 tourists from seven Mediterranean cities. This research is the first to analyse quality of service experience in the Mediterranean.

scholarly journals Methodological and conceptual challenges in rare and severe event forecast-verification

2021 ◽  
Author(s):  
Philip Alexander Ebert ◽  
Peter Milne
Keyword(s):  
Skill Score ◽  
Forecast Verification ◽  
Avalanche Forecasting ◽  
Severe Event ◽  
The Many ◽  
The Relationship ◽  
Critical Overview ◽  
Practical Implications ◽  
Do So

Abstract. There are distinctive methodological and conceptual challenges in rare and severe event (RSE) forecast-verification, that is, in the assessment of the quality of forecasts involving natural hazards such as avalanches or tornadoes. While some of these challenges have been discussed since the inception of the discipline in the 1880s, there is no consensus about how to assess RSE forecasts. This article offers a comprehensive and critical overview of the many different measures used to capture the quality of an RSE forecast and argues that there is only one proper skill score for RSE forecast-verification. We do so by first focusing on the relationship between accuracy and skill and show why skill is more important than accuracy in the case of RSE forecast-verification. Subsequently, we motivate three adequacy constraints for a proper measure of skill in RSE forecasting. We argue that the Peirce Skill Score is the only score that meets all three adequacy constraints. We then show how our theoretical investigation has important practical implications for avalanche forecasting by discussing a recent study in avalanche forecast-verification using the nearest neighbour method. Lastly, we raise what we call the “scope challenge" that affects all forms of RSE forecasting and highlight how and why the proper skill measure is important not only for local binary RSE forecasts but also for the assessment of different diagnostic tests widely used in avalanche risk management and related operations. Finally, our discussion is also of relevance to the thriving research project of designing methods to assess the quality of regional multi-categorical avalanche forecasts.

COMPETITION IN MASS MEDIA MARKET: FROM TV TO SOCIAL NETWORKS

2017 ◽  
Author(s):  
Tetiana Shalman ◽  
Keyword(s):  
Mass Media ◽  
Social Communication ◽  
Competitive Environment ◽  
Media Content ◽  
Media Industry ◽  
Information Product ◽  
Network Expansion ◽  
National Media ◽  
Media Channels

The importance of competition in mass media industry is constantly increasing, which results from globalization of information space, the growing number of media channels, network expansion and upgraded systems of information carriers. The article explores the notion of competition in the mass media sector as well as looks into the way competition influences the quality of media content. The research studies sectoral and cross-sectoral competition in media production, examines types of competition, ways of using competitive environment as effective resource in social communication. Attention is also paid to the peculiarities of influence exerted on the target audience by national and regional media channels. The author argues that regional local producers of mass media content cannot compete with national media channels, which limits the target audience’s scope of knowledge. The data show that competition influences content of an information product and encourages its producers to extend the system of information carriers, i.e. they start iversifying it by using social media, sites, YouTube channels in order to attract larger target audiences and advertisers.

Building better HR departments

2016 ◽  
Vol 15 (3) ◽  
pp. 129-136 ◽  
Author(s):  
Jon Ingham ◽  
Dave Ulrich
Keyword(s):  
Human Resources ◽  
Design Methodology ◽  
Future Research ◽  
Content Type ◽  
The People ◽  
The Right ◽  
To Receive ◽  
Practical Implications ◽  
Do So

Purpose The purpose of this paper is to provide answers to four questions on building a better human resources (HR) department: why?, who?, what? and how? Design/methodology/approach The paper is based on the accumulated experience of the co-authors. Findings The paper finds that better HR departments create better organizations and will often do this by enabling better relationships between the people working in them. Developing the right relationships is also an increasingly important part of creating an effective HR organization. Research limitations/implications Much attention has been spent on developing HR professionals. The authors also want to make HR departments better. This paper steers future research on HR effectiveness in this direction. Practical implications Senior HR leaders charged with improving their HR department may do so with the roadmap offered by the authors. Originality/value For businesses to receive full value from HR, it is very important to upgrade the quality of HR professionals. It is even more important to upgrade HR departments. This paper suggests how this can be done.

scholarly journals Explaining the cash-in-hand consumer culture in the European home repairs and renovations sector

2020 ◽  
Vol 25 (3) ◽  
pp. 387-405
Author(s):  
Colin Williams ◽  
Brunilda Kosta
Keyword(s):  
Consumer Culture ◽  
Lower Price ◽  
Formal Sector ◽  
Content Type ◽  
Face To Face ◽  
Conventional View ◽  
Awareness Raising ◽  
Practical Implications ◽  
Do So

Purpose The purpose of this paper is to explain who purchases undeclared home repairs and renovations and their motives to tackle the cash-in-hand consumer culture. The conventional view has been that undeclared home repairs and renovations are sought by those consumers needing to save money and desiring a lower price. Here, this is evaluated critically. Design/methodology/approach To do so, evidence from a 2019 Eurobarometer survey involving 27,565 face-to-face interviews in 28 European countries is reported. Findings The finding is the need for a nuanced and variegated understanding of who purchases undeclared home repairs and renovations and why. Lower price is their sole rationale in just 25% of purchases, one of several rationales in 34% of cases and not a reason in the remaining 42% of purchases. Besides a lower price, consumers purchase undeclared not only unintentionally but also to circumvent the failings of formal sector provision in terms of its availability, speed and quality, as well as for social and redistributive rationales. Practical implications To reduce the cash-in-hand consumer culture, not only are incentives needed to persuade consumers to purchase declared along with awareness-raising campaigns about the benefits of purchasing declared services but initiatives are also needed to improve the availability, speed, reliability and quality of formal provision and to address undeclared purchases conducted for social and redistributive purposes. Originality/value This paper improves understanding of how governments can stop consumers asking “how much for cash” and reduce demand for undeclared home repair and renovation services.

A decade of study on employer feedback on the quality of university graduates

2015 ◽  
Vol 23 (3) ◽  
pp. 262-278 ◽  
Author(s):  
Mahsood Shah ◽  
Leonid Grebennikov ◽  
Chenicheri Sid Nair
Keyword(s):  
Higher Education ◽  
Online Survey ◽  
Higher Education Institutions ◽  
University Graduates ◽  
Content Type ◽  
Survey Tool ◽  
Internationalisation Of Higher Education ◽  
Education Delivery ◽  
Practical Implications

Purpose – The purpose of this paper is to outline four separate studies undertaken in two Australian universities between 2003 and 2012 on employer feedback on the quality of university graduates. Higher education has expanded significantly in the past decade. The expansion has been in student enrolments with a focus on increasing the participation of disadvantaged students; the emergence of new kinds of providers other than universities; new modes of education delivery; and the internationalisation of higher education. The diversity of higher education institutions and quality issues require the assessment of graduate quality based on feedback from employers. The lack of such assessment on graduate quality based on employer voice risks the production of graduates with focus on success (quantity) rather than excellence (quality). It also disconnects the engagement between higher education institutions and employers to assess trends and changes in various industries and professions that require employer input in course development and renewal to meet the changing needs of the industries. Design/methodology/approach – A quantitative method using online survey to gather feedback from employers of university graduates was used. The survey tool has been previously used in other studies. Findings – A decade of study using quantitative and qualitative methods with different employers in two different geographic locations clearly shows that employer views on the quality of university graduates in a range of capabilities have remained consistent. The study also outlines the challenges in gathering feedback from employers and how data are used in curriculum reviews and enhancements. Research limitations/implications – The study has a number of limitations, including gathering up-to-date employer data, and engagement of employers in the survey. Practical implications – Practical implications could include the use of survey data in new course developments, review of courses and further enhancement to ensure course relevance. Originality/value – This is the first longitudinal study undertaken using the same survey instrument in two universities. The study engaged 485 employers.

scholarly journals Improving information quality of Wikipedia articles with cooperative principle

2017 ◽  
Vol 41 (6) ◽  
pp. 797-811 ◽  
Author(s):  
Miloš Fidler ◽  
Dejan Lavbič
Keyword(s):  
Online Survey ◽  
Information Quality ◽  
Relevant Information ◽  
Student Needs ◽  
Single Measure ◽  
Content Type ◽  
Cooperative Principle ◽  
The Impact ◽  
Practical Implications

Purpose The purpose of this paper is to investigate the impact of cooperative principle on the information quality (IQ) by making objects more relevant for consumer needs, in particular case Wikipedia articles for students. Design/methodology/approach The authors performed a quantitative study with participants being invited to complete an online survey. Each rater evaluated three selected and re-written articles from Wikipedia by four IQ dimensions (accuracy, completeness, objectivity, and representation). Grice’s maxims and submaxims were used to re-write articles and make them more relevant for student cognitive needs. The results were analyzed with statistical methods of mean, standard deviation, Cronbach’s α, and ICC (two-way random model of single measure). Findings The study demonstrates that Wikipedia articles can be made more relevant for student needs by using cooperative principle with increase in IQ and also achieving higher consistency of students’ scores as recent research. In particular, students in the research perceived the abstract, constructed with cooperative principle, more objective and complete as reported in recent research. Practical implications The work can benefit encyclopedia editors to improve IQ of existing articles as well as consumers that would obtain more relevant information in less reading time. Originality/value This is one of the first attempts to empirically investigate the application of cooperate principle to make objects more relevant for consumer needs and impact of this on IQ. IQ improvement evidence is provided and impacts on IQ dimensions such as objectivity, completeness, accuracy, and representation for research community to validate and compare results.

The Effect of Question Positioning on Data Quality in Web Surveys

2021 ◽  
pp. 004912412098620
Author(s):  
Cornelia Eva Neuert
Keyword(s):  
Data Quality ◽  
Online Survey ◽  
Direct Evidence ◽  
Focus Of Attention ◽  
Quality Of Data ◽  
Web Surveys ◽  
Practical Implications ◽  
Web Questionnaire ◽  
Response Burden

The quality of data in surveys is affected by response burden and questionnaire length. With an increasing number of questions, respondents can become bored, tired, and annoyed and may take shortcuts to reduce the effort needed to complete the survey. In this article, direct evidence is presented on how the position of items within a web questionnaire influences respondents’ focus of attention. In two experiments, part of an eye-tracking study and an online survey, respectively, a variety of indicators show that data quality is lower if the experimental question is positioned at the end rather than at the beginning of a questionnaire. Practical implications are discussed.

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