EVALUATION OF THE QUALITY OF SOFTWARE FOR MANAGING THE TECHNICAL SERVICE OF MACHINES

2021 ◽  
pp. 11-16
Author(s):  
Dmitry Grinchenkov
Keyword(s):  
Technical Service

Design of technical service systems for mechanical engineering products

2020 ◽  
Author(s):  
V.V. Glushchenko
Keyword(s):  
Mechanical Engineering ◽  
Service Design ◽  
Service Systems ◽  
Technical Service ◽  
Analysis Model ◽  
Design Effectiveness ◽  
Technical Services

The methodological foundations of designing of technical service systems of mechanical engineering products at the stage of their development are considered. A method for synthesizing a system of models for describing, designing, and evaluating the quality of technical services for engineering products is proposed. Keywords product, mechanical engineering, technical service, design, effectiveness, synthesis, analysis, model. [email protected]

scholarly journals Student’s Satisfaction of the Quality of Online Learning in Higher Education: An Empirical Study

2021 ◽  
Vol 13 (21) ◽  
pp. 11960
Author(s):  
Carmen Jiménez-Bucarey ◽  
Ángel Acevedo-Duque ◽  
Sheyla Müller-Pérez ◽  
Luis Aguilar-Gallardo ◽  
Miguel Mora-Moscoso ◽  
...  
Keyword(s):  
Higher Education ◽  
Online Learning ◽  
Service Quality ◽  
Student Satisfaction ◽  
Structural Equation ◽  
Digital Transformation ◽  
Three Dimensions ◽  
Technical Service ◽  
The Impact

Higher education institutions (HEIs) have been facing a digital transformation in online learning as a result of the restrictions generated by COVID-19. Therefore, identifying which are the elements that influence student satisfaction will allow HEIs to establish strategies to ensure the quality of the digital transformation. This study proposes a model that measures student satisfaction considering three dimensions: teacher quality, technical service quality and service quality. Then, the impact of each dimension on student satisfaction is estimated using a Partial Least Squares Structural Equation Model (PLS-SEM), and finally an Importance-Performance Map Analysis (IPMA) was performed to identify the improvements that should be made to increase student satisfaction. When analyzing the responses of 1430 students at the School of Medicine, it was found that the quality of technical service should be improved, specifically training, and encouraging teachers to use strategies that allow student participation.

scholarly journals RESEARCH OF TECHNOLOGICAL PROCESSES QUALITY INDICATOR CHANGING TAKING INTO ACCOUNT MUTUAL INFLUENCE OF FUNCTIONAL ELEMENTS AUTOSERVICE SYSTEM

2020 ◽  
Author(s):  
Liudmyla Tarandushka
Keyword(s):  
Mutual Influence ◽  
Morphological Structure ◽  
Technical Condition ◽  
Service Systems ◽  
Technical Service ◽  
Functional Elements ◽  
Technological Processes ◽  
Service Stations ◽  
Independent Parameters

The analysis of perspective tendencies which connected with changing of autopark structure and designs of vehicles, the newest technologies of diagnosing their technical condition and service, methods of estimation services quality at the existing auto service enterprises, the last EU directives on application of the corresponding technical regulations has shown that innovative approaches to the organization of technical service systems for vehicles, assessing the quality of technological processes of maintaining and restoring the working condition of vehicles and ensuring the efficiency of car service systems should be applied. Therefore, the development of methodology for assessing the quality of technological processes of vehicle recovery at the systems of auto service enterprises, which would take into account a comprehensive approach to future trends in fleet structure and vehicle designs, the latest technologies for diagnosing their technical condition and maintenance, methods of assessing service quality is an urgent problem today.The article is devoted to the study of influence independent parameters describing the morphological structure of auto service system on the quality of technological processes fore restoring the efficiency of vehicles. The independent parameters are: capacity of auto service companies (number of posts), level of personnel availability, production organization form, automobile full weight, energy unite type, automobile age, income level of vehicle’s owners. The analysis is performed using visualization of a nonlinear model of the Sugeno type, developed in the Matlab package. The study is conducted for the following types of auto service companies:maintenance points, car repair shops, service stations, authorized service stations, specialized auto service enterprises, complex auto service enterprises. It is shown that for the studied enterprises of different types technical service the change of values morphological features of the main functional elements allows to increase the level of quality of technological processes of vehicle’s maintenance and restoration from 0,1% to 21,1%.

Electrokit: Power Utility Toolkit–Quality of Technical Service

2021 ◽  
Author(s):  
Augusto Bonzi ◽  
Eric Boeck ◽  
Michelle Hallack ◽  
Mariana Weiss ◽  
Yuri Daltro ◽  
...  
Keyword(s):  
Best Practices ◽  
Continuous Improvement ◽  
Action Plan ◽  
Decision Makers ◽  
Technical Service ◽  
Power Utility ◽  
Current Trends ◽  
Power Utilities ◽  
Electricity Utilities

The Electrokit is an initiative created by the IDB to strengthen transformation and continuous improvement of electric utilities in the LAC region. The Electrokit is organized in 16 activities that are common to most electricity utilities. This publication presents the indicators and best practices related to Quality of Technical Service. The aim of the toolkit is to provide power utilities, policy and decision-makers access to best practices, current trends, and expertise to: (i) identify challenges, develop a strategy and action plan for addressing them; and (ii) support utilities to be more sustainable, efficient, improve customer experience and accelerate innovation to stay ahead of the rapidly sector transformation.

scholarly journals Estimation of influence of the metrology and diagnostic providing on technical service on the state communication means

2021 ◽  
Vol 5 (2) ◽  
pp. 120-125
Author(s):  
Lev Sakovych ◽  
Heorhii Krykhovetskyi ◽  
Oleksandr Mikhin ◽  
Iurii Myroshnychenko
Keyword(s):  
Quantitative Estimation ◽  
The State ◽  
Electronic Systems ◽  
Digital Information ◽  
Technical Service ◽  
Digital Information Processing ◽  
Technical Maintenance ◽  
Diagnostic Software ◽  
The Impact

The purpose of the article is to quantify the impact of the quality of metrological and diagnostic software on the formation of the sequence and limit the number of inspections during maintenance of complex electronic systems, including modern means of communication with digital information processing. As a result of the analysis of the existing system of maintenance the advantages of service of products on a condition are established. In this case, to determine the sequence of inspections do not fully take into account the properties of metrological and diagnostic software. Results of the research. In the article the quantitative estimation of influence of the metrology and diagnostic providing is first considered and got on the indexes of quality of technical maintenance of communication means. It is shown that most influence in a time of implementation of technical service and probability of determination here of the technical state render the diagnostic providing of works with the use of the modern metrology providing. It is also shown that on the value of indexes of quality of technical service preparation of specialists and technological equipment of repair organ influence substantially, abilities of performers in full to use possibilities of modern facilities of measuring technique. Conclusion. The got results it is expedient to draw on at the improvement of existing or creation of new instructions of technical service on the state perspective communication or other difficult wares of the radio electronic systems means.

Sales Orientation versus Marketing Orientation in Providing Technical Service

2011 ◽  
pp. 34-50
Author(s):  
Lexis F. Higgins
Keyword(s):  
Service Providers ◽  
Relationship Management ◽  
Customer Relationship ◽  
Technical Service ◽  
Market Intelligence ◽  
Creativity Training ◽  
Marketing Orientation ◽  
Doing Business ◽  
Market Driven

All organizations must adopt some method and philosophy of doing business. While a large number of firms worldwide are attempting to adopt a market-driven orientation to operating their business, still others operate from a philosophical basis of a sales-driven orientation. For each of these orientations, providing technical service is a growing challenge. A sales-driven orientation treats technical service as an opportunity to cross-sell. A market-driven orientation allows the organization to establish strong relationships with customers, apply customer relationship management (CRM) principles and continuously gather market intelligence. Enhancing the creativity of those who provide technical services can improve the quality that customers receive. The creativity of technical service providers can be improved through creativity training and adjustments to the work climate. Such training represents an opportunity for improving the quality of technical service that customers receive and may also increase profitability. Market-driven organizations see providing technical service as an opportunity to improve customer loyalty and establish strategic competitive advantage.

Leader's competencies. Approaches to effective management of medical organization

2021 ◽  
pp. 61-65
Author(s):  
A. V. Emanuel ◽  
O. R. Shvabskiy ◽  
A. V. Averyanova ◽  
M. S. Maskin
Keyword(s):  
Department Head ◽  
Technical Service ◽  
Effective Management ◽  
Leadership Qualities ◽  
Medical Organization ◽  
Medical Department ◽  
Direct Head ◽  
Quality Of Medical Care ◽  
Service Manager

Due to the increasing demands on the heads of medical organizations in terms of ensuring the proper quality of medical care, there is a need to pay more and more attention to the leadership qualities of not only the direct head of the institution. It is equally important to form the leader’s competencies among managers at any level: deputy chief medical oficer, head of the medical department, head nurses, and technical service manager.

scholarly journals THE INFLUENCE OF FUNCTIONAL ELEMENT «AUTO SERVICE ENTERPRISE» PARAMETERS OF THE AUTO SERVICE SYSTEM ON THE Q

2021 ◽  
Vol 1 (48) ◽  
pp. 336-344
Author(s):  
Tarandushka L ◽  
◽  
Kostian N ◽  
Keyword(s):  
Service System ◽  
Computer Experiment ◽  
Well Being ◽  
Functional Element ◽  
Technical Service ◽  
Repair Service ◽  
Service Station ◽  
Technological Processes ◽  
Optimal Values

The methodology of determination optimal values of independent parameters for model of car-service system on macrolevels of center that simply answer morphological signs her functional element «Autoservice enterprise» is offered in the article. Methodology is based on the results of analysis statistical and forecast indexes of quality, that it is got after a nonlinear model as Sugeno. Realization of model is carried out with application of the module Fuzzy Logic Toolbox in the package of Matlab. Nonlinear dependences are investigational to the coefficient of quality of technological processes from possible combinations of entry parameters the system for the typical domestic enterprises of car-service center: point of technical service, car repair service workshop, technical service station, authorized technical service station, specialized autoservice enterprise and complex autoservice enterprise. Power of enterprise (amount of posts), level of personnel provision, form of production organization, is taken into account. Level of personnel provision certainly as a complex index, that characterizes the amount of personnel, that is needed for implementation of the pre-arranged technological processes, level of qualification of personnel and level of material well-being technological discipline of personnel. The flow-chart of algorithm sequence of implementation of the stages of methodology is offered is built. An algorithm consists of eight stages and contains a subroutine call of determination optimal form of production. On the basis of computer experiment the maximal values of level quality of technological processes are certain and it is calculated the expected increase at the optimal values of descriptions autoservice enterprise and permanent values of parameters of subsystems «Cars» and «Environment». The offered methodology it is expedient to apply for determination of ways optimization car-service enterprises on micro- and macrolevels. KEYWORDS: AUTOSERVICE ENTERPRISE, PRODUCTION PROCESS, QUALITY.

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