OPERATIONAL PERFORMANCE OF SME: THE IMPACT OF ENTREPRENEURIAL LEADERSHIP, GOOD GOVERNANCE AND BUSINESS PROCESS MANAGEMENT

Business processes are present in all types of organizations, regardless of the size or industry within which the organization operates. Successful business process management (BPM) is an indicator of the level of process maturity of the organization. Within the supply chain, it is possible to observe the presence of business processes of a collaborative nature, as BPM relies on the principles of partnership, development, and exchange of information through links that exist within this chain between all actors [1]. Within this paper, BPM in the relations with suppliers and consumers within the supply chain of organizations operating in the fashion industry is considered. Lambert [2] lists eight macro processes that take place in the supply chain, between suppliers, manufacturers, distributors, retailers and end consumers, as follows: customer relationship management, supplier relationship management, demand management, order execution, fl ow management production, product development and commercialization and return management. Within this paper, a research is presented which analyzes the segments of managing collaborative business processes within the supply chain of the fashion industry, based on the responses of 508 managers and employees in the fashion industry in the Republic of Serbia. The needs for the development of certain segments in accordance with the needs of modern business process management have been explored.Scientifi c novelty. The research part of this paper relies on the application of Friedman's test which enables the analysis of the current state of BPM in relations with suppliers and consumers within the supply chain of the fashion industry, expressed through workers' responses with a ranking of their preferences. This paper contributes to the creation of a knowledge base within the research in the fi eld of the impact of BPM on improvements in the supply chain, on the basis of which it is possible to conduct further research and upgrade knowledge.Practical value. The fi ndings derived from the results of research of this type contribute to the development of the business from various aspects. The benefi ts can be refl ected not only through the strengthening of the competitive position but also through the sustainability of business on the basis of adequate application of BPM practices in all business segments. Accordingly, in addition to the scientifi c novelty, which is refl ected in the results of the rese arch work, there is a practical novelty, which is refl ected in the guidelines for the development of modern BPM within the supply chain of the fashion industry.

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Is there a Need for Agent-based Modelling and Simulation in Business Process Management?

Organizacija ◽

10.2478/orga-2018-0019 ◽

2018 ◽

Vol 51 (4) ◽

pp. 255-269 ◽

Cited By ~ 1

Author(s):

Michal Halaška ◽

Roman Šperka

Keyword(s):

Business Process ◽

Business Process Management ◽

Process Management ◽

Well Being ◽

Modelling And Simulation ◽

Simulation Experiments ◽

Agent Based ◽

Agent Based Modelling ◽

Advantages And Disadvantages ◽

The Impact

AbstractBackground and Purpose: Agent-based modelling and simulation (ABS) is growing in many areas like, e.g., management, social and computer sciences. However, the similar trend does not seem to occur within the field of business process management (BPM), even though simulation approaches like discrete event simulation or system dynamics are well established and widely used. Thus, in our paper we investigate the advantages and disadvantages of agent-based modelling and simulation in the field of BPM in simulation experiments.Design/Methodology/Approach: In our research, we investigate if there is a necessity for ABS in the field of BPM with our own simulation experiments to compare traditional and ABS models. For this purpose, we use simulation framework MAREA, which is a simulation environment with integrated ERP system. Our model is a complex system of a trading company selling computer cables. For the verification of our model, we use automated process discovery techniques.Results: In our simulations, we investigated the impact of changes in resources’ behavior on the outcome of company’s order to cash process (O2C). Simulations experiments demonstrated that even small changes might have statistically significant effect on outcomes of the processes and decisions based on such outcomes. Simulation experiments also demonstrated that the impact of randomly distributed fluctuations of well-being have a diminishing tendency with the increasing number of sales representatives involved in the process.Conclusions: Our research revealed several advantages and disadvantages of using ABS in business process modelling. However, as we show, many of them were at least partially addressed in the recent years. Thus, we believe that ABS will get more attention in the field of BPM similarly to other fields like, e.g., social sciences. We suggested areas in BPM simulations, e.g., modelling of resources, be it human or technological resources, where there is a need for ABS.

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Business Process Management and Outsourcing

International Journal of Innovative Technology and Exploring Engineering - Special Issue ◽

10.35940/ijitee.k1080.09811s19 ◽

2019 ◽

Vol 8 (11S) ◽

pp. 469-475

Keyword(s):

Risk Management ◽

Organizational Performance ◽

Business Process ◽

Business Process Management ◽

Process Management ◽

Essential Aspect ◽

Operating Profit ◽

Fundamental Information ◽

Performance Effects ◽

The Impact

This paper investigates to appoint the fundamental information about outsourcing implications and emphasizes the essential gains and drawbacks of this paper. The objective of the work is to picture the impact of outsourcing on organizational performance and profitability through risk management and alyzing, comprehending the factors, which influence the process of outsourcing. Studying the efficiency of organizational performance and analyzing the attitude of companies for their improvement using outsourcing is another objective of this research. The aim of outsourcing in corporate/ industry is to evaluate the improvement in the performance of the organizations that was mentioned by researchers in literature. Researchers had analyzed the outsourcing and its implication as an important strategy of company many years ago. The outcome is established to demonstrate outsourcing framework from different prospective. Performance effects are inquired by level of operating profit, acquiring margin return on shareholders’ capital and diminution in employment cost can be the significance of outsourcing, which have been followed by organizations. The liquidity of companies that increase by passage of time is the indication of profit. Moreover, managing the risk is the essential aspect for earning profitability of the project.

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The impact of business process management and applicant tracking systems on recruiting process performance: an empirical study

Journal of Business Economics ◽

10.1007/s11573-014-0758-9 ◽

2014 ◽

Vol 85 (4) ◽

pp. 421-453 ◽

Cited By ~ 13

Author(s):

Sven Laumer ◽

Christian Maier ◽

Andreas Eckhardt

Keyword(s):

Empirical Study ◽

Business Process ◽

Business Process Management ◽

Process Management ◽

Process Performance ◽

Tracking Systems ◽

The Impact

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A Conceptual Framework to Support Digital Transformation in Manufacturing Using an Integrated Business Process Management Approach

Designs ◽

10.3390/designs4030017 ◽

2020 ◽

Vol 4 (3) ◽

pp. 17

Author(s):

Javaid Butt

Keyword(s):

Conceptual Framework ◽

Business Process ◽

Industry 4.0 ◽

Business Process Management ◽

Process Management ◽

New Technologies ◽

Manufacturing Sector ◽

Digital Transformation ◽

Management Approach ◽

The Impact

Digital transformation is no longer a future trend, as it has become a necessity for businesses to grow and remain competitive in the market. The fourth industrial revolution, called Industry 4.0, is at the heart of this transformation, and is supporting organizations in achieving benefits that were unthinkable a few years ago. The impact of Industry 4.0 enabling technologies in the manufacturing sector is undeniable, and their correct use offers benefits such as improved productivity and asset performance, reduced inefficiencies, lower production and maintenance costs, while enhancing system agility and flexibility. However, organizations have found the move towards digital transformation extremely challenging for several reasons, including a lack of standardized implementation protocols, emphasis on the introduction of new technologies without assessing their role within the business, the compartmentalization of digital initiatives from the rest of the business, and the large-scale implementation of digitalization without a realistic view of return on investment. To instill confidence and reduce the anxiety surrounding Industry 4.0 implementation in the manufacturing sector, this paper presents a conceptual framework based on business process management (BPM). The framework is informed by a content-centric literature review of Industry 4.0 technologies, its design principles, and BPM method. This integrated framework incorporates the factors that are often overlooked during digital transformation and presents a structured methodology that can be employed by manufacturing organizations to facilitate their transition towards Industry 4.0.

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The impact of external environmental on business process management and organizational performance

Service Business ◽

10.1007/s11628-013-0207-9 ◽

2013 ◽

Vol 8 (4) ◽

pp. 559-586 ◽

Cited By ~ 4

Author(s):

Wai Peng Wong ◽

Noor Hazlina Ahmad ◽

Aizzat Mohd. Nasurdin ◽

Marini Nurbanum Mohamad

Keyword(s):

Organizational Performance ◽

Business Process ◽

Business Process Management ◽

Process Management ◽

The Impact

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How to improve the assessment of BPM maturity in the era of digital transformation

Information Systems and e-Business Management ◽

10.1007/s10257-021-00549-w ◽

2021 ◽

Author(s):

Marek Szelągowski ◽

Justyna Berniak-Woźny

Keyword(s):

Business Process ◽

Business Process Management ◽

Success Factors ◽

Process Management ◽

Business Environment ◽

Maturity Model ◽

Process Maturity ◽

Capability Maturity ◽

Maturity Assessment ◽

The Impact

AbstractFor almost 30 years, the way of building business process management maturity models (BPM MMs), the importance assigned to individual maturity levels, and the criteria and critical success factors chosen for BPM maturity assessment have not changed significantly, despite the fact that during those three decades, the business environment and organizations themselves have changed enormously. The impact of hyperautomation and the increasing pace of change require the integration of maturity assessment with the BPM implementation methodology, including the repetition of maturity assessment for selected groups of processes. This causes an urgent need to adapt both process maturity assessment methods and BPM MMs to changing working conditions and business requirements. This conceptual paper is based on a model approach. The framework presented in the article continues and at the same time clearly deviates from the tradition of building BPM MMs on the basis of the Capability Maturity Model (CMM). It proposes a two-stage comprehensive process of organizational process maturity assessment, fully integrated into the process of BPM implementation and further business process management. The presented framework makes it possible to assess the process maturity of Industry 4.0 organizations in which dynamic knowledge-intensive business processes (kiBPs) play a key role in creating value.

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Optimization of business process management at the enterprise

INNOVATIVE ECONOMY ◽

10.37332/2309-1533.2020.1-2.12 ◽

2020 ◽

pp. 79-84

Author(s):

Nataliia Sarai

Keyword(s):

Business Process ◽

Business Process Management ◽

Process Management ◽

Business Processes ◽

Process Approach ◽

Enterprise Management ◽

Organization And Management ◽

Theoretical Generalization ◽

Definition Of ◽

The Impact

Purpose. The aim of the article is the development of theoretical, methodological provisions and practical recommendations for determining the content of business process and process approach in management of the enterprise, substantiation of classification features of grouping business processes and identifying indicators of evaluation of business processes of the enterprise and factors influencing their effectiveness. Methodology of research. The theoretical and methodological basis of the study is the position of modern economic theory, scientific works of domestic and foreign scientists to optimize the management of business processes at the enterprise. The following general scientific methods of research are used to achieve this goal: system-structural and terminological analysis – to streamline the conceptual and terminological apparatus regarding the economic content of the category "business process"; grouping, comparison and theoretical generalization – for the study of scientific works on the problems of business process management at the enterprise; inductions and deductions – to study the classification features of business process grouping and identify business process evaluation indicators at the enterprise; abstract and logical – for theoretical generalization and formulation of conclusions. Findings. The necessity of applying the process approach to the organization and management of the enterprise is substantiated. The economic essence of the category "business process" is determined. It is established that a business process is a structured sequence of actions to perform an appropriate type of activity at all stages of the life cycle of the subject activity. Characteristics of business processes: presence of internal and external users; functioning within and between divisions of the company and between different organizations; based on the way in which the organization works. The main characteristics of quality of business processes of the enterprise are determined, namely: effectiveness; efficiency; adaptability; anti-corruption. Originality. There was further development of the definition of the content of the business process and process approach in management of the enterprise are generalized, the classification features of grouping of business processes are substantiated and the possibilities of application of indicators of estimation of business processes of enterprise and factors of influence on their efficiency in management of domestic enterprises are offered. Practical value.Recommendations are proposed which define the conditions for ensuring optimization of business process management at the enterprise, in particular: application of the process approach to enterprise management; use of a scorecard to evaluate the business processes of an enterprise determining the impact of factors on their effectiveness. Key words: process; business process; process approach; indicator; factor; enterprise management.

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INVESTIGATING THE IMPACT OF THE PROCESS APPROACH ON THE PERFORMANCE OF THE COMPANY - EMPIRICAL STUDY OF THE MOROCCAN CONTEXT

International Journal of Advanced Research ◽

10.21474/ijar01/12154 ◽

2020 ◽

Vol 8 (12) ◽

pp. 321-337

Author(s):

Benammi Abderrazak ◽

◽

Taj Kacem ◽

Keyword(s):

Organizational Performance ◽

Business Process ◽

Structural Equation ◽

Business Process Management ◽

Process Management ◽

Empirical Studies ◽

Process Approach ◽

Equation Modeling ◽

And Performance ◽

The Impact

Process approach or Business Process Management (BPM) allows organizing and framing a company by focusing in the improvement of performance in order to gain competitive advantage. Although it is believed that BPM improves various aspects of organizational performance, there has been a lack of empirical studies about this. The present paper has the purpose to study the impact of business process management in companies performance in Moroccan context. To accomplish that, the theoretical basis required to know the elements that configurate BPM and the measures that can evaluate the BPM success on performance is built through a literature review. Then, a research model is proposed. Empirical data has been collected from a survey of Moroccan companies from different sectors. A quantitative analysis has been performed using structural equation modeling (SEM) to show if the direct and indirect effects between BPM and performance can be considered statistically significant. At the end, we have discussed results, their managerial and scientific implications.

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