scholarly journals Legal Protection Carried Out by the Financial Service Authority in a Dispute between Consumers and Insurance Companies in Indonesia

2018 ◽  
Vol 3 (1) ◽  
pp. 55-61
Author(s):  
Pujiyono ◽  
Sufmi Dasco Ahmad
Keyword(s):  
Dispute Resolution ◽  
Financial Services ◽  
Legal Protection ◽  
Secondary Data ◽  
Analytical Techniques ◽  
Financial Service ◽  
Insurance Companies ◽  
Data Types ◽  
Financial Service Authority ◽  
Litigation Process

This study aims to find out how the form of legal protection carried out by the Financial Service Authority towards consumers who experience disputes with insurance companies in Indonesia. This research is a normative legal research that is the prescriptive approach. The data are taken from secondary data types that consist of primary and secondary legal materials. Data collection techniques used are library studies, and the analytical techniques used are deductive by syllogism method. The result of the study shows that a form of repressive protections is carried out by the Financial Service Authority after a dispute between consumers and insurance services and a legal defense that contains many weaknesses. Settlement of disputes between consumers and Insurance Companies can be done through litigation/ court and non-litigation/ out of court settlement. In the litigation process through the Commercial Court. The non-litigation process that will carried out with the institution/ internal dispute resolution step, limited facilities through mediation that facilitated by Financial Services Authority and finally through the external dispute resolution or the arbitration institution.

scholarly journals The assignments and functions of the Financial Service Authority in disputes related to the Legal Protection for the Consumers in Indonesia

2018 ◽  
Vol 11 (3) ◽  
pp. 1646-1649
Author(s):  
Sufmi Dasco Ahmad ◽  
Pujiyono Pujiyono
Keyword(s):  
Financial Services ◽  
Research Result ◽  
Legal Protection ◽  
Secondary Data ◽  
Analytical Techniques ◽  
Financial Service ◽  
Prevention Measures ◽  
Data Types ◽  
Financial Service Authority ◽  
Library Studies

This article aims to describe and examine the problems of how the Financial Services Authority’s assignments and functions in disputes related to legal protection for consumers. This research is a normative legal research that is prescriptive. Secondary data types include primary and secondary legal materials.The primary datas is collected from many regulations about financial, financial service authority, consummen and banking. Data collection techniques used are library studies and cyber media, and the analytical techniques are deductive by syllogism methods. The research result shows that the Financial Services Authority in carrying out its duties and functions of consumers protection was carried out with three forms of action, namely, loss prevention measures, consumers complaints services, and legal defense actions. The three tasks and functions must be carried out maximally by applying the basic principles of the implementation of the OJK’s duties so that it can accommodate the protection of consumers and society.

TUGAS DAN FUNGSI OTORITAS JASA KEUANGAN DALAM SENGKETA PERDATA TERKAIT PERLINDUNGAN HUKUM BAGI KONSUMEN

2019 ◽  
Vol 7 (2) ◽  
pp. 164
Author(s):  
Amanda Athasya ◽  
Yudho Taruno Muryanto
Keyword(s):  
Data Collection ◽  
Financial Services ◽  
Secondary Data ◽  
Analytical Techniques ◽  
Financial Service ◽  
Legal Research ◽  
Financial Service Authority ◽  
Result Show ◽  
Service Institution

<p>Abstract<br />This article describes and examines the problems regarding to how the tasks and functions of the Financial Service Authority in the civil dispute relating to the protection of the law for consumers. This research is normative legal research which is prescriptive. In nature the data used in thi sresearch is secondary data including primary and secondary legal materials. Data collection techniques used is lybrary study and through cyber media, and the analytical techniques is deductive with silogism methods. The result show that the position and the role of the Financial Service Authority in Indonesia is as a independent institution that hold three main authority which is the authority to regulate, monitor and the authority to protect. That three authority must be implemented in such a way that financial sector in Indonesia can<br />be held by regulary, fair, tranparent, and also accountable and also able to manifest financial system that growing sustainably and stable.<br />Keywords: Financial Services Authorit;, Financial Service Institution; The Protection of Consumer</p><p>Abstrak<br />Artikel ini mendeskripsikan dan mengkaji permasalahan bagaimanakah tugas dan fungsi Otoritas Jasa Keuangan dalam sengketa perdata terkait perlindungan hukum bagi konsumen. Penelitian ini adalah penelitian hukum normatif bersifat preskriptif. Jenis data sekunder meliputi bahan hukum primer dan sekunder. Teknik pengumpulan data yang digunakan adalah studi kepustakaan dan melalui cyber media, dan teknik analisis yang digunakan bersifat deduktif dengan metode silogisme. Hasil penelitian menunjukkan bahwa kedudukan dan peran Otoritas Jasa Keuangan di Indonesia adalah sebagai lembaga independen yang memegang kewenangan untuk melaksanakan tiga fungsi atau tugas utama yaitu fungsi pengaturan dan fungsi pengawasan serta fungsi perlindungan. Ketiga fungsi tersebut harus dilaksanakan sedemikian rupa agar sektor keuangan di Indonesia dapat terselenggara secara teratur, adil, transparan dan akuntabel serta mampu mewujudkan sistem keuangan yang tumbuh secara berkelanjutan dan stabil.<br />Kata Kunci: Otoritas Jasa Keuangan; Lembaga Jasa Keuangan; Perlindungan Konsumen</p>

scholarly journals Settling Inconsistencies Associated with The Genesis of The Financial Services Authority Act

2017 ◽  
Vol 2 (1) ◽  
pp. 36-41
Author(s):  
Theresia Anita Christiani ◽  
Maria Hutapea
Keyword(s):  
Financial Services ◽  
Secondary Data ◽  
Jel Classification ◽  
Financial Service ◽  
Financial Service Authority ◽  
Legal Principles ◽  
Services Sector ◽  
Financial Services Sector ◽  
Legal Principle ◽  
The One

Objective - The FSA Act the establishment of which is mandated by Article 34 of Law No. 23 of 1999 concerning the Bank of Indonesia, was enacted on 22 November 2011. This Act, together with Law No. 3 of 2004, regulates and supervises Indonesia's integrated financial services sector. This article reveals the existence of inconsistencies between the legal terms underlying the establishment of the FSA one the one hand, and the provisions contained in the Financial Service Authority itself, on the other. These inconsistencies also become evident in the light of the 1945 Constitution which facilitated the establishment of the Bank of Indonesia Law. The purpose of this article is to ascertain a method of resolving these inconsistencies associated with the genesis of the Financial Service Authority. Methodology/Technique - The research method used in this article is doctrinal in nature that uses secondary data and information sources as material to analyse the relevant problems. Findings - The research has revealed that the most appropriate method of settling these inconsistencies requires a consideration of the express wording of the FSA. Novelty - This article indicates the need to apply legal principles rather and adjudicatory methods. Type of Paper: Review Keywords: Settlement; Banking; Legal; Principle; Law. JEL Classification: J21, J28, K23.

ASPEK HUKUM PEER TO PEER LENDING (Identifikasi Permasalahan Hukum dan Mekanisme Penyelesaian)

2020 ◽  
Vol 8 (1) ◽  
pp. 151
Author(s):  
Windy Sonya Novita ◽  
Moch. Najib Imanullah
Keyword(s):  
Financial Services ◽  
Secondary Data ◽  
Legal Aspects ◽  
Peer To Peer ◽  
Financial Service ◽  
Research Approach ◽  
Legal Research ◽  
Financial Service Authority ◽  
Peer Lending ◽  
Teleological Interpretation

<p>Abstract<br />This article aims to describe and analyze the legal aspects of Peer to Peer Lending related to legal issues and settlement mechanism. This type of research is prescriptive normative legal research. This type of research is normative legal research that is prescriptive. The research approach used is vertical and horizontal synchronization level approach. The type of data used in this study is secondary data covering primary, secondary and tertiary legal materials. Data collection techniques used are by study of documents or library materials. Furthermore, the analysis technique used legal material analysis with teleological interpretation methods. Based on this research, the results show that the implementation of Peer to Peer Lending founds several problems including the risk of high interest so that many borrowers fail to pay and improper billing methods. Basically Financial Services Authority has regulated the preventation the risk of Peer to Peer Lending in several rules in Financial Service Authority Regulations Number 77/POJK.07/2016 and Financial Service Authority Regulations Number 18/POJK.07/2018 as guidelines for consumers regarding the complaints service mechanism and its resolution.<br />Keywords: peer to peer lending; risk; consumer complaints service</p><p>Abstrak<br />Artikel ini bertujuan untuk mendeskripsikan dan menganalisis mengenai aspek hukum dalam Peer to Peer Lending berkaitan dengan permasalahan hukum yang timbul serta mekanisme penyelesaiannya. Jenis penelitian ini adalah penelitian hukum normatif yang bersifat preskriptif. Pendekatan penelitian yang digunakan adalah pendekatan taraf sinkronisasi vertikal dan horizontal. Jenis data yang digunakan dalam penelitian ini merupakan data sekunder meliputi bahan hukum primer dan sekunder. Teknik pengumpulan data yang digunakan adalah dengan studi dokumen atau bahan pustaka. Selanjutnya teknik yang digunakan dalam penelitian ini adalah dengan menggunakan analisis bahan hukum dengan metode penafsiran teleologis. Berdasarkan penelitian ini diperoleh hasil bahwa dalam pelaksanaannya Peer to Peer Lending menemukan beberapa permasalahan, diantaranya risiko tarif bunga yang tinggi  sehingga banyak Penerima Pinjaman yang gagal bayar dan cara-cara penagihan yang tidak patut. Pada  dasarnya OJK sudah mengatur mengenai pencegahan risiko P2P Lending dalam beberapa ketentuan yang terdapat dalam POJK Nomor 77/POJK.07/2016 dan POJK Nomor 18/POJK.07/2018 sebagai pedoman bagi konsumen mengenai mekanisme layanan pengaduan konsumen dan penyelesaiannya.<br />Kata Kunci: peer to peer lending; risiko; layanan pengaduan konsumen</p>

scholarly journals LEGAL PROTECTION ON VIOLATIONS RELATED TO CONSUMER FINANCIAL SERVICES IN TRANSACTIONS THROUGH THE PHONE MEDIA (Study of Financial Services Authority Regulation Number 1/POJK.07/2013)

2021 ◽  
Vol 04 (07) ◽  
Author(s):  
Sejahtera Giovani ◽  
Keyword(s):  
Financial Services ◽  
Legal Protection ◽  
Secondary Data ◽  
Field Studies ◽  
Financial Service ◽  
Media Study ◽  
Descriptive Research ◽  
Legal Remedies ◽  
Testing Data ◽  
Legal Consequences

This study discusses the study and research on legal consequences, legal protection, and legal remedies that consumers can take in carrying out transactions at financial service institutions carried out by telephone and are associated with the Financial Services Authority Regulation Number: 1/POJK.07/2013. This research is analytical descriptive research that describes legal protection efforts for consumers of Financial Services Institutions for violations in telephone transactions, using a normative juridical approach, namely reviewing and testing data based on secondary data, in the form of literature studies and supported by field studies, namely document examination, and analysis. Interview.

scholarly journals DUALISME PENYELESAIAN SENGKETA KONSUMEN DI SEKTOR JASA KEUANGAN

2018 ◽  
Vol 1 (2) ◽  
pp. 481
Author(s):  
Andryawan Andryawan
Keyword(s):  
Dispute Resolution ◽  
Financial Services ◽  
Service Sector ◽  
Dispute Settlement ◽  
Financial Service ◽  
District Court ◽  
Financial Service Authority ◽  
Court Of Justice ◽  
Regulatory Law ◽  
Alternative Dispute Settlement

The estabilishment of alternative dispute settlement institutions in the financial service sector by financial services authorithy as if it wants to compete with the existence of consumer dispute settlement agency. The estabilishment institutions of alternative dispute settlement in the financial service sector on the basic of financial service authority regulatory law number 1 year 2014 on the financial service authority, while consumer dispute settlement agency formed by the law number 8 year 1999. Verdict generated by these two institutions are final and binding, however against the verdict institutions of alternative dispute settlement in the financial service sector cannot be impelemnted if the consumer does not accept the verdict, giving rise to the possibility for financial service businesses to submit district court (of justice). Another case with verdict of the consumer dispute settlement agency it can be objected in district court (of justice) by one of the parties does not accept the verdict. The prosecuting authority (competence) of the institutions of alternative dispute resolution financial service sector and consumer dispute resolution has not been regulation, so that dualism in handling consumer disputes settlement agency. This is evidenced by the many disputes between the consumer banking or non-banking and non-financial services businesses were marked by consumer dispute settlement agency. Therefore need for strict regulation regarding the authority or competence of an absolute judge of these two institutions and needs for improvement of the legislation to get around this legal weaknes shortcomings.

scholarly journals Urgensi DSN-MUI Sebagai Otoritas Pengawas Syariah Lembaga Keuangan Syariah

2020 ◽  
Vol 10 (1) ◽  
pp. 22-38
Author(s):  
Marlisa Elpira ◽  
Marli Candra
Keyword(s):  
Financial Services ◽  
Financial Institution ◽  
Secondary Data ◽  
Financial Service ◽  
Islamic Banks ◽  
Legal Research ◽  
Financial Problems ◽  
Supervision System ◽  
Supervisory System ◽  
The Ideal

The existence of a sektoral supervisory system in the financial service sektors may lead to disagreements in solving financial problems, which resulting in inefficiency of the supervision. The ideal Islamic financial institution Supervision system is not only in the operational institution aspect, but also includes oversight of compliance to apply the Islamic Principles in all of financial activities, which should be an integral part of the Financial Services Authority (OJK). By using the normative legal research with secondary data were analyzed qualitatively, the author conclude that the position of DSN-MUI as an separated institution from the OJK have some weaknesses: disagreement between the agency authority to DSN-MUI in understanding Islamic financial problems, there are some fatwas can not be absorbed in legislations language, the violations of Islamic principles, DPS are being bound to the bank because of salary, and the not-binding DSN-MUI fatwas to Islamic Banks directly.  Therefor, the presence of OJK as an institution Financial services authority must be equipped with a compotent shariah supervisory structure. Key Words: sektoral supervisory system; Islamic principles; the financial services authority.   Abstrak: Adanya sistem pengawasan sektoral di sektor jasa keuangan dapat menyebabkan ketidaksepahaman dalam memecahkan masalah keuangan yang terjadi, yang berakibat kepada ketidakefisienan pengawasan tersebut. Sistem pengawasan lembaga keuangan syariah yang ideal adalah mengawasi kegiatan operasional lembaga keuangan secara umum sekaligus mengawasi kepatuhan menerapkan prinsip Syariah dalam kegiatan tersebut, di mana keduanya harus menjadi satu kesatuan yang tidak terpisahkan dalam otoritas jasa keuangan yang Islami. Dengan menggunakan metode penelitian hukum normatif yang menggunakan data sekunder yang dianalisis secara kualitatif, penulis menyimpulkan bahwa kedudukan DSN-MUI sebagai lembaga yang terlepas dari lembaga otoritas di sektor jasa keuangan memiliki beberapa kelemahan: ketidaksepahaman antara lembaga otoritas dengan DSN dalam memahami masalah di sektor jasa keuangan syariah, terdapat fatwa yang tidak dapat diserap dalam bahasa peraturan perundang-undangan, adanya pelanggaran prinsip syariah, terikatnya DPS dengan bank yang diawasi dengan adanya biaya transportasi yang menjadi beban bank syariah terkait, serta tidak mengikatnya fatwa DSN secara langsung terhadap bank-bank syariah. Oleh karena itu, kehadiran OJK sebagai lembaga otoritas jasa keuangan harus dilengkapi dengan struktur pengawasan syariah yang kompeten.

scholarly journals Kedudukan Hukum Pemegang Polis Pada Perusahaan Asuransi yang Dinyatakan Pailit

2021 ◽  
Vol 2 (3) ◽  
pp. 520-525
Author(s):  
Ni Kadek Vikka Ayu Swandewi ◽  
Ni Luh Made Mahendrawati ◽  
I Putu Gede Seputra
Keyword(s):  
Research Method ◽  
Legal Protection ◽  
Secondary Data ◽  
Insurance Companies ◽  
Bankruptcy Law ◽  
Insurance Company ◽  
Human Need ◽  
Legal Position ◽  
Policy Holder ◽  
The Right

In this era of globalization, insurance has been considered as a basic need which is a human need for security. Insurance is a form of risk management that is formed with the aim of avoiding the possibility of an uncertain risk of loss. This study aims to examine the legal position of policyholders as creditors in insurance companies and to reveal the legal protection of policyholders in insurance companies that are declared bankrupt. This study uses a normative research method because there is still a conflict of norms, with the approach to legislation. The data is sourced from the opinions of legal scholars and data law. The data sources are primary and secondary data obtained through recording and documentation, then the data is processed using interpretation and descriptive. Based on the Bankruptcy Law and PKPU Article 1 number 2, creditors are parties who have receivables due to agreements or laws that can be collected in advance of services. In the context of the legal protection of the policyholder, the Insurance Act has regulated the existence of a policy guarantor institution in which the purpose of the establishment of a policy guarantee program is to guarantee the return of part or all of the rights of the policyholder. In the bankruptcy and liquidation of an Insurance Company, it is expected that the curator will pay attention to the right of the Policy Holder to obtain compensation from the bankruptcy assets of the Insurance Company.

Brand equity in Caribbean financial services: the moderating role of service providers

2019 ◽  
Vol 38 (3) ◽  
pp. 642-670
Author(s):  
Meena Rambocas ◽  
Surendra Arjoon
Keyword(s):  
Customer Satisfaction ◽  
Brand Equity ◽  
Financial Services ◽  
Service Providers ◽  
Credit Unions ◽  
Financial Service ◽  
Insurance Companies ◽  
Equation Modeling ◽  
Service Experience ◽  
Content Type

Purpose The purpose of this paper is to develop an integrated model to represent how service experience (core, employee and service scale), customer satisfaction (transaction-specific and cumulative) and brand affinity influence brand equity in financial services, taking into account the moderating influence of financial service providers. Design/methodology/approach Data were collected from 751 customers in three types of financial service providers (banks, insurance companies and credit unions), and analyzed with structural equation modeling and multi-group analysis. Findings The findings confirm the significant and positive influence of service experience, customer satisfaction and brand affinity on brand equity. Employee service experience has the strongest influence, but its impact is mediated by customer satisfaction. Brand affinity has the lowest influence on brand equity. The type of financial service provider moderates the influence of customer satisfaction on brand equity; transactional satisfaction is more important for credit unions and insurance companies, but cumulative satisfaction is higher for banks. Practical implications The study is significant for three reasons. First, it reconciles branding strategies across different types of financial service providers. Second, it will help financial managers to develop and implement a more integrated approach toward building brand equity for financial service brands. Finally, it will identify specific service-related areas financial providers can target to increase customers’ preferential value. Originality/value The paper addresses previous concerns within brand equity studies by examining the drivers of brand equity formation in multiple financial institutions. It shows how different aspects of service experience and customer satisfaction affect brand affinity and preferential attitudes toward financial brands.

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