scholarly journals Evaluating the quality of educational services from the perspective of learners at Mashhad University of Medical Sciences in 2018

2021 ◽  
Author(s):  
Zahra Jahantab ◽  
Masoud Yousefi ◽  
Masoume MohammadHoseinzadeh ◽  
Majid Khadem-Rezaiyan
Keyword(s):  
Undergraduate Students ◽  
Cross Sectional Study ◽  
T Test ◽  
Educational Services ◽  
Quality Of Services ◽  
Native Students ◽  
Medical Sciences ◽  
Cross Sectional ◽  
Five Dimensions

Introduction: Students are the main recipients of educational services in universities. By investigating their expectations and perceptions of educational performance, we can provide the context for program developing to improve educational quality of services. In previous studies, the quality of services was reported from the perspective of undergraduate students. Since the expectations and the type of education are various in different stages, the current study investigates the quality of educational services based on the SERVQUAL model in postgraduate and graduate students. Methods: This cross-sectional study was conducted on 321 students at Mashhad University of Medical Sciences (58 bachelor, 67 masters, 58 PhD and 134 residents) by a questionnaire to evaluate the quality of educational services based on SERVQUAL model in 2018. Participants were selected by convenient sampling method and by answering the questionnaire, their opinions in five dimensions of service quality (Reliability, Responsiveness, Empathy, Assurance, Tangibles with a score range from 1 to 4 and the gap between the current situation and the desired between -3 to +3) were determined. Data analysis was performed using SPSS software version 26, paired t-test, independent sample t-test and ANOVA. Result: The results of current study indicated that there was a negative gap between students' expectations and perceptions in all five dimensions. ). In general, the largest gap was in the response dimension (-1.1 ± 0.76) and the lowest was in the confidence dimension (-0.78 ± 0.69). Among different levels of students, the largest gap  is from the perspective of undergraduate students (-1.1 ± 0.7) and the smallest gap possess to the PhD students (-0.69 ± 0.57), and the total service gap from the viewpoint of the non-native students (-1.0 ± 0.6) was higher than native students (-0.85 ± 0.67). Conclusion: According to this study, the quality of services has been lower than students' achievements in all dimensions. This requires specific planning in priority areas for quality improvement.

scholarly journals Evaluation of the quality of educational services of Yazd Shahid Sadoughi University of Medical Sciences from the perspective of medical interns

2020 ◽  
Vol 3 (1) ◽  
pp. 18-22
Author(s):  
Jamshid Ayatollahi ◽  
◽  
Ahmadali Mina ◽  
Seyed Hossein Shahcheraghi ◽  
◽  
...  
Keyword(s):  
Medical Students ◽  
Cross Sectional Study ◽  
Educational Services ◽  
Medical Sciences ◽  
Cross Sectional ◽  
Five Dimensions ◽  
Higher Education System ◽  
The Status ◽  
Simple Sampling

The higher education system has important responsibilities in the development of economic, social, political, cultural and educational communities. Service quality assessment is one of the key steps in formulating quality improvement plans. The purpose of this study was to evaluate and determine the quality of educational services of Yazd Shahid Sadoughi University of Medical Sciences. This cross-sectional study was performed on medical students admitted to internship at Shahid Sadoughi University of Medical Sciences, Yazd, Iran, in 2019. The sample size was census and simple sampling of all medical students in internet. The items that were incomplete questionnaires were excluded. Anova test was used to analyze the quality of education services on average. The highest mean score in the expected status section was in the guarantee section (0.6 ± 6.4) and the lowest score was in the accountability section (0.9 ± 6.1). In the perceived status section, the highest score belonged to reliability (1.1 ± 3.8) and the lowest score to empathy (1.3± 2.9). Paired t-test results were also significant in all dimensions of quality of educational services between the status perceived and expected status. In all five dimensions, there is a gap in the quality of educational services and it is not desirable in terms of educational services. The scientific level of the professors and their specialized knowledge is of high quality for the students 'education, but the low average in the empathy dimension indicates that more attention should be paid to medical students' opinions and suggestions on educational issues.

scholarly journals Quality gap of educational services at Zahedan University of Medical Sciences, Iran

2009 ◽  
Vol 34 (3) ◽  
pp. 76-80 ◽  
Author(s):  
Ali Kebriaei ◽  
Fayzollah Akbari
Keyword(s):  
Medical Science ◽  
Cross Sectional Study ◽  
Faculty Members ◽  
Educational Services ◽  
Survey Questionnaire ◽  
Sectional Study ◽  
Medical Sciences ◽  
Cross Sectional ◽  
Five Dimensions ◽  
Keywords Education

This study aims to compare quality gap of educational services at Zahedan University of Medical Sciences from students and faculties viewpoints. In a cross-sectional study, survey questionnaire was completed by two distinct groups of respondents– 230 faculty members and 384 students. Mass majority of the both groups declared there was negative gap in each of the five dimensions. Mean quality gaps from viewpoint of both groups were negative. The largest mean quality gap from students and faculty members viewpoint was in the responsiveness and tangibility dimensions respectively. The largest and smallest differences between students and faculties viewpoint were in the responsiveness and tangibility dimensions. Keywords: Education; Iran; Medical science; QualityOnline: 29-1-2009DOI: 10.3329/bmrcb.v34i3.1646Bangladesh Med Res Counc Bull 2008; 34: 76-80

scholarly journals The Importance-Performance Analysis of the Quality of Services Provided for Patients in Hospitals Affiliated to Ahvaz Jundishapur University of Medical Science

2021 ◽  
Author(s):  
Zahra Ghorbani ◽  
Farzad Faraji-Khiavi ◽  
Effat Jahanbani ◽  
Behnaz Dindamal
Keyword(s):  
Performance Analysis ◽  
Physical Environment ◽  
Medical Science ◽  
Cross Sectional Study ◽  
Quality Of Services ◽  
Sustainable Competitive Advantage ◽  
Quality Factors ◽  
Medical Sciences ◽  
Cross Sectional

Background: Quality is a key factor in the distinction of services, and it is a potential source of sustainable competitive advantage to increase productiveness and patient satisfaction. The identification of strengths and weaknesses in quality of provided services can help to recognize priorities and develop improvement strategies. Objectives: Using importance-performance analysis (IPA) method, this study aimed to evaluate the quality of services provided in hospitals affiliated to Ahvaz Jundishapur University of Medical Sciences, Iran. Methods: Using stratified random sampling, this descriptive-analytical and cross-sectional study included 307 patients admitted to five Educational Hospitals affiliated to Ahvaz Jundishapur University of Medical Sciences in 2016. Data collection tool was a standard questionnaire proposed by Tomes & Chee Peng Ng (1995), which included demographic information and questions regarding the quality of services provided in seven factors. In addition to IPA, data were analyzed using descriptive statistics, analysis of variance (ANOVA), Pearson’s correlation, and chi squared test in SPSS software version 21. Results: Total scores of quality factors were estimated as “important” in our research. In quality performance, “food”, “physical environment” and “dignity” factors were estimated as “relatively inappropriate” by mean scores of 2.50 ± 0.95, 2.90 ± 0.97 and 2.94 ± 1.05, respectively. These three factors were located in the second region of the IPA matrix. While the other four factors, including “empathy”, “relationship of mutual respect”, “understanding of illness” and “religious needs,” with mean scores higher than 3 were estimated as “appropriate” and located in the first region of this matrix. In all quality factors, scores of performance were lower than importance, and the gap between importance and performance in these seven factors ranged from 0.82 to 1.52. There was a significant relationship between age and education of respondents with the quality of services. Conclusions: Given that the largest gap was related to the tangible dimensions of quality (including food and physical environment) and in order to improve the quality of services and competitive position, hospital managers must consider tangible dimension as a priority. Keywords: Quality of Services; Importance-Performance Analysis; Hospital; Hospital Services.

scholarly journals Quality of Services in Health Centers in Western Suburbs of Ahvaz by Examining the Gap Between Expectations and Perceptions

2021 ◽  
Author(s):  
Nastaran Rostami Borujeni ◽  
Saham Sarahi ◽  
Mohammad Hosein Haghighizadeh ◽  
Nayeb Fadaei Dehcheshmeh
Keyword(s):  
Pearson Correlation ◽  
Cross Sectional Study ◽  
Health Centers ◽  
Quality Of Services ◽  
Cross Sectional ◽  
Five Dimensions ◽  
Significant Difference ◽  
The Mean ◽  
The Relationship

Background: Due to the health sector’s serious mission in maintaining the health and care of the community, the quality of provided health services is of particular prominence. Objectives: This study aims to assess the quality of services in health centers in western suburbs of Ahvaz by examining the gap between expectations and perceptions. Methods: This was a cross-sectional study and conducted in 2018. The sample size included 291 people visiting health centers in western suburbs of Ahvaz. The data were collected through the SERVQUAL standard questionnaire for assessing the quality. This questionnaire assesses five dimensions of the quality of the provided services. These five dimensions include tangible factors, reliability, responsiveness, assurance, and empathy. Pearson correlation coefficient test was used to investigate the relationship between the variables. Independent t-test was used to compare the means. Data analysis was performed through SPSS version 22. Results: Overall, 89.55% of the subjects were female. In all the five dimensions of quality, there was a significant difference between the ideal status and the observed status (P < 0.001). The lowest gap was related to empathy (r = 0.25), and the highest gap was reported for tangible factors (r = -0.99). There was a significant positive correlation between each of the dimensions of expectations and the same dimension in the perceptions section (P < 0.001). Conclusions: Expectations in all the dimensions, except for empathy, were higher than perceptions, and health centers were far from ideal. Among these dimensions, expectations and perceptions in the area of reliability were higher than in other cases, and the mean scores were at a higher level. In the area of increasing the quality of care in health centers in suburbs of Ahvaz, some measures should be taken to promote the quality.

scholarly journals Evaluation of the Quality of Educational Services of Tabriz University of Medical Sciences based on SERVQUAL Model

2017 ◽  
Vol 8 (2) ◽  
pp. 114-118 ◽  
Author(s):  
Mahdi Rahbar ◽  
Mohamad Ali Ghavimi ◽  
Alireza Faraji Kalvanag ◽  
Arezo Ghoreishizadeh ◽  
Milad Ghanizadeh
Keyword(s):  
Clinical Significance ◽  
Demographic Data ◽  
Cross Sectional Study ◽  
Educational Quality ◽  
Educational Services ◽  
Medical Sciences ◽  
Medical Field ◽  
Cross Sectional ◽  
Chi Squared

ABSTRACT Introduction Students in the medical field are the future authorities of the health systems in every community. In this context, the quality and efficacy of each health system is directly related to the quality of education the students in the medical field receive. In this study, we evaluated the quality of educational services by determining the gaps between students’ expectations and perceptions in Tabriz University of Medical Sciences in relation to the quality of educational services. Materials and methods In this descriptive/analytical and cross-sectional study, the students studying in Tabriz University of Medical Sciences in 2016, who had studied for at least four semesters, were evaluated. Data were collected with the use of a two-part questionnaire. The first part consisted of questions on the demographic data of the subjects and the second part consisted of 26 questions on students’ perceptions and 26 questions on their expectations in relation to the quality of educational services. Data were analyzed with descriptive and chi-squared test using Statistical Package for the Social Sciences version 21. Results The results showed that the mean scores of the students’ expectations and perceptions of the educational quality were 4.5 ± 0.33 and 2.9 ± 0.7 respectively, with a mean gap of -1.5 ± 0.7. Conclusion The results of this study showed negative gaps in all the aspects of educational quality. Clinical Significance This study has no clinical significance because it is a descriptive study about quality of educational service. How to cite this article Ghavimi MA, Rahbar M, Kalvanag AF, Ghoreishizadeh A, Ghanizadeh M. Evaluation of the Quality of Educational Services of Tabriz University of Medical Sciences based on SERVQUAL Model. World J Dent 2017;8(2):114-118.

SERVICE QUALITY OF PUBLIC AND PRIVATE PHYSIOTHERAPY INSTITUTES: A COMPARATIVE STUDY IN LAHORE

2019 ◽  
Author(s):  
Roohi Abbas
Keyword(s):  
Physical Therapy ◽  
Service Quality ◽  
Cross Sectional Study ◽  
Quality Of Services ◽  
Sectional Study ◽  
Cross Sectional ◽  
Public And Private ◽  
Quality Dimensions ◽  
Service Quality Dimensions

Background: Ever since quality of services is gaining importance in every industry as it is the indicator of consumer/customer satisfaction, it is of utmost importance to measure service quality of educational institutes to determine the satisfaction of students. Thus, the study aimed to determine the important factors in service quality dimensions which contribute to the satisfaction of students. Methods: This was a Comparative Cross Sectional study in which final year department of physical therapy (DPT) students were included from three private and three public physiotherapy institutes. Results: The largest mean Positive Gap scores for Public Physiotherapy Institutes was 0.18 for accessibility and affordability 0.18. The largest negative mean gap score for Private Physiotherapy domain was “Accessibility and Affordability” found to be -1.96. Conclusion: Students were satisfied with service quality of private institutes in all domains except for the “Accessibility and Affordability” whereas, in Public Institutes largest negative quality gaps were found in “Empathy” and “Assurance”.

scholarly journals Qualidade de vida de estudantes de graduação

2019 ◽  
Vol 13 ◽  
Author(s):  
Rafael Lemes de Aquino ◽  
Douglas Ataniel Alves Xavier ◽  
Meirielen Danubia Marra ◽  
Nubia Fernandes Fernandes Teixeira ◽  
Lorena Silva Vargas ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Undergraduate Students ◽  
Life Quality ◽  
Cross Sectional Study ◽  
Academic Life ◽  
Cross Sectional ◽  
Calidad De Vida ◽  
Student’S T ◽  
The University

RESUMO Objetivos: avaliar a qualidade de vida de acadêmicos regularmente ativos em uma universidade; verificar se existe associação entre qualidade de vida e sintomas depressivos. Método: trata-se de estudo quantitativo, tipo transversal, aplicar-se-ão três questionários estruturados, autoaplicáveis para mensurar o nível da qualidade de vida e índice de depressão entre acadêmicos. Far-se-á a análise estatística descritiva, empregar-se-á o teste Liliefors e usar-se-ão o teste t de Student. Apresentar-se-ão os resultados em forma de figuras. Resultados esperados: realizar-se-á a correlação entre a qualidade de vida dos estudantes dos cursos de graduação da universidade e a incidência de fatores depressivos com o início da vida acadêmica. Descritores: Depressão; Vida Acadêmica; Qualidade de Vida; Universidade; Estudantes; Educação Superior.ABSTRACT Objectives: to evaluate the quality of life of academically active students in a university; to verify if there is an association between quality of life and depressive symptoms. Method: this is a quantitative cross-sectional study. Three structured, self-administered questionnaires will be applied to measure the level of quality of life and depression index among academics. The descriptive statistical analysis will be done, the Liliefors test will be used and the Student's t-test will be used. The results will be presented in the form of figures. Expected results: the correlation between the quality of life of undergraduate students of the university and the incidence of depressive factors with the beginning of academic life will be realized. Descriptors: Depression; Academic life; Quality of Life; Universities; Students; Education, Higher.RESUMEN Objetivos: evaluar la calidad de vida de los académicos regularmente activos en una universidad; comprobar si existe asociación entre calidad de vida y síntomas depresivos. Método: se trata de estudio cuantitativo, tipo transversal, se aplicarán tres cuestionarios estructurados, autoaplicables para medir el nivel de la calidad de vida e índice de depresión entre académicos. Se hará el análisis estadístico descriptivo, se empleará la prueba Liliefors y se utilizarán la prueba t de Student. Se presentarán los resultados en forma de figuras. Resultados esperados: se realizará la correlación entre la calidad de vida de los estudiantes de los cursos de grado de la universidad y la incidencia de factores depresivos con el inicio de la vida académica. Descriptores: Depresión; Vida académica; Calidad de Vida; Universidades; Estudiantes; Educación Superior.

Factors Associated With the Quality of Life of Patients With Venous Leg Ulcers in Primary Care: Cross-Sectional Study

2020 ◽  
pp. 153473462096756
Author(s):  
Carmen Folguera-Álvarez ◽  
Sofia Garrido-Elustondo ◽  
Milagros Rico-Blázquez ◽  
José Verdú-Soriano
Keyword(s):  
Quality Of Life ◽  
Primary Care ◽  
Cross Sectional Study ◽  
Perceived Quality ◽  
T Test ◽  
Leg Ulcers ◽  
Sectional Study ◽  
Cross Sectional ◽  
Perceived Quality Of Life

The presence of venous leg ulcers (VLU) is associated with emotional disorders in individuals who have conditions, such as depression, anxiety, and sleeping problems, which result in a reduced perceived quality of life by these individuals. The study aim was to describe the perceived quality of life and associated factors for individuals with VLU. We conducted a cross-sectional study in 22 primary care health centers with a sample of 93 individuals with VLU. The variables collected were the following: perceived quality of life measured with Spanish version of the Charing Cross Venous Ulcer Questionnaire (CCVUQ-e), ulcer severity measured with the RESVECH 2.0 Score, demographic variables, and those related to the healing process. The results showed a mean CCVUQ-e score of 47.4 ± 11.8 points (Mean ± SD), with the most affected dimension being the emotional status, followed by cosmesis, social interaction, and domestic activities. The mean RESVECH 2.0 score was 11.1 ± 3.7 points. An association was found between ulcer-related pain and poorer quality of life ( P < .05, t test) and between erythema in perilesional skin and poorer quality life ( P < .05, t test). The signs of infection and inflammation in the VLUs were as follows: increasing exudate, friable tissue, and biofilm-compatible tissue, which were associated with a poorer quality of life ( P < .05, t test). The multivariate model was statistically significant and explained a variability of 26% in the CCVUQ-e score. This study confirms that wound severity, pain, and signs of infection in VLU decrease the perceived quality of life of individuals with these wounds.

scholarly journals Prevalence of nomophobia among the undergraduate medical students of Mandya Institute of Medical Sciences, Mandya

2018 ◽  
Vol 5 (12) ◽  
pp. 5455 ◽  
Author(s):  
Harish B. R. ◽  
Bharath J.
Keyword(s):  
Undergraduate Students ◽  
Mobile Phones ◽  
Cross Sectional Study ◽  
Medical Sciences ◽  
Undergraduate Medical Students ◽  
Cross Sectional ◽  
Significant Difference ◽  
Study Population ◽  
And Gender ◽  
Study Participants

Background: Nomophobia (no mobile phobia), is the fear an individual gets if he is out of mobile phone contact due to no network, has run out of balance or run out of battery; the persons gets anxious, which adversely affects the concentration level of the person. Since the younger generation is the latest consumer of the mobile phones and the under 25 year age group in professional colleges like medical colleges use mobile phones quite frequently this study was conducted to determine the prevalence of nomophobia in the undergraduate students of Mandya Institute of Medical Sciences, Mandya.Methods: This was a cross sectional study conducted at Mandya Institute of Medical Sciences during May 2018 to June 2018. All undergraduate students were included i.e. same as study population (n=450). Data collection was done during June 2018 using structured questionnaire.Results: Mean age of the study participants was 20.1±1.3 years. Majority of the study population were hostelites. Approximate amount of money spent on last recharge/last postpaid bill was INR 354.1±185.0. Main reasons for using smartphones were ‘to call family members’, ‘using internet for academics’ and ‘for social networking’. Prevalence of moderate to severe nomophobia among the study population was 99.0%. No statistical significant difference was observed between gender and nomophobia.Conclusions: Prevalence of nomophobia among undergraduate medical student was 99.0% and majority had moderate level of nomophobia. There was no association between nomophobia and gender, place of present residence, amount of money spent on last recharge. 

scholarly journals Determinants of Self-referral among Outpatients at Referral Hospitals in East Wollega, Western Ethiopia

2019 ◽  
Author(s):  
Edosa Tesfaye Geta ◽  
Yibeltal Siraneh Belete ◽  
Elias Ali Yesuf
Keyword(s):  
Health Care Providers ◽  
Data Entry ◽  
Severity Of Illness ◽  
Cross Sectional Study ◽  
Health Facilities ◽  
Quality Of Services ◽  
Care Providers ◽  
Cross Sectional ◽  
Referral Hospitals

BackgroundPatient self-referral is a condition when patients refer themselves to higher level health facilities without having to see anyone else first or without being told to refer themselves by health professional. Despite the expansion in the number of health facilities, it has been seen when patients routinely accessed referral hospitals. The study aims to determine the magnitude and identify determinants of outpatient self-referral at referral hospitals.MethodsFacility based cross sectional study design was used to collect data from December 01- 30; 2017.The sample size was determined by using single population proportion formula. Data entry and analysis were made using SPSS version 20. Descriptive statistics of frequency, bivariate and multivariate logistic regression were performed.ResultsA total of 404 outpatients were included making response rate 96.8%. Among 391 outpatients interviewed 330(84.4%) were self-referred.The factors significantly associated with outpatient self-referral were referral information (AOR and 95%CI=0.324(0.150-0.696), illness severity (AOR and 95% CI=3.496(1.473-8.297), confidence of patients to get providers (AOR and 95 CI=3.027(1.510-6.070), availability of laboratory (AOR and 95%CI=4.966(2.199-11.216) and drugs (AOR and 95%CI=2.366(1.013-5.526) and quality of services (AOR and 95%CI=2.996(1.418-6.328).ConclusionThe proportion of outpatients’ self-referral was high and that associated with referral information, patient confidence to get health care providers, severity of illness, availability of laboratory and drugs, and quality of services. There should be monitoring system of referral linkage of health facilities at all levels and the health facilities should create awareness in the community about referral linkages of health facilities.

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