scholarly journals Evaluation of the Quality of Educational Services of Tabriz University of Medical Sciences based on SERVQUAL Model

2017 ◽  
Vol 8 (2) ◽  
pp. 114-118 ◽  
Author(s):  
Mahdi Rahbar ◽  
Mohamad Ali Ghavimi ◽  
Alireza Faraji Kalvanag ◽  
Arezo Ghoreishizadeh ◽  
Milad Ghanizadeh
Keyword(s):  
Clinical Significance ◽  
Demographic Data ◽  
Cross Sectional Study ◽  
Educational Quality ◽  
Educational Services ◽  
Medical Sciences ◽  
Medical Field ◽  
Cross Sectional ◽  
Chi Squared

ABSTRACT Introduction Students in the medical field are the future authorities of the health systems in every community. In this context, the quality and efficacy of each health system is directly related to the quality of education the students in the medical field receive. In this study, we evaluated the quality of educational services by determining the gaps between students’ expectations and perceptions in Tabriz University of Medical Sciences in relation to the quality of educational services. Materials and methods In this descriptive/analytical and cross-sectional study, the students studying in Tabriz University of Medical Sciences in 2016, who had studied for at least four semesters, were evaluated. Data were collected with the use of a two-part questionnaire. The first part consisted of questions on the demographic data of the subjects and the second part consisted of 26 questions on students’ perceptions and 26 questions on their expectations in relation to the quality of educational services. Data were analyzed with descriptive and chi-squared test using Statistical Package for the Social Sciences version 21. Results The results showed that the mean scores of the students’ expectations and perceptions of the educational quality were 4.5 ± 0.33 and 2.9 ± 0.7 respectively, with a mean gap of -1.5 ± 0.7. Conclusion The results of this study showed negative gaps in all the aspects of educational quality. Clinical Significance This study has no clinical significance because it is a descriptive study about quality of educational service. How to cite this article Ghavimi MA, Rahbar M, Kalvanag AF, Ghoreishizadeh A, Ghanizadeh M. Evaluation of the Quality of Educational Services of Tabriz University of Medical Sciences based on SERVQUAL Model. World J Dent 2017;8(2):114-118.

scholarly journals Evaluating the quality of educational services from the perspective of learners at Mashhad University of Medical Sciences in 2018

2021 ◽  
Author(s):  
Zahra Jahantab ◽  
Masoud Yousefi ◽  
Masoume MohammadHoseinzadeh ◽  
Majid Khadem-Rezaiyan
Keyword(s):  
Undergraduate Students ◽  
Cross Sectional Study ◽  
T Test ◽  
Educational Services ◽  
Quality Of Services ◽  
Native Students ◽  
Medical Sciences ◽  
Cross Sectional ◽  
Five Dimensions

Introduction: Students are the main recipients of educational services in universities. By investigating their expectations and perceptions of educational performance, we can provide the context for program developing to improve educational quality of services. In previous studies, the quality of services was reported from the perspective of undergraduate students. Since the expectations and the type of education are various in different stages, the current study investigates the quality of educational services based on the SERVQUAL model in postgraduate and graduate students. Methods: This cross-sectional study was conducted on 321 students at Mashhad University of Medical Sciences (58 bachelor, 67 masters, 58 PhD and 134 residents) by a questionnaire to evaluate the quality of educational services based on SERVQUAL model in 2018. Participants were selected by convenient sampling method and by answering the questionnaire, their opinions in five dimensions of service quality (Reliability, Responsiveness, Empathy, Assurance, Tangibles with a score range from 1 to 4 and the gap between the current situation and the desired between -3 to +3) were determined. Data analysis was performed using SPSS software version 26, paired t-test, independent sample t-test and ANOVA. Result: The results of current study indicated that there was a negative gap between students' expectations and perceptions in all five dimensions. ). In general, the largest gap was in the response dimension (-1.1 ± 0.76) and the lowest was in the confidence dimension (-0.78 ± 0.69). Among different levels of students, the largest gap  is from the perspective of undergraduate students (-1.1 ± 0.7) and the smallest gap possess to the PhD students (-0.69 ± 0.57), and the total service gap from the viewpoint of the non-native students (-1.0 ± 0.6) was higher than native students (-0.85 ± 0.67). Conclusion: According to this study, the quality of services has been lower than students' achievements in all dimensions. This requires specific planning in priority areas for quality improvement.

scholarly journals Exploring educational service quality and improvement priorities from the viewpoints of health sciences students using the SERVQUAL model

2021 ◽  
Author(s):  
Mohammed Al-Rabia ◽  
Ismail Fasfous ◽  
Mohamed Eldigre ◽  
Ahmed Aldarmahi ◽  
Sami Alzahrani ◽  
...  
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Demographic Data ◽  
Cross Sectional Study ◽  
Educational Service ◽  
Medical Sciences ◽  
Cross Sectional ◽  
Significant Difference ◽  
Gap Values

Abstract Background In higher education institutes, there are competitive and tussling environments to provide students with a high educational and service quality. Service quality is the key to meet or exceed student expectations. The quality of health systems, therefore; would be directly dependent on the quality of medical sciences education. In the current study, the modified SERVQUAL model was applied to assess the quality of the educational service provided at King Abdulaziz University (KAU) in Saudi Arabia. Methods This is a descriptive, cross-sectional study that was conducted within the Faculties of Medicine, Applied Medical Sciences, Dentistry, and Pharmacy. Through applying the modified SERVQUAL model, the gap between students' perceptions and expectations was calculated and correlated with other demographic data. The ratio of students’ perception to their expectation was calculated as a probe of student satisfaction in the current educational services to enable prioritizing items for improvement. Results The response rate was 89% (n = 266). Out of the 266 participants, 87% were females and 13% were males. Comparisons between the gap values of male and female students showed a significant difference in the assurance and responsiveness dimensions of the educational service quality at KAU. The results showed that all items have negative gap values (except item 24). The findings showed a significant difference of students’ opinion in SERVQUAL dimensions among different Faculties except in empathy. Conclusion The findings of this study showed that all dimensions were not up to the expectations of students. Reliability dimension and its items should be given the highest priority for improvement based on gap, ratio, and service improved matrix. The findings of this study will be very useful for the higher management to design the University Strategic Plan with well-defined direction and priorities for the improvement processes based on SERVQUAL outcomes.

scholarly journals Evaluation of the quality of educational services of Yazd Shahid Sadoughi University of Medical Sciences from the perspective of medical interns

2020 ◽  
Vol 3 (1) ◽  
pp. 18-22
Author(s):  
Jamshid Ayatollahi ◽  
◽  
Ahmadali Mina ◽  
Seyed Hossein Shahcheraghi ◽  
◽  
...  
Keyword(s):  
Medical Students ◽  
Cross Sectional Study ◽  
Educational Services ◽  
Medical Sciences ◽  
Cross Sectional ◽  
Five Dimensions ◽  
Higher Education System ◽  
The Status ◽  
Simple Sampling

The higher education system has important responsibilities in the development of economic, social, political, cultural and educational communities. Service quality assessment is one of the key steps in formulating quality improvement plans. The purpose of this study was to evaluate and determine the quality of educational services of Yazd Shahid Sadoughi University of Medical Sciences. This cross-sectional study was performed on medical students admitted to internship at Shahid Sadoughi University of Medical Sciences, Yazd, Iran, in 2019. The sample size was census and simple sampling of all medical students in internet. The items that were incomplete questionnaires were excluded. Anova test was used to analyze the quality of education services on average. The highest mean score in the expected status section was in the guarantee section (0.6 ± 6.4) and the lowest score was in the accountability section (0.9 ± 6.1). In the perceived status section, the highest score belonged to reliability (1.1 ± 3.8) and the lowest score to empathy (1.3± 2.9). Paired t-test results were also significant in all dimensions of quality of educational services between the status perceived and expected status. In all five dimensions, there is a gap in the quality of educational services and it is not desirable in terms of educational services. The scientific level of the professors and their specialized knowledge is of high quality for the students 'education, but the low average in the empathy dimension indicates that more attention should be paid to medical students' opinions and suggestions on educational issues.

scholarly journals Health-related quality of life in different trimesters during pregnancy

2021 ◽  
Vol 19 (1) ◽  
Author(s):  
Huailiang Wu ◽  
Weiwei Sun ◽  
Hanqing Chen ◽  
Yanxin Wu ◽  
Wenjing Ding ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Pregnant Women ◽  
Demographic Data ◽  
Cross Sectional Study ◽  
University Hospital ◽  
Health Related Quality ◽  
Cross Sectional ◽  
Related Quality ◽  
Health Related

Abstract Background Pregnant women experience physical, physiological, and mental changes. Health-related quality of life (HRQoL) is a relevant indicator of psychological and physical behaviours, changing over the course of pregnancy. This study aims to assess HRQoL of pregnant women during different stages of pregnancy. Methods This cross-sectional study was performed using the The EuroQoL Group’s five-dimension five-level questionnaire (EQ-5D-5L) to assess the HRQoL of pregnant women, and demographic data were collected. This study was conducted in a regional university hospital in Guangzhou, China. Results A total of 908 pregnant women were included in this study. Pregnant women in the early 2nd trimester had the highest HRQoL. The HRQoL of pregnant women rose from the 1st trimester to the early 2nd trimester, and dropped to the bottom at the late 3rd trimester due to some physical and mental changes. Reports of pain/discomfort problem were the most common (46.0%) while self-care were the least concern. More than 10% of pregnant women in the 1st trimester had health-related problems in at least one dimension of whole five dimensions. In the whole sample, the EuroQoL Group’s visual analog scale (EQ-VAS) was 87.86 ± 9.16. Across the gestational stages, the HRQoL remained stable during the pregnancy but the highest value was observed in the 1st trimester (89.65 ± 10.13) while the lowest was in the late 3rd trimester (87.28 ± 9.13). Conclusions During pregnancy, HRQoL were associated with gestational trimesters in a certain degree. HRQoL was the highest in the early 2nd trimester and then decreased to the lowest in the late 3rd trimester due to a series of physical and psychological changes. Therefore, obstetric doctors and medical institutions should give more attention and care to pregnant women in the late 3rd trimester.

scholarly journals Quality of Life Prior and in the Course of the COVID-19 Pandemic: A Nationwide Cross-Sectional Study with Brazilian Dietitians

2021 ◽  
Vol 18 (5) ◽  
pp. 2712
Author(s):  
Raquel Adjafre da Costa Matos ◽  
Rita de Cassia Coelho de Almeida Akutsu ◽  
Renata Puppin Zandonadi ◽  
Raquel Braz Assunção Botelho
Keyword(s):  
Quality Of Life ◽  
Psychological Health ◽  
Social Relationship ◽  
Healthcare Professionals ◽  
Life Quality ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Chi Squared

Dietitians as healthcare professionals could decrease their quality of life during the SARS-COV-2 pandemic period; therefore, this study aimed to compare Brazilian dietitians’ perceptions of quality of life before and during the pandemic. This nationwide cross-sectional research aimed to evaluate Brazilian dietitians’ quality of life before and in the course of the COVID-19 pandemic, using a previously validated self-administered instrument WHO-QOL-BREF in Brazilian-Portuguese. The questionnaire was composed of 26 items (four domains) to evaluate life quality (physical, psychological, social relationship, and environment). The questionnaire also presented some sociodemographic variables and three questions about the COVID-19 pandemic. It was applied using GoogleForms® platform (Google LLC, Mountain View, CA, USA). For the statistical analysis of data, Paired T-test, Chi-squared test, and Analysis of Variance were used. A total of 1290 Brazilian dietitians replied to the instrument. Comparing quality of life (QoL) before SARS-COV-2 (3.83 ± 0.59) and during the pandemic (3.36 ± 0.66), data was statistically different. Comparing prior and in the course of the COVID-19 pandemic, all variables and domains presented statistical differences (better before the pandemic period). Among Brazilian dietitians, the psychological health domain was the most affected. The Sars-Cov-2 pandemic negatively impacted the QoL of Brazilian dietitians since health professionals face changes in their lives because of work.

scholarly journals Assessing the Quality of Life in Medical Students in Ardabil University of Medical Sciences

2021 ◽  
Author(s):  
Raana Jafarizadeh ◽  
Somayeh Zeynizadeh-Jeddi ◽  
Akbar Pirzadeh ◽  
Mahzad Yousefian ◽  
Firouz Amani
Keyword(s):  
Quality Of Life ◽  
University Students ◽  
Demographic Data ◽  
Physical And Mental Health ◽  
Validity And Reliability ◽  
Medical Sciences ◽  
Cross Sectional ◽  
The Mean ◽  
Medical University

Introduction: Quality of life (QOL) is an important index in society that need for evaluation in all age groups people especially in medical university students as a people that their physical and mental health is related with community health. This study aims to investigate the quality of life (QOL) of Ardabil University of Medical Sciences. Methods: This is a cross-sectional study that has been conducted on 200 students who selected by random sampling method from Ardabil medical university students. The QOL was measured by WHOQOL-BREF which its validity and Reliability were investigated and approved. This questionnaire include 26 questions in four dimensions (physical, mental, social and environmental health). Collected data we analyzed by statistical test such as t-test for compare the mean of QOL score among demographic data. Results: Of all students, 57% were male and 91.5% were single. Of all students, 56% had desired quality of life. The relationships between QOL and variables such as gender, educational level, marital status and age of students wasn’t significant. The mean difference of four dimension scores among two sexes was statistically significant. The mean of Physical health dimension score was 11.6±2.1, Psychological was 12.3±2.4, Social relationships was 13.1±3.4 and environment was 12.7±3.2. The mean of total score of QOL in all students was 12.4±2.3. Conclusion: Results showed that the QOL of all students were in high level and in four dimension of QOL the female students had significant higher score than male students.

scholarly journals The relationship between physicians and nurses in hospitals affiliated with Zanjan University of Medical Sciences, Iran

2017 ◽  
Vol 8 (1) ◽  
pp. 33
Author(s):  
Khalil Mahmoodi ◽  
Mehran Tahrekhani
Keyword(s):  
Work Experience ◽  
Demographic Data ◽  
Bachelor's Degree ◽  
Professional Relationships ◽  
Professional Relationship ◽  
Medical Sciences ◽  
Cross Sectional ◽  
Work Shifts ◽  
The Relationship

Introduction: The establishment of a healthy relationship between healthcare professionals is required for resolving healthcare issues. The professional relationship between physicians and nurses are quite decisive and vital factor for patient care. Therefore, the purpose of this study was to examine the quality of relationship between physicians and nurses in hospitals affiliated with Zanjan University of Medical Sciences, Iran.Methods: In this descriptive-analytic study, a cross-sectional method was used. Nurses working in hospitals affiliated with Zanjan University of Medical Sciences, Iran were selected randomly. A demographic data and a 32-item questionnaire related to the professional relationship between physicians and nurses were used for data collection. Of 160 nursing staff 96 nurses returned the questionnaire. Descriptive and analytical statistics were used for data analysis via the SPSS software.Results: About 75.8% of the nurses were female and 76.8% held a bachelor's degree. Also, 86.4% of them had rotational shift works. Many of them (66.2%) held below 15 years of work experience and 59.5% received no reward to make a relationship with physicians. Moreover, 76.8% of the samples mentioned that non-existence of fixed work shifts and extra shifts created stressful and tedious conditions leading to ineffective nurse-physician relationships.Conclusions: There were major shortcomings within nurse-physician relationships. Hence, the promotion of physicians’ knowledge on nurses’ career and nurses’ welfare is required for advancing professional relationships between nurses and physicians. 

scholarly journals Quality of life among elderly population

2019 ◽  
Vol 2 (2) ◽  
Author(s):  
Ioanna V. Papathanasiou ◽  
Anna Rammogianni ◽  
Dimitros Papagiannis ◽  
Konstantinos Tsaras ◽  
Foteini Kaberi ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Elderly Population ◽  
Demographic Data ◽  
Well Being ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Number Of Children ◽  
Health Factors ◽  
The Mean

Introduction: Quality of Life (QoL) among elderly is an important issue that reflects the status of well-being of this vulnerable population. Aim: This study aims to assess quality of life among elderly population and to examine possible correlations with associated demographic, social and health factors. Material and Method: A cross sectional study was conducted, in which 257 elderlies from Greece were participated. For the data collection the WHOQOL-BREF (30-items Greek version) questionnaire was used as well as a questionnaire with questions about demographic data, social & health factors. Descriptive statistics such as frequencies, means, percentages and standard deviations have been utilized. Inferential statistics such as t-test and pearson r correlation have been used to determined correlations between relevant variables. Level of significance accepted is p < 0.05. Results: From the total 257 elderlies 55.6% (n=143) were women and 44.4% (n=114) were men with a mean age 75.12±8.39. The mean score of overall QoL is 14.14±2.87 and the mean of each factor of WHOQOL-BREF is 13.56±2.79 for physical health, 13.61±2.74 for mental health, 13.72±2.60 for social relationships and 13.70±1.96 for environment. Age, marital status, number of children, level of education, residence area, lifestyle, chronic diseases and serious illnesses are the factors that affects levels of QoL among Greek elderly population Conclusions: Results indicates that levels of QoL between elderly are moderate and many demographic, social and health factors are correlated with QoL status.

scholarly journals Schizophrenias’ Quality of Life and Emotional Intelligence in Songklanagarind Hospital

2018 ◽  
Vol 36 (1) ◽  
pp. 61
Author(s):  
Warut Aunjitsakul ◽  
Jarurin Pitanupong
Keyword(s):  
Quality Of Life ◽  
Emotional Intelligence ◽  
Statistical Significance ◽  
Demographic Data ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Best Available Techniques ◽  
Two Factors ◽  
Relationship Of

Objective: To estimate the level of quality of life (QoL), emotional intelligence (EI) and the association between QoL and EI in schizophreniaMaterial and Method: A cross-sectional study was conducted at the outpatient department of Songklanagarind Hospital from; May to November, 2016. A total of 96 participants were interviewed. Demographic data and medical history were collected. QoL and EI were assessed using the WHO QOL BREF (Best available techniques REFerence document) Thai version and the Thai EI Screening Test for ages of 18-60. The results were analyzed by descriptive statistics and multiple logistic regression.Results: Our subjects were predominantly single males. Sixty-seven point seven percent of the participants were poor to moderate QoL while only two factors significantly related to their poor to moderate QoL; difficulties from psychiatric conditions and a lower level of life satisfaction. Fifty-seven point four to eighty-seven point two percent of the participants were generally within normal EI in every subscale. Moreover, there was statistical significance for positive relationships between EI with QoL in schizophrenia.Conclusion: The high prevalence of schizophrenia was a moderate QoL. A positive relationship of individual subscales of EI towards QoL was substantially found.

scholarly journals The Prevalence of Substance Use Disorders Among University Students, a Cross-Sectional Study

2020 ◽  
Vol 14 (2) ◽  
Author(s):  
Ashraf Direkvand-Moghadam ◽  
Kosar Piri ◽  
AmirReza JamshidBeigi ◽  
Safoura Taheri ◽  
Yousef Veisani
Keyword(s):  
Substance Use ◽  
Substance Use Disorders ◽  
Demographic Data ◽  
Risk Groups ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Medical Sciences ◽  
Cross Sectional ◽  
Iranian Students ◽  
Academic Year

Background: Substance use disorders (SUD) are serious social problems that cause physiological and psychological disorders. Adolescents and youth are known as high-risk groups for SUD. Objectives: The present study aimed to investigate the pattern, prevalence, incidence, and etiology of SUD among all students studying at the Ilam University of Medical Sciences, Ilam (Iran), during the academic year 2018 - 2019. Methods: In a cross-sectional study, a multistage random sampling method was used to select the participants. A self-administered questionnaire was used to collect data. This questionnaire was designed to collect information about the participant’s demographic data, social data, medical and behavioral data. Data were analyzed using descriptive and inferential statistics in SPSS 16 software. Results: Participants’ ages mean ± SD was 23.5 ± 3.2 years old. The incidence of substance abuse was higher among men compared to women. The main observed pattern of SUD was Marijuana among consumers. The curiosity and increased memory had the highest and lowest incidence, respectively. Conclusions: The incidence of SUD is high among Iranian students, and most of them have begun SUD in adolescence and because of curiosity. It is necessary to augment adolescents’ and young people’s awareness of the SUD and addiction consequences.

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