Potential and Apparent Issues of Self-evaluation in Public Administration: The Case of Common Assessment Framework Implementation

Author(s):  
David Spacek
2014 ◽  
Vol 16 (3) ◽  
pp. 164-194 ◽  
Author(s):  
She-I Chang ◽  
Shi-Ming Huang ◽  
Jinsheng Roan ◽  
I-Cheng Chang ◽  
Pu-Jui Liu

2021 ◽  
Author(s):  
Sebastian-Ivan Godina ◽  
Miroslav Drljača

Sažetak: U ovome radu obrađena je tema CAF (common assessment framework) modela izvrsnosti u javnoj upravi. U radu je definiran pojam CAF-a, te je objašnjena njegova struktura, koja se sastoji od dva glavna dijela: omogućitelja i rezultata. Svaki od tih dijelova, odnosno skupina ima svoje kriterije i podkriterije koji su također u radu razjašnjeni. Nadalje je obrađena tema koncepta ovog modela, primjenom kojeg ovaj model spada u skupinu total quality managementa, a taj koncept se sastoji od osam načela. Postupak implementacije CAF modela u određenu organizaciju sastoji se od tri faze i ukupno 10 koraka, koji su sadržani u tim fazama, te tri faze su: početak CAF putovanja, samoocjenjivanje i plan unapređenja. Prošlo je već 20 godina od nastanka ovog modela, te je isti doživio nekoliko revizija. U radu su nabrojane sve revizije te je napravljena analiza, odnosno usporedba istih. Na kraju rada prikazana je relevantna statistika. Abstract: The subject of this paper is the CAF (common assessment framework) method, i. e. model of excellence in public administration. The paper defines the concept of CAF, and explains its structure, which consists of two main parts: enablers and results. Each of these parts has its own criteria and sub-criteria which are also clarified in this paper. Furthermore, the concept which is used by the method is elaborated, the application of this concept puts this method/tool in the group of total quality management, and this concept consists of a total of eight principles. The implementation process of the CAF method consists of three phases and a total of 10 steps which are contained of three phases: the beginning of the CAF journey, self-assessment and the improvement plan. It has been 20 years since the creation of this method/tool, and it has undergone several revisions, the paper lists all of the revisions and makes an analysis, i. e. comparation of them. At the end of the paper, relevant statistics are presented.


2021 ◽  
Author(s):  
Philip Parzer

The CAF is the European Common Assessment Framework for better quality in public administration, and it celebrates its 20th anniversary in 2020. The CAF improves public administration through self-assessment by the employees and executives of "their" organisation. The beginning of the CAF dates back to 1998 when the ministers of the European Public Administration Network (EUPAN) commissioned designing "general principles concerning the improvement of the quality of services provided to citizens". The CAF 2020 is the fifth version of the CAF, and it is designed to be the European guideline for good governance and excellence in public sector organisations. In four chapters, this book provides an overview of how the CAF is contributing to transform public administration. About 30 designated CAF experts from academia and practice offer insights into the impact of the CAF in different fields of public sector organisations, reflecting the powerful role of the CAF in navigating through challenging times. Furthermore, this book provides an overview of the institutional status of the CAF in Europe and internationally, and it shows the necessary steps for further strengthening the CAF as the number one tool for transformation and quality in the public sector. As a resumé of the book, it can be stated that the CAF initiates and accompanies the transformation of public administration, especially through: transforming the organisation towards change and organisational development; transforming public administration towards the Sustainable Development Goals; transforming the public sector towards effective governance, multi-level collaboration and comprehensive policy-field-thinking; making public administration and structural reforms successful; and driving states and societies towards European integration and European values.


2019 ◽  
Vol 37 (3) ◽  
pp. 42 ◽  
Author(s):  
Iria García-Lorenzo ◽  
Manuel María Varela-Lafuente

Small-scale fisheries have specific dynamics in the relationships between resource systems, governance systems and actors. In Galicia, this reality has a central point in the organization of fishermen and shell fishermen in the so-called Cofradías, associative entities with administrative recognition and participation in the fishery resources management. These organisations have a public-private nature, where members share and benefit from the use and exploitation of the marine resources.In this scenario, the paper studies the governance interactions in the small-scale fisheries of Galicia, based on the cofradías perceptions as governance actors. Specifically, the case study analyses the changes in the management of the activities developed by the cofradías, such as production and commercialization, and the influence of the Public Administration and other social entities in the organization. To advance these objectives, the institutional analysis frameworks are applied, specifically the socio-ecological system of E. Ostrom and the governability assessment framework of Jentoft and Chuenpagdee, which allow to study concrete realities without being limited to a specific structure.


2005 ◽  
Vol 8 (3) ◽  
pp. 253-272 ◽  
Author(s):  
Roelande H. Hofman ◽  
Nynke J. Dukstra ◽  
W.H. Adriaan Hofman

2014 ◽  
Vol 7 (2) ◽  
Author(s):  
Polonca Kovač ◽  
Barbara Leskovšek

The purpose of the study was (1) to investigate the trends in the development of excellence and innovativeness, or the use of the relevant tools, by comparing the situations of 2003, 2006 and (as projected) 2009 to one another, and against the approaches used in companies, and (2) to encourage the spread of awareness within the public administration of the importance of identifying and spreading good practices. We found that trends are taking the same direction, with the number of different tools and the frequency of their use – especially of the CAF (Common Assessment Framework) and EFQM (European Foundation for Quality Management) models, partly also the BSC (Balanced Scorecards), and of ISO standards – being on a continual rise, while the main systemic deficiencies are the inconsistent top-down policy of quality and excellence development, and the non-existent methodology for empirical evaluation of the effects produced by the use of those tools. The organisations are left to their own initiative, and support of the Government and the Ministries is only declarative. Innovativeness, unlike this, primarily entails gradual improvements in the ways in which work is done – in the first place from the client perspective –, which is mainly reflected by the estimated financial savings.


2022 ◽  
Vol 14 (2) ◽  
pp. 875
Author(s):  
Tzen-Ying Ling

Resilience practice is a place-based activity. This study incorporates the notion of “Transitional Progress” as an available scoping tool pin-pointing the human-habitat domain; the critical human resilience build-up can be identified by the site-specific and locally adapted practice as the residents’ perception and interaction within the local geographical character are examined. The assessment framework is proposed as a measurable process, followed by an adaptive cycle valuation performed for each of the scales at the different transitional stages. This resilience varies from the degree and time exposed to flood and the resident’s respective responses regarding people, community, and place; accordingly, the semi-structured interview documented respondents’ self-evaluation from the Peitou Plateau in Taipei. The study ascertained that in the face of climate risks: (1) adaptive measures aided and enhanced the information gathered for risk impact is based on the residents’ perception of the habitat and human domain (2) adaptive capacity assessment is an effective mean in understanding residents’ mitigation will and confidence, and (3) community ability to reflect on past actual time scenario. Most importantly, the assessment framework contributes to understanding local adaptation practice and contributes toward the sustainability of the urbanity.


If an organization decides to introduce a new method or an instrument, it must compare the costs of implementing it with the benefits that the method would bring. This is true for public service organizations as well, mainly because of the fact that they manage public funds. The introduction of these methods can help increasing efficiency in the spending of public funds. If businesses want to survive and prosper in the public sector under the current global and competitive environment, they have to change their way of thinking and managing. It is common to see efficiency as a key problem in the public sector. The present paper deals with several methods of efficiency evaluation and tries to describe some of them. Based on our own research, methods of efficiency are divided into 5 groups. Each group is described separately, while the methods that we looked at, we can include cost-minimizing analysis (CMA), Technique for Order Preference by Similarity to Ideal Solution (TOPSIS), Common Assessment Framework (CAF), marketing mix in public administration products and many others. There are several methods which can be used for efficiency evaluation. Each situation should be analyzed individually and therefore we are not able to choose one of them and say it is the best or most appropriate.


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