Transforming Public Administration with CAF - 20 years of the Common Assessment Framework - Öffentliches Management und Finanzwirtschaft Band 23

2021 ◽  
Author(s):  
Philip Parzer
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Good Governance ◽  
Assessment Framework ◽  
Self Assessment ◽  
The Sustainable Development ◽  
The Public ◽  
European Public ◽  
European Values ◽  
The Impact

The CAF is the European Common Assessment Framework for better quality in public administration, and it celebrates its 20th anniversary in 2020. The CAF improves public administration through self-assessment by the employees and executives of "their" organisation. The beginning of the CAF dates back to 1998 when the ministers of the European Public Administration Network (EUPAN) commissioned designing "general principles concerning the improvement of the quality of services provided to citizens". The CAF 2020 is the fifth version of the CAF, and it is designed to be the European guideline for good governance and excellence in public sector organisations. In four chapters, this book provides an overview of how the CAF is contributing to transform public administration. About 30 designated CAF experts from academia and practice offer insights into the impact of the CAF in different fields of public sector organisations, reflecting the powerful role of the CAF in navigating through challenging times. Furthermore, this book provides an overview of the institutional status of the CAF in Europe and internationally, and it shows the necessary steps for further strengthening the CAF as the number one tool for transformation and quality in the public sector. As a resumé of the book, it can be stated that the CAF initiates and accompanies the transformation of public administration, especially through: transforming the organisation towards change and organisational development; transforming public administration towards the Sustainable Development Goals; transforming the public sector towards effective governance, multi-level collaboration and comprehensive policy-field-thinking; making public administration and structural reforms successful; and driving states and societies towards European integration and European values.

The specificity of the digital transformation of the public sector

2021 ◽  
Vol 150 (3) ◽  
pp. 1-23
Author(s):  
Katarzyna Śledziewska ◽  
Renata Włoch
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Main Part ◽  
New Technology ◽  
Digital Technologies ◽  
Digital Transformation ◽  
The Internet ◽  
The Public ◽  
The Subject ◽  
The Impact

In this article we focus on identifying the specificity of digital transformation within the public sector. The aim of the article is to present the main mechanisms resulting from the introduction of digital innovations that have changed the functioning of the public sector. Starting from a discussion on the technological requirements of digital transformation, we briefly characterise the use of computers and the Internet in public administration, resulting in the development of e-services and administration. The main part of the article is devoted to discussing the specificity of the implementation of the new digital technologies in public administration, focusing mainly on artificial intelligence and blockchain technologies. Our thesis is that the impact of innovative digital technologies on the operation standards and structure of public administration should be analysed through the prism of interrelated mechanisms of datafication and platformisation, characteristic for the digital economy. The adopted methodology, which is based on an analysis of the subject literature and an analysis of new technology implementations in public administration in EU countries, indicates the pilot, random and non-transformational nature of these implementations, partly due to the lack of well-established methodologies to study and assess the maturity of digital transformation within the public sector.

The impact of service excellence and service innovation on organisational reputation: quantitative evidence from Jordanian public sector

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shaker A. Aladwan ◽  
Sajeda I. Alshami
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
High Rate ◽  
Primary Data ◽  
Arab Region ◽  
Content Type ◽  
Quantitative Evidence ◽  
The Public ◽  
Service Excellence ◽  
The Impact

PurposeThe aim of this paper is the identification of the impacts that innovation and service excellence have upon organisational reputation within public sector organisations in Jordan.Design/methodology/approachAn approach was adopted that was quantitative with a questionnaire designed that was to be self-administrated for the primary data collection. In total, there was distribution of 600 questionnaires from which 556 were retrieved with a high rate of response (92.7%).FindingsThrough analysis of the data, several findings were revealed by the study, including that innovation was the factor with the most influence (beta = 0.81) upon organisational reputation within the public sector in Jordan compared to the factor for service excellence (beta = 0.54).Practical implicationsThe research has several potential implications for theory and management for those making decisions and policies within public administration such as in relation to enhancement of innovation strategy application for improving the reputations of organisations within the public sector. Furthermore, the paper fills a gap within the theory of organisational reputation and within the literature generally, especially in the context of public administration.Originality/valueIn regard to value and originality of this paper, it can be considered the first of its type for the public sector in Jordan, and perhaps the Arab region as a whole, that has examined the impacts that innovation and service excellence have upon organisational reputation within the context of public administration.

scholarly journals Investment treaties and national governance in India: Rearrangements, empowerment, and discipline

2021 ◽  
pp. 1-24
Author(s):  
Josef Ostřanský ◽  
Facundo Pérez Aznar
Keyword(s):  
Public Administration ◽  
Good Governance ◽  
International Investment ◽  
The Public ◽  
International Investment Agreements ◽  
Political Struggles ◽  
A Site ◽  
The Impact ◽  
Investment Agreements

Abstract This article presents selected findings on India relating to the effects of international investment agreements (IIAs) on national governance. Our research used ethnography-inspired methods to explore the often-voiced hypothesis that IIAs induce good governance reforms in their state parties. Our findings demonstrate that the good governance hypothesis is too sweeping and lacks subtlety, but they also bring forward new conceptualizations of the impact of the international investment regime on national governance. Our research shows that governance actors use IIAs selectively in order to advance various agendas and interests. The Indian case study shows that rather than acting like a monolith when reacting to the experience of IIAs, the state is instead a site of struggle between different actors with different motivations, agendas, and interests. In such context, IIAs produce various formal–institutional as well as ideological–discursive effects that have not been captured by the existing literature. First, IIAs lead to the simultaneous practices of internalization through external adjustment and internalization through accommodation. At the same time, these modes of internalization lead to rearrangements by internalization within the public administration. Second, governance actors resort to various narratives about IIAs, which we present in this article. Importantly, the deployments of various narratives about IIAs are context-dependent and are used by governance actors tactically as convenient tools in internal political struggles within the public administration. These findings have important consequences for the design and reform of international investment regulation, should such regulation have ambition, as it does, to promote good governance.

scholarly journals Theoretical bases of research of influence of organizational culture on administrative efficiency

2019 ◽  
Vol 12 (2) ◽  
pp. 13-25
Author(s):  
Oleh Zubchyk ◽  
Kamal Karim Kamiran
Keyword(s):  
Economic Development ◽  
Organizational Culture ◽  
Public Sector ◽  
Public Administration ◽  
The Public ◽  
Administrative Efficiency ◽  
Iraqi Kurdistan ◽  
Public Sector Organizations ◽  
Socio Economic Development ◽  
The Impact

The impact of organizational culture on administrative efficiency is a little-studied scientific problem in the field of public administration in Ukraine. Although public administration is being reformed in Ukraine, little attention is being paid to this problem. However, scholars pay attention to the culture of the organization as an economic phenomenon. Various aspects of organizational culture as a transcultural phenomenon are considered. The authors note that organizations in the economic sector quickly took an active position in the use of organizational culture. Organizational culture is studied as an important factor in forming and increasing the competitiveness of enterprises due to the possibility of influencing administrative efficiency. The public sector views administrative efficiency differently: as a social platform for employed citizens. As a result, numerous problems of low administrative efficiency of public sector organizations, unreasonable huge costs, and losses are a burden on the public budget. As a result, inefficient use of public finances delays the socio-economic development of society. This paper discusses the possible causes of this situation. First, cultural management practices in public sector organizations in such societies are deeply rooted in a traditional management culture that has a strong bureaucratic basis. Administrative efficiency is seen not as a result but as a process. Secondly, in the field of science of public administration and administration, the scientific and methodological support of the study of administrative efficiency is insufficiently developed. The authors argue that the study, conceptualization, and operationalization of the impact of organizational culture on administrative efficiency in the context of socio-economic development of a developing country or region is an important scientific problem in public administration (for example, Ukraine, Iraqi Kurdistan). Thus, this study is aimed at developing theoretical and methodological support for the study of assessing the direct and indirect effects of organizational culture on organizational activities and administrative efficiency in the public sector. The example of Ukraine and Iraqi Kurdistan are two different traditions of organizational culture with a common problem of low administrative efficiency. The authors propose research that covers the descriptive design of a methodology for studying the impact of organizational culture on administrative efficiency: first, the analysis of the concept of administrative efficiency, and secondly, the analysis of the concept of organizational culture in relation to administrative efficiency. Methodology: analysis and synthesis when considering strategies, programs, ratings of public sector organizations, in particular, ministries, departments, local governments, which allow analyzing the main directions of reform activities and scientific support of research on the impact of organizational culture on administrative efficiency; methods of systematization and comparison, which were used in determining the nature and features of the impact of organizational culture on administrative efficiency. It is emphasized that such research will provide a deeper understanding of organizational culture and its relationship to administrative efficiency in the public sector. This will have a positive impact on the development of strategies and policies for governance reform and socio-economic development in developing countries and regions.

أثر تطبيق معايير الحكم الرشيد على الإصلاح الإداري في دولة الإمارات العربية المتحدة (The impact of the application of good governance standards on administrative reform in the UAE )

2018 ◽  
Vol 15 (3) ◽  
pp. 228-257
Author(s):  
إحسان عبدالله محمد الهارش الميسري ◽  
الفاتح عبدالله عبدالسلام
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Good Governance ◽  
Administrative Reform ◽  
The State ◽  
Government Performance ◽  
Citizen Satisfaction ◽  
The Impact ◽  
Good Number ◽  
Transparency And Accountability

تعالج هذه الدراسة أثر تطبيق معايير الحكم الرشيد على الإصلاح الإداري في دولة الإمارات العربية المتحدة، وكيف ساهم التوجه الحكومي للدولة في تطبيق الحكم الرشيد وتحقيق قدر لا بأس به من مؤشرات نوعية في الادارة العامة والقطاع العام ورضا المواطنين ومكافحة الفساد الذي يعد من أهم الاسباب التي تعيق التنمية وتهدر موارد الدولة، ولتحقيق أهداف الدراسة تم استخدام المنهج الوصفي التحليلي. وقد توصلت الدراسة إلى مجموعة من النتائج أهمها: أن هناك تقدماً نسبياً حققته دولة الإمارات في هذا المجال لاسيما في مجال مكافحة الفساد وتحقيق مراتب عالمية متقدمة  بالإضافة إلى تطور الأداء الحكومي بقدر كبير، الا أن عدداً من التحديات يتطلب المزيد من الاجراءات لتحقيق الشفافية وتفعيل المساءلة. الكلمات المفتاحيّة: الحكم الرشيد، الإصلاح الإداري، رؤية الإمارات 2021، مكافحة الفساد. Abstract This study addresses the impact of the application of good governance standards on administrative reform in the UAE, and how the government's approach to the implementation of good governance contributed to achieving a good number of qualitative indicators in public administration, public sector, citizen satisfaction and combating corruption, which is one of the main reasons Which has hindered development and wasted resources of the state. The study reached a number of results, the most important of which is that there is a relative progress achieved by the UAE in this field, especially in the field of combating corruption and achieving advanced international rankings in addition to the development of government performance. Requires further measures to achieve transparency and accountability. Keywords: Good Governance, Administration reform, UEA Vision 2021, Anti-corruption.

scholarly journals The effects of the implementation of Law no. 153/2017 on the unitary remuneration of personnel paid from public funds

2021 ◽  
pp. 49-66
Author(s):  
Constantin Marius PROFIROIU ◽  
Tudorel ANDREI ◽  
Dragoș DINCĂ
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Significant Proportion ◽  
Individual Performance ◽  
Payment System ◽  
Civil Servants ◽  
Public Funds ◽  
Remuneration System ◽  
The Public ◽  
The Impact

Regarding remuneration, the last 20 years in the Romanian public sector have been marked by extensive debates on the discrepancies between the incomes of the different categories of public personnel, the differences in the application of the legal framework, as well as the lack of correlation between the results of individual work performance and the level of remuneration. The low level of remuneration and the lack of legal forms for rewarding public personnel for their achievements as a form of developing motivation, led to low performance in the public sector. In 2017, the Romanian authorities conducted a reform regarding public personnel remuneration through the adoption of Law no. 153/2017 on the unitary remuneration of the personnel paid from public funds. The purpose of the mentioned law was to ensure a uniform remuneration framework in the public sector by applying clearly formulated principles and criteria as well as to decentralize the decisions taken in this area. From this perspective, the purpose of the present study is to analyze the impact of the implementation of Law no. 153/2017 on the unitary remuneration of the personnel paid from public funds from the perspective of its application, its effects, and the correlation of individual performance with the level of payment. Within the framework of the research, the process of applying the new rules, the principles underlying the new payment system, the criteria for adopting the new payment system, the level of income increases, the correlation between civil servants’ activities and the level of remuneration as well as, the objectivity of the individual evaluations were considered. The research methodology consists of an opinion survey conducted in public administration institutions using as a research instrument, a self-administered questionnaire where 320 civil servants participated. The study revealed a high degree of dissatisfaction among civil servants regarding the new remuneration system as well as the existence of certain factors that are more relevant and important than the income level, for developing civil servants’ motivation, such as the hierarchical superiors’ attitudes and the appreciation expressed by the beneficiaries of the provided services. The study also revealed that the current remuneration system does not support sufficiently the modernization process in the public administration and more than that, it led to an increase in the costs of implementing the regulations of the normative act because a significant proportion of public servants have contested in court the manner in which this law was applied

scholarly journals EUROPEAN IMPROVEMENT MODEL FOR CAF PUBLIC SECTOR ORGANIZATIONS – EXPERIENCE OF PILOT IMPLEMENTATION IN RUSSIA

2020 ◽  
Author(s):  
Маркварт Эмиль ◽  
◽  
Маслов Дмитрий ◽  
Лаврова Татьяна ◽  
◽  
...  
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Local Governments ◽  
Control Function ◽  
Performance Measurement System ◽  
Self Assessment ◽  
The Public ◽  
Public Sector Organizations ◽  
Pilot Implementation

The need for a full-fledged performance measurement system in field of quality of the public administration in Russia remains on the agenda in the light of strategic initiatives for the development of the country. The existing approaches to quality assessment, based on ranking and rating, perform a control function, but do not give government bodies at various levels, local governments, public sector organizations the necessary tools to improve performance. In this regard, in recent years, Russia has been in search of models, methods of increasing efficiency and improving the quality of activities of state and municipal authorities and public sec-tor organizations. The article is devoted to one of the modern models of quality management in the field of public administration – the European model for improving the activities of public sector organizations through the self-assessment – the Common Assessment Framework (CAF model) and the possibilities of its application in Russia. The article was prepared as part of the research of the state assignment of the RANEPA.

scholarly journals THE ALGORITHM OF ORGANIZATION OF FINANCE OF THE PUBLIC SECTOR

2020 ◽  
pp. 25-34
Author(s):  
Ольга Владиленовна Макашина ◽  
Наталия Сергеевна Красникова
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Statistical Data ◽  
Point Of View ◽  
Practical Application ◽  
The Public ◽  
Starting Point ◽  
The Impact ◽  
The International Monetary Fund

The purpose of the study was to identify the reasons why there was a need to form a new model of public sector finance and develop an algorithm for organizing public sector finance. The article compares the provisions of the guidelines developed by the international monetary fund on public finance statistics. The authors proceeded from the guidelines that the starting point for the organization of public sector Finance was the identification of institutional units and activities that relate to the public sector. This made it possible to determine the composition of public sector finances. The purpose of the organization of public sector finance is to meet the socio-economic needs of society, ensuring compliance with the appropriate level of national security. The need for the functioning of institutional units in the public sector is related to the fact that it would be impossible to meet public needs on a purely entrepreneurial basis. It is determined that the practical application of the principles of classification of sectors will be required in cases where it is necessary to find out whether a particular entity belongs to institutional units and, if so, to which sector (either to the public administration sector or to state corporations). The paper shows that from the point of view of the impact on fiscal policy, public sector finances include the finances of the public administration sector, which in turn consists of institutional units that are mainly engaged in non-market activities, and the finances of state corporations (organizations). The proposed approach to the organization of public sector Finance based on the concept of institutional units will increase the availability of key statistical data. This is certainly in line with the desire of most countries to increase transparency and accountability in the public sector. In addition, it helps to identify shortcomings at the early stages of the deterioration of the financial situation in the country and to take timely corrective measures

scholarly journals Literary Review of Methods of Efficiency Evaluation in Public Sector

2018 ◽  
pp. 170-174
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Public Service ◽  
Service Organizations ◽  
Efficiency Evaluation ◽  
Assessment Framework ◽  
Public Funds ◽  
The Public ◽  
Public Service Organizations ◽  
Order Preference

If an organization decides to introduce a new method or an instrument, it must compare the costs of implementing it with the benefits that the method would bring. This is true for public service organizations as well, mainly because of the fact that they manage public funds. The introduction of these methods can help increasing efficiency in the spending of public funds. If businesses want to survive and prosper in the public sector under the current global and competitive environment, they have to change their way of thinking and managing. It is common to see efficiency as a key problem in the public sector. The present paper deals with several methods of efficiency evaluation and tries to describe some of them. Based on our own research, methods of efficiency are divided into 5 groups. Each group is described separately, while the methods that we looked at, we can include cost-minimizing analysis (CMA), Technique for Order Preference by Similarity to Ideal Solution (TOPSIS), Common Assessment Framework (CAF), marketing mix in public administration products and many others. There are several methods which can be used for efficiency evaluation. Each situation should be analyzed individually and therefore we are not able to choose one of them and say it is the best or most appropriate.

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