scholarly journals PENGARUH PENERAPAN PRAKTIK TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KUALITAS (Studi Persepsi Karyawan Pada PT. Sermani Steel Makassar)

IQTISHODUNA ◽  
2012 ◽  
Author(s):  
Musran Munizu
Keyword(s):  
Strategic Planning ◽  
Structural Equation ◽  
Process Management ◽  
Simple Random Sampling ◽  
Customer Focus ◽  
Critical Ratio ◽  
Total Quality ◽  
Quality Performance ◽  
Sample Technique ◽  
Focus Information

The purpose of this research was to test and analyze the effect of TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management to quality performance at Sermani  Steel in Makassar. The population were 300 employees and the sample were chosen 150 employees as respondents. Sample technique which used was simple random sampling. Method of analysis which use both descriptive statistic and Structural Equation Modelling (SEM). Data processing uses two statistic tools i.e : SPSS for windows and AMOS 4.01. The finding of research indicate that : TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management have significantly and positive effect on quality performance. Leadership has dominant effect on quality performance (Critical ratio = 7,860 t-table = 1,960; and probability = 0,000 α = 0,05)

scholarly journals Analisa Pengaruh Penerapan Manajemen Kualitas Dengan Mbnqa Kriteria Terhadap Kinerja Bisnis Pada Rumah Sakit Islam Jemursari Surabaya

2016 ◽  
Vol 8 (1) ◽  
Author(s):  
Arief Sabda Pietra Mukti Sutikno ◽  
Febriana Wurjaningrum
Keyword(s):  
Knowledge Management ◽  
Strategic Planning ◽  
Least Square Method ◽  
Partial Least Square ◽  
Least Square ◽  
Performance Criteria ◽  
Customer Focus ◽  
Path Coefficient ◽  
Total Quality ◽  
Business Results

Today, high population growth coupled with the needs of the product or service quality healthcare. One practice in improving quality is through the implementation of Total Quality Management or TQM. One of the efforts in the implementation of TQM can be done with criteria MBNQA consisting of leadership, strategic planning, customer focus, pekuruan, analysis, and knowledge management, workforce focus, process management, and business results. RSI Jemursari Surabaya as one of the hospitals of foundation hospitals islam Islam Surabaya (Yarsis) has implemented MBNQA in its business operations. This study examines the relationship between TQM implementation through MBNQA on business performance criteria of Islamic Hospital Jemursari. Data were analyzed using path analysis using Partial Least Square method with the help of software SmartPLS. From the research results obtained by the t-statistic for the criteria of customer focus 6.153 ; management process by 5.451; 5.168 leadership; strategic planning 4.314; and 2,628 business results. While the measurement, analysis, and knowledge management did not prove significant influence and adversely affect the value of the path coefficient of -0.014 with 0.288 t and the focus of labor is not proved significant with path coefficient value of 0,020 with 0,349 t.

The relationship between TQM practices and organisational innovation outcomes

2019 ◽  
Vol 31 (6) ◽  
pp. 874-907 ◽  
Author(s):  
Taghreed Abu Salim ◽  
Balan Sundarakani ◽  
Flevy Lasrado
Keyword(s):  
United Arab Emirates ◽  
Structural Equation ◽  
Process Management ◽  
Service Industries ◽  
Total Quality ◽  
Information Measurement ◽  
Content Type ◽  
Final Response ◽  
The Relationship ◽  
Innovation Outcomes

Purpose The purpose of this paper is to study the role of slack (both moderating and mediating) to stimulate the relationship between total quality management (TQM) factors and innovation outcomes relative to gaining competitive industry advantages. Design/methodology/approach The research methodology includes a multi-item scale questionnaire completed in three waves between 2016 and 2017, and later analysed in 2018. A final response rate of 29.5 per cent was obtained, representing 190 organisations from both manufacturing and service industries in the United Arab Emirates (UAE). Partial least squares structural equation modelling was used to test the multi-collinearity, moderation and mediation analysis. Findings Analysis confirmed that factors such as continuous improvement (CI), human resource management (HRM) and information measurement (IM) were positively linked to innovation. However, when slack was introduced as a moderator, innovation outcomes were stimulated through HRM and IM. The results indicate that slack acts as a full mediator for management leadership but only partially mediates supplier quality, IM, CI, HRM and process management. Research limitations/implications In terms of geographical coverage, research was limited to the UAE. Organisations striving for excellence through innovation may benefit from the outcomes, as they help in understanding the relationship between TQM and innovation moderated and/or mediated by slack. This could also lead businesses to develop new strategies that harmonise TQM policies with “rationale” slack policies, thus, promoting innovation. Originality/value This study is the first to examine the use of slack to stimulate the relationship between TQM factors and innovation outcomes. Using slack as a mediator can help in understanding when TQM might influence innovation, while slack as a moderator could invert the relationship between the two.

scholarly journals Building a Total Quality Management Model for Healthcare Industry

2018 ◽  
Vol 7 (3.7) ◽  
pp. 121
Author(s):  
Jonny . ◽  
T Yuri M. Zagloel
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Behavior ◽  
Structural Equation ◽  
Process Management ◽  
Equation Modeling ◽  
P Value ◽  
Healthcare Industry ◽  
Total Quality ◽  
Quality Management Model

This paper is made to present a Total Quality Management (TQM) Model for Healthcare Industry for Indonesia. From previous study, there are nine Total Quality Management (TQM) practices in healthcare industry such as Top Management Commitment (TMC), Teamwork and Participation (TWP), Process Management (PM), Customer Focus and Satisfaction (CFS), Resource Management (RM), Organizational Behavior and Culture (OBC), Continuous Improvement (CI), Training and Education (TE) and Information Management (IM) . However, these practices are not integrated yet. Therefore, this paper aims to integrate these practices by applying Structural Equation Modeling (SEM). After administering about 200 questionnaires using Linear Structural Relations (LISREL) program, the p-value is at 0.45 above required 0.05 giving the meaning that the model is good fit. This signifies that these nine TQM practices are required to achieve goals of the industry  

scholarly journals The readiness of human resources and organization in implementing total quality management (TQM) in Indonesia’s manufacturing industries

2021 ◽  
Vol 9 (4A) ◽  
Author(s):  
Farida Farida ◽  
◽  
Herry Agung Prabowo ◽  
Achmad Husnur ◽  
◽  
...  
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Structural Equation ◽  
Organizational Readiness ◽  
Manufacturing Industries ◽  
Total Quality ◽  
Organizational Improvement ◽  
Quality Performance ◽  
Significance Levels ◽  
The Individual

Total Quality Management (TQM) is a method of organizational improvement that is quite widely used in the world. Unfortunately, there are still many failures in its implementation, especially in Indonesia, for many reasons. The aim of this study was to determine the readiness of organizations and individuals in implementing TQM and its influence on the quality performance in Indonesia's manufacturing industries. The sample of this research consisted of 48 employees from about 20 privately owned companies at Jakarta, Bogor, Depok, Tangerang, and Bekasi (Jabodetabek) areas, Indonesia. The data were collected through interviews and questionnaires, followed by statistical analysis with Structural Equation Modelling using Partial least squares (PLS) method. The results of this study indicated that, within the sector, the individual and organizational readiness in implementing TQM, as well as their quality performance, was found to be at a good level. Furthermore, the level of individual and organizational readiness in implementing TQM showed a significant effect on the quality performance, with the significance levels of 84% and more than 99%, respectively. Accordingly, 43% variation on quality performance was influenced by the individual and organizational readiness in implementing TQM, and the rest (57%) was influenced by other factors.

scholarly journals Assessment of the quality of independent nursing practice in Indonesia based on total quality management indicators

2021 ◽  
Author(s):  
Devi Sahputra ◽  
Paul Lumbantobing ◽  
Cyruz P. Tuppla
Keyword(s):  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Health Care Services ◽  
Process Management ◽  
Nursing Practice ◽  
Chief Executive ◽  
Positive Influence ◽  
Total Quality

Background: The quality of management has become a problem and significant issue of the late decade in Indonesia's professional nursing practice. By implementing total quality management (TQM), the organization would identify a health organization system's performance to improve patient satisfaction and patient safety for independent nursing practice services. Objective: This study aimed to assess the quality of independent nursing practice in Indonesia based on TQM indicators.Methods: This study employed a sequential explanatory mixed methods design. Participants were 105 Chief Executive Officers (CEOs) of independent nursing practices who answered a TQM survey using The Malcolm Baldrige Criteria for Performance Excellence (MBCfPE). The quantitative responses were analyzed using SmartPLS version 3.0. For qualitative data, selected six participants from total respondents were interviewed to explore the participants' understanding of TQM. All the responses were transcribed and uploaded using NVIVO ver. 11 for thematic analysis.Results: Leadership positively influenced strategic planning, customer attention, assessment analysis, and information management (focusing on personnel process management and efficiency) (p <0.001). In addition, process management indicated a positive influence on performance results (p <0.001). Interview transcriptions concentrated on the following themes that emerged, such as quality focus, service focus, human resource focus, performance result, leadership, service system design, strategic planning, and information system.Conclusion: TQM with the adaptation of MBCfPE criteria improves the organization's performance and serves as a strategic component in assessing and implementing sustainability change. The findings of this study can be used by CEOs of independent nursing practices for continuous improvement. In addition, the results serve as a basis for the ministry of health for accreditation to ensure the high quality of health care services.

scholarly journals DOES TQM SUPPORT INNOVATION PERFORMANCE IN MALAYSIA'S MANUFACTURING INDUSTRY?

2012 ◽  
Vol 13 (2) ◽  
pp. 366-393 ◽  
Author(s):  
Keng-Boon Ooi ◽  
Binshan Lin ◽  
Pei-Lee Teh ◽  
Alain Yee-Loong Chong
Keyword(s):  
Strategic Planning ◽  
Manufacturing Industry ◽  
Process Management ◽  
Innovation Performance ◽  
Customer Focus ◽  
Research Model ◽  
Information Analysis ◽  
National Quality ◽  
Quality Award ◽  
National Quality Award

This empirical study examines the association of TQM practices (i.e. leadership, customer focus, strategic planning, people management, information analysis and process management) with the innovation performance as perceived by the managers in Malaysia. The research model is constructed on the basis of established theory and on well-known criteria such as Malcolm Baldrige National Quality Award. Six hypotheses are formulated and tested by multiple regression based on a sample of 206 managers working in the ISO 9001:2000 certified manufacturing firms in Malaysia. The results of this study show that TQM has a significant positive relationship with innovation performance. In particular, the findings of this study show that process management, strategic planning, people management and customer focus have positive relationships with innovation performance of firms surveyed in Malaysia. Therefore, both researchers and practitioners are advised to consider these relevant TQM practices when assessing the innovation performance of an organization. Implications for managers and researchers, as well as study limitations are also discussed.

scholarly journals Pengaruh Lingkungan Belajar, Fasilitas, dan Metode Mengajar Guru melalui Motivasi terhadap Hasil Belajar

2021 ◽  
Vol 3 (3) ◽  
pp. 1307-1315
Author(s):  
Wardani Wardani
Keyword(s):  
Teacher Learning ◽  
Structural Equation ◽  
Research Result ◽  
Simple Random Sampling ◽  
Good Method ◽  
Equation Modeling ◽  
Ex Post ◽  
Ex Post Facto ◽  
Collection Data ◽  
Sample Technique

The research purpose is to knowing the effect of enviromental education in school, education facilities, the teacher learning method through learning motivation to the learning social studies result. The research method used descriptif verifikator, ex post facto and survey. The collection data technique using questionnaire and test. The taking sample technique is approached simple random sampling.  The amount of sample is 144 students on SMPN 22 Bandar Lampung. The data analysis using track analysis and Structural Equation Modeling (SEM). The research result showing that there's a positive relation lickages between endogenous variable, exogenous variable, and intervening variable. Can be concluded that if learning enviroment in school, learning facilities, the teacher learning good method will have an impact on good motivation and also good learning result.

scholarly journals Analisis Pengaruh Faktor –Faktor Total Quality Management (Tqm) Terhadap Kinerja Perusahaan Pt Xyz

2019 ◽  
Vol 3 (3) ◽  
Author(s):  
Vania Novianty
Keyword(s):  
Resource Management ◽  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Human Resource Management ◽  
Product Quality ◽  
Human Resource ◽  
Management System ◽  
Process Management ◽  
Total Quality

This research was conducted at PT XYZ, a national construction company that offers design and construction services. The condition of PT XYZ is still weak in terms of company’s performance such as inefficient management, limited fund, technological limitations, tools, methods, and low quality human resources. Therefore, it is necessary to select a management system that can help the company to maintain product quality and improve company’s performance. This paper identifies management system decision that may assist company to maintain product quality and increase company’s performance for example Total Quality Management (TQM).TQM consist of six dimensions of leadership, strategic planning, customer focus, use of information and analysis, human resource management, and process management. The methods of data collection were conducted through interview and questionnaires. The samples used in this research are 185 employees, however valid usable data submitted were 176 data. The analysis uses multiple regression method on Statistical Package Social Science (SPSS) software as its single processing tool. The results show that leadership, customer focus, human resource management, and process management were significantly influence company’s performance, but strategic planning and usage of information and analysis were not significantly influence company’s performance.

PENGARUH PRAKTIK TOTAL QUALITY MANAGEMENT (TQM) TERHADAP QUALITY PERFORMANCE : STUDI PADA PERUSAHAAN JASA DI PEKANBARU

2010 ◽  
Author(s):  
Yesi Mutia Basri
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Process Management ◽  
Service Firms ◽  
Total Quality ◽  
Information Analysis ◽  
Senior Managers ◽  
Quality Performance ◽  
Management Planning ◽  
Analysis Technique

The study examines impact total quality management (TQM) practices on quality performance. The empirical data for this study was drawn from a survey of 41 middle/senior managers from service firms in Pekanbaru. The analysis was conducted using regression analysis technique The findings indicate that partially only leadership, customer focus and process management have significant impact on quality performance, and people management, planning and information analysis have not significant impact on quality performance.

scholarly journals A STRUCTURAL APPROACH TO INTEGRATING TOTAL QUALITY MANAGEMENT AND KNOWLEDGE MANAGEMENT WITH SUPPLY CHAIN LEARNING

2012 ◽  
Vol 13 (4) ◽  
pp. 776-800 ◽  
Author(s):  
Siew-Phaik Loke ◽  
Alan G. Downe ◽  
Murali Sambasivan ◽  
Khalizani Khalid
Keyword(s):  
Knowledge Management ◽  
Supply Chain ◽  
Quality Management ◽  
Total Quality Management ◽  
Process Management ◽  
Service Firms ◽  
Total Quality ◽  
Information Analysis ◽  
Unified Framework ◽  
Focus Information

The aim of this study is to integrate total quality management (TQM) and knowledge management (KM) into a unified framework to study supply chain learning among partnering firms. The impacts of TQM practices (e.g. leadership, strategic planning, customer focus, information analysis, people management and process management) and KM practices including KM process, leadership in KM, KM culture, KM technology and KM measurement on supply chain learning were examined. In this study, mail questionnaire have been sent to the managers consists of the Malaysian manufacturing and service firms. A total of 202 firms participated in this study. While greater level of TQM practices tends to enhance KM practices, we found that both TQM and KM are significantly positively related to supply chain learning. The findings of this study empirically tested and confirmed the proposed integrated model. It is hoped that findings from this paper can provide greater understanding in the areas of quality and knowledge management, and illustrate how these practices can enrich the supply chain learning among partnering firms.

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