scholarly journals The Rush To Outsource: The Interplay Of Location And Dislocation

2011 ◽  
Vol 3 (2) ◽  
Author(s):  
David P. Boyd
Keyword(s):  
Service Providers ◽  
Value Added ◽  
It Services ◽  
Business Process Outsourcing ◽  
Job Transfer ◽  
Near Term ◽  
Architecture Development ◽  
Product Assembly

In their quest for economic efficiency, American firms are increasingly outsourcing their processes as well as their products. Companies may outsource operations themselves or use the services of special outsource firms such as contract manufacturers and external service providers (ESPs). The present study focuses on evolving dynamics within these intermediaries, particularly their accelerated move to offshore operations. This paper examines the causes and effects of this trend. The first casualties register in the American workforce. Though U.S. firms and consumers enjoy some near-term benefit from this job transfer, long-term implications are ominous. By broadening their geographic locus and hiring local professionals, ESPs unwittingly expedite the emergence of an indigenous labor pool to replace them. Already domestic providers are encountering local ventures that offer value-added technology in upstream areas like architecture, development and integration. If such firms continue to gain recognition in high-end activity, they may credibly lay claim to the commodity work of product assembly and transaction processes. American firms are targeting these same areas, especially the nascent realm of business process outsourcing (BPO). As U.S. outsourcers rush relentlessly downstream and transplant their backend support services to overseas locations, they may be outsourcing their own future. The paper will give three case study examples at each end of this labor food chain. As domestic examples we include a domestic contract manufacturer and a BPO provider. Both firms have established an overseas presence. Lastly, we examine an overseas competitor leveraging its upstream success in high-value IT services to secure a beachhead in BPO.

Analysis of Manpower Capability Needs in Business Process Outsourcing (BPO) for Tobacco Industry: A Case study on BPO industry in Clark Pampanga, Philippines.

2021 ◽  
Vol 7 (5) ◽  
pp. 2916-2923
Author(s):  
Feng Shuo ◽  
Qi Yao ◽  
Gualberto A. Magdaraog
Keyword(s):  
Human Resources ◽  
Business Process ◽  
Tobacco Industry ◽  
Research Study ◽  
Business Process Outsourcing ◽  
Qualitative Research Study ◽  
Quantitative And Qualitative Research ◽  
Insight Into

Objectives: The study focus on the capability needs of Business Process Outsourcing (BPO) employees for tobacco industry.The study is a quantitative and qualitative research study. It used a survey questionnaire to gather data needed for analysis. The respondents of the study were 50 employees of BPO companies in Clark Pampanga Philippines,where BPO industry is a trend. The findings show an up-to-date picture of BPO industries in Clark Pampanga and an insight into BPO human resources capabilities needs for tobacco industry. It may let Tobacco companies analyze own employee management system with increased precision. They still enabled us to define employment perspective and the challenges tobacco companies are facing, to identify the current BPO human resources capability issues and the long-term human resources trends for Tobacco industry. Together, they provide an exact depiction for the Tobacco industry and valuable foresights to both its employees and employers.

Knowledge Transfer in Offshore Outsourcing

2011 ◽  
Vol 19 (2) ◽  
pp. 27-44 ◽  
Author(s):  
Nguyen Thu Huong ◽  
Umemoto Katsuhiro ◽  
Dam Hieu Chi
Keyword(s):  
Knowledge Transfer ◽  
Transfer Process ◽  
Service Providers ◽  
Offshore Outsourcing ◽  
System Engineer ◽  
The Relationship ◽  
Initial Results ◽  
Willingness To Cooperate

This paper discusses the knowledge transfer process in offshore outsourcing. The focus is a case study of software offshore outsourcing from Japan to Vietnam. Initial results confirm that willingness to cooperate and good impressions facilitate the knowledge transfer process. In addition, communication barriers, cultural differences, lack of equivalence in individual competence, and lack of common rules slow down the transfer process. The study also identifies the Bridge System Engineer (Bridge SE)-a type of coordinator who mediates and enhances the relationship between Japanese clients and Vietnamese service providers. Employing a Bridge SE is an effective way to fill the communication gap, the cultural gap, and generally improve the business relationship. Bridge SEs use their background of higher education and long-term residence in Japan to give advice to Vietnamese software teams on Japanese cultural characteristics, such as the apology culture and the separation between work and private time. In other situations, Bridge SEs use their IT background and communication skills to verify and adjust communication contents before information is sent from one side to another.

scholarly journals A customer-centric approach towards evaluating single-choice information technology service provision to the parastatal sector of South Africa

2014 ◽  
Vol 9 (4) ◽  
pp. 401-412
Author(s):  
MC Cant ◽  
JW Strydom ◽  
VM Moodley ◽  
DH Tustin
Keyword(s):  
South Africa ◽  
Information Technology ◽  
Service Provision ◽  
Service Providers ◽  
User Preferences ◽  
Term Survival ◽  
Technology Service ◽  
Information Technology Service

The article presents a case study whereby the service performance of a single-choice information technology service provider in the parastatal industry of South Africa is measured against multi-choice private service providers without any provisional agreements.  The outcome of the case study reveals that single-choice service provision options with provisional agreements have a limited chance of success if they are not supported by strong service user inputs.  In fact, provisional strategies that disallow sound competition among service providers are bound to impact negatively on user preferences as well as information technology skills development opportunities that  are required to improve service provision generally and long-term survival in particular.

Location-Based Services: A Road Towards Situation Awareness

2008 ◽  
Vol 61 (4) ◽  
pp. 573-589 ◽  
Author(s):  
Renato Filjar ◽  
Gordan Jezic ◽  
Maja Matijasevic
Keyword(s):  
Situation Awareness ◽  
Service Providers ◽  
Reference Model ◽  
Location Based Services ◽  
Third Party ◽  
Evolutionary Information ◽  
Ip Multimedia Subsystem ◽  
Information Process

With the widespread use of mobile devices and increased demand for mobile services, Location-Based Services (LBS) represent a promising addition to service offerings of network operators as well as third-party service providers. Based on long-term research in LBS, our group has proposed a generic Enhanced LBS Reference Model (ELRM), which describes the concept, the architecture and the functionalities of the LBS. In addition, an evolutionary information process has been identified within the LBS, that represents knowledge maturity from position awareness to situation awareness. Both the ELRM and the information evolution process in LBS are presented in this article and illustrated by a case study within the framework of the 3GPP-standardised IP Multimedia Subsystem (IMS). This case-study emphasises the opportunities for navigation- and LBS-related solutions development provided by modern telecommunication technologies.

scholarly journals Continuously revised assurance cases with stakeholders’ cross-validation: a DEOS experience

2016 ◽  
Vol 2 ◽  
pp. e101 ◽  
Author(s):  
Kimio Kuramitsu
Keyword(s):  
Life Cycle ◽  
It Services ◽  
Software Life Cycle ◽  
Multiple Stakeholders ◽  
Life Cycle Stages ◽  
Software Changes ◽  
Assurance Cases ◽  
System Life

Recently, assurance cases have received much attention in the field of software-based computer systems and IT services. However, software changes very often, and there are no strong regulations for software. These facts are two main challenges to be addressed in the development of software assurance cases. We propose a method of developing assurance cases by means of continuous revision at every stage of the system life cycle, including in operation and service recovery in failure cases. Instead of a regulator, dependability arguments are validated by multiple stakeholders competing with each other. This paper reported our experience with the proposed method in the case of Aspen education service. The case study demonstrates that continuous revisions enable stakeholders to share dependability problems across software life cycle stages, which will lead to the long-term improvement of service dependability.

Knowledge Transfer in Offshore Outsourcing

2012 ◽  
pp. 110-128 ◽  
Author(s):  
Nguyen Thu Huong ◽  
Umemoto Katsuhiro ◽  
Dam Hieu Chi
Keyword(s):  
Knowledge Transfer ◽  
Transfer Process ◽  
Service Providers ◽  
Offshore Outsourcing ◽  
System Engineer ◽  
The Relationship ◽  
Initial Results ◽  
Willingness To Cooperate

This paper discusses the knowledge transfer process in offshore outsourcing. The focus is a case study of software offshore outsourcing from Japan to Vietnam. Initial results confirm that willingness to cooperate and good impressions facilitate the knowledge transfer process. In addition, communication barriers, cultural differences, lack of equivalence in individual competence, and lack of common rules slow down the transfer process. The study also identifies the Bridge System Engineer (Bridge SE)-a type of coordinator who mediates and enhances the relationship between Japanese clients and Vietnamese service providers. Employing a Bridge SE is an effective way to fill the communication gap, the cultural gap, and generally improve the business relationship. Bridge SEs use their background of higher education and long-term residence in Japan to give advice to Vietnamese software teams on Japanese cultural characteristics, such as the apology culture and the separation between work and private time. In other situations, Bridge SEs use their IT background and communication skills to verify and adjust communication contents before information is sent from one side to another.

The Effective Technology- and Resource-Management Strategy of Established Japanese Company: A Case Study of Toraya, a Traditional Japanese Confectioner

2012 ◽  
Vol 16 (3) ◽  
pp. 436-443 ◽  
Author(s):  
Kana Sugimoto ◽  
◽  
Takao Someya ◽  
Shin’ya Nagasawa
Keyword(s):  
Management Practices ◽  
Technological Development ◽  
Management Strategies ◽  
Value Added ◽  
Sustainable Competitive Advantage ◽  
Consumer Experience ◽  
Effective Technology ◽  
Organization Analysis

The purpose of this paper is to ascertain the effectiveness of the management strategies of the traditional Japanese confectioner Toraya. Rapid technological development and the demands of knowledgeable customers have made growth more difficult for manufacturers. We assume that the practices of longestablished manufacturers are best for others to follow. Toraya has been a high-value-added confectioner for almost 500 years. The reasons for its sustained competitiveness are described in this paper. We use the 3Cs analysis to clarify the business circumstances of the Japanese confection industry, the 4Ps analysis to explore Toraya’s structure, the strategic experimental module analysis to show the reliable value that Toraya offers its customers, and the Value, Rarity, Inimitability, and Organization analysis to explain its long-term success. The results reveal that Toraya has employed a low-technology strategy utilizing artisanal skill instead of machines and provides an excellent consumer experience that attracts customers. This is a sustainable competitive advantage because it takes years to establish and is not easily imitated. However, Toraya’s simple and effective management practices could be adopted as industry best practices.

Investigation of Consumer Behavior in Using Mobile Payment Services - A Case Study of Mobile Recreational Services in Taiwan

2011 ◽  
pp. 630-642
Author(s):  
Maria Ruey-Yuan Lee ◽  
Yi-chen Lan ◽  
Hsiang-ju Su
Keyword(s):  
Mobile Phone ◽  
Consumer Behaviour ◽  
Service Providers ◽  
Value Added ◽  
Mobile Service ◽  
Banking Services ◽  
Recreational Services ◽  
Market Opportunities ◽  
Travel Services

The growing popularity of the mobile phone and the diverse functionality of mobile services have forced mobile service providers to enter into a highly competitive business arena. In digital life today, mobile phone services are not restricted merely to communicating with people but more and more value-added services have emerged to amalgamate disparate industries/businesses and open up greater market opportunities. These disparate industries/businesses may include recreational and travel services, mobile learning services, mobile banking services, and many others. Nevertheless the service providers must understand the consumer behaviour in value-added services in order to enhance their product design. The key objectives of this research is to investigate and analyze the relationships between the consumer behaviour, consumer personality and lifestyle in adopting mobile recreational services; and provide recommendations to the service providers for increasing competitiveness—in the context of Taiwan.

Governance in IT Outsourcing Partnerships

2005 ◽  
pp. 1299-1304
Author(s):  
Erik Beulen
Keyword(s):  
Service Provider ◽  
Service Providers ◽  
Average Duration ◽  
It Outsourcing ◽  
It Services ◽  
Services Outsourcing ◽  
Value Of It ◽  
The Relationship ◽  
Service Recipient

The literature first devoted attention to IT outsourcing partnerships in 1990 (Gantz, 1990; Rochester & Douglas, 1990). An IT outsourcing partnership consists of a service recipient and one or more external service providers and the relationship between them. The service recipient hands over the responsibility for the execution of the IT services to the service provider but remains the responsibility for managing the IT outsourcing partnership. The relationship between the service recipient and the service provider is defined in contracts describing the mutual obligations. The contract value of IT outsourcing partnerships is substantial, meaning over 10 million US$ or Euros. These contracts are also long-term contracts. The average duration of contracts is over 36 months (Cox, 2002). This description is based on the work of Lacity and Hirschheim (1993), Willcocks, Fitzgerald and Feeny (1995), and Currie and Willcocks (1998). The IT services outsourcing market is still growing every year, approximately 10% (Cox, 2002). Therefore, it is essential that sufficient attention be devoted to the governance of IT outsourcing partnerships.

Solvent system for effective near-term production of hydroxymethylfurfural (HMF) with potential for long-term process improvement

2019 ◽  
Vol 12 (7) ◽  
pp. 2212-2222 ◽  
Author(s):  
Ali Hussain Motagamwala ◽  
Kefeng Huang ◽  
Christos T. Maravelias ◽  
James A. Dumesic
Keyword(s):  
Process Improvement ◽  
Value Added ◽  
Solvent System ◽  
A Value ◽  
Near Term

A process that upgrades biomass-derived sugars to 5-hydroxymethylfurfural (HMF), a value-added platform molecule, is presented. The proposed process is ideally suited for integration with the current HFCS process and has the potential for long-term process improvement.

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