scholarly journals Socio-political risks of digitalization and their impact on public administration

2021 ◽  
Vol 27 (4) ◽  
pp. 76-91
Author(s):  
Sergey Zubarev ◽  
Artur Ivanov

The article is devoted to the study of the influence of digital technologies of public administration on its efficiency. The development of new information and communication technologies, the redistribution of managerial powers in the network space, the transition to a qualitatively different level of interaction between the subjects of public administration lead to large systemic changes in both the environment of the functioning of the state apparatus itself and the process of making and implementing various state management decisions. The issues of readiness of executive authorities to use modern digital technologies are considered, an analysis of the advantages and risks of digitalization of public administration is given. The article empirically proves that the state's efforts to create a digital environment of interaction with citizens highly respond to society's request to reduce the level of bureaucracy and red tape, make the process of performing public functions and providing public services to citizens operational and accessible. Digital technologies of public administration (in the form of various digital services and Internet platforms) not only facilitate the adoption and implementation of public services. management decisions, but also positively perceived and actively used by citizens. The empirical basis of the article is the data of a sociological survey of experts - civil servants conducted within the framework of the scientific project of the Russian Foundation for Basic Research No.20-011-00749 "Mechanism for ensuring the effectiveness of state management decisions in the context of digitalization".

Author(s):  
Tetiana Sych ◽  
◽  

The article considers the factors influencing the efficiency of management decisions made by local government bodies in the modern conditions of public administration reform and the development of local self-government in Ukraine. The author outlines the features of this problem, the main features of state-management decisions, the essence of the concepts "effect", "efficiency of management decisions", the main approaches to the study of the problem of decision-making are highlighted. The main attention is paid to the direction of research, which takes into account the human factor. The main ideas of the representative of this direction - the Nobel laureate D. Kahneman, presented in the book "Noise", are considered. This work raises the issue of system errors among those who make decisions. The views of the domestic scientist O. Maltsev on the designated problem and the provisions of D. Kahneman's book are presented. The results of the analysis by scientists of the influence of the human factor and psychological characteristics of management decision-making on the efficiency of decisions are reflected. The conclusions of scientists regarding the need to take into account the qualities of a decision- making person and his professional training are summarized. The main characteristics of the personality that influence decision-making are given from the domestic scientific literature on public administration problems. In accordance with these ideas, the requirements for the positions of civil servants, local self-government bodies, as well as the modern practice of training specialists and managers in this field are considered. It is concluded that the primary importance for making effective decisions by local government bodies is the use by specialists and managers of modern technologies for developing and making management decisions, the development of their personal qualities for making management decisions in the process of training and obtaining specialized management education in universities.


Author(s):  
Sylvia Archmann ◽  
Astrid Guiffart

This analyzes how Information and Communication Technologies (ICT) can be used by governments to involve all citizens in society life through increased access to education, employment, public services, as well as participating in decision-making. Given the risks of deeper social exclusion associated with the lack of digital competences or capabilities, targeted measures to encourage ICT engagement may strategically be implemented to provide equal opportunities. Furthermore, digital technologies open up new communication channels that governments can use to deliver valuable citizen-oriented public services and foster social and political involvement. In order to reach inclusiveness and participation objectives, technology is obviously not enough. Some commitment to openness and transparency, as well as an effective assessment of policy outcomes range among the pillars of a successful approach to digital governance.


Author(s):  
Sergey M. Zubarev ◽  
◽  
Alexander V. Travin ◽  
Aleksey I. Frolov ◽  
◽  
...  

The article provides a legal analysis of the conditions of civil liability for damage caused by the adoption and implementation of state management decisions taken during the operation of digital state information systems. An approach to assessing the guilt of the state in taking a harmful management decision in the context of digitalization, consisting in the analysis of the actions of the entire state appa-ratus as a whole, rather than a single individual body that failed, for example, to resist com-puter attacks, is proposed. The features of tort liability of the state for breach of confidentiality of digitally represented data and for harm caused by inaccurate (irrelevant) information of information systems have been considered. The principle of public reliability has been suggested as a general rule for state information systems. The opinion has been expressed that it is necessary to define unambiguously which information systems are characterized as publicly trustworthy. The paper touches on the problem of tort liability in case of breach of electronic identifi-cation and authentication rules. The author has argued that both the certification centres which violated the procedures of qualified electronic signature keys issue and public law entities when authorities and officials caused damage can be considered as a tortfeasor if there are reasons to do so. An analysis was made of judicial practice of appealing against actions and decisions of public authorities taken on the basis of applications signed with fictitious qualified electronic signatures. A special attention was paid to the tort liability associated with the activity of agents involved in the processes of adoption and implementation of state management decisions using information systems (MFC, certification centres etc.). Business entities contributing to the processes of information systems maintenance and engaged by the state bodies are suggested to be called "information systems agents". The peculiarities of civil responsibility of the state for damage caused by a management decision promoted by an information system agent were considered. It was suggested to con-sider the state as a proper subject of tort liability, the guilt of which in this case was specific and consisted in failure to take measures for control over the corresponding agent. The legal analysis of the grounds of vicarious liability of public-law entities for damage caused by information system agents was carried out. The opinion about independent liability of information system agent is argued if the harm is not in causal connection with actions (inactions) of public legal entity or if there is no guilt of public legal entity. On the basis of the practice of the European Court of Human Rights it is proposed de lege ferenda to fix the responsibility of the state for the torts committed by the persons entrusted by the state to perform public functions.


Upravlenie ◽  
2020 ◽  
Vol 8 (4) ◽  
pp. 51-59
Author(s):  
V. Yu. Ledeneva ◽  
A. Kh. Rakhmonov

The article considers the processes of digitalization of migration as a state policy aimed at improving the regulation of migration flows. The purpose of the study is to show the possibilities of digitalization of migration in Russia and at the international level, the positive aspects of this process and the main risks and threats arising during the implementation of digital technologies for making managerial decisions. The relevance of the study is associated with the necessity of introduction of digital technologies in the state management of migration processes. The paper reveals the concepts of digital transformation and the digital state. The authors note the difficulties that arise when trying to define digital technologies due to the unique and changeable social environment in which they are created. The study used systematic and comparative methods, content analysis of print and electronic media, analysis of scientific sources, which made it possible to study digital technologies as an object of state management of migration processes. According to the results of the analysis the paper concludes that digital transformation technology can influence the management of international migration in three different dimensions: 1) increase the gap between developed and developing countries; 2) contribute to the modernization of traditional methods used in the practices of international organizations; 3) influence the adoption of new, more informed management decisions in the field of migration to ensure border security. The authors reveal the main problems that developers of digital technologies and representatives of government bodies may face when mass implementing these technologies in migration practice. The conclusions of the article can be useful for interested government authorities involved in the regulation of migration processes.


2015 ◽  
Vol 10 (6) ◽  
pp. 294-298
Author(s):  
Данилова ◽  
Nataliya Danilova

Today there is a growing understanding that the use of ICT in public administration is not just automation of individual functions and business processes. That is about substantial reorganization of the work of relevant organizations on the basis of information and communication technologies, leading to new quality of public services, development of new forms of democracy. The article discusses the problems and prospects of the implementation of information and communication technologies in the interaction of government and society.


2020 ◽  
Vol 15 (6) ◽  
pp. 23-32
Author(s):  
S. M. Zubarev

The paper is devoted to the examination of the concepts of “digitalization,” “digital transformation” and interrelationship between the concepts at issue with the concepts of “informatization” and “robotization.” The author provides his own interpretation of the concept “digitalization of public administration” and defines it as the process of introduction of digital technologies to the work of state bodies, which allows them to carry out qualitative transformation in the implementation of public functions and provision of public services, and to ensure effective interaction between citizens and the State. At the same time, digital transformation implies specific socially significant results appearing due to the application of digital technologies in public administration. The author substantiates such an approach when digitalization is seen as a public administration solution and defines legal risks, namely: a large number of simultaneously acting documents that have different states and regulate digitalization of public administration; lack of uniformity of tasks, objectives and measures aimed at achieving them in the fundamental documents. Such fundamental documents include: ”Digital State (IT State)” Subprogram and the federal project “Digital Public Administration.” The paper also describes serious deficiencies in the structure and contents of the passport of the federal project under consideration.


Author(s):  
Vincent Homburg

Increasingly, governments are using information and communication technologies (ICTs) to communicate internally, with citizens, and with corporations. The electronic interactions between governments, citizens, and/or corporations are usually referred to as e-government. E-government as such attempts to increase the efficiency of government operations and of service delivery (i.e., “reduce red tape”), but also to increase citizens’ trust in public administration. Some authors even foresee democratic renewal, in conjunction with a drastically reengineered government apparatus. This chapter explores the normative, managerial, and technological antecedents of e-governments and explores the manifestation of e-government. It does so by focusing on goals, visions, and beliefs (“rhetorics”) at national and supranational policy levels (i.e. the American and European e-government policies) and by analyzing the technological and managerial problems encountered at the shop floor of municipal e-government initiatives (“reality”).


Author(s):  
Muhammad M. Kamal ◽  
Ray Hackney ◽  
Kashif Sarwar

Researchers in the discipline of electronic government (e-Government) have historically presented several factors impeding the adoption and implementation of these systems. This paper is uniquely aimed at investigating the factors inhibiting e-Government adoption in a developing country – Pakistan. The literature indicates that the move towards integrated service provision and transactional e-Government is considered as an immense challenge for developing countries as compared to developed regions. Moreover, the progress towards realising the full potential of e-Government using digital technologies to improve public services and government-citizen engagements has been slower and less effective in the developing countries. Pakistan, over many years, has experienced similar lethargic e-Government growth due to economic and political instability, poor governance and deteriorating government institutions. Thus, the ever increasingly weakening state of government structures in Pakistan calls for the need to deliver end-to-end ‘joined-up' public services to key stakeholders (i.e. citizens, businesses, government employees and other government agencies). The contribution of this research is twofold – firstly, identifying factors inhibiting e-Government adoption in Pakistan – here the focus is to identify the significant problems of meeting demands which are attributed to several issues within organisational, strategic, technological, political, operational, stakeholders and social structures. Secondly, the authors propose an achievable approach to enacting e-Government enabled delivery of services. The conceptual findings, as noted, are validated through qualitative based research in the context of Pakistan government organisations.


2019 ◽  
Vol 21 (3) ◽  
pp. 525-537
Author(s):  
Svetlana L Sergeeva ◽  
Anton S Denisov

The publication analyses the current directions of development of e-government and its meaning for the formation of open and accountable public institutions involved in administration processes. The goal of the study is to reveal the potential of e-government in creating responsible and efficient government. The authors applied analytical methods such as system and network approaches, sociological, statistical, empirical methods (ranking and scaling). The research is based on the fundamental conceptual documents and strategic decisions adopted in Russia, the structures of the European Union and the basic research carried out by UN institutions. The article provides the summary of the monitoring results of the development of e-government and original analysis of its role in improving the processes of public administration. Based on the analysis of empirical materials, the article shows that e-government contributes to the implementation and transformation of the concept of “good governance” into the concept of “collaborative public governance”. In this regard, the creation of an increasingly open government that seeks to increase its transparency to make documents and data more accessible, facilitating public control and supervision, becomes a central issue. An open government data platform created through e-government is a tool to increase transparency and participation that can also lead to more efficient use of resources and improved provision of public services. The authors conclude that a data-based approach could be proposed as an updated concept of public administration based on the principles such as efficiency, inclusiveness, responsibility, reliability and openness, leading to the establishment of responsible and effective public administration. The authors suppose that contemporary states need to re-evaluate their governance models so that they comply with these principles and meet the needs of people for more responsive and inclusive public services. To achieve a positive effect, electronic technologies should be applied to specific social conditions and ensure their proper regulation.


Author(s):  
P. Volianskyi ◽  
O. Evsyukov ◽  
A. Terentieva

A condition for the sustainable functioning of the civil protection system is a clear understanding of the nature of crisis situations and emergencies in terms of public administration functions and tasks. An analysis of the functioning of the state system of technological and natural safety in Ukraine shows that modern principles of protection of the population and territories are implemented at an extremely slow pace. One of the main reasons for the low level of safety of the population, territories, social, technogenic and natural objects in Ukraine is the weakness of the state policy aimed at strengthening preventive activities in the field of technogenic and natural safety. Investigate the scientific component of managerial decision-making with a rapid change in the limits and boundary conditions of an emergency and the possibility of applying a crisis management methodology. The processes of making a management decision in the emergency are vital, for example, in the event of fires, catastrophes, natural disasters, where it is not just about the optimal use of material and financial resources, but first of all about people’s lives. Reducing the time for the development, adoption and implementation of managerial decisions, the growth of uncertainty and risk, the need to attract additional resources from the reserves, and the existence of different modes of functioning of the public administration system in the emergency conditions indicate that public administration in this area has certain features. Their consideration in the activities of state administration bodies under the emergency will reduce the likelihood of inadequate management decisions, will save resources and time to eliminate the consequences of the emergency, reduce losses. Crisis management methodology allows you to determine the two basic things about managing in an emergency, namely the vulnerability and sustainability of the operation of the object (industry, administrative territory). That is, vulnerability is the lack of ability to perform important functions before and after an emergency (such as evacuation, search and rescue, crisis communications, public information, etc.). Accordingly, sustainability is the ability to function under the influence of an emergency factor, to promote public awareness of an emergency, and to build capacity through hazard and vulnerability analysis, resource accumulation, planning, training and training of emergency response services and volunteers. Crisis and emergency activities involve close cooperation with various institutions and structures outside the usual context of communication. There are severe time constraints that prevent the identification of who is responsible for solving the problem. The key to this is the degree of readiness for action in such circumstances, a predefined range of responsibilities and a division of responsibilities, which implies the ability to take on a much larger range of challenges and potential threats compared to their existing experience. The degree of readiness for action in such circumstances and their effectiveness and efficiency may depend on the reputation of the institution and its management. In this respect, the crisis not only poses new threats to managers, but also opens up new opportunities for them (effective actions in crisis situations and emergencies can help the career growth and authority of the manager). Extremely important are the decision-making processes in emergencies, such as in the event of fires, technogenic disasters, natural disasters, when it comes not only to the optimal use of material and financial resources, but first and foremost about the lives of people. Reduced time for the development, adoption and implementation of management decisions, increasing uncertainty and risk, the need to attract additional resources from the reserves, the availability of different modes of functioning of the system of public administration in the conditions of the emergency indicate that public administration in this area has certain features. Their consideration in the activities of public administration bodies in the conditions of the emergency will reduce the likelihood of making inadequate management decisions, will help to save resources and time to eliminate the consequences of the emergency, and to reduce losses.


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