scholarly journals An Evaluation on Effects of Total Quality Applications in Customer Relations Management on Sustainable Global Competition

2014 ◽  
Vol 3 (1) ◽  
pp. 35-62
Author(s):  
Pinar Altinok
Keyword(s):  
Economic Growth ◽  
Quality Management ◽  
Total Quality Management ◽  
Human Factor ◽  
Customer Relations ◽  
Business Management ◽  
Global Market ◽  
Global Competition ◽  
Technical Equipment ◽  
Total Quality

The concept of globalization inherently necessitated knowing management technics that could adapt to fast changes. Assuming all other financial aspects are almost equal for companies, the only factor “that can create difference” within the global competition environment is “the human factor”. It draws attention in the way that among companies who set out with the same technical equipment, the companies who are successful in customer relations are able to render the global competition sustainable through approaches that are based on the human factor. In this area, the constructive influences of total quality management on the human, which is the main source that can manage information and turn it into speed and strength, positively reflect on companies and translate into advantages. Placing human at the center of the business, these approaches add new dimensions to changes and developments that will create differences in the global market in line with the versatile structure of business management and contribute to earnings that support economic growth.

A Total Quality Management Research on the Portman Ritz Carlton Shanghai

2014 ◽  
Vol 687-691 ◽  
pp. 4582-4587
Author(s):  
Si Yu Peng
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Hospitality Industry ◽  
Business Management ◽  
Quality Service ◽  
Total Quality ◽  
Customer Expectations ◽  
Customer Delight ◽  
High Quality Service

In the hospitality industry, customers are seen as the key driving a business’s survival and success. The industry is therefore highly competitive and much more aware of the provision of quality service to meet customer expectations. Since hotel businesses are providing similar superior facilities among competitors in the market, service quality has been considered as the first priority and essential part of the organisational culture, making today’s businesses more concerned with delighting their customers than simply satisfying them [1]. Consequently, Total Quality Management (TQM) is becoming a widely used business management strategy within the hospitality industry. The intent of this essay focuses on the issue of service quality with the selected hotel - The Portman Ritz Carlton, Shanghai. It will first introduce TQM theory and then discuss how the approach helps to generate and maintain high quality service to achieve “customer delight”.

scholarly journals Analisis Penerapan Total Quality Management dan Komitmen Organisasi dalam Meningkatkan Kinerja Perusahaan

2021 ◽  
Vol 1 (1) ◽  
pp. 30-37
Author(s):  
Aulia Rabius Tsani ◽  
Nurleli
Keyword(s):  
Organizational Commitment ◽  
Quality Management ◽  
Total Quality Management ◽  
Management Practices ◽  
Global Market ◽  
Primary Data ◽  
Company Performance ◽  
Total Quality ◽  
Business World

Abstract. At present the company is competing to survise in the business world, because today many companies want to maximize competitiveness through continuous improvement made by several companies that play a very important role in increasing the strength of competitiveness. Dakal global market product quality is also one of the most important elements for companies to be ableto compete. TQM is one form of company management practices that can suppress the quality paradigm witgin a company. Organizational Commitment is a force that binds individuals to take an action towards one or several goals. The purpose of this study was to determine the application of Total Quality Management in improving company performance and analysis of organizational commitment to company performance in LPKL PDAM Tirtawening. This research uses descriptive methods and case studies as well as using a quantitative approach carried out at LPKL PDAM Tirtawening, the sourch of the data used is the primary data sourch with data collection techniques namely questionnaire. Determination of respondents in filing out the research questionnaire was chosen based on the number of Managers or Section Heads of employees in LPKL PDAM Tirtawening as many as 25 respondents. Total Quality Management can improve company performance in LPKL PDAM Tirtawening. Abstrak. Saat ini perusahaan sedang bersaing untuk bertahan dalam dunia bisnis, karena saat ini banyak perusahaan yang ingin memaksimalkan daya saing melalui perbaikan terus – menerus yang dilakukan oleh beberapa perusahaanyang memainkan peran yang sangat penting dalam meningkatkan kekuatan daya saing. Dakal pasar global kualitas produk juga menjadi salah satu elemen terpenting bagi perusahaan untuk dapat bersaing.TQM adalah salah satu bentuk praktek manajemen perusahaan yang bisa menekan paradigma kualitas dalam perusahaan. Komitmen Organisasi merupakan kekuatan yang mengikat individu untuk melakukan suatu aksi untuk menuju satu atau beberapa tujuan. Tujuan penelitian ini untuk mengetahui penerapan Total Quality Management dalam meningkatkan kinerja perusahaan dan analisis komitmen organisasi terhadap kinerj perusahaan pada LPKL PDAM Tirtawening. Penelitian ini menggunakan metode deskriptif dan studi kasus serta menggunakan pendekatan kuantitatif yang dilksanakan di LPKL PDAM Tirtawening, sumber data yang digunakan yaitu sumber data primer dengan teknik pengumpulan data yaitu kusioner. Penentuan responden dalam mengisi kuesioner penelitian ini dipilih berdasarakan jumlah Manajer atau Kepala Bagian dar karyawan yang ada di LPKL PDAM Tirtawening sebanyak 25 orang responden. Total Quality Management dapat meningkat kinerja perusahaan dan komitmen organisasi dapat meningkatkan kinerja perusahaan di LPKL PDAM Tirtawening

Quality Management Information in Auto Manufacturing Process

2012 ◽  
Vol 529 ◽  
pp. 436-440 ◽  
Author(s):  
Maw Maw Htay ◽  
Li Bo Sun ◽  
Mi Aye Su Khaing
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Global Competition ◽  
Total Quality ◽  
Management Information ◽  
Automotive Manufacturing ◽  
Information Classification ◽  
Manufacture Process ◽  
Main Challenge ◽  
Internal Operations

Automotive manufacturing has become less contained within an organization and more dispersed through outsourcing, the main challenge is that of ensuring quality adherence across the extended supply chain. This has the need for the large automakers to engage in greater collaboration in the design phase and provide visibility into internal operations. This paper discusses about the auto manufacture process flow and quality information classification in the four main manufacture processes. Due to global competition, companies have indeed emphasized that quality should have to be put in place, integrated into all aspects of products and services within their management system. Hence total quality management has become increasingly popular as one of the managerial devices in ensuring continuous improvement as to improve customer satisfaction and retention as well as to ensure its product or service quality. Importantly, employees are regarded as the most important entity in ensuring that total quality management can be carried out successfully in an organization.

scholarly journals Implementasi Total Quality Management (TQM) di SMP Negeri 1 Dlanggu Kabupaten Mojokerto

2019 ◽  
Vol 8 (1) ◽  
pp. 51
Author(s):  
Syu'aib Nawawi
Keyword(s):  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
School Quality ◽  
Islamic Education ◽  
Global Competition ◽  
Total Quality ◽  
Good Relationship ◽  
Excellent Service

TQM should be applied to every Islamic education unit in order to encourage the quality of excellent service to stakeholders. Because, in today's sharp world of global competition, many people talk about "quality" especially related to jobs that produce products or services.  A result is made because there are those who need it, and those needs develop along with the quality demands of the users. Recognizing this task, SMPN 1 Dlanggu, which has achieved many achievements in various fields both academically and non-academically, continues to improve services for students by completing various learning facilities, qualified human resources (teachers and employees), and coordinating/collaborating with related institutions. In its implementation, TQM has an influence. Among them, student achievement is increasing. Not only in academics, but also non-academics, the enthusiasm of the community to send their children to SMPN 1 Dlanggu is increasing. There is a good relationship / cooperation between all residents of Dlanggu Middle School 1, both internally and externally to jointly improve school quality

scholarly journals Pengaruh Implementasi Total Quality Management (TQM) Terhadap Kepuasan Nasabah Pada Perbankan Konvensional Bank Tabungan Negara (BTN) KCP Uin Sunan Ampel Surabaya

2018 ◽  
Vol 1 (2) ◽  
Author(s):  
Yosinta Damayanti
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Quantitative Methods ◽  
Banking Sector ◽  
Global Competition ◽  
Simple Linear Regression ◽  
Total Quality ◽  
Savings Bank ◽  
The World

The current era of globalization requires companies to participate in global competition. It takes an insight orscience and technology to be able to make developments for the company and its resources in order to compete.Talking about globalization cannot be separated from the banking sector. The financial sector itself plays a veryimportant role in triggering the economic growth of a region. The contribution of the banking sector cannot beseparated from the support for the world of education, especially the cooperation between universities and thebanking sector to improve service to students. One way to achieve customer satisfaction is by providing value inthe form of the application of the Total Quality Management (TQM) method. The purpose of this study was toexplain the effect of Total Quality Management (TQM) on customer satisfaction in conventional banking at theState Savings Bank, KCP UIN Sunan Ampel, Surabaya. This research uses quantitative methods withdescriptive analysis and simple linear regression as a test of influence. The results of this study state that TotalQuality Management (TQM) can significantly and positively affect Customer Satisfaction.

Review of Relationship between TQM and Business Performance

2013 ◽  
Vol 315 ◽  
pp. 166-170 ◽  
Author(s):  
M.F. Ahmad ◽  
N. Zakuan ◽  
A. Jusoh ◽  
Josu Takala
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Business Performance ◽  
Critical Factor ◽  
Production Performance ◽  
Global Competition ◽  
Extensive Review ◽  
Total Quality ◽  
Review Of The Literature ◽  
Global Marketplace

In todays highly competitive market, the demand for quality is the single most critical factor for companies to survive in the ever-expanding global marketplace. The concept of total quality management (TQM) has been developed as a result of intense global competition. The purpose of this paper is to propose relationship between TQM practices and business performance based on extensive review of the literature. The main contribution of this paper is to identify comprehensive construct of TQM and business performance for improving previous models. Authors also introduce Business ethics as a new construct for TQM practices, which it has not been seen in previous literature as one of the key of sustainability factor. This proposed research will help the academicians and industry players to have better understanding on the importance of TQM implementation and business performance to the company in terms of financial performance, customer satisfaction, quality and production performance.

Royal Transportation Management System – journey to success

2014 ◽  
Vol 4 (1) ◽  
pp. 1-10
Author(s):  
Fatima Mohsen Al Faqeeh ◽  
Syed Zamberi Ahmad
Keyword(s):  
Quality Management ◽  
Small Business ◽  
Total Quality Management ◽  
Business Management ◽  
Total Quality ◽  
Transportation Management ◽  
Content Type ◽  
Small Business Management ◽  
Management Concepts

Subject Area Total quality management, logistic, entrepreneurship, management and small business management. Study level/applicability The case is relevant for undergraduates specializing in business. The case incorporates courses such as entrepreneurship and small business management. Case overview This case study outlines the factors behind the success of the Royal Transportation Management Systems Company. This company was established in 2007 and has become one of the most successful valet parking companies in Abu Dhabi. The case study will also highlight the company's core concept which is quality as baseline towards success of the business and how this has influenced the success of the company. Expected learning outcomes The case can be used to understand management concepts in entrepreneurship, small business management, and total quality management concepts in the provision of high-quality services, and help students to understand marketing strategies for developing a successful small business. Supplementary materials Teaching notes are available for educators only. Please contact your library to gain login details or email [email protected] to request teaching notes.

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