Review of Relationship between TQM and Business Performance

2013 ◽  
Vol 315 ◽  
pp. 166-170 ◽  
Author(s):  
M.F. Ahmad ◽  
N. Zakuan ◽  
A. Jusoh ◽  
Josu Takala
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Business Performance ◽  
Critical Factor ◽  
Production Performance ◽  
Global Competition ◽  
Extensive Review ◽  
Total Quality ◽  
Review Of The Literature ◽  
Global Marketplace

In todays highly competitive market, the demand for quality is the single most critical factor for companies to survive in the ever-expanding global marketplace. The concept of total quality management (TQM) has been developed as a result of intense global competition. The purpose of this paper is to propose relationship between TQM practices and business performance based on extensive review of the literature. The main contribution of this paper is to identify comprehensive construct of TQM and business performance for improving previous models. Authors also introduce Business ethics as a new construct for TQM practices, which it has not been seen in previous literature as one of the key of sustainability factor. This proposed research will help the academicians and industry players to have better understanding on the importance of TQM implementation and business performance to the company in terms of financial performance, customer satisfaction, quality and production performance.

scholarly journals The Role of TQM Practice in Improving Business Performance’s Pharmaceutical Industry in Indonesia

2022 ◽  
Vol 21 (3) ◽  
pp. 303
Author(s):  
Yuli Fitriyani ◽  
Aziz Y ◽  
Rivani R ◽  
Kaltum U ◽  
Sihotang J
Keyword(s):  
Quality Management ◽  
Pharmaceutical Industry ◽  
Total Quality Management ◽  
Structural Equation ◽  
Business Performance ◽  
Quality Management System ◽  
Equation Modeling ◽  
Total Quality ◽  
Leadership Management

The primary purpose of this study is to investigate the role of Total Quality Management (TQM) on business performance in various dimensions. This study proposes a conceptual model that intends to study several research hypotheses. The data were obtained through an online questionnaire, sent to pharmaceutical companies manufactured generic products in Indonesia. The study was conducted based on responses received from 168 valid questionnaires, and it was used partial least squares structural equation modeling (PLS-SEM) to test the hypotheses. Furthermore, we use both of reflective and formative construct with second order/higher order construct in our model of study which is rarely found in the previous study. This research analyzed the dimensions studied in different aspects. TQM variable consists of seven practice, namely management commitment, supplier quality, employee involvement, leadership management, customer orientation, continuous improvement and quality management system, and with respect to business performance, this variable was analyzed through four different perspectives, namely, financial, customer, internal business process and learning & growth. The findings indicate that companies adopt total quality management get improvement in their business performance. Leadership management has greater effect on the successful of TQM practice compared to other TQM dimensions. This study also provides a particular contribution for the companies and expect to be used as feedback related to the execution of their TQM implementation to improve their business performance. Keywords— Balanced Scorecard; Business Performance; Pharmaceutical Industry; Total Quality Management

Internal Communication Failure in Times of Change

2015 ◽  
pp. 289-300 ◽  
Author(s):  
Jean-Loup Richet
Keyword(s):  
Organizational Change ◽  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
Communication Strategies ◽  
Internal Communication ◽  
Total Quality ◽  
Review Of The Literature ◽  
Communication Failure ◽  
Reference Base

The purpose of this chapter is to explore internal communication failure that occurs during changes related to total quality management implementation. The author undertook a review of the literature on internal communication during such organizational change, with particular focus on failure factors. The chapter's contribution is to highlight the complexity of internal communication and provide best practices for practitioners. This literature review synthesized key research on internal communication strategies and provides an interesting reference base for academics and practitioners with an interest in communication in times of change.

The effect of total quality management-enabling factors on corporate social responsibility and business performance: evidence from Vietnamese coffee firms

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Manh-Hoang Do ◽  
Yung-Fu Huang ◽  
Thi-Nga Do
Keyword(s):  
Corporate Social Responsibility ◽  
Quality Management ◽  
Social Responsibility ◽  
Total Quality Management ◽  
Business Performance ◽  
Superior Performance ◽  
Total Quality ◽  
Enabling Factors ◽  
Content Type ◽  
Corporate Social

PurposeThis article aims to evaluate total quality management (TQM)-enabling factors' impact on corporate social responsibility (CSR) activities and business performance through evidence from Vietnamese coffee firms.Design/methodology/approachBased on collecting data via in-depth face-to-face interviews with employees, who are working in the Vietnamese coffee companies. The partial least squares structural equation modeling (PLS-SEM) approach has been employed to investigate the relationship among the TQM-enabling factors, corporate social performance (CSP) and business performance.FindingsA total of 13 TQM-enabling factors have been identified and divided into two categories, namely human and functional. The statistical results revealed a positive signal to remarkably enhance CSP and business performance by adopting those TQM-enabling factors into Vietnamese coffee firms.Research limitations/implicationsThe framework model of this research should be evaluated in different contexts worldwide or in another sector that can further identify the TQM-enabling factor and the correlation among these constructs.Practical implicationsThis article provides top managers of Vietnamese coffee firms with knowledge of TQM-enabling factors that may enable them to meet superior performance, including CSP, finance and reputation.Originality/valueThis is a unique study to employ the approach into the Vietnamese coffee industry context up-to-date, which is one of the essential sectors affecting Vietnam's sustainable development.

Total quality management: a critical literature review using Pareto analysis

2018 ◽  
Vol 67 (1) ◽  
pp. 128-154 ◽  
Author(s):  
Shweta Bajaj ◽  
Ruchi Garg ◽  
Monika Sethi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Business Performance ◽  
Future Research ◽  
Clear Understanding ◽  
Total Quality ◽  
Content Type ◽  
Pareto Analysis ◽  
Generalized Framework ◽  
Critical Literature

Purpose Due to its impact on business performance total quality management (TQM) has gained a lot of importance by businessmen, managers, practitioners, and research scholars over the last 20 years. Therefore, the purpose of this paper is to critically assess the literature on TQM and find out the areas where future research is required. Design/methodology/approach To achieve this purpose the articles published in the last 20 years were studied in a systematic way and a snapshot of the same was prepared in the tabular format with points such as year and journal of publication, application and country, statistical method used, and findings of the study such as practices and impact of TQM. After identifying the practices and impact of TQM a quality tool “Pareto Analysis” was applied on them for development of the model. Findings The findings provide the practices of TQM and its impact on the performance of a business. The gaps from the literature have been identified and areas for future research have been suggested. On the basis of the findings a generalized framework of TQM has been suggested which can be applicable irrespective of the sector. Practical implications The research will help academicians and future researchers to have a clear understanding of TQM in different rosters. Originality/value Ample literature is available on TQM but in the best knowledge of authors no study has taken place to integrate the reviews and findings of 102 research papers of the last two decades.

scholarly journals Total Quality Management: An Islamic Perspective

2021 ◽  
Vol 2 (2) ◽  
pp. p1
Author(s):  
Md Golam Mohiuddin ◽  
Maolana Sharif Md. Abu Hanif
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Business Performance ◽  
Total Quality ◽  
Islamic Perspective ◽  
Business Applications ◽  
Management Literature ◽  
Management Paradigms ◽  
The Right ◽  
The Impact

Quality management has occupied a vast space of the management literature in general and the quality management literature in particular. Academics as well as practitioners devoted much attention to the Total Quality Management (TQM) philosophy and its impact on business performance. It is found that the roots of TQM and its successor can be traced to more than 1400 years ago in the holy book Al-Qur’?n and the teachings of Prophet Mohammad, Peace and Blessings of All?hbe upon him. Many verses in the holy Qur’an stressed the impact of good deeds and doing the right things. Not only we will explain these principles, but we will give some business applications of these principles from an Islamic perspective. This paper is therefore structured as follows. First, we will offer some of the existing concept of the quality management paradigms, literature review and suggest definition to reflect our contribution from an Islamic perspective. Second we will discuss the dimensions of the philosophical under pinning of quality management from Islamic Perspective and then principles quality management from Islamic perspective and finally quality leadership for quality management.

Lean production practices and bundles: a comparative analysis

2018 ◽  
Vol 9 (3) ◽  
pp. 374-398 ◽  
Author(s):  
Saumyaranjan Sahoo ◽  
Sudhir Yadav
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Business Performance ◽  
Management Practices ◽  
Lean Production ◽  
Business Strategies ◽  
Total Quality ◽  
Total Productive Maintenance ◽  
Content Type ◽  
Lean Practices

PurposeTotal productive maintenance and total quality management are two lean manufacturing initiatives that are used by manufacturing plant managers to improve operations capabilities. The purpose of this paper is to investigate the effects of standalone lean practices and lean bundles on manufacturing business performance.Design/methodology/approachA quantitative approach was used. The survey data were drawn from 160 manufacturing organizations in India. The respondent companies were grouped on the basis of the duration of lean production in operation and then classified based on the profile of their operations strategy. The approach, based on comparative assessment between standalone lean practices and lean bundles, has been directed toward justification of lean bundles for its support to competitive manufacturing in the context of the Indian manufacturing sector.FindingsThe paper establishes the long-term effects of lean bundles in significantly improving manufacturing business performance as compared to standalone lean practices. Further findings of the study revealed the significance of the duration of lean production in operation in achieving higher levels of manufacturing business performance.Research limitations/implicationsThe study is cross-sectional in nature. It would be interesting to test the analytical framework adopted for this study for more industries and in different countries. The use of subjective measures in survey questionnaire is also another limitation of the study.Practical implicationsThis study offers clear implications for practitioners, proving that they should give higher emphasis on the implementation of lean bundles using total productive maintenance and total quality management practices together, to prioritize their product, production and business strategies, to achieve sustainable competitive advantage.Originality/valueThis paper empirically examines and evaluates the effect of lean practices and bundles in the context of medium- and large-sized manufacturing industries in India. Besides, there are very few studies that comparatively assess the differences in performance contribution of various lean operational strategies considering duration of implementation of lean. Also, the theoretical contribution of the study establishes the essence of integrating total productive management and total quality management for attaining world class manufacturing is of high value.

Total Value Management: A New Trend Beyond Total Quality Management (TQM)

1996 ◽  
Author(s):  
Biren Prasad
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Value Engineering ◽  
Design Development ◽  
Total Quality ◽  
Global Marketplace ◽  
Competitive Edge ◽  
Time Compression ◽  
World Class ◽  
The Many

Abstract One of the pitfall of total quality management (TQM) is that it is based on a single measurement, which has mostly been “quality” or “quality-driven.” Today manufacturing sectors are much more fiercely competitive and global than ever before. Consumers are more demanding, competition is more global, fierce and ruthless, and technology is advancing (and changing) rapidly. The quality-based philosophy inherent in TQM does not account for the shrinking time factor inherent in today’s complex product design, development and delivery (PD3) process. The competitors are always finding better and faster ways of doing things. Catching up in quality is not enough to be a world-class leader in manufacturing. It only makes a company at par with its competitors in terms of inheriting some of their product’s quality characteristics. But relatively speaking it gets you there only after a few years later. What is required is a total control of one’s own process — that is to identify and satisfy the needs and expectations of consumers better than the competitions and to do so profitably faster than any other competitor. Competition has driven organization to consider concepts such as time compression (fast-to-market), concurrent engineering, design for X-ability, and tools and technology (such as Taguchi, Value Engineering, QFD, etc.) while designing and developing an artifact. Quality — as in TQM — addresses aspects of “quality” with reference to the functions a product has to perform. But, this is one of the many value characteristics that need to be considered by a world-class manufacturer. With conventional TQM process, it is difficult to address all aspects of Total Values Management (TVM) such as X-ability, cost, tools and technology, responsiveness and organization issues. It is not enough to include “Quality” into a product or process and expect the outcome to be a world-class. TVM efforts are vital in maintaining a competitive edge in today’s global marketplace. The question is how to address all value aspects of this TVM? This is what discussed in this paper. A new concurrent PD3 process for TVM methodology is proposed, which accounts for concurrency — paralleling of value characteristics — along with a methodology for their systematic deployments.

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