scholarly journals Factors Influencing Citizen Satisfaction in Getting Public Service (Case Study: The Service User of the Investment and One Stop Service Agency of Tanah Bumbu Regency in 2018)

2019 ◽  
Author(s):  
Muhammad Iqbal ◽  
Indriani Mahbubah
Keyword(s):  
Public Service ◽  
Significant Influence ◽  
Quantitative Data ◽  
Service Agency ◽  
Service Facility ◽  
Citizen Satisfaction ◽  
Factors Influencing ◽  
Ability Factor ◽  
One Stop

The present study explained factors influencing citizen satisfaction service in the Investment and One-Stop Service Agency of Tanah Bumbu Regency. In particular, this research analyses the level of citizen satisfaction and the extent to which Awareness, Rules, Organizational, Income, Skill-Ability, and Service Facility Factor influence Citizen Satisfaction. This study uses a mixed methodology with a sequential explanatory strategy. Using the incidental sampling with Slovin's Formula to calculate the number of samples is 93 respondents. The quantitative data were analyzed by the SmartPLS 3.0 program. The findings showed that the level of citizen satisfaction is included in the category "Satisfied". Furthermore, the variable of Citizen Satisfaction is influenced by variables of Awareness, Rules, Organizational, Income, Skill-Ability dan Service Facility Factor for 70,5%. Whereas Awareness, Rules, Organizational, and Skill-Ability Factor has a significant influence on Citizen Satisfaction. Besides, Income and Service Facility Factor do not have a significant influence on Citizen Satisfaction.

scholarly journals Factors Influencing Citizen Satisfaction in Getting Public Service (Case Study: The Service User of The Investment and One Stop Service Agency of Tanah Bumbu Regency In 2018)

2020 ◽  
Vol 3 (1) ◽  
pp. 001
Author(s):  
Muhammad Iqbal ◽  
Indriani Mahbubah ◽  
Ali Akbar ◽  
Yunita Elianda
Keyword(s):  
Public Service ◽  
Significant Influence ◽  
Quantitative Data ◽  
Service Agency ◽  
Service Facility ◽  
Citizen Satisfaction ◽  
Factors Influencing ◽  
Ability Factor ◽  
One Stop

The present study explained factors influencing citizen satisfaction service in the Investment and One-Stop Service Agency of Tanah Bumbu Regency. In particular, this research analyses the level of citizen satisfaction and the extent to which Awareness, Rules, Organizational, Income, Skill-Ability, and Service Facility Factor influence Citizen Satisfaction. This study uses a mixed methodology with a sequential explanatory strategy. Using the incidental sampling with Slovin's Formula to calculate the number of samples is 93 respondents. The quantitative data were analyzed by the SmartPLS 3.0 program. The findings showed that the level of citizen satisfaction is included in the category "Satisfied". Furthermore, the variable of Citizen Satisfaction is influenced by variables of Awareness, Rules, Organizational, Income, Skill-Ability dan Service Facility Factor for 70,5%. Whereas Awareness, Rules, Organizational, and Skill-Ability Factor has a significant influence on Citizen Satisfaction. Besides, Income and Service Facility Factor do not have a significant influence on Citizen Satisfaction.

scholarly journals Public Service Bureaucratic Reform: A Case Study on Coordination in One Stop Services (KPTSP) in Takalar Regency

2020 ◽  
Vol 9 (2) ◽  
pp. 125
Author(s):  
Gita Susanti ◽  
Rifany Rifany
Keyword(s):  
Public Service ◽  
Market Mechanism ◽  
Service Agency ◽  
The Public ◽  
Descriptive Research ◽  
One Stop ◽  
Bureaucratic Reform ◽  
Network Mechanism ◽  
Research Type

Bureaucratic services tend not to improve their performance and carry out reforms. Service users are often faced with so many problems when they are dealing with bureaucracy. The purpose of this study is to describe the reform of the Public Service Bureaucracy in terms of coordination in One Stop Services (KPTSP) in Takalar Regency. In this study, a qualitative approach was used. The type of research used in this research is descriptive research type. The results showed that hierarchical mechanisms in the form of a structured flow of coordination and power need each other to establish cooperation within organizational units. The market mechanism shows that the change in the bureaucracy from services to revenue to provide income for the region through the collection of fees. Licensing and providing incentives can improve the performance of One-Stop Services, Takalar District has a network mechanism that is interrelated and needs each other, this can be seen from the requirements given by the Service Agency One-Stop Integrated Takalar Regency that asks for recommendations from related Regional Work Units (SKPD).

scholarly journals Reformasi Birokrasi Dalam Pelayanan Publik (Studi Pelayanan Terpadu Satu Pintu)

2017 ◽  
Vol 7 (2) ◽  
pp. 99
Author(s):  
Yusriadi Yusriadi ◽  
Misnawati Misnawati
Keyword(s):  
Case Study Research ◽  
Observation Data ◽  
Service Agency ◽  
Instrumental Case Study ◽  
Institutional Aspect ◽  
One Stop ◽  
Bureaucratic Reform ◽  
Organizational Needs ◽  
Depth Interviews

This study aims to identify the implementation of bureaucratic reforms, as well as to offer several solutions for the improvement of licensing administration services. This study used a qualitative approach with the type of instrumental case study research. The location of the research was conducted at Integrated Licensing Service Agency (BP2T) in Kabupaten Bone.Teknik data collection used, namely: in-depth interviews, document studies and observation. Data are analyzed through data reduction stages, data presentation, conclusion and verification. The results showed that the implementation of bureaucratic reform in the administration of licensing services, from the Institutional aspect that the licensing service of Bone Regency has been in the form of One Stop Service; Human Resources aspects that the existing employee qualifications are not in accordance with organizational needs, discipline and responsibilities of employees is still relatively low; aspects of the System and Procedures that generally permits are completed beyond the prescribed timeframe, the existence of discrimination and inconsistency. Through this research, verification of several concepts and theories, namely formalism as one of the characteristics of prismatic society proposed by Fred W Riggs on justified in this study, which in the phenomenon the author calls it by the term "Regulation of the Tongue.

Study on Semantic Structure of Public Service Facilities Based on Internet Advertising of Residential Quarters in China: A Case Study of HEFEI

2013 ◽  
Vol 409-410 ◽  
pp. 966-970
Author(s):  
Bin Bin Hou ◽  
Zao Li ◽  
Jian Shao
Keyword(s):  
Public Service ◽  
Internet Advertising ◽  
Semantic Structure ◽  
Service Facility ◽  
Ring Road ◽  
Semantic Ontology ◽  
Residential Quarters

By using semantic ontology method, researchers classified and studied public service facility elements from 454 estates internet AD slogan and found that new flats with public service facilities description represent 82.57% of all the estates. By words number analysis, researchers found that commercial, education and cultural & sports are of great importance. Further analyzing the location of those estates tells us most of the newly developed estates are concentrate inside the citys 2nd Ring Road and near the 1st Ring Road area. This is because Hefei only embraces a single prosperous downtown while lacks other assistant ones.

scholarly journals BREAK EVENT POINT ANALYSIS OF STANDARD INPUT COST OF PUBLIC SERVICE AGENCY’S COMPUTER ASSISTED TEST ACTIVITIES (CASE STUDY IN POLYTECHNIC OF XXX YEAR 2019)

2020 ◽  
Vol 4 (1) ◽  
pp. 50-57
Author(s):  
Bagas Johantri
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Least Squares Method ◽  
Computer Assisted ◽  
Service Agency ◽  
Fixed Costs ◽  
The Public ◽  
Public Sector Organization ◽  
Point Analysis

This study aims to determine the break event point (BEP) of Computer Assisted Test (CAT) activities in order that the revenue from the CAT is not less than the cost of the implementation. CAT has been proven to increase transparency in employee recruitment. However, for the Public Service Agency (BLU) and the public sector organization that organize the CAT, it is deemed necessary to pay attention to the costs and the revenues from these activities. The question in this research is how to determine the BEP from the standard cost of CAT activities. This is a descriptive qualitative research with a case study. The research uses data collected from the standard input costs for CAT activities. This study separates costs into fixed costs and variable costs. Semivariable costs are separated using the least squares method. The result shows that the total income to reach the BEP is Rp. 55,355,344.37 with at least 222 participants per day. This research shows that cost-volume-profit analysis in cost accounting can be used as an administratorial tool for managing activities in the public sector.

scholarly journals Factors influencing Poverty Alleviation among Women Credit Beneficiaries in Tanzania

2014 ◽  
Vol 3 (2) ◽  
pp. 48-59
Author(s):  
Samuel Nyambega Nyang'au ◽  
Valina Nyamwinuka
Keyword(s):  
Interest Rate ◽  
Regression Model ◽  
Significant Influence ◽  
Poverty Alleviation ◽  
International Community ◽  
Business Skills ◽  
Factors Influencing ◽  
Simple Regression Model ◽  
Simple Regression

Many credit schemes in Tanzania channel their funds to women with the objective of alleviating poverty among them. Despite this, majority of women in the country continue to wallow in poverty. The present research was carried out among the Foundation for International Community Assistance’s women credit beneficiaries in Mwanza. The study set out to address the following objectives: to analyze the influence of the husband’s cooperation, relevant training and interest rate on poverty alleviation among women credit beneficiaries in Tanzania taking Foundation for International Community Assistance in Mwanza as a case study. Using simple regression model, results showed that cooperation from the husband as well as relevant training influences poverty alleviation among women credit beneficiaries in Tanzania by 56 and 36 percent respectively. But interest rate was found to have no significant influence at all. The paper recommends that seminars be conducted so that husbands can be taught the importance of cooperating with their wives. Above all giving training to women credit beneficiaries will go a long way in sharpening their business skills. Future researchers should research on laziness and complacency among women credit beneficiaries and the influence on poverty.  

scholarly journals Penerapan dan Evaluasi PSAP Nomor 13 dalam Penyajian Laporan Keuangan (Studi pada Universitas Pendidikan Ganesha)

2021 ◽  
Vol 31 (2) ◽  
pp. 288
Author(s):  
A.A. Sagung Intan Kesuma Dewi ◽  
Ketut Muliartha
Keyword(s):  
Public Service ◽  
Financial Management ◽  
Financial Statements ◽  
Service Agency ◽  
Case Study Approach ◽  
Financial Reports ◽  
Decentralized System ◽  
Study Approach ◽  
Depth Interviews

This research was conducted with the aim of knowing and evaluating the application of PSAP Number 13 in presenting the financial statements of Universitas Pendidikan Ganesha. This research uses qualitative methods with the approach used is a case study approach. Data obtained through documentation, observation, and in-depth interviews. The results in this study indicate that Universitas Pendidikan Ganesha has referred to PSAP Number 13. There are several obstacles found in the preparation of the financial statements which are, 1) the understanding of human resources in the use of the accrual basis is not yet comprehensive 2)  the  used  of  decentralized  system  in  financial management creates an biased information. Keywords: PSAP Number 13; Financial Reports;  Public Service Agency.

scholarly journals Bureaucratic Reform in Public Service: A Case Study on the One Stop-Integrated Service

2017 ◽  
Vol 8 (2) ◽  
pp. 253-258 ◽  
Author(s):  
◽  
Haedar Akib ◽  
Andi Ihsan
Keyword(s):  
Public Service ◽  
Data Presentation ◽  
Administrative Services ◽  
Case Study Design ◽  
One Stop ◽  
The One ◽  
Bureaucratic Reform ◽  
Depth Interviews ◽  
Integrated Service

Abstract This study aimed at identifying the implementation of bureaucratic reforms and trying to offer some solutions for improvement of administrative services licensing. This study applied qualitative approach using a case study design. Techniques of data collection used three kinds of instrument, namely: observation, in-depth interviews, and office documentation. The data were analyzed through the stages of data reduction, data presentation, and conclusions and verification. The results found that the implementation of the bureaucratic reform of administration service licensing on the Institutional aspects in Bone regency have shaped the One Stop-Integrated Service; on the aspects of human resources found that the qualification of existing employees were not appropriate to the needs of the organization which lack of employees’ disciplines and responsibilities; on the aspects of systems and procedures indicated that the licensing generally resolved exceeds the specified time of period as well as discrimination and inconsistencies. Through this study, the researcher made verification in some of the concepts and theories in the form of formalism as one of the characteristics of prismatic society proposed by Fred W. Riggs in those phenomena which called “Heresy Regulation”.

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