Public Service Bureaucratic Reform: A Case Study on Coordination in One Stop Services (KPTSP) in Takalar Regency

Bureaucratic services tend not to improve their performance and carry out reforms. Service users are often faced with so many problems when they are dealing with bureaucracy. The purpose of this study is to describe the reform of the Public Service Bureaucracy in terms of coordination in One Stop Services (KPTSP) in Takalar Regency. In this study, a qualitative approach was used. The type of research used in this research is descriptive research type. The results showed that hierarchical mechanisms in the form of a structured flow of coordination and power need each other to establish cooperation within organizational units. The market mechanism shows that the change in the bureaucracy from services to revenue to provide income for the region through the collection of fees. Licensing and providing incentives can improve the performance of One-Stop Services, Takalar District has a network mechanism that is interrelated and needs each other, this can be seen from the requirements given by the Service Agency One-Stop Integrated Takalar Regency that asks for recommendations from related Regional Work Units (SKPD).

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Reformasi Birokrasi Dalam Pelayanan Publik (Studi Pelayanan Terpadu Satu Pintu)

Jurnal Ilmiah Ilmu Administrasi Publik ◽

10.26858/jiap.v7i2.4954 ◽

2017 ◽

Vol 7 (2) ◽

pp. 99

Author(s):

Yusriadi Yusriadi ◽

Misnawati Misnawati

Keyword(s):

Case Study Research ◽

Observation Data ◽

Service Agency ◽

Instrumental Case Study ◽

Institutional Aspect ◽

One Stop ◽

Bureaucratic Reform ◽

Organizational Needs ◽

Depth Interviews

This study aims to identify the implementation of bureaucratic reforms, as well as to offer several solutions for the improvement of licensing administration services. This study used a qualitative approach with the type of instrumental case study research. The location of the research was conducted at Integrated Licensing Service Agency (BP2T) in Kabupaten Bone.Teknik data collection used, namely: in-depth interviews, document studies and observation. Data are analyzed through data reduction stages, data presentation, conclusion and verification. The results showed that the implementation of bureaucratic reform in the administration of licensing services, from the Institutional aspect that the licensing service of Bone Regency has been in the form of One Stop Service; Human Resources aspects that the existing employee qualifications are not in accordance with organizational needs, discipline and responsibilities of employees is still relatively low; aspects of the System and Procedures that generally permits are completed beyond the prescribed timeframe, the existence of discrimination and inconsistency. Through this research, verification of several concepts and theories, namely formalism as one of the characteristics of prismatic society proposed by Fred W Riggs on justified in this study, which in the phenomenon the author calls it by the term "Regulation of the Tongue.

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Bureaucratic Reform to the Human Resouces: A Case Study on the One-Stop Integrated Service

The Journal of Social Sciences Research ◽

10.32861/jssr.51.61.66 ◽

2019 ◽

pp. 61-66

Keyword(s):

Human Resources ◽

The Public ◽

Study Approach ◽

The People ◽

Public Data ◽

One Stop ◽

The One ◽

Bureaucratic Reform ◽

Integrated Service

Bureaucratic reform is an effort to make improvements made to the system of organizing matters relating to being institutional, business, and human resources aspects of the apparatus. Human resources are one of the most important factors that cannot even be released by an organization. This study aims to analyze and explain the reform of human resources and their implications for public services in Indonesia. The type of research used is descriptive-qualitative with a case study approach. Data collection techniques used is interviews and documentation. The instruments in this study were the researchers themselves, while the informants used purposive techniques. Data analysis techniques are "interactive models" which include the public, data condensation, data presentation, and verification. The results showed that the implementation of employee capacity building in a one-stop integrated service was well implemented, this was influenced by several factors such as education, training, and assignment, employees understood the responsibilities in carrying out the tasks given by superiors and providing services to the people. The behavior of the apparatus needs to be corrected so that they are oriented to productivity and quality of work and prioritize the benefits of the general public and social justice.

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Factors Influencing Citizen Satisfaction in Getting Public Service (Case Study: The Service User of the Investment and One Stop Service Agency of Tanah Bumbu Regency in 2018)

10.20944/preprints201911.0151.v1 ◽

2019 ◽

Author(s):

Muhammad Iqbal ◽

Indriani Mahbubah

Keyword(s):

Public Service ◽

Significant Influence ◽

Quantitative Data ◽

Service Agency ◽

Service Facility ◽

Citizen Satisfaction ◽

Factors Influencing ◽

Ability Factor ◽

One Stop

The present study explained factors influencing citizen satisfaction service in the Investment and One-Stop Service Agency of Tanah Bumbu Regency. In particular, this research analyses the level of citizen satisfaction and the extent to which Awareness, Rules, Organizational, Income, Skill-Ability, and Service Facility Factor influence Citizen Satisfaction. This study uses a mixed methodology with a sequential explanatory strategy. Using the incidental sampling with Slovin's Formula to calculate the number of samples is 93 respondents. The quantitative data were analyzed by the SmartPLS 3.0 program. The findings showed that the level of citizen satisfaction is included in the category "Satisfied". Furthermore, the variable of Citizen Satisfaction is influenced by variables of Awareness, Rules, Organizational, Income, Skill-Ability dan Service Facility Factor for 70,5%. Whereas Awareness, Rules, Organizational, and Skill-Ability Factor has a significant influence on Citizen Satisfaction. Besides, Income and Service Facility Factor do not have a significant influence on Citizen Satisfaction.

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Inovasi Pelayanan Perizinan Bangunan Gedung 3.0 Di Pemerintah Provinsi DKI Jakarta

JPSI (Journal of Public Sector Innovations) ◽

10.26740/jpsi.v5n2.p52-60 ◽

2021 ◽

Vol 5 (2) ◽

pp. 52

Author(s):

Gitta Sonali Kusuma Wardani ◽

Amy Yayuk Sri Rahayu

Keyword(s):

Public Sector ◽

Public Service ◽

Provincial Government ◽

Research Approach ◽

The Public ◽

Descriptive Research ◽

Building Permit ◽

Public Sector Innovation ◽

One Stop ◽

Speed Up

ABSTRACTInnovation has advanced fast not only in the private sector, but also in the public sector. One of public sector innovations in the field of licensing services in DKI Jakarta Provincial Government is Building Licensing Innovation 3.0 carried out by the Investment Agency and One Stop Integrated Services - DKI Jakarta Provincial Government. The objective of the 3.0 innovation is to speed up the process of completing a building permit (IMB), from 42 working days to 2-3 hours. This study used qualitative research approach with a descriptive research design to provide a clearer and deeper picture of a symptom or phenomenon occured. The data were obtained using observation, interviews, and literature studies with reference to the concept of public service innovation by Windrum (2008). The results indicated that the innovation of building permit services 3.0 in DKI Jakarta Provincial Government is a series of other forms of public sector innovation, although according to the process it does not run simultaneously and the forms of these innovations influence other forms of public sector innovation. ABSTRAKInovasi telah berkembang begitu luas bukan hanya terjadi di sektor swasta, namun juga digunakan di sektor publik. Salah satu contoh inovasi sektor publik di bidang pelayanan perizinan di Pemerintah Provinsi (Provinsi) DKI Jakarta yakni Inovasi Perizinan Bangunan Gedung 3.0 yang dilakukan oleh Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu - Pemerintah Provinsi DKI Jakarta. Tujuan inovasi 3.0 tersebut untuk mempercepat proses penyelesaian Izin Mendirikan Bangunan (IMB) yang selama ini dikeluhkan oleh masyarakat karena awalnya dalam menerbitkan IMB memerlukan waktu 42 hari kerja, namun saat ini hanya diperlukan waktu 2-3 jam saja. Penelitian ini merupakan penelitian kualitatif dengan pendekatan deskriptif untuk memberikan suatu gambaran yang lebih jelas dan mendalam mengenai suatu gejala atau fenomena yang terjadi. Sumber data penelitian ini menggunakan data primer dan sekunder yakni observasi, wawancara dan studi literatur dengan merujuk pada konsep inovasi pelayanan publik yang dikemukakan oleh (Windrum, 2008). Hasil studi ini menunjukkan bahwa inovasi izin perizinan pelayanan gedung 3.0 di Pemerintah Provinsi DKI Jakarta merupakan sekumpulan rangkaian dari bentuk-bentuk inovasi sektor publik lainnya walaupun menurut prosesnya tidak berjalan secara simultan dan bentuk dari inovasi ini saling mempengaruhi bentuk inovasi sektor publik lainnya.

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BREAK EVENT POINT ANALYSIS OF STANDARD INPUT COST OF PUBLIC SERVICE AGENCY’S COMPUTER ASSISTED TEST ACTIVITIES (CASE STUDY IN POLYTECHNIC OF XXX YEAR 2019)

JOURNAL OF APPLIED BUSINESS ADMINISTRATION ◽

10.30871/jaba.v4i1.1951 ◽

2020 ◽

Vol 4 (1) ◽

pp. 50-57

Author(s):

Bagas Johantri

Keyword(s):

Public Sector ◽

Public Service ◽

Least Squares Method ◽

Computer Assisted ◽

Service Agency ◽

Fixed Costs ◽

The Public ◽

Public Sector Organization ◽

Point Analysis

This study aims to determine the break event point (BEP) of Computer Assisted Test (CAT) activities in order that the revenue from the CAT is not less than the cost of the implementation. CAT has been proven to increase transparency in employee recruitment. However, for the Public Service Agency (BLU) and the public sector organization that organize the CAT, it is deemed necessary to pay attention to the costs and the revenues from these activities. The question in this research is how to determine the BEP from the standard cost of CAT activities. This is a descriptive qualitative research with a case study. The research uses data collected from the standard input costs for CAT activities. This study separates costs into fixed costs and variable costs. Semivariable costs are separated using the least squares method. The result shows that the total income to reach the BEP is Rp. 55,355,344.37 with at least 222 participants per day. This research shows that cost-volume-profit analysis in cost accounting can be used as an administratorial tool for managing activities in the public sector.

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Bureaucratic Reform in Public Service: A Case Study on the One Stop-Integrated Service

Mediterranean Journal of Social Sciences ◽

10.5901/mjss.2017.v8n2p253 ◽

2017 ◽

Vol 8 (2) ◽

pp. 253-258 ◽

Cited By ~ 1

Author(s):

◽

Haedar Akib ◽

Andi Ihsan

Keyword(s):

Public Service ◽

Data Presentation ◽

Administrative Services ◽

Case Study Design ◽

One Stop ◽

The One ◽

Bureaucratic Reform ◽

Depth Interviews ◽

Integrated Service

Abstract This study aimed at identifying the implementation of bureaucratic reforms and trying to offer some solutions for improvement of administrative services licensing. This study applied qualitative approach using a case study design. Techniques of data collection used three kinds of instrument, namely: observation, in-depth interviews, and office documentation. The data were analyzed through the stages of data reduction, data presentation, and conclusions and verification. The results found that the implementation of the bureaucratic reform of administration service licensing on the Institutional aspects in Bone regency have shaped the One Stop-Integrated Service; on the aspects of human resources found that the qualification of existing employees were not appropriate to the needs of the organization which lack of employees’ disciplines and responsibilities; on the aspects of systems and procedures indicated that the licensing generally resolved exceeds the specified time of period as well as discrimination and inconsistencies. Through this study, the researcher made verification in some of the concepts and theories in the form of formalism as one of the characteristics of prismatic society proposed by Fred W. Riggs in those phenomena which called “Heresy Regulation”.

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Inovasi Pelayanan Publik Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Pandeglang

JDKP Jurnal Desentralisasi dan Kebijakan Publik ◽

10.30656/jdkp.v2i2.3415 ◽

2021 ◽

Vol 2 (2) ◽

pp. 239-251

Author(s):

Sifa Suryana ◽

Leo Agustino ◽

Arenawati Arenawati

Keyword(s):

Public Service ◽

Service Innovation ◽

Research Field ◽

Relative Advantage ◽

Service Users ◽

Case Study Method ◽

The Public ◽

One Stop ◽

Integrated Service

This Paper about public service Innovation of the investment Office and One Stop Integrated Service of Pandeglang Regency (Case Study of the Public Service Mall in Pandeglang) the purpose of the Public Service Mall This is for the realization of public services that are fast, easy, cheap, transparent by involving vertical agencies, State-Owned Enterprises / Regional-Owned Enterprises, and the private sector in one place. This study uses the theory of Rogers (in Nurdin, 2019: 30) five variables: relative advantage, compatibility, complexity, trialability, and observability. Approach The research used is a qualitative approach with a case study method. The findings of the research field concluded that the Public Service Innovation of the Investment Office and One Stop Integrated Service of Pandeglang Regency at the Public Service Mall in Pandeglang was not optimal because there were several problems such as the location of the Public Service Mall which was less strategic; the facilities and infrastructure provided are not adequate; service users are not yet fully technology literate; officers still lack discipline in punctuality of service hours, and absenteeism; and the less than optimal efforts of the Office of Investment and One Stop Services in Pandeglang Regency in socializing the Public Service Mall to the public. Keywords: Innovation, Public Service, Public Service Mall

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Factors Influencing Citizen Satisfaction in Getting Public Service (Case Study: The Service User of The Investment and One Stop Service Agency of Tanah Bumbu Regency In 2018)

Gorontalo Journal of Government and Political Studies ◽

10.32662/gjgops.v3i1.826 ◽

2020 ◽

Vol 3 (1) ◽

pp. 001

Author(s):

Muhammad Iqbal ◽

Indriani Mahbubah ◽

Ali Akbar ◽

Yunita Elianda

Keyword(s):

Public Service ◽

Significant Influence ◽

Quantitative Data ◽

Service Agency ◽

Service Facility ◽

Citizen Satisfaction ◽

Factors Influencing ◽

Ability Factor ◽

One Stop

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Public Service Innovation in Issuance of Building Permits in Sidoarjo Regency

Iapa Proceedings Conference ◽

10.30589/proceedings.2021.522 ◽

2021 ◽

pp. 144

Author(s):

Malihatul Fuadah ◽

Ismi Dwi Astuti Nurhaeni ◽

Sri Yuliani

Keyword(s):

Public Service ◽

Diffusion Of Innovations ◽

Public Services ◽

Integrated Services ◽

The Public ◽

Building Permits ◽

Descriptive Research ◽

Service Information ◽

One Stop ◽

Integrated Service

The innovation of public services provided by the Investment and One Stop Service Office provides many benefits for people who use the services and services of the relevant agencies. This innovation also helps a lot in terms of issuing building permits which are one of the most needed public services by the community, where in its implementation requires accuracy and speed in managing and issuing building permits so that buildings used for business get legal. The purpose of the launch of SIPPADU has been stated in the Regulation of the Regent of Sidoarjo Number 8 of 2017 concerning the Application of Information Technology in Integrated Services. The type of research used is descriptive research with a qualitative approach. The focus in this research is how public service innovations in overcoming delays in the issuance of IMB files through the Integrated Licensing Service Information System program by the Investment Office and One Stop Integrated Service of Sidoarjo Regency which includes forms of innovation, processes and cycles of innovation as well as the diffusion of innovations at the Investment Office. and One Stop Services in Sidoarjo Regency. Based on the results of the research above, it can be concluded that technology-based innovations made by the Office of Investment and One Stop Integrated Services, namely the SIPPADU application, have helped the operation of licensing services at the agency. the service is to upgrade this SIPPADU innovation in the future so that things don't happen such as unstable networks, applications or websites that can't be accessed because the server is down. As well as providing more direction to existing Human Resources to understand more about SIPPADU. Suggestions for the public is to add more information about the SIPPADU application which can be accessed through the website of the Sidoarjo Regency Investment and One Stop Integrated Service website.

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