scholarly journals How Does Social Support Affect Public Service Motivation of Healthcare Workers: the Mediating Effect of Job Stress

2020 ◽  
Author(s):  
Jianwei Deng ◽  
Yuangeng Guo ◽  
Yongchuang Gao ◽  
Zhenjiao Chen ◽  
Tianan Yang
Keyword(s):  
Social Support ◽  
Job Stress ◽  
Public Service ◽  
Healthcare Workers ◽  
Supervisor Support ◽  
Public Service Motivation ◽  
Public Hospitals ◽  
Coworker Support ◽  
Challenge Stress ◽  
Hindrance Stress

Abstract Background: This study examined relations between social support, job stress, and public service motivation, also assessed how social support and job stress affect public service motivation based on the job demands-resources (JD-R) theory. Methods: The survey investigated a sample of 973 healthcare workers employed in public hospitals in Beijing, Xiamen, and Guangzhou in 2017. Through random sampling according to employee number, age and job title, we selected 5% to 10% of healthcare workers in each target hospital. Finally, we got 973 valid participants, and the response rate was 93.8%. We used correlation analysis, structural equation modeling, Sobel test, and subgroup analysis to test by investigating a sample of 973 healthcare workers from 3 Chinese public hospitals. Results: Challenge stress and hindrance stress were directly inversely associated with public service motivation. Supervisor support was significantly positively associated with public service motivation, and the path from coworker support to public service motivation was significant. Supervisor support was significantly negatively associated with hindrance stress, and coworker support was significantly inversely associated with challenge stress. Hindrance stress and challenge stress significantly mediated the relations between supervisor support and public service motivation, and between coworker support and public service motivation respectively. Conclusions: Public service motivation might be raised by increasing supervisor support and coworker support and by limiting hindrance stress and challenge stress among healthcare workers in China.

scholarly journals How does social support affect public service motivation of healthcare workers in China: the mediating effect of job stress

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Jianwei Deng ◽  
Jiahao Liu ◽  
Yuangeng Guo ◽  
Yongchuang Gao ◽  
Zhennan Wu ◽  
...  
Keyword(s):  
Social Support ◽  
Job Stress ◽  
Public Service ◽  
Healthcare Workers ◽  
Supervisor Support ◽  
Public Hospitals ◽  
Coworker Support ◽  
Negatively Associated ◽  
Challenge Stress ◽  
Hindrance Stress

Abstract Background This study aimed to examine relations between social support, job stress, and public service motivation (PSM), also assessed how social support and job stress affect PSM in China based on the job demands-resources (JD-R) theory. Methods The survey investigated a sample of 973 healthcare workers employed in public hospitals in Beijing, Xiamen, and Guangzhou in 2017 (including doctors, nurses, medical technicians, and administrators). Correlation analysis and Structural equation modeling (SEM) were used. Results Challenge stress and hindrance stress were directly negatively associated with PSM. Supervisor support was significantly positively associated with PSM, and the path from coworker support to PSM was significant. Supervisor support was significantly negatively associated with hindrance stress, and coworker support was significantly negatively associated with challenge stress. Hindrance stress and challenge stress significantly mediated the relations between supervisor support and PSM, and between coworker support and PSM respectively. PSM might be raised by increasing supervisor support and coworker support and by limiting hindrance stress and challenge stress. Conclusion Our study suggests that administrators of public hospitals should be mindful of the intense job stress of healthcare workers and undertake interventions targeting challenge stress and hindrance stress. Also, public hospital administrators should encourage and assist supervisors in their leadership functions. Besides, administrators of public hospitals should emphasize coworker support and good employee relationships.

scholarly journals Do Challenge Stress and Hindrance Stress Affect Quality of Health Care? Empirical Evidence from China

2018 ◽  
Vol 15 (8) ◽  
pp. 1628 ◽  
Author(s):  
Tengyang Ma ◽  
Tianan Yang ◽  
Yilun Guo ◽  
Yifei Wang ◽  
Jianwei Deng
Keyword(s):  
Health Care ◽  
Job Stress ◽  
Quality Of Health Care ◽  
Healthcare Workers ◽  
Final Model ◽  
Inverse Effect ◽  
Challenge Stress ◽  
Hindrance Stress ◽  
Positive Effect

Severe job stress has adverse effects on the health of Chinese healthcare workers. We investigated associations between job stress, health, and quality of health care among Chinese healthcare workers. To analyze associations between stress, health, and quality of health care among healthcare workers in 74 Chinese hospitals, we surveyed 2426 healthcare workers of primary, secondary, and tertiary hospitals in Western, Central, and Eastern China in 2017. Structural equation modelling was used to examine relationships between job stress, health, and quality of health care. The mediating effect of health on the association between job stress and quality of health care was examined with the Sobel test. In the final model, health had a moderate direct positive effect on the quality of health care (β = 0.24; p < 0.001). Challenge stress had a direct inverse effect on health (β = −0.05; p < 0.05) and a significant direct positive effect on the quality of health care (β = 0.26; p < 0.001). Hindrance stress had a significant inverse effect on health (β = −0.37; p < 0.001) and a moderate inverse effect on the quality of health care (β = −0.19; p < 0.001). The correlation between challenge stress and hindrance stress was significant and positive (β = 0.59; p < 0.001). A partial mediation effect was in the final model. The health status of healthcare workers is an important concern at all levels of Chinese hospitals. To improve quality of healthcare, appropriate challenge stress is recommended among young staff, and interventions targeting hindrance stress should be developed and implemented in all hospital departments.

scholarly journals Nurses’ Occupational Stress and Presenteeism: The Mediating Role of Public Service Motivation and the Moderating Role of Health

2021 ◽  
Vol 18 (7) ◽  
pp. 3523
Author(s):  
Hairui Jiang ◽  
Huanhuan Jia ◽  
Jingru Zhang ◽  
Yingying Li ◽  
Fangying Song ◽  
...  
Keyword(s):  
Occupational Stress ◽  
Public Service ◽  
Positive Impact ◽  
Economic Cost ◽  
Public Service Motivation ◽  
Moderating Effect ◽  
Public Hospitals ◽  
Mediating Effect ◽  
Challenge Stress

Presenteeism not only poses an economic cost to organizations but also generates reduced work efficiency and quality. The purpose of this study was to examine the connections between occupational stress, public service motivation (PSM), health, and presenteeism. A total of 981 nurses from 109 public hospitals in Jilin Province in China were enrolled in our study. Model 5 in the PROCESS micro was employed in order to verify the mediating effect of PSM and the moderating effect of nurses’ health on the relationship between occupational stress and presenteeism, and simple slope analysis was used to further determine the moderating effect. Both challenge stress and hindrance stress had a positive impact on presenteeism among nurses. PSM is a mediating variable between occupational stress and presenteeism. Health moderates the path between challenge stress and presenteeism, with the association being significant for nurses with low levels of health. Future policy making should focus on preventing presenteeism by reducing excessive stress, enhancing PSM, and improving nurse health and wellness.

scholarly journals Does public service motivation matter in Moroccan public hospitals? A multiple embedded case study

2019 ◽  
Vol 18 (1) ◽  
Author(s):  
Zakaria Belrhiti ◽  
Wim Van Damme ◽  
Abdelmounim Belalia ◽  
Bruno Marchal
Keyword(s):  
Intrinsic Motivation ◽  
Public Service ◽  
Religious Beliefs ◽  
Health Workers ◽  
Public Service Motivation ◽  
Public Hospitals ◽  
Common Interest ◽  
Group Discussions ◽  
Embedded Case Study

Abstract Background The motivation of health workers is a key concern of policy makers, practitioners and researchers. Public Service Motivation (PSM), defined as the altruistic desire to serve the common interest, to serve others and to help patients and their families regardless of financial or external rewards, has been shown to be key to the performance of public servants. Yet, limited attention has been paid to this kind of motivation in health care settings in low- and middle-income countries. Little is known about PSM and its contextual specificity in the Moroccan health system. We set out to qualitatively explore the meaning of PSM and its expression among health workers in four public hospitals. Methods We adopted a multiple embedded case study design to explore PSM in two well-performing and two poor-performing hospitals. We carried out 68 individual interviews, eight focus group discussions and 11 group discussions with different cadres (doctors, administrators and nurses). We carried out thematic analysis using NVivo 10. Results Our analysis shows that public service motivation is a notion that seems natural to the health workers we interviewed. Daily interactions with patients catalysed health providers’ affective motives (compassion and self- sacrifice), a central element of PSM. It also provided them with job satisfaction aligned with their intrinsic motivation. Managers and administrative personnel express other PSM components: attraction to public policy making and commitment to public values. A striking result is that health workers expressed strong religious beliefs about expected rewards from God when properly serving patients. Conclusion This study highlights the presence of PSM as a driver of motivation among health workers in four Moroccon hospitals, and the prominence of intrinsic motivation and compassion in the motivation of frontline health workers. Religious beliefs were found to shape the expression of PSM in Morocco.

Work: covenant, social support and their impacts on multiple performance outcomes

2019 ◽  
Vol 28 (2) ◽  
pp. 417-433
Author(s):  
Benny Hutahayan
Keyword(s):  
Social Support ◽  
Current Knowledge ◽  
Supervisor Support ◽  
Performance Outcomes ◽  
Equation Modeling ◽  
Service Research ◽  
Coworker Support ◽  
Content Type ◽  
Work Social Support ◽  
The Impact

Purpose Applying social exchange and job demands resources theories, this study aims to proposes a research model in which work engagement (WE) mediates the influence of work social support on job satisfaction (JS), in-role performance (IRP) and creative performance (CP). Design/methodology/approach Data were collected from cabin attendants via three surveys two weeks apart and their pursers. The aforesaid relationships were assessed through structural equation modeling. Findings In general, there is support for the preponderance of hypotheses. Specifically, WE completely mediate the impact of coworker support on JS and IRP, whereas the impact of supervisor support on CP is completely mediated by WE. WE partly mediate the effect of coworker support on CP. Further, the effect of supervisor support on JS and IRP is partly mediated by WE. Originality/value The study extends and contributes to the current service research by assessing the impact of WE simultaneously on three performance outcomes. And it adds to current knowledge by investigating the mediating mechanism linking work social support to the attitudinal and behavioral outcomes. It also controls the threat of common method variance with at least two procedural remedies, which have been rarely used in the current service research.

Influence of job stress on job satisfaction among younger bank employees in China

2019 ◽  
Vol 14 (1) ◽  
pp. 257-273
Author(s):  
Xiaoyu Wu
Keyword(s):  
Job Satisfaction ◽  
Job Stress ◽  
Hierarchical Regression ◽  
Appraisal Theory ◽  
Moderating Effects ◽  
Content Type ◽  
Cognitive Appraisal Theory ◽  
Challenge Stress ◽  
Hindrance Stress ◽  
Bank Employees

Purpose This study aims to examine distinct influences of two dimension job stress on job satisfaction and the moderating effects of guanxi-oriented attitude on the relationship between job stress and job satisfaction under cognitive appraisal theory and transactional theory. Design/methodology/approach In this study, surveys are conducted among state-owned younger bank employees. The author uses the scale of job challenge stress and hindrance stress developed among Chinese younger bank employees to measure the two dimension job stress. After demonstrating guanxi-relative concepts, the moderating effects of guanxi-oriented attitude are examined in this study. Findings The results demonstrate that guanxi-oriented attitude does not significantly moderate the influence of challenge stress on job satisfaction, while it significantly moderates the noxious influence of hindrance stress on job satisfaction. Theoretical contributions are also discussed. Originality/value First, this study suggests specific procedures to conduct hierarchical regression analysis and confirms the effects by parameters. It also proposes and summarizes specific procedures on how to calculate regression equations and draw regression lines to check the interaction received from the hierarchical regression analysis visually. Second, based on cognitive appraisal theory, guanxi-oriented attitude, a Chinese indigenous cognitive concept, was verified in this study. According to the importance of guanxi in Chinese society, the paper shows that employees who value guanxi more will buffer the noxious effects of job stress. Trainings and counseling should be designed to regulate the normal guanxi-oriented-related cognition.

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