scholarly journals Performance Maintenance Analysis Using QFD Method: A Case Study in Fabrication Company in Indonesia

2018 ◽  
Vol 9 (1) ◽  
pp. 25
Author(s):  
Wardah Rizlan ◽  
Humiras Hardi Purba ◽  
Sudiyono Sudiyono
Keyword(s):  
Customer Satisfaction ◽  
Quality Function Deployment ◽  
Spare Part ◽  
Management Team ◽  
Technical Requirement ◽  
Total Productive Maintenance ◽  
Quality Function ◽  
And Performance ◽  
Qfd Method

This research aimed to determine the needs and wants of production and management team to improve the machine and performance maintenance. Voice of the Customer (VOC) method was used to capture the needs and wants of production and management team. Meanwhile, the method of Quality Function Deployment (QFD) was used to translate the needs and wants of production and management to the technical requirement that should be done to improve machine and performance maintenance. Moreover, Total Productive Maintenance (TPM) was a part of technical requirement. From the result, it is known that long breakdown machine, huge inventory of spare part, and high cost of maintenance become the first of priority of maintenance team to achieve customer satisfaction. To develop the performance maintenance, the company should standardize the procedure, identify the critical spare part, reduce the time to purchase critical spare part, and increase lifetime of spare part.

scholarly journals STRATEGI PENINGKATAN KUALITAS PRODUK AYAM GORENG RUMAH MAKAN AYAM GORENG ASLI PRAMBANAN RENON, DENPASAR

2019 ◽  
Vol 7 (1) ◽  
pp. 21
Author(s):  
Pandila Diahtaradipa Ganantrya ◽  
Amna Hartiati ◽  
Cokorda Anom Bayu Sadyasmara
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Quality Function Deployment ◽  
Quality Function ◽  
Good Product ◽  
Level Of Importance ◽  
Qfd Method ◽  
Good Product Quality

Consumer satisfaction in a restaurant can be improved through good product quality in accordance with the wishes and needs of consumers. Improving product quality is an important problem for a restaurant because it is beneficial for restaurants and consumers. The purpose of this study are: (1) to know the attributes of fried chicken that are considered important by consumers in the original Prambanan fried chicken restaurant, (2) to measure the level of importance of the quality of fried chicken products, (3) to measure the level of consumer satisfaction with the quality of fried chicken products and (4) knowing the strategy to improve the quality of fried chicken products. This study uses the Quality Function Deployment (QFD) method. The results of this study indicate that there are 11 attributes of product quality that are considered important by consumers with very important criteria. The biggest value of consumer interest is the attribute of fried chicken taste of 3.78. On the value of consumer satisfaction attributes of fried chicken chili variants have the smallest value of 3.08 with the highest IR of 1.30 need to provide and improve the quality of the product on the attributes of the fried chicken chili sauce. Keywords: fried chicken, product quality, customer satisfaction, quality function deployment (QFD)

scholarly journals Quality Function Deployment for Quality Performance Analysis in Indonesian Automotive Company for Engine Manufacturing

2020 ◽  
Vol 11 (1) ◽  
pp. 11-18
Author(s):  
Choesnul Jaqin ◽  
Ahmad Rozak ◽  
Humiras Hardi Purba
Keyword(s):  
Quality Function Deployment ◽  
Cylinder Block ◽  
Total Productive Maintenance ◽  
Quality Performance ◽  
Quality Function ◽  
Automotive Company ◽  
Class Level ◽  
Plant Maintenance ◽  
World Class ◽  
Qfd Method

The research aimed to improve the quality problem from the previous plant that contributed to the Rate of Quality (RQ) and Overall Equipment Effectiveness (OEE) value in Cylinder Block Machining (CBM). The research was done in one of an automotive company in Indonesia. It had been applying Total Productive Maintenance (TPM) with Kaizen spirit to make continuous improvement even though this company had reached a world-class level on the Japan Institute of Plant Maintenance (JIPM) standard. To express the needs and wants of the current machining plant and improve quality problems from the previous process in the casting plant, the researchers used Quality Function Deployment (QFD) method. From the result, it is known that shrinkage defect at a casting product becomes the priority of the kaizen team to achieve next process customer satisfaction in a machining plant to increase the RQ and OEE value. By implementing improvement based on the highest value of Technical Priorities (TP) from House of Quality (HOQ), it can increase RQ value in CBM from 96,4% in December 2018 to 97,9% in February 2019. Then, OEE value increases from 92% to 93% within two months.

Improving the weight of Technical Attributes in Quality Function Deployment by the Integration of Techniques for Order of Preference by Similarity to Ideal Solution method

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ajit Kumar Singh ◽  
A.M. Rawani
Keyword(s):  
Customer Satisfaction ◽  
Quality Function Deployment ◽  
Solution Method ◽  
Ideal Solution ◽  
Quality Function ◽  
Content Type ◽  
Product Service ◽  
Practical Implications

PurposeThis study aims to integrate the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) method with quality function deployment (QFD) which helps to improve the weight of technical attributes by calculating the closeness of particular attributes with the best attributes and farthest from the worst technical attributes simultaneously.Design/methodology/approachFor the fulfilment of the aim of the study, detailed literature is reviewed and a suitable tool for score calculation has been selected. Further, the proposed methodology is applied in a literature-based case study, and a new weight is calculated and compared with the previous weight.FindingsThe finding of the study suggests that higher weightage is assigned to those technical attributes which is very close to the best technical attribute, and lower weightage is assigned to the technical attributes which are very close to worst technical attributes. Therefore, the weight calculated with the help of the proposed methodology will suggest to optimally invest the resources on technical attributes so that the maximum customer satisfaction is achieved.Practical implicationsThe proposed method will help in better score calculation of QFD. Therefore, the use of the proposed method will help in better product and service design for maximum customer satisfaction.Social implicationsProposed methodology aims to help managers, administrators, QFD practitioners and product/service designers to design a new product/service or mange the quality of existing product/services in an effective way.Originality/valueThis is the first kind of study, in which modification in score calculation has been proposed. This modification will help in the better assignment of resources for maximum customer satisfaction.

scholarly journals ANALYSIS OF PUBLIC TRANSPORT USERS’ SATISFACTION USING QUALITY FUNCTION DEPLOYMENT: BELGRADE CASE STUDY

Transport ◽  
2018 ◽  
Vol 33 (3) ◽  
pp. 609-618 ◽  
Author(s):  
Stanko Bajčetić ◽  
Slaven Tica ◽  
Predrag Živanović ◽  
Branko Milovanović ◽  
Andrea Đorojević
Keyword(s):  
Quality Of Service ◽  
Transport System ◽  
Public Transport ◽  
Quality Function Deployment ◽  
Relative Importance ◽  
Passenger Transport ◽  
Quality Function ◽  
Qfd Method

This paper presents a case study using Quality Function Deployment (QFD) method to identify urban public transport users’ needs and requests and to improve service quality in urban public passenger transport in Belgrade. In order to determine users’ satisfaction, a direct interview – survey a sample of 15000 of urban public passenger transport system users, according to the defined questionnaire has been performed. Results of these interviews are used as input in the first stage of QFD method. An overall unit of eight features and a total of 48 sub-features were defined, which describes all aspects of quality of system and services in urban public passenger transport. The results show that for maximizing effects of quality of service improvement and satisfying customers’ requirements, the public transport service providers and managers in Belgrade should focus primarily on the service reliability and vehicle elements. The two most important quality of service sub-features in urban public passenger transport system in Belgrade based on frequency of statements of users was regularity with 4896 (32.64%) and vehicle comfort (not crowded vehicles) with 3446 (22.97%) statements. Based on the service features analysis within the house of quality, it was defined that the biggest influence is generated through system functioning parameters (reliability): frequency with relative importance 22.0%, staff (drivers) with relative importance 14.0% and headway with relative importance 13.0%. Based on absolute importance the greatest importance should be assigned to vehicle frequency – rank 1, staff (drivers) – rank 2 and headway – rank 3.

scholarly journals The Implementation of Quality Function Deployment (QFD) in Tire Industry

2017 ◽  
Vol 8 (4) ◽  
pp. 223 ◽  
Author(s):  
Hari Abdul Hadi ◽  
Humiras Hardi Purba ◽  
Kurnia Sigma Indarto ◽  
Rorio Gomgom Paska Simarmata ◽  
Guntur Pratama Putra ◽  
...  
Keyword(s):  
Quality Function Deployment ◽  
New Product ◽  
Technical Requirement ◽  
Customer Requirements ◽  
Pattern Design ◽  
Quality Function ◽  
Tire Industry ◽  
Competitive Prices ◽  
The Right ◽  
Qfd Method

This research had two main objectives. The first research objective was to make the right design of new product according to customer requirements with the implementation of Quality Function Deployment (QFD) in the tire industry. The second research objective was to enhance competitiveness based on the renewal of marketing strategy and consumer needs, non-explosive prohibition, non-slip tires, no bulgy, and competitive prices. The research was carried out by using costumer satisfaction rating by comparing with the competitor companies. Based on calculation using QFD method, it shows that split liner has the highest percentage of technical requirement in tire industry about 30,57%. The second factor is pattern design about 25,98%. Then, the third factor is compound technology about 22,68%. Therefore, the researchers can recommend several strategies for the quality improvement based on customer needs for the tire industry.

scholarly journals Penerapan Metode Quality Function Deployment (QFD) yang Terintegrasi Metode Servqual untuk Meningkatkan Kepuasan Konsumen dalam Kualitas Pelayanan di Inaka Coffee

2021 ◽  
Vol 5 (4) ◽  
pp. 1037-1050
Author(s):  
Nadya Putri ◽  
◽  
Totok Pujianto ◽  
Roni Kastaman
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Quality Function Deployment ◽  
Coffee Consumption ◽  
Coffee Shop ◽  
Quality Function ◽  
Improve Service Quality ◽  
The Relationship ◽  
Coffee Shops ◽  
Qfd Method

Inaka Coffee is one of the coffee shops located in Cimahi City. The existence of this coffee shop is becoming a trend as evidenced by the increasing level of coffee consumption in Indonesia. This research aims to determine the service attributes needed and desired by Inaka Coffee’s consumers, to find out the service performance of Inaka Coffee compared to other competitors as well as to find out the service attributes that must be prioritized to improve service quality in fulfilling Inaka Coffee’s customer satisfaction. This is done by implementing the Quality Function Deployment (QFD) method which aims to improve the service quality on aspects deemed less eligible at Inaka Coffee. This Quality Function Deployment (QFD) method is integrated by SERVQUAL. To find out the consumers’ needs, interviews were conducted with 30 respondents regarding the desired attributes while being at the Coffee Shop. In addition, this research involved 120 respondents, namely coffee shop’s consumers in an assessment regarding expectations and realities of the service quality. This research did not only involve consumers as respondents but also involve experts in assessing the needed technical response and the relationship between the provided technical response provided and the desired consumer’s needs. There are 24 main priorities that need improvement seen from the Pareto diagram analysis. This technical response needs to be done in order to reduce the gap between the value of realities and expectations which means it can increase customer satisfaction of the existing service quality.

Peningkatan Kualitas Layanan Konsumen Dengan Metode Servqual Dan Quality Function Deployment

2019 ◽  
Vol 3 (2) ◽  
pp. 60
Author(s):  
Chistofora Desi Kusmindari
Keyword(s):  
Customer Satisfaction ◽  
Quality Function Deployment ◽  
Quality Function

Permasalahan dalam penelitian ini adalah bagaimanakah peningkatan kualitas layanan konsumen CV. Sinar Jaya Agung dengan metode servqual dan quality function deployment dengan tujuan untuk mengetahui persepsi konsumen dengan metode servqual, untuk menentukan nilai gap servqual antara persepsi dan harapan konsumen, dan untuk meningkatkan kualitas layanan sesuai dengan kebutuhan dan keinginan konsumen dengan menggunakan metode quality function deployment. Hasil penelitian ini menunjukkan bahwa semakin tinggi nilai customer satisfaction performancemaka semakin tinggi pula tingkat persepsi konsumen terhadap atribut oleh responden, nilai gap servqual diperoleh nilai tertinggi sebesar 0,35 pada atribut karyawan memiliki kompetensi dan profesional dalam melayani pelanggan. Dengan demikian dapat diartikan bahwa kualitas layanan konsumen yang diberikan sudah bisa dikatakan baik. Hasil pengujian quality function deployment menunjukkan bahwa untuk meningkatkan kualitas layanan sesuai dengan kebutuhan dan keinginan konsumen, maka perusahaan harus melakukan beberapa perbaikan, antara lain: lokasi perusahaan harus mudah dijangkau oleh konsumen, penyediaan checklist pembersihan, pemberian pelatihan rutin kepada karyawan, serta service yang baik dari karyawan pada konsumen.

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