scholarly journals FACTOR INFLUENCING THE LOYALTY OF DOMESTIC AND FOREIGN TOURISTS

2021 ◽  
Vol 19 (4) ◽  
pp. 870-883
Author(s):  
Jono M. Munandar ◽  
Keyword(s):  
Physical Environment ◽  
Structural Equation ◽  
Quantitative Methods ◽  
Positive Influence ◽  
Equation Modeling ◽  
P Value ◽  
Path Coefficient ◽  
Tourism Marketing ◽  
Tourist Information

The Tourist Information Center (TIC) Soekarno Hatta International Airport Jakarta is an institution with service activities with a core of tourism marketing and promotion through the delivery of tourist information to domestic and foreign tourists visiting the TIC booth. That research was conducted to determine the effect of the quality of the physical environment, the quality of interaction of front liner officers, the quality of service results, and the quality of e technology provided by TIC on the loyalty of domestic and foreign tourists as the dependent variable. This study uses quantitative methods using a questionnaire in data collection. Sampling using accidental sampling with research variables as many as 35. At the same time, the number of respondents involved consisted of 69 domestic tourists and 106 foreign tourists. Furthermore, the data analysis used Structural Equation Modeling (SEM) Smart PLS 2.0 program. The results of testing the first hypothesis on domestic tourists show the positive influence of interaction on tourist loyalty. The path coefficient value is greater than the t table and p-value. Testing the second hypothesis on foreign tourists shows the positive influence between the quality of the physical environment and the quality of interaction on tourist loyalty. The coefficient value of the environmental quality pathway is greater than the t table and the p-value.

scholarly journals PENGARUH KETERAMPILAN, PENGETAHUAN, KONSEP DIRI DAN NILAI-NILAI, DAN KARAKTERISTIK PRIBADI TERHADAP KINERJA PEGAWAI MELALUI KOMITMEN ORGANISASI PADA DISHUBKOMINFO KAB. BANYUMAS

2017 ◽  
Vol 1 (2) ◽  
Author(s):  
Pipin Widyasari
Keyword(s):  
Public Transportation ◽  
Structural Equation ◽  
Personal Characteristic ◽  
Equation Modeling ◽  
P Value ◽  
Performance Variable ◽  
Organization Commitment ◽  
Knowledge Variable ◽  
And Performance

To realize vision and mission of Dishubkominfo Banyumas District one of them are to increase public services in traffic and public transportation. So, Dishubkominfo Banyumas District continues to work to improve the quality of to empower all of the employee so that it will have strong performance and can work with optimally, effective, and efficient. The aims of the research are 1) to describe skills, knowledge, concept of self and values, personal characteristic, organization, commitment, and performance; 2) to describe the influence of skill, knowledge, concept of self and values, and personal characteristic to organization commitment; 3) describe the influence of skills, knowledge, concept of self and values, and personal characteristic to performance; 4) describe the influence of organization commitment to employees performance; 5) describe the influence of skill, knowledge, concept of self and values, and personal characteristic to employees performance through organization commitment. Respondent of this research are 100 people. The respondent are the employees of Dishubkominfo Banyumas District. This research using Structural Equation Modeling (SEM) which do by AMOS 4.00 as the instrument of analysis. The result of this research prove that fourth coefficient can be conclude that variable concept of self and values more influence to variable organization commitment, compared with skill variable, knowledge variable, and personal characteristic variable. It can be prove with significantly value of p-value is very small (0,001), so the hypothesis which said there is an influence between variable of skill, knowledge, concept of self and values, personal to variable of organization commitment is attested. From that coefficient it can be conclude that concept of self and values variables is more influence to performance variable compared with the other variable.it can be prove with significantly value of p-value on table column O on output program Amos Ver 19, so the p-values is very small (0,001). Therefore, the hypothesis which said there is an influence between variable of skill, knowledge, concept of self and values, and personal characteristic to performance variable on DishubkominfoBanyumas District is attested. Significantly values of p-value on table column P and the output of Amos Program Ver 19, so the p-value is very small (<0,001), so the hypothesis which said there is an influence between organization commitment to performance of Dishubkominfo Banyumas District is attested. Significantly values of p-value on table column O on output program of Amos Ver 19 which means the value of p-value is very small (<0,001), so the hypothesis which said there is an influence between skill, knowledge, concept of self and values, and personal characteristic to performance through organization commitment on Dishubkominfo Banyumas District is attested.  Keywords: skill, knowledge, concept of self and values, personal characteristic, performance, organization commitment.

scholarly journals ANALISIS FAKTOR-FAKTOR YANG MEMENGARUHI KEPUASAN LAYANAN AKADEMIK MAHASISWA PRODI DIPLOMA I KEPABEANAN DAN CUKAI

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Agus Sriyanto
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Latent Variables ◽  
Structural Equation ◽  
Positive Impact ◽  
Positive Influence ◽  
Equation Modeling ◽  
Policy Makers ◽  
Five Dimensions

ABSTRACT:Improving the quality of education becomes very important nowadays to meet the increasing demands of graduates’ future institutions. This research adopts five dimensions of service quality initiated by Parasuraman, Zeithaml and Berry (servqual) to assess the quality of academic services affecting student satisfaction. Once the determinants are known, they can be used by policy makers to improve student satisfaction levels. After identifying the determinant factors, policy makers can use them to improve the level of satisfaction of students. There are 100 respondents who participated in this research. The data was collected using surveys and analyzed using structural equation modeling with Smart PLS 3.0. The results showed that among five hypotheses tested, all variables have the positive influence, however, there are two latent variables which have significant associations, while the others have not. Responsiveness and empathy have positive and significant impact on the student satisfaction, while tangible, reliability and assurance have a positive impact but not significant. Keywords: customs student satisfaction, service quality, servqual, SEM.ABSTRAK:Meningkatkan kualitas pendidikan menjadi sangat penting dewasa ini untuk memenuhi tuntutan kebutuhan unit pengguna yang semakin meningkat. Penelitian ini mengadopsi lima dimensi kualitas jasa yang digagas oleh Parasuraman, Zeithaml dan Berry (Servqual) untuk menilai kualitas layanan akademik yang mempengaruhi kepuasan mahasiswa. Setelah faktor-faktor penentu dari dimensi servqual dapat diketahui maka faktor-faktor tersebut dapat digunakan oleh pembuat kebijakan untuk meningkatkan tingkat kualitas layanan kepada mahasiswa. Ada 100 responden di pilih secara acak dari total populasi yang berpartisipasi dalam penelitian ini. Data dikumpulkan dengan menggunakan survei online dan dianalisis dengan pemodelan persamaan struktural dengan bantuan software Smart PLS 3.0. Hasil penelitian ini menunjukkan bahwa dari kelima dimensi servqual, semua variabel memiliki pengaruh positif terhadap kepuasan mahasiswa, namun dari lima variabel tersebut hanya dua variabel laten yang mempunyai pengaruh signifikan, sementara tiga variabel yang lain tidak signifikan. Daya tanggap dan empati berpengaruh positif dan signifikan terhadap kepuasan siswa, sedangkan bukti fisik, keandalan dan jaminan memiliki dampak positif namun tidak signifikan.Kata Kunci: kepuasan, Mahasiswa Bea dan Cukai, kualitas layanan, Servqual, SEM                  

scholarly journals Integrated Reporting in Southeast Asia: Does Value Creation Work?

2021 ◽  
Vol 10 (5) ◽  
pp. 57
Author(s):  
Arie Pratama ◽  
Winwin Yadiati ◽  
Nanny Dewi Tanzil ◽  
Jadi Suprijadi
Keyword(s):  
Firm Value ◽  
Structural Equation ◽  
Quantitative Methods ◽  
Role Model ◽  
Secondary Data ◽  
Equation Modeling ◽  
Integrated Reporting ◽  
Factors Affecting ◽  
Corporate Reporting

This study describes the factors affecting the quality of integrated reporting (IR) disclosure and how the disclosures affect firm value. This study employed quantitative methods with secondary data. This study sample includes 1,900 firms from 2016 to 2018. Descriptive statistics, cluster analysis, and structural equation modeling path analysis were used to describe the development. This study showed that the IR implementation in five countries currently has an adequate score. Hypothesis testing showed that three factors influenced the size of IR disclosures and the disclosures influence the firm value. This study implies that although IR in the current and future will be a role model for corporate reporting, Southeast Asian firms still need to strengthen the quality of IR. This study contributes to the current development and description of IR, which is limited because of its recent introduction, in five countries: Indonesia, Malaysia, Philippines, Singapore, and Thailand.   Received: 28 April 2021 / Accepted: 15 July 2021 / Published: 5 September 2021

scholarly journals Analisis Transaksi Online Terhadap Kepercayaan Pembelian Dan Kepuasan E-Commerce Grab Indonesia Di Kota Pekanbaru

2020 ◽  
Vol 8 (1) ◽  
pp. 125-138
Author(s):  
Siti Aisyah ◽  
Zulkarnain ◽  
Kasman Arifin
Keyword(s):  
Structural Equation ◽  
Quantitative Methods ◽  
Analysis Data ◽  
Sem Analysis ◽  
Coefficient Of Determination ◽  
Equation Modeling ◽  
Online Transactions ◽  
Descriptive Research ◽  
Relationship Of

Business opportunities for buying and selling that previously could only be done in supermarkets, malls, shops, or markets called offline businesses can now be done using online media by creating sales websites or by using social networking media. This study aims to determine the Analysis of Online Transactions Against Purchase Trust and Grab E-commerce Satisfaction in Pekanbaru City. The population taken in this study is from the Districts in Pekanbaru City, namely the Districts of Tampan, Marpoyan Damai, Pekanbaru City and Bukit Raya, with a total of 548,730 inhabitants.         The method used in this study uses quantitative methods with causal and descriptive research designs. And testing the hypothesis in this study using Structural Equation Modeling (SEM) analysis. Data collection techniques are done by interview and questionnaire. The results of this study indicate that the coefficient of determination obtained value of 0.760. This means that 76% of purchasing confidence variables are obtained from online transactions consisting of security, privacy, brand name, word of mouth, good experience and quality of information. The e-commerce satisfaction variable was 0.815. This means that 81.5% of e-commerce satisfaction variables are approved by online transactions and purchase confidence. While the partial test relationship of H1, H2, H5, H6, H7, H8, H8, H10, H11, H12, H13, have a positive and significant effect. While H3, H4 and H10 have a positive and not significant effect

scholarly journals The Role of Dedication-Based and Constraint-Based Mechanisms in Consumers’ Sustainable Outcomes in the Coffee Chain Industry

2018 ◽  
Author(s):  
Byoungsoo Kim
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Physical Environment ◽  
Structural Equation ◽  
Switching Costs ◽  
Brand Image ◽  
Loyalty Programs ◽  
Equation Modeling

Given the increase in consumers&rsquo; preferences for coffee, it is becoming important to understand their decision-making processes in the coffee chain context. To deepen the understanding of sustainable outcomes in this context, this study investigates the role of dedication- and constraint-based mechanisms in forming consumers&rsquo; repurchase and positive word-of-mouth (WOM) intentions, two critical sustainable outcomes. We examined the effects of coffee quality, the quality of the physical environment, and service quality in accelerating the formation of dedication-based factors. Moreover, this study offers an in-depth understanding of the enablers of perceived switching costs. Data collected from 238 university students that frequently visit coffee chains are empirically tested against the proposed theoretical framework by using structural equation modeling. The results confirm that both dedication- and constraint-based factors substantially predict consumers&rsquo; sustainable outcomes in the coffee chain context. Brand image and perceived switching costs play an important role in enhancing consumers&rsquo; repurchase and positive WOM intentions compared with customer satisfaction. Coffee quality is significantly associated with both customer satisfaction and brand image, whereas the quality of the physical environment and service quality are only significantly associated with brand image. Habit is found to be the key enabler of perceived switching costs, while loyalty programs have no significant impact on perceived switching costs.

Influence of service quality and corporate image on the satisfaction of patients with Brazil’s National Cancer Institute

2019 ◽  
Vol 13 (4) ◽  
pp. 447-468 ◽  
Author(s):  
Eduardo Dias Coutinho ◽  
Paulo Roberto da Costa Vieira ◽  
Cecília Lima de Queirós Mattoso ◽  
Irene Raguenet Troccoli ◽  
Marcos Jose Pereira Renni
Keyword(s):  
Service Quality ◽  
National Cancer Institute ◽  
Structural Equation ◽  
Causal Relation ◽  
Positive Influence ◽  
Corporate Image ◽  
Equation Modeling ◽  
Content Type ◽  
Patients Satisfaction

Purpose The purpose of this paper is to better understand the influence of service quality and corporate image of Brazil’s National Cancer Institute (INCA) on the satisfaction of its outpatients. Design/methodology/approach The study is quantitative, with data collected from a self-administered structured questionnaire answered by a sample of 434 outpatients of Hospital do Câncer I, the largest and oldest hospital operated by the INCA. The data were treated with covariance-based structural equation modeling. Findings The results indicated that the corporate image of the INCA was the main factor having a positive influence on the patients’ satisfaction, followed by the quality of the services rendered by physicians and the quality of the hospital’s facilities. Originality/value The study shows that unlike indicated by the theory, quality does not have a direct impact on satisfaction with the nursing services, but rather an indirect impact via corporate image. Even though part of the explanation can be the fact that only outpatients were surveyed, who have less interaction with the nursing team than do inpatients, this result shows the strength of the hospital’s corporate image regarding patients’ satisfaction. Besides this, the study identified that hospitals with a strong corporate image transmit to patients the perception that they are being treated by technically qualified professionals, thus increasing the chances of cure and reduced suffering. This is fundamental for patients’ satisfaction, as most are unable to understand the technical attributes of the service. The study adds to the scarce Brazilian literature on the causal relation between the image of hospitals and their patients’ satisfaction.

The Impact of Status Orientations on Purchase Preference for Foreign Products in Vietnam, and Implications for Policy and Society

2011 ◽  
Vol 32 (1) ◽  
pp. 52-60 ◽  
Author(s):  
Nguyen Thi Tuyet Mai ◽  
Kirk Smith
Keyword(s):  
Structural Equation ◽  
Quantitative Methods ◽  
Positive Influence ◽  
Equation Modeling ◽  
Social Motives ◽  
Foreign Products ◽  
Willingness To Buy ◽  
The Social ◽  
Status Seeking ◽  
The Impact

In this article, the authors examine the impact of status orientations on consumer purchase preferences for foreign products, an emerging disposition in Vietnam. Both qualitative (in-depth interviews and focus groups) and quantitative methods (survey with urban Vietnamese consumers) were employed in this investigation. The results of structural equation modeling (SEM) provided empirical evidence for the positive influence of modern status orientation (MSO) on willingness to buy imported products. Traditional status orientation (TSO) was found not to be a predictor of willingness to buy. Consistent with the findings from literature, consumer ethnocentrism was negatively related to willingness to buy imported products. Implications for public policy and marketers pertaining to the emerging proclivity of status-seeking foreign purchase and the social motives underlying this phenomenon are provided.

scholarly journals Pengaruh Kualitas Produk Kerudung Rabbani terhadap Tingkat Kepuasan Konsumen Di Kota Bandung

2019 ◽  
Vol 10 (4) ◽  
pp. 529-537
Author(s):  
Ermina Tiorida ◽  
Tangguh Dwi Pramono ◽  
Sifauziah Sifauziah
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Structural Equation ◽  
Quantitative Methods ◽  
National Level ◽  
Sampling Technique ◽  
Three Dimensions ◽  
Equation Modeling ◽  
The City

Bandung is the center of Muslim fashion in West Java even at the national level. This causes intense business competition in the world of Muslim fashion. To that end, an important role that must be performed by a company is to prioritize product quality and product innovation as a basis for attracting customer so that customer can feel satisfaction from the quality of the products produced. According to Google trends Rabbani trends also experienced a decline in customer interest in the purchasing Muslim fashion. And the results of distributing pre-research questionnaires obtained 70.45% or 31 people were disappointed with the quality of their muslim fashion, this resulted in customer not satisfied with the Rabbani. This study aims to determine how the quality and innovation of Rabbani products to customer satisfaction in the city of Bandung. According to Garvin (1987) there are eight dimensions to test product quality variables, namely performance, features, reliability, conformance, durability, serviceability, aesthetic and perceived quality. Customer satisfaction is measured by three dimensions, namely overall quality, customization and reliability. The study was conducted using quantitative methods. The sampling technique using non-probability sampling techniques and questionnaires were distributed to Rabbani customer in Bandung as many as 150 respondents. Analysis of research data using SEM PLS (Partial Square Structural Equation Modeling) with SmartPLS 3.0 software. the results showed that product quality and innovation had a significant effect on customer satisfaction

scholarly journals PENGARUH KEPEMIMPINAN TERHADAP TINGKAT STRESS DAN KOMITMEN KERJA PERSONIL MAKO KOARMADA I TNI ANGKATAN LAUT

2020 ◽  
Vol 3 (2) ◽  
pp. 115-129
Author(s):  
Sigit Dandung Utomo ◽  
Ermaya Suradinata ◽  
Sampara Lukman ◽  
Ika Sartika
Keyword(s):  
Structural Equation ◽  
Quantitative Methods ◽  
Transformative Leadership ◽  
Equation Modeling ◽  
Work Commitment ◽  
The Social ◽  
Navy Personnel ◽  
Reducing Stress

According to data sourced from Koarmada I TNI AL, during 2015 to 2019, the average mental pressure sufferer on Indonesian Navy personnel grew by around 5.19% per year. From the search results of the Indonesian Navy archives, mental stress sufferers are generally caused by internal family, economic problems, difficulty in adapting, to leadership problems in the unit which are deemed not accommodating the aspirations of the personnel concerned. Therefore, this study focuses on analyzing the influence of leadership on the level of stress and work commitment of the Indonesian Navy's Mako Koarmada I personnel. This research uses quantitative methods. The quantitative approach itself uses the estimation technique of Structural Equation Modeling (SEM) and a literature review to explain the quantitative findings of this study. This study uses data sourced from 324 respondents. The results of this study indicate that the leadership variable has a significant effect on reducing stress levels, increasing work commitment, and increasing the social welfare of the personnel of Mako Koarmada I TNI AL. The success of this leadership commitment can occur in the long term and sustainably if the basis is oriented towards the development of the quality of human and organizational resources or what is known as transformative leadership as a new concept in this dissertation.

scholarly journals The Role of Dedication-Based and Constraint-Based Mechanisms in Consumers’ Sustainable Outcomes in the Coffee Chain Industry

2018 ◽  
Vol 10 (8) ◽  
pp. 2636 ◽  
Author(s):  
Byoungsoo Kim
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Physical Environment ◽  
Structural Equation ◽  
Switching Costs ◽  
Brand Image ◽  
Loyalty Programs ◽  
Equation Modeling

Given the increase in consumers’ preferences for coffee, it is becoming important to understand their decision-making processes in the coffee chain context. To deepen the understanding of sustainable outcomes in this context, this study investigates the role of dedication- and constraint-based mechanisms in forming consumers’ repurchase and positive word-of-mouth (WOM) intentions, two critical sustainable outcomes. We examined the effects of coffee quality, the quality of the physical environment, and service quality in accelerating the formation of dedication-based factors. Moreover, this study offers an in-depth understanding of the enablers of perceived switching costs. Data collected from 238 university students that frequently visit coffee chains were empirically tested against the proposed theoretical framework by using structural equation modeling. The results confirm that both dedication- and constraint-based factors substantially predict consumers’ sustainable outcomes in the coffee chain context. Brand image and perceived switching costs play an important role in enhancing consumers’ repurchase and positive WOM intentions compared with customer satisfaction. Coffee quality is significantly associated with both customer satisfaction and brand image, whereas the quality of the physical environment and service quality are only significantly associated with brand image. Habit is found to be the key enabler of perceived switching costs, while loyalty programs have no significant impact on perceived switching costs.

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