Construction of information design theory
Designing, testing and manufacturing new technologies is a complex process that often requires many redesigns and rethinks. There are multiple criteria a new technological product must meet. Examples include the fact that it must provide a useful function, it must execute that function efficiently and effectively and it must be user friendly. In addition, cost of production and of sale are key considerations. Generally, once the manufacturer is satisfied with the results in all the criteria, the product can be released and sold. This iterative process whereby designs for manufacturing are gradually improved is the standard engineering approach. It is an extremely reliable way to ensure your product satisfies the basic criteria you set for it at the beginning. However, this is where the intellectual effort behind the design process stops. A product is made and, potentially, sells well and follow ups designed, but often little thought is put into unintended side effects of it. Dr Nariaki Nishino, who is an Associate Professor at the Department of Technology Management for Innovation, School of Engineering in The University of Tokyo, explains that new technology often receives little scrutiny of its unplanned effects. 'This is particularly true of modern technologies involving the digitisation of previously analogue products,' he outlines. Over the last 10 years, it has been generally seen as a positive and desirable to digitise as much as possible. Particularly, it has been seen as important to integrate digitised products extensively so that data from one is shared with another, etc. 'Such data sharing and integrated technology can provide many benefits for the user, however, there are side effects and important consequences to the sharing of so much personal data,' confirms Nishino. 'These unintended consequences are known as artefacts of the product and after ignored in the design process.' More broadly, such artefacts of engineering can include a wide range of the negatives of modern life – environmental problems, loneliness, urban decay. Nishino is a key team member of the Research into Artefacts, Centre for Engineering (RACE) division at The University of Tokyo, which was set up to examine how engineering could start considering these artefacts in the design process.