scholarly journals PERAN MEDIASI KEGUNAAN PERSEPSIAN PADA KEPUASAN PENGGUNA SISTEM INFORMASI KEUANGAN DAERAH

2017 ◽  
Vol 13 (2) ◽  
pp. 141
Author(s):  
Sendy Cipta Utama ◽  
Bambang Purnomosidhi ◽  
Wuryan Andayani
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Perceived Usefulness ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Regional Finance

Abstrak: Peran Mediasi Kegunaan Persepsian pada Kepuasan Pengguna Sistem Informasi Keuangan Daerah. Penelitian ini bertujuan untuk membuktikan secara empiris pengaruh kualitas sistem, kualitas informasi, kualitas layanan dan kegunaan persepsian terhadap kepuasan pengguna Sistem Informasi Keuangan Daerah (SIKD). Penelitian ini juga menguji peran mediasi kegunaan persepsian pada pengaruh kualitas sistem, kualitas informasi, kualitas layanan terhadap kepuasan pengguna SIKD. Teknik analisis menggunakan SEM (Structural Equation Modelling). Data didapatkan dari 147 staff pengelola keuangan daerah di seluruh Satuan Kerja Perangkat Daerah (SKPD) di Pemerintah Kota Batu. Sampel dipilih dengan metode judgment sampling. Hasil penelitian menunjukkan semakin baik kualitas informasi dan semakin tinggi kepercayaan pengguna bahwa sistem informasi bermanfaat akan meningkatkan kepuasan pengguna. Selanjutnya, Informasi yang berkualitas akan meningkatkan kepercayaan penggunanya bahwa informasi yang digunakan sebagai dasar pengambilan keputusan semakin baik sehingga berdampak pada meningkatnya kepuasan pengguna. Kata kunci: Kualitas Sistem, Kualitas Informasi, Kualitas Layanan, Kegunaan Persepsian, Kepuasan Pengguna Abstract: The Role of Perceived Usefulness on User Satisfaction of Regional Finance Information System. This study aims to investigate empirically the influence of system quality, information quality, service quality and perceived usefulness on user satisfaction of the Regional Finance Information System. This study also examines the role of perceived usefulness on the effect of system quality, information quality, service quality on user satisfaction. Analysis technique using SEM (Structural Equation Modelling). Data were gathered from 147 staff of the finance management on all Regional Unit in Pemerintah Kota Batu. The samples selected by judgment sampling method. The findings show that the better of information quality and the higher of the user's perceived that the information systems were useful will increase user satisfaction. In addition, information quality will increase user trust on its support to decision making. Thus, will effect on the increase of user satisfaction. Keyword: System Quality, Information Quality, Service Quality, Perceived Usefulness, User Satisfaction

scholarly journals ANALISIS KEPUASAN PENGGUNA APLIKASI PENILAIAN PRESTASI KERJA (SKP ONLINE) MENGGUNAKAN METODE HUMAN ORGANIZATION TECHNOLOGY (HOT) FIT PADA BADAN KEPEGAWAIAN DAERAH KOTA PADANG

2017 ◽  
Vol 5 (2) ◽  
Author(s):  
Primadani Viandra ◽  
Titi Sriwahyuni ◽  
Muhammad Anwar
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Research Result ◽  
Sampling Technique ◽  
Survey Method ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Human Organization

This study is aimed to describe user satisfaction on application applied at BKD Kota Padang, based on system quality, information quality, service quality, service quality and structure of organization aspects. This research has also analysed the effect of Human Organization Technology method to users’ satisfaction of SKP Online system. Survey method was used by sampling to end user of SKP Online as the population. By purposive sampling technique, this research selected limited respondent of 55 users. Descriptive analysis, inferential analysis and multiple regression have utilized to analyse the data and making decision as research result. However, the study result have shown that system quality, information quality, service quality and structure of organization are simultaneously affecting the users’ satisfaction variable and giving contribution of 48,4%. It means that improving many factors as above will absolutely increase the quality and users’ satisfaction of online SKP system as well.  Keyword     : Human Organization Technology, SKP Online, User Satisfaction.

ANALISIS PERBANDINGAN KUALITAS PELAYANAN PENERIMAAN MAHASISWA BARU (PMB) ONLINE MENGGUNAKAN MODEL KESUKSESAN SISTEM INFORMASI DELONE DAN MCLEAN (D&M) (Studi Kasus : PMB UKDW dan PMB STMIK AMIKOM Yogyakarta)

Respati ◽  
2017 ◽  
Vol 8 (24) ◽  
Author(s):  
Nurhasan Nugroho ◽  
Emma Utami ◽  
Emha Taufiq Luthfi
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality Information ◽  
Quality Service ◽  
System Quality

Penelitian ini dilakukan untuk menganalisis perbandingan kualitas sistem Penerimaan Mahasiswa Baru (PMB) online Universitas Kristen Duta Wacana (UKDW) dan STMIK AMIKOM Yogyakarta disamping itu juga mengukur pengaruh system quality, information quality, dan service quality terhadap user satisfaction, baik secara bersama-sama maupun secara sendiri-sendiri, dalam menganalisa variabel yang dominan terhadap kepuasan pengguna. Jenis penelitian ini adalah kuantitaif dan teknik analisis yang digunakan adalah korelasi rank spearman dan kendall dengan skala ordinal. Hasil penelitian yang diperoleh dalam penilaian tiap-tiap varaibel berpengaruh terhadap kepuasan pengguna dan variabel information quality berpengaruh paling dominan terhadap user satisfaction. PMB online STMIK AMIKOM Yogyakarta berdasarkan penilaian responden dirasa lebih baik dari model kesuksesan sistem informasi DeLone dan McLean.Kata Kunci : system quality, information quality, service quality, user satisfaction, PMB online, Delone dan Mclean.

scholarly journals Analisis Kesuksesan Sistem Informasi Kemahasiswaan (SIKMA) dengan Pendekatan Model DeLone dan McLean

2018 ◽  
Vol 1 (1) ◽  
pp. 34-46
Author(s):  
Flourensia Sapty Rahayu ◽  
Robert Apriliyanto ◽  
Yohanes Sigit Purnomo Wuryo Putro
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Information Quality ◽  
Quality Information ◽  
System Quality ◽  
Equation Modelling ◽  
Net Benefits

Implementasi sistem informasi pada sebuah organisasi perlu dievaluasi apakah implementasi tersebut telah dapat dikatakan sukses dan berdampak positif bagi pengguna. Sistem Informasi Kemahasiswaan yang digunakan oleh Universitas Atma Jaya Yogyakarta dikembangkan sebagai sarana mahasiswa dalam mengumpulkan nilai Satuan Partisipasi Aktivitas Mahasiswa Atma Jaya (SPAMA). Melalui sistem ini, setiap mahasiswa dapat mengembangkan potensi-potensi yang dimilikinya. Selama ini belum pernah dilakukan evaluasi terhadap kesuksesan implementasinya. Penelitian ini bertujuan untuk mengukur pengaruh system quality, information quality dan service quality terhadap user satisfaction dan use serta mengetahui net benefits dari penggunaan sistem informasi terkait. Model yang digunakan adalah model kesuksesan sistem informasi Delone & McLean 2003. Terdapat 10 hipotesis yang diuji menggunakan model Structural Equation Modelling (SEM). Dari 10 hipotesis yang diuji, lima dinyatakan diterima dan lima dinyatakan ditolak.

Development and evaluation of a cloud bookcase system for mobile library

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Chin-Feng Lai ◽  
Hua-Xu Zhong ◽  
Po-Sheng Chiu ◽  
Ying-Hung Pu
Keyword(s):  
Service Quality ◽  
Mobile Devices ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Content Type ◽  
The People ◽  
User Ratings

PurposeThis study aims to adopt cloud technology and develop a “cloud bookcase system” to make it possible to provide consistent mobile reading experiences to allow readers to use all kinds of mobile devices to read e-books.Design/methodology/approachThis study implements a cloud bookcase and uses four indicators (system quality, information quality, service quality, user satisfaction) to evaluate the system for reading e-books.FindingsAfter completing the system, the authors used a questionnaire to evaluate the system. The results show that the quality can meet the needs and satisfaction of users. Subsequent interviews with some of the participants also reveal the biggest concerns of readers include library policy, resources and system quality.Practical implicationsSystem quality, information quality, service quality and satisfaction are adopted as the indicators to assess the ratings from people using mobile devices to read e-books on the cloud bookcase system developed in this study to evaluate whether the cloud bookcase system is a successful information system as well as the relations between mobile device factors and user ratings. The results indicate that the ratings from more than half of the readers for the system, as shown in the various indicators, achieve more than 60%. From the interview results, the results show that some participants also reveal there is still room for improvement in some areas.Originality/valueThis study implements a cloud bookcase and there are three contributions: (1) the cloud bookcase system developed in this study based on related theories proves able to meet the needs of users, (2) this system had high ratings for all four indicators, (3) the interview responses reveal that most people regard system quality as the most important, and some of the people value some of the items more, including library policy, readers' interests and more resources, especially the number of e-books available.

EFEKTIFITAS SISTEM INFORMASI PERENCANAAN DAN KEUANGAN AKRUAL (SIRKA) DALAM PROSES PERENCANAAN PEMBANGUNAN DAERAH KABUPATEN SITUBONDO

BISMA ◽  
2018 ◽  
Vol 12 (1) ◽  
pp. 92
Author(s):  
Diah Wahyu Puspitarini
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Development Planning ◽  
Ease Of Use ◽  
Primary Data ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Net Benefit

Abstract: This study aims to analyze the effectiveness of the implementation of Accrual Finance and Planning Information System (SIRKA) on the regional development planning process of Situbondo Regency. The effectiveness of SIRKA is measured by Delone and McLane’s Information Systems Success Model (2003). The variables used to measure the success of SIRKA are system quality, information quality, service quality, user satisfaction, and net benefit. This is a quantitative research employing census sampling method with the population consists of all users of SIRKA planning. The primary data were sourced from the questionnaires distribution and analyzed using SmartPLS. The results of analysis prove that system quality and service quality affect SIRKA user satisfaction and net benefit. This means that the system quality measured by ease of use, reliability, response time, integrity, accessibility, and output quality supports the accomplishment of timely budget arrangement. SIRKA implementation also increases job performance. However, service quality has no effect on user satisfaction and net benefit. Keywords:     System Quality, Information Quality, Service Quality, User Satisfaction, and Net Benefit.

Developing Countries E-Government Services Evaluation Identifying and Testing Antecedents of Satisfaction Case of Algeria

2018 ◽  
Vol 14 (1) ◽  
pp. 63-85 ◽  
Author(s):  
Djilali Idoughi ◽  
Djeddi Abdelhakim
Keyword(s):  
Developing Countries ◽  
Service Quality ◽  
Information Quality ◽  
Perceived Usefulness ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Government Services ◽  
Digital Skills ◽  
Services Evaluation

Because user's satisfaction is considered one of the most important factors in e-government success assessment, this study examines impacts of system quality, information quality, service quality, digital skills, access means, service awareness, trust, and perceived usefulness on expressed satisfaction about e-government services. Using survey, 1453 valid responses were collected from e-government services users across Algeria. The study empirical outcomes shows eight out of nine identified factors have significant impacts on users' satisfaction with e-government services.

Analisis Pengaruh System Quality, Information Quality, Service Quality Terhadap Net Benefit Pada SI-PMB

2021 ◽  
Vol 10 (2) ◽  
pp. 259-263
Author(s):  
Agustinus Suradi ◽  
Marina Windarti ◽  
Syams Kurnaiawan Hidayat
Keyword(s):  
Service Quality ◽  
Information Quality ◽  
Partial Least Square ◽  
Least Square ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Net Benefit ◽  
Is Success

Strategi pengembangan sistem informasi perlu dievaluasi untuk mendukung keberhasilan dan kualitas layanan sistem informasi penerimaan mahasiswa baru. Ada ketidakpuasan pengguna SI-PMB dalam mendapatkan informasi yang mereka inginkan. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas informasi, kualitas sistem, kualitas layanan terhadap manfaat bersih SI-PMB. Model DeLone McLean IS Success digunakan dalam penelitian ini, dengan komponen variabel: kualitas informasi, kualitas sistem dan kualitas layanan. Analisis data menggunakan model struktural dengan alat analisis Partial Least Square. Hasil penelitian ini menunjukkan bahwa tidak terdapat hubungan yang positif dan signifikan antara variabel kualitas informasi dengan kepuasan pengguna nilai statistik T sebesar 0,426. Ada hubungan yang positif dan signifikan antara variabel kualitas sistem dan kepuasan pengguna dengan statistik T 3,103. Terdapat hubungan yang positif dan signifikan antara variabel kualitas pelayanan dengan kepuasan pengguna, nilai T statistic sebesar 2,604. Hubungan antara variabel kepuasan pengguna dan manfaat bersih, nilai statistik t sebesar 9,294 menyatakan bahwa terdapat hubungan yang positif dan signifikan antara variabel kepuasan pengguna dengan manfaat bersih.

scholarly journals INFLUENCE OF INFORMATION QUALITY, SYSTEM QUALITY, SERVICE QUALITY AND SECURITY ON USER SATISFACTION IN USING E-MONEY BASED PAYTREN APPLICATIONS

2019 ◽  
Vol 3 (2) ◽  
pp. 288-299
Author(s):  
Winanda Wahana Wargadalam
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Information Service ◽  
Sampling Technique ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Business Form

Nowadays technology grow extremely fast and it is helpful in communication and transactions, this effect to human behavior that people consider using technology intentively in daily activites cause of its facilities, one of facilities is digital economic transactions or e-money. Due to increasing of technology, there are some companies run their business form e-money based applications, one of the applications is the PayTren. The purposed of this research is to examine the satisfactory of the user who apply PayTren applications, such as the influence of information quality, system quality, service quality and security. The method of the research is based on DeLone and McLean models, then it will be modified. The research’s data is quantitative data. researchers collected 89 questionnaires from the population of PayTren application users in Batam by using a purposive sampling technique.  The conclusion of the research show that there is an influence between the quality of information, service quality and security on the satisfaction of e-money users based on the PayTren application, while it is found that there is no influence between the quality of the system on the satisfaction of e-money users based on PayTren applications.

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