INFLUENCE OF SERVICE QUALITY ON CUSTOMER LOYALTY THROUGH PERCEIVED RISK, SATISFACTION, AND TRUST IN BRANCHLESS BANKING CUSTOMERS

This study examines and analyses the effect of service quality on customer loyalty mediated by perceived risk, satisfaction, and trust variables in branchless banking customers. Today's lifestyle changes are strongly influenced by fintech, which is rapidly developing. There is a need for urban and remote communities to adapt with these changes. However, there are still many uneducated people, especially in remote areas. The method used in this quantitative research was conducted by distributing questionnaires and interviewing of 100 samples of branchless banking customers to explore all information about customers. Data processing was performed by using SEM PLS software. The results showed that service quality has a negative and significant effect on perceived risk; service quality has a positive and significant effect on satisfaction; service quality has a positive and significant effect on trust; perceived risk has a positive and significant effect on customer loyalty; satisfaction negatively and insignificantly affects customer loyalty; and trust has a positive and significant effect on customer loyalty. However, the effect of service quality on customer loyalty through perceived risk is negative and insignificant. Service quality on customer loyalty through satisfaction has a negative and insignificant effect. Meanwhile, the influence of service quality on customer loyalty through trust as a mediator variable is positive and significant. Keywords: Service quality, perceived risk, satisfaction, trust, customer loyalty, branchless banking.

PERAN GOOD CORPORATE GOVERNANCE DALAM MEMINIMALISIR TERJADINYA FINANCIAL DISTRESS

This study aims to determine the effect of managerial ownership, independent board of commissioners, board of directors, and audit committee on financial distress in banking companies listed on the Indonesia Stock Exchange from 2015 to 2019. This research used the purposive sampling method with a sample of 41 companies consisting of 205 observational data. Data were analyzed using logistic regression. The results showed that independent board of commissioners and board of directors had a significant and negative effect on financial distress. However, managerial ownership and audit committee did not have a significant effect on financial distress. This study supports the agency theory, which states that the monitoring role of the independent board of commissioners and the board of directors can minimize the occurrence of agency conflicts in a company. Keywords: audit committee, board of directors, financial distress, independent board of commissioners, managerial ownership

OPTIMALISASI PENGENDALIAN PERSEDIAAN BAHAN BAKU DENGAN METODE JOINT ECONOMIC ORDER QUANTITY (JEOQ) PADA UD PURNAMA JATI JEMBER

This study aims to determine the optimal amount of raw materials inventory needs and the reorder point of raw materials in UD Purnama Jati Jember. UD Purnama Jati Jember is a company engaged in the production of Jember Regency speciality food and souvenirs. Due to not having a standard method, there are problems of raw material inventory in the production process, including overproduction and excess or shortage of raw materials. Data were obtained by interviewing the company owner and observing the company's production process. Data analysis were performed using least square forecasting, JEOQ, safety stock, and reorder points method. The results of the study showed that the optimal raw material needs are 4,644.772 kg of tape, 2,491.411 kg of wheat flour, 3,967.927 kg of egg, 1,439.623 kg of butter, and 3,519.371 kg of sugar. The total inventory cost of raw material is Rp. 281,296,067 indicated a more efficient inventory cost than the previous method. Meanwhile, the amount of raw materials inventory for the reordering point is 417.39 kg of tape, 231.29 kg of wheat flour, 358.88 kg of eggs, 131.78 kg of butter, and 318.99 kg of sugar. Keywords : JEOQ, raw materials control, reorder point, total inventory costs

INKLUSI KEUANGAN DAN TEKNOLOGI, P2P LENDING, KEMISKINAN DAN PENGEMBANGAN SUMBER DAYA MANUSIA AGREGAT

This study aims to find the development of aggregate human resources based on human capital investment in poverty alleviation efforts in Indonesia. The data used is secondary data obtained and processed from the Indonesian Financial Services Authority and the world bank. This study uses a vector error correction model to estimate, simulate, and predict each of the variables studied to provide an overview of the opportunities and threats of technological inclusion and financial inclusion in poverty reduction efforts based on human capital investment in the education-based human capital framework. Inclusion has the potential to be an opportunity to reduce the cost of education so that human capital investment efforts in the framework of education-based human capital work by the poor have a higher chance of success. Financial inclusion support from official P2P lending can also support poor people's capital in investing in human capital, but with low interest and must be close to zero and would be better with zero interest. Keywords: education, financial inclusion, human resources, P2P lending, poverty alleviation

ANALISIS KEPUASAN KONSUMEN TERHADAP PRODUK SAMBAL KEMASAN UNTUK FORMULASI PERBAIKAN STRATEGI PRODUK

Consumers have a high level of satisfaction with the quality of taste, flavour variants, packaging quality, price, and service quality of Sambel Gendang, while consumers have a low level of satisfaction with the level of spiciness of the product. This study aims to investigate the level of consumer satisfaction and formulate product strategy improvements to be proposed by considering customer satisfaction. Therefore, consumers can repurchase the products and become Sambel Gendang customers. This research uses descriptive analysis research with a quantitative approach. The population of this study was Sambel Gendang consumers. A total of 60 people were taken as samples by using probability sampling technique, and simple random sampling method. The results of this study revealed that 43.3% of respondents were satisfied with the taste quality, 41.7% were dissatisfied with the level of spiciness, 35% were satisfied with the flavour variant, 53.3% were satisfied with the packaging, 41.7% were satisfied with the price, 46.7% were satisfied with the service quality. The proposed marketing strategy by considering customer satisfaction is focused on product and promotion strategies to increase the sales market. Keywords: business, customer satisfaction, product, marketing strategies.

CONVERGENCE OF FINANCIAL DEVELOPMENT IN ASEAN BASED ON PRIVATE CREDIT AND LIQUID LIABILITIES INDICATORS

The financial development gap for ASEAN countries is critical to analyze since the widening financial development gap will lead to underdeveloped financial sector performance. The concept considered appropriate to measure the gap of financial development is the sigma, and beta convergence approaches. Therefore, this study aims to measure, test, and analyze the convergence of sigma and beta financial development in ASEAN. The method used was the Generalized Moment Method (GMM) dynamic panel with 2010-2017. Results of the study showed that there is a convergence of sigma and beta financial development in ASEAN countries. The limitation of this study is that it only uses two indicators of financial development. The governments of each ASEAN country can improve the financial sector by reforming the financial sector to mitigate, improve, and encourage the development of the financial sector. Keywords: ASEAN, convergence, financial development, GMM

MODEL DISTRIBUSI KERAJINAN KREATIF JEMBER MENUJU PASAR INTERNASIONAL

The creative industry is one of the industries that currently supports the Indonesian economy. The purpose of this study is to formulate the distribution model of Jember's creative industry towards the international market. This study is quantitative-descriptive research conducted in Jember using SMEs as population. Furthermore, samples were taken by using a non-probability sampling technique with a convenience sampling method. The analytical tool used in this study was a fishbone diagram. The results of the fishbone diagram analysis showed several causes of SMEs growth problems such as the lack of HR skills in foreign languages, the inadequate of sophisticated technology in business, and the minimal amount of business capital. The inappropriate adoption of the technology was then identified as the root cause of the problem. Thus, the distribution model for the creative industry to increase competitiveness in the international market is the technology application in every element of the SMEs. Keywords: creative industry, distribution model, fishbone diagram, international market

PENGARUH DEBT TO EQUITY RATIO, SALES GROWTH TERHADAP DEBT RETURN ON ASSET DAMPAKNYA PADA DIVIDEN PAY OUT RATIO

Penelitian bertujuan untuk mengetahui pengaruh Debt To Equity Ratio (DPR) dan Sales Growth (SG) terhadap Return On Asset (ROA) serta dampaknya pada Dividen Pay Ratio (DPR). Jenis penelitian eksplanatori. Populasi penelitian 131 perusahaan manufaktur yang terdaftar di Bursa Efek Indonesia. Teknik Pengambilan sampel menggunakan puposive sampling dengan kriteria sampel adalah yang membagikan dividen berturut-turut selama observasi dan memiliki return on asset positif. Unit analisis laporan keuangan dan metode analisis menggunakan Structural Equation Modeling (SEM). Hasil menunjukkan DER bepengaruh negatif terhadap ROA, SG berpengaruh positif terhadap ROA dan DER bepengaruh negatif terhadap ROA berdampak negatif DPR serta SG berpengaruh positif terhadap ROA dampak positif pada DPR. This study aims to determine the effect of Debt To Equity Ratio (DPR) and Sales Growth (SG) on Return On Assets (ROA) and their impact on Dividend Pay Ratio (DPR). Type of explanatory research. The research population is 131 manufacturing companies listed on the Indonesia Stock Exchange. Sampling technique using puposive sampling with sample criteria is that distributes successive dividends during observation and has a positive return on assets. The unit of analysis of financial statements and analytical methods uses Structural Equation Modeling (SEM). The results show that DER has a negative effect on ROA, SG has a positive effect on ROA and DER has a negative effect on ROA, which has a negative impact on the DPR and SG has a positive effect on ROA, a positive impact on the DPR.

PREDIKSI KREDIT DAN INDEKS MUSIMAN (SEASONAL INDEX) PADA BANK PERKREDITAN RAKYAT DI KABUPATEN JEMBER

This research aims to analyze the credit's predictive value, the development pattern of credit distribution, and the credit fluctuations of 13 Rural Banks in Jember, influenced by seasonal index variables, credit interest, NPL, LDR, ROA, CAR, and operational efficiency ratio. This study used an explanatory research approach. The sample consisted of all Rural Banks' quarterly financial reports in 2014-2019 taken by a purposive sampling method. Data were analyzed using three methods, i.e., double exponential smoothing, moving average ratio, and multiple linear regression analysis methods. Results showed that, according to each data analysis method, ten Rural Banks experienced increased credit distribution. However, the other three Rural Banks experienced a decrease in credit distribution. The study results also indicated an increasing trend in the development pattern of credit distribution. Meanwhile, the NPL and LDR variables partially influenced credit fluctuations. Keywords: credit prediction, rural bank, seasonal index

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI PERTUMBUHAN LABA PERUSAHAAN SEKTOR PERTAMBANGAN YANG TERDAFTAR DI BEI

This study aims to analyze the effect of the current ratio (as a measure of the liquidity ratio), debt ratio (as a measure of the solvency ratio), total asset turnover (as a measure of activity ratio), gross profit margin, and return on assets (as a measure of the ratio. profitability) on the profit growth of mining sector companies. The sample consisted of 37 mining sector companies listed on the IDX during the 2015-2018 period taken by the purposive sampling method. The data analysis method used is multiple linear regression analysis. The study results indicate that the current ratio, debt ratio, total asset turnover, and return on assets significantly affect profit growth. Meanwhile, the gross profit margin variable does not affect profit growth. These results inform that the current ratio, debt ratio, total asset turnover, and return on assets can be used to predict the mining companies' future profit growth. Meanwhile, the gross profit margin cannot be used as a predictor of profit growth. Keywords: current ratio, debt ratio, gross profit margin, growth of profit, return on asset, total asset turnover