scholarly journals Service Environment of Restaurants: Findings from the youth customers

2017 ◽  
Vol 2 (2) ◽  
pp. 67 ◽  
Author(s):  
Ho Voon. Boo
Keyword(s):  
Human Service ◽  
Fast Food ◽  
Publishing House ◽  
Restaurant Industry ◽  
Service Environment ◽  
Fast Food Restaurants ◽  
International Publishing ◽  
The Impact ◽  
Open Access Article ◽  
Customer Satisfaction And Loyalty

The relatively service-driven restaurant industry is becoming more important in generating income for many Asian countries and hence the service performance of the restaurants must be well understood and managed. The key determinants for restaurant service quality need to be identified, especially for the important segment such as youth customers. Therefore, this paper aims to explore the importance of service environment (servicescape and human service), food quality and price from the youth customers’ perspective. The types of restaurant investigated were the fine dining (n1 = 145), fast food (n2 = 147), and food court (n3 = 117) restaurants. Duly completed structured questionnaires (n = 409) were collected. The key determinants on satisfaction and loyalty were mainly human service and price. However, the impact of servicescape on customer satisfaction and loyalty was relatively smaller, except for fast food restaurants. Keywords: Service environment, youth, restaurant. © 2017 The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

scholarly journals Teaching Architecture for Tertiary Students during Covid-19: Issues & Reflections

2021 ◽  
Vol 6 (16) ◽  
Author(s):  
Nurhayati Zulkeply ◽  
Noor Fatehah Mat So’od ◽  
Zurinda Mat Rabu ◽  
Seri Intan Sidik
Keyword(s):  
Teaching Methods ◽  
Publishing House ◽  
Learning Activities ◽  
Educational Systems ◽  
Alternative Teaching ◽  
International Publishing ◽  
Positive And Negative Feedback ◽  
Teaching Learning ◽  
The Impact ◽  
Open Access Article

The impact of the coronavirus disease 2019 pandemic has been a great concern on educational systems around the world. In coping with the hasty situation and having no other option, the Architecture School of UCSI university has swiftly changed their traditional to virtual teaching/learning method in adapting to the new educational environment. This article explores the major concern and alternative teaching methods and learning activities through online platforms in design courses. The outcomes showed positive and negative feedback by conducting a questionnaire survey among the undergraduate & postgraduate architecture programs throughout the School of Architecture & Built Environment, UCSI University. Keywords: Architecture, Virtual Learning, Covid-19, Design Course eISSN: 2398-4287© 2021. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians/Africans/Arabians), and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI:

The impact of Wi-Fi service on millennial diners

2019 ◽  
Vol 10 (3) ◽  
pp. 383-400 ◽  
Author(s):  
Jiyeon Jeon ◽  
Myongjee Yoo ◽  
Natasa Christodoulidou
Keyword(s):  
Fast Food ◽  
Value Added ◽  
Restaurant Industry ◽  
Content Type ◽  
Casual Dining ◽  
A Value ◽  
Fast Food Restaurants ◽  
Customer's Loyalty ◽  
The Impact ◽  
Coffee Shops

Purpose The purpose of this study is to explore the impact of Wi-Fi service on the millennial generation’s loyalty to restaurants. Additionally, this study examines the impact of Wi-Fi service on three different types of restaurants (coffee shops, fast-food restaurants and casual dining restaurants). Furthermore, this study examines the similarities and differences that exist cross-culturally between Americans and Koreans. Design/methodology/approach A total number of 480 questionnaires were collected to empirically test the study model. A factor analysis that used a principal components analysis with varimax rotation was performed to condense the loyalty items into a few underlying constructs, and the Cronbach’s alpha was checked to test for reliability. A multiple regression analysis and t-test were performed to test the study hypotheses. Findings The results show that Wi-Fi service has a significant impact on millennials’ loyalty behavior on all three types of restaurants in this study. However, the differences between Americans and Koreans on how they perceive the Wi-Fi services turned out to be significant only for coffee shops. Research limitations/implications The authors used a non-probability convenience sampling method for data collection. The findings cannot be generalized to other types of restaurants, such as fine dining and luxury restaurants. Although the results indicate a positive relation between Wi-Fi usage and a customer’s loyalty, loyalty is a multifaceted concept where a variety of factors, such as frequency or convenience can have an impact. Practical implications The findings should encourage marketers in the restaurant industry to use Wi-Fi as a value-added service for their customers. Originality/value There are limited studies on how significant Wi-Fi service is for the hospitality industry, and in particular, for restaurants. This study builds on the scholarship of Cobanoglu et al. (2012) on the value of the customer loyalty by providing new insights into customers’ views on Wi-Fi service in the restaurant industry.

A Review of Interpreting the Parameters of Nature-based Trail Setting in Primary Rainforest using ROS Concept

2017 ◽  
Vol 2 (5) ◽  
pp. 269
Author(s):  
Alamah Misni ◽  
Ahmad Nazrin Ab. Aziz ◽  
Firdaus Che Sulaiman ◽  
Che Bon Ahmad
Keyword(s):  
Open Access ◽  
Natural Resources ◽  
Peer Review ◽  
Publishing House ◽  
Natural Beauty ◽  
Recreation Opportunity Spectrum ◽  
International Publishing ◽  
The Impact ◽  
Management And Conservation ◽  
Open Access Article

Primary rainforest as an old heritage has become widely known because of its old natural, beautiful setting and the richest of its biodiversity. A nature-based trail is a natural path in the rainforest as a medium to explore the uniqueness of the natural beauty assets and the biodiversity of the forest. The development of the nature-based trail settings in a primary rainforest gives the impact towards visitor’s experience indirectly to appreciate the biodiversity. Recreation Opportunity Spectrum (ROS) parameters will be used to interpret the effectiveness of the trail. The sustainability of natural resources becomes a major concern towards the management and conservation of the biodiversity.Keywords: Biodiversity; heritage; rainforest; ROS parameterISSN: 2398-4287© 2017. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

scholarly journals Water as a Natural Element for Children’s Preferred Visual Landscape

2020 ◽  
Vol 5 (14) ◽  
pp. 187-191
Author(s):  
Marina Abdullah ◽  
Izham Abdul Ghani ◽  
Mohd Zulhaili Teh ◽  
Muhammad Falihin Jasmi
Keyword(s):  
Open Access ◽  
Publishing House ◽  
Keywords Children ◽  
Outdoor Spaces ◽  
Natural Element ◽  
International Publishing ◽  
Visual Landscape ◽  
The Impact ◽  
Open Access Article ◽  
Future Growth

A child needs the best environment for the formation of themselves. Water elements may inject interest among children to be closer to their natural environment. This study focuses on the impact of water elements as an attraction to children. This study focuses on the pictorial investigation of water at outdoor spaces for six-year-old children. This study adapted the technique by Miskell (2011) in dividing places through a spectrum of naturalness helps to differentiate places from the pristine to the developed. Moreover, it guides parents towards knowing the children needs in their environment and improving happiness for their future growth. Keywords: children; children experience; water element; visual landscape. eISSN: 2398-4287© 2020. The Authors. Published for AMER ABRA cE-Bsby e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, UniversitiTeknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v5i14.2177

scholarly journals Impact of Outdoor Space towards the Elderly Wellbeing at Rumah Ehsan Kuala Kubu Bharu

2018 ◽  
Vol 3 (12) ◽  
pp. 91
Author(s):  
Ahmad Ridzwan Othman ◽  
Fikri Fadzil
Keyword(s):  
Open Access ◽  
Elderly Care ◽  
Publishing House ◽  
The Elderly ◽  
Care Centre ◽  
Outdoor Spaces ◽  
International Publishing ◽  
Outdoor Space ◽  
The Impact ◽  
Open Access Article

There is a correlation between the wellbeing of residents of elderly care centre with a well-designed outdoor space. The study was to assess the impact of outdoor space towards the elderly wellbeing in a selected care centre in Malaysia. The focus was on how the elderly physically, emotionally, psychologically and socially behave towards their environment. The investigation is expected to raise awareness amongst the elderly, public and even professionals regarding the significance and implication of having well-designed outdoor spaces at elderly care centre.Keywords: Outdoor space; elderly; wellbeing; space designeISSN 2398-4295 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

scholarly journals Company Performance during Covid-19: Impact of Leverage, Liquidity and Cash Flows

2021 ◽  
Vol 6 (17) ◽  
Author(s):  
Sara Naquia Hanim Shaharuddin ◽  
Radziah Mahmud ◽  
Nor Khadijah Mohd Azhari ◽  
Widya Perwitasari
Keyword(s):  
Publishing House ◽  
Secondary Data ◽  
Movement Control ◽  
Cash Flows ◽  
Company Performance ◽  
Future Studies ◽  
International Publishing ◽  
Control Order ◽  
The Impact ◽  
Open Access Article

Due to the movement control order, company performance is predicted to be highly affected by Covid-19 pandemic.  Thus, this study seeks to examine the impact of leverage, liquidity and cash flows from operations towards company performance during the Covid-19 pandemic. Using secondary data from public listed companies on Bursa Malaysia with two financial quarters in the financial year 2020, it is found that there is a significant impact of liquidity and cash flows from operations on company performance. This study may contribute as additional literature to future studies and provide sights to regulators in dealing with the pandemic outbreak. Keywords: Covid-19; leverage; liquidity; cash flows eISSN: 2398-4287© 2021. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians/Africans/Arabians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI:

scholarly journals Impact of Dining Café Atmospherics on Youth Behavioural Intention

2016 ◽  
Vol 1 (4) ◽  
pp. 13
Author(s):  
Abdul Jalil Aina Nur
Keyword(s):  
Significant Positive Correlation ◽  
Publishing House ◽  
Behavioural Intention ◽  
Five Factors ◽  
Ambient Intelligent ◽  
Academic Researchers ◽  
International Publishing ◽  
The Impact ◽  
Intention To Revisit ◽  
Open Access Article

This study aims to investigate the impact of café atmospherics on Malaysian youth behavioural intention. The findings from the study indicate: (1) The youth preferences of store atmosphere in cafes include five factors, specifically, lighting, facility aesthetic, employee factor, ambient intelligent and music; (2) Cafe atmospheric (lighting, facility aesthetic, employee factor, ambient intelligent and music) factors have significant positive correlation with youth approach behaviours. As a conclusion, this study is important to the foodservice operators to understand the youth intention to revisit a café. The paper concludes with the implications for academic researchers and marketing practitioners.© 2016. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.Keywords: Atmospheric; Youth; Behavioural Intention; Malaysia.

scholarly journals The Impact of Vegetation on Thermal Performance

2018 ◽  
Vol 3 (11) ◽  
pp. 147
Author(s):  
Alamah Misni
Keyword(s):  
Thermal Performance ◽  
Thermal Environment ◽  
Publishing House ◽  
Landscape Design ◽  
Single Family ◽  
Different Types ◽  
International Publishing ◽  
The Impact ◽  
Family House ◽  
Open Access Article

This paper investigates the effect of vegetation in modifying outdoor temperature around a single-family house in a hot and humid tropical climate. The climatic parameters, house location, and physical characteristics of landscape design are measured and surveyed. The focus of this study is on the impact of trees and different types of foliage on the thermal environment of the houses.  The main findings are that heavily landscape around single-family houses can potentially slow heat build-up by shading, evapotranspiration, and wind channelling by as much as 4°C.Keywords: Single-family house, thermal performance, landscape design, evapotranspirationeISSN 2398-4295 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. http://dx.doi.org/10.21834/ajbes.v3i11.110

scholarly journals The Impact of Redevelopment towards Physical and Socioeconomy of Orang Asli in Ulu Kuang Village, Rawang

2017 ◽  
Vol 2 (5) ◽  
pp. 71 ◽  
Author(s):  
Jamalunlaili Abdullah ◽  
Muhammad Azri Alwi ◽  
Che Bon Ahmad
Keyword(s):  
Comparative Analysis ◽  
Open Access ◽  
Publishing House ◽  
Economic Conditions ◽  
Water Tank ◽  
Income Generation ◽  
Orang Asli ◽  
International Publishing ◽  
The Impact ◽  
Open Access Article

This study was conducted at Orang Asli settlement in Ulu Kuang Village, Rawang in order to evaluate the impacts of the redevelopment of the settlement towards its physical and socio-economic conditions. 73 out of 92 households were interviewed during the study period. Descriptive, comparative analysis and socioeconomic analyses were conducted. It was found that generally the Orang Asli were satisfied with their physical and socio-economic conditions after the redevelopment, although a few problems remain. Some improvements such as the provision of water tank and waste disposal collecting service, as well as income generation and human development programmes are offered.Keywords: Redevelopment; Orang Asli (aborigines); Socio-economic impacts; physical impactsISSN: 2398-4287© 2017. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

scholarly journals Design Guidelines of Residential Environments to Stimulate Children’s Creativity

2018 ◽  
Vol 3 (6) ◽  
pp. 65
Author(s):  
Mohsen Faizi ◽  
Amirreza Karimi Azari ◽  
Saeid Norouzian Maleki
Keyword(s):  
Publishing House ◽  
Design Principles ◽  
Design Guidelines ◽  
Artificial Environment ◽  
New Thinking ◽  
Growth Activation ◽  
International Publishing ◽  
The Impact ◽  
Open Access Article

Because of age growth, activation, promotion of creativity in children is extremely valuable. In order to improving creativity, there are some methods to encourage children’s mind to new thinking and develop the creativity. One of these methods is the impact of natural or artificial environment to increase children’s creativity. Because children spend a lot of their time with family at home, physical environment of house, effects on the children talent development and creativity. In the present study, based on combining analysis of the survey, we proposed some design principles of residential spaces to enhance children’s creativity. Keywords: Children creativity; quality of life; residential spaces; design principles eISSN 2514-7528 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

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