scholarly journals Factors Affecting Collaboration Portal Effectiveness of the Audit Board of Indonesia

2021 ◽  
Vol 5 (4) ◽  
pp. 137
Author(s):  
Afrialdi Syahputra ◽  
Paulus Insap Santosa ◽  
Rudy Hartanto
Keyword(s):  
Service Quality ◽  
Job Performance ◽  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Equation Modeling ◽  
System Quality ◽  
Study Results ◽  
Collaboration Quality ◽  
Facilitating Conditions

The Audit Board of the Republic of Indonesia is known as Badan Pemeriksa Keuangan (BPK). In carrying out its duties and functions, it empowers and relies on information technology (IT) infrastructure that covers all aspects, including planning, procurement, service provision, information asset security, service continuity, and evaluation. BPK implements a collaboration portal to meet service needs and teamwork during the audit process, ad-hoc committees, and leader instructions to follow BPK’s strategic plan. BPK needs to assess the effect of the collaboration portal in supporting employee performance and improving IT services. As a result, this study aims to investigate the factors that influence the effectiveness of the BPK collaboration portal. This study used Delone and McLean model of information system success by looking at the relationship of system quality, information quality, service quality, facilitating conditions, and collaboration quality to user satisfaction and individual job performance. The research method used a quantitative approach with partial least squares-structural equation modeling (PLS-SEM). The sample data was collected from 60 respondents at BPK. The data obtained from the respondents were processed using the SmartPLS application. The study results show that information quality, facilitating conditions, and collaboration quality positively and significantly affect user satisfaction. There is a positive and significant influence of user satisfaction on individual job performance. In addition, system quality and service quality do not significantly influence user satisfaction with collaboration portal services.

scholarly journals EVALUATING THE ROLL OF SERVICE QUALITY AS A MEDIATOR ON USER SATISFACTION IN E- GOVERNMENT APPLICATIONS

2013 ◽  
Vol 8 (1) ◽  
pp. 55-65
Author(s):  
Mohammed A. Kafaji
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Structural Equations ◽  
Mediating Effect ◽  
Mediation Effect ◽  
Equation Modeling ◽  
System Quality ◽  
The Public

This study is designed to assess the mediating effect of the Service Quality in shaping the experience of users of e-Government applications. Users normally evaluate their satisfaction in using technological innovation such as e-Government from their direct and indirect involvement and the perceived value of the system in question. To study the mediation effect, a self-administered questionnaire based on a tested model is used to collect the experience of users of recently implemented e-Government applications in the public sector in Saudi Arabia. Data was gathered from 208 internal respondents and then analyzed using structural equation modeling (SEM). Different mediation models were tested and evaluated using common standard SEM parameters. The results showed that the value perceived from the System Quality and Information Quality does impact the User Satisfaction, but Service Quality was found to play a stronger role in mediating the relationship between User Satisfaction and both the System Quality and Information Quality. The degree and direction of this mediation were analyzed and interpreted from the user and the technical support perspectives. The study compares these findings with those from earlier studies using similar models. Key words: e-government, mediation, structural equations modeling, information quality, system quality, service quality, user satisfaction.

scholarly journals Evaluasi Kepuasan Pengguna Terhadap Respon Cepat Tanggap Layanan Aplikasi Mobile Myindihome Berdasarkan Kombinasi Metode Servqual dan Metode Webqual

2020 ◽  
Vol 11 (1) ◽  
Author(s):  
Endah Saputri ◽  
Dedy Syamsuar
Keyword(s):  
Structural Equation Modeling ◽  
Service Quality ◽  
Mobile Applications ◽  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Customer Complaints

<p align="center"><strong>Abstract</strong></p><p class="Isiabstract">As for this research aims to determine the level of satisfaction of myindihome mobile application users. As a service provider, PT. Telkom, Tbk is required to be able to provide service, a fast respons, precise and accurate to customers. Even though it has several facilities to accommodate all customer complaints in Indonesia, but in reality there are still many customer complaints that have not been resolved properly which need attention. In this study, measurement of user satisfaction toward service responsiveness uses a combination of ServQual method and WebQual method. The combination of both theories, effectively addresses multicollinearity (if many variables are highly correlated). In connection with that condition, based on the theory of service quality (ServQual) is used to determine satisfaction with the application, is there an influence of variables of reliability, responsiveness, empathy, assurance, and tangible toward user satisfaction both individuals and groups. While based on the website quality (webqual 4.0) instrument identify quality based on three variables, namely usability, information quality, and service interaction quality. PLS (Partial Least Square) model of calculation which is one of the Structural Equation Modeling is used to test research hypothesis. Reliability and validity have also been tested. This study is also emphasis on the extent to which the perception of the quality of service of mobile applications myIndiHome perceived and how it affects the user satisfaction of mobile applications myIndiHome in this case the customer indihome that have significant impact on customers' satisfaction..</p><p class="Isiabstract"><strong>Keywords</strong><strong> </strong><strong>:</strong><strong> </strong><strong> </strong>Indihome, User Satisfaction, Servqual, and Webqual</p><p class="Isiabstract" align="center"><strong>Abstrak</strong></p><p class="Abstrak"><em>Adapun penelitian ini bertujuan untuk mengetahui tingkat kepuasan pengguna aplikasi mobile my</em><em>I</em><em>ndi</em><em>H</em><em>ome. Sebagai penyedia layanan, PT. Telkom, Tbk dituntut untuk mampu memberikan pelayanan atau respon yang cepat, tepat dan akurat kepada pelanggan. Meskipun memiliki beberapa sarana untuk menampung semua keluhan pelanggan di Indonesia, namun dalam kenyataannya masih banyak keluhan pelanggan yang belum dapat terselesaikan dengan baik yang perlu diperhatikan. Dalam penelitian ini, pengukuran </em><em>kepuasan pengguna terhadap respon cepat tanggap layanan </em><em>menggunakan kombinasi metode ServQual dan WebQual. Kombinasi kedua teori, secara efektif menangani multikolinieritas (jika banyak variabel yang sangat berkorelasi). Sehubungan dengan kondisi itu, berdasarkan teori service quality (ServQual) digunakan untuk mengetahui kepuasan terhadap aplikasi tersebut, apakah ada pengaruh variabel reliability, responsiveness, empathy, assurance, dan tangible terhadap kepuasan pengguna baik perorangan maupun kelompok. Sedangkan berdasarkan instrumen </em><em>website quality (</em><em>webqual 4.0</em><em>)</em><em> mengidentifikasi kualitas berdasarkan tiga variabel yaitu usability, information quality, dan service interaction quality. </em><em>Perhitungan model PLS (Partial Least Square) yang merupakan salah satu Structural Equation Modeling (SEM) digunakan untuk menguji hipotesis penelitian. Reliabilitas dan validitas juga telah diuji. Penelitian ini juga menekankan pada sejauh mana persepsi tentang kualitas layanan aplikasi mobile myIndiHome yang dirasakan dan bagaimana pengaruhnya dengan kepuasan pengguna aplikasi mobile myIndiHome dalam hal ini pelanggan indihome yang memiliki dampak signifikan pada kepuasan pengguna.</em></p><strong>Kata kunci :</strong> Indihome, Kepuasan Penggguna, Servqual, dan Webqual

scholarly journals Influence of System Quality, Information Quality, Service Quality on User Acceptance and Satisfaction and Its Impact on Net Benefits (Study of Information System Users Lecturer Performance Load (BKD) in Malang State University)

2019 ◽  
Vol 10 (3) ◽  
pp. 111-132
Author(s):  
Rini Widiastuti ◽  
Bambang Santoso Haryono ◽  
Abdullah Said
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Partial Least Square ◽  
Equation Modeling ◽  
Quality Information ◽  
State University ◽  
System Quality ◽  
Net Benefits

Abstract This study aims to examine the influence of system quality, information quality, and service quality of the lecturer at Malang State University. This study will also investigate the effect on user satisfaction and its impact on net benefits for users of UM Information System Expenses. This study applies a modification of the information system success model from DeLone & McLean. The model is analyzed by modeling the Structural Equation Modeling (SEM) based on components or variants (component based) that are popular with Partial Least Square (PLS) using SmartPLS version 3.2.8. The results of this study are expected to be adopted as input and consideration in developing, improving, and improving the performance of the UM BKD information system. The research design used in this study is quantitative research. Respondents in this study were 93 UM PNS lecturers who were actively teaching. The questionnaire was online distributed by accessing the page provided. The results showed that there was a positive but not significant effect between system quality, information quality, and service quality on the use of the BKD system. However, there is a positive and significant influence between system quality, information quality, and service quality on the BKD system user satisfaction, between the uses of the BKD system on net benefits, and between the satisfaction of the BKD system users on net benefits. The implementation of BKD UM information system can be declared successful because there is a positive correlation between variables.

scholarly journals Testing and Validating DeLone and MacLean IS Model: ERP System Success in Higher Education Institutions of Pakistan

2020 ◽  
Vol 10 (5) ◽  
pp. 6242-6248
Author(s):  
Z. H. Khand ◽  
M. R. Kalhoro
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
Equation Modeling ◽  
System Quality ◽  
Erp Systems ◽  
Delone And Mclean ◽  
The Impact

The universities in Pakistan have recently started replacing their old legacy systems with ERP systems which are commonly used in business organizations to gain a competitive edge over competitors. The Higher Education Commission (HEC) has implemented ERPs systems at eight different Universities in Pakistan. HEC has invested a huge amount of money to facilitate the integration, customization, and implementation of ERP systems in these universities. Previous studies have mainly focused on Critical Success Factors (CSFs) and risk factors of ERP systems. This study intends to empirically measure the support of ERP systems in teaching processes. DeLone and McLean model of Information Systems (IS) success is one of the most commonly used models cited in IS literature. In this study, the DeLone and McLean model was applied at a University level analysis to access the impact of ERP in higher educational institutions and their support in the improvement of academic processes. Hypotheses were tested on the research model using empirical data collected from 230 respondents, including students and faculty at two selected universities, with the use of a questionnaire. The data were analyzed by structural equation modeling. The model was empirically tested and the findings showed that use and user satisfaction affected most net benefits. Information quality, system quality, and service quality accounted for 42.6% effect in use. Whereas, information quality, system quality, service quality, and use accounted for 46.5% variance in user satisfaction.

scholarly journals Factors Influencing Self-Regulation in E-learning 2.0: Confirmatory Factor Model | Facteurs qui influencent la maîtrise de soi en cyberapprentissage 2.0 : modèle de facteur confirmative

2016 ◽  
Vol 42 (2) ◽  
Author(s):  
Hong Zhao
Keyword(s):  
Hong Kong ◽  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Success Factors ◽  
Factor Model ◽  
Self Regulation ◽  
Equation Modeling ◽  
System Quality ◽  
E Learning

The importance of self-regulation in e-learning has been well noted in research. Relevant studies have shown a consistent positive correlation between learners’ self-regulation and their success rate in e-learning. Increasing attention has been paid to developing learners’ self-regulated abilities in e-learning. For students, what and how to learn are largely predetermined by the learning environment provided by their institutions. Environmental determinants play a key role in shaping self-regulation in the learning process. This paper reports a study on the influences of the e-learning 2.0 environment on self-regulation. The study identified the factors that influence self-regulation in such an environment and determine the relationships between the factors and self-regulation. A theoretical model to categorize the success factors for self-regulated learning was proposed for this kind of environment. Based on the model, a questionnaire was designed and administered to more than two hundred and fifty distance learning students in Beijing and Hong Kong. Through structural equation modeling (SEM) technique, relationships between environmental factors and self-regulation were analyzed. Statistical results showed that several factors affect self-regulation in the e-learning 2.0 environment. They include system quality, information quality, service quality, and user satisfaction. L’importance de la maîtrise de soi en cyberapprentissage a été bien étudiée. Les études pertinentes ont démontré une corrélation positive uniforme entre la maîtrise de soi des apprenants et leurs taux de réussite en apprentissage en ligne. Une attention croissante a été portée au développement des aptitudes de maîtrise de soi des élèves en cyberapprentissage. Pour les élèves, quoi apprendre et comment sont des questions principalement prédéterminées par l’environnement d’apprentissage qu’offrent leurs établissements. Les déterminants environnementaux jouent un rôle clé pour modeler la maîtrise de soi dans le processus d’apprentissage. Cet article rapporte une étude sur les influences de l’environnement de cyberapprentissage 2.0 sur la maîtrise de soi. L’étude a cerné les facteurs qui, dans un tel environnement, influencent la maîtrise de soi et déterminent les relations entre les facteurs et la maîtrise de soi. Un modèle théorique de catégorisation des facteurs de réussite pour l’apprentissage autogéré a été proposé pour ce type d’environnement. Un questionnaire a été conçu selon ce modèle et plus de deux cent cinquante élèves en téléapprentissage à Beijing et à Hong Kong y ont répondu. À l’aide d’une technique de modélisation par équation structurelle, les relations entre les facteurs environnementaux et l’autogestion ont été analysées. Les résultats statistiques ont démontré que plusieurs facteurs affectent l’autogestion dans l’environnement de cyberapprentissage 2.0. Ceux-ci comprennent la qualité du système, la qualité de l’information, la qualité du service et la satisfaction de l’usager.

scholarly journals The E-Filing Tax Implementation Success Examined From The Taxpayer Agency as User

2021 ◽  
Vol 11 (1) ◽  
pp. 88-100
Author(s):  
Windriati Windriati ◽  
M. Husni Thamrin ◽  
Nurmah Semil
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Equation Modeling ◽  
System Quality ◽  
Structure Equation Modeling ◽  
System Information ◽  
Net Benefits ◽  
Base Structure

This study aimed at analyzing the effect of system quality, information quality, and service quality to the implementation of e-Filing tax system on net benefits with user satisfaction as an intervening variable at the Pratama Palembang Ilir Barat Tax Service Office (TSO). This research was a quantitative study with survey approach through distributing questionnaires to 350 respondents as samples. To analyze the data, Covariance Base Structure Equation Modeling (CB-SEM) was used. The results indicated that the quality of systems, information and service positively and significantly affected the user satisfaction with the percentage of 16%, 20%, and 26%, respectively. Likewise, the e-Filing user satisfaction had a positive and significant effect on the net benefits with the percentage of 64%. The results of this study recommend that, despite its being mandatory, the implementation of e-Filing system could provide satisfaction to the users. This indicated that the system is currently as expected; not only due to its being mandatory, but the users satisfaction also contributed to the system’s sustainability. The output of the services provided in the form of taxpayer compliance, however, has not shown optimal results. Thus, a continuous reformation of the system, information, and service quality is hoped to be conducted.

scholarly journals Determinan Sistem Aplikasi Keuangan Tingkat Instansi (SAKTI): Pendekatan Human-Organization-Technology (HOT) Fit Framework

2021 ◽  
Vol 31 (3) ◽  
pp. 769
Author(s):  
Sudi Harnowo ◽  
Budi Santoso ◽  
Embun Suryani
Keyword(s):  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Sampling Technique ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
System Quality ◽  
Net Benefit ◽  
Net Benefits

This study was conducted to examine and analyze the effect of the implementation of the Sistem Aplikasi Keuangan Tingkat Instansi (SAKTI) on user satisfaction and condition of organization, condition of organization on user satisfaction, the effect condition of organization and user satisfaction on net benefit. The population of this study were all 105 SAKTI users within the Ministry of Finance in West Nusa Tenggara Province and 43 samples with a random sampling technique. Partial Least Square Structural Equation Modeling (PLS-SEM) was used to process the data. The study revealed there are five positive and significant influences: first, information quality on user satisfaction, second, system quality on condition of organization, third, service quality on condition of organization, fourth, user satisfaction on net benefits, and condition of organization on net benefits. Keywords: SAKTI, HOT-Fit Framework, Net Benefits.

scholarly journals Analisis Keberhasilan Enterprise Resource Planning Menggunakan Model DeLone and McLean Tingkat Individual

2020 ◽  
Vol 6 (1) ◽  
pp. 64-73
Author(s):  
Mochamad Rizky Ilmawawn ◽  
Vera Pujani
Keyword(s):  
Structural Equation Modeling ◽  
Service Quality ◽  
Enterprise Resource Planning ◽  
Structural Equation ◽  
Information Quality ◽  
Resource Planning ◽  
Equation Modeling ◽  
System Quality ◽  
Delone And Mclean

Saat ini organisasi sangat bergantung pada sistem informasi untuk meningkatkan kinerja mereka dan tetap kompetitif. Begitu pula dengan perusahaan manufaktur, sebagai sebuah organisasi yang memiliki bisnis proses yang sangat besar perlu mengimplementasikan ERP (Enterprise Resource Planning) dari SAP. Pengukuran keberhasilan atau efektivitas sistem informasi (SI) sangat penting untuk menilai dan keefektifan tindakan manajemen IS dan investasi IS. Analisis keberhasilan SI dilakukan dengan DeLone dan McLean’s sistem informasi sukses model yang memiliki enam dimensi dalam kerangka kerjanya yaitu: information quality (kualitas informasi), system quality (kualitas sistem), service quality (kualitas layanan), extended use (pengembangan penggunaan), user satisfactory (kepuasan user), dan individual benefit (manfaat individu). Penelitian ini menggunakan metode penelitian kuantitatif dan survei terhadap 239 karyawan sebuah perusahaan manufaktur yang ada di Kota Padang. Data yang diperoleh diolah menggunakan Structural Equation Modeling (SEM) dengan menggunakan software AMOS. Hasil dari penelitian ini menunjukkan model penelitian yang diajukan memiliki kesesuaian yang baik dengan data. Kemudian dari delapan (8) hipotesis yang diuji, seluruh hipotesis tersebut didukung oleh data yang diteliti menunjukkan bahwa semua dimensi berpengaruh secara signifikan terhadap penggunaan individu.

scholarly journals Settings Kontribusi Online Learning Dalam Membantu Mahasiswa Memahami Akuntansi

2019 ◽  
Vol 1 (1) ◽  
pp. 60-67
Author(s):  
Luciana Haryono ◽  
Arief Fadhilah ◽  
Daniel
Keyword(s):  
Online Learning ◽  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Equation Modeling ◽  
First Year ◽  
System Quality ◽  
First Year Students ◽  
Introductory Accounting ◽  
Online Learning Resources

Online learning is becoming an alternatives mode of study for students in studying accounting . This research aims to investigate the effectiveness of online learning in accounting learning process. This research was carried out by adopting DeLone and McLean model (2003) using Structural Equation Modeling (SEM) processed by STATA version 14. Respondents are the first year students of management undergraduate program, who took the introduction course of accounting. The course was facilitated by WileyPLUS, and online learning resources, as a supplementary materials of introductory accounting textbook, published by John Wiley and Sons. These research found positive relationships between information quality, system quality, service quality and user satisfaction and between user satisfaction and benefits. This paper provides empirical evidence to support that online learning effectively help students to study accounting better. Online learning providers need to improve the quality of the system and provide up to date information. Lecturers should be improve their contribution to assist students in using online learning.

scholarly journals Analisis Kesuksesan Penerapan Sistem Informasi Prediksi Cuaca Weather Research and Forecasting dalam Mendukung Proyek Teknologi Modifikasi Cuaca

2021 ◽  
Vol 6 (1) ◽  
pp. 67
Author(s):  
Hendra Arisman ◽  
Budi Hartono
Keyword(s):  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Weather Research And Forecasting ◽  
System Quality ◽  
Net Benefit ◽  
Weather Research

Setiap proyek yang dijalankan selalu didukung dengan sarana dan prasarana yang memadai guna mencapai tujuan akhir dari proyek tersebut. Proyek teknologi modifikasi cuaca (TMC) merupakan sebuah proyek yang unik dimana proyek ini bertujuan untuk meningkatkan intensitas curah hujan ataupun mempercepat proses hujan di suatu tempat. Sistem informasi Weather Research and Forecasting (WRF) merupakan salah satu sarana yang digunakan guna mendukung proyek TMC dengan menyediakan data informasi prediksi cuaca yang dibutuhkan. Mengingat pentingnya peran sistem WRF dalam proyek TMC ini sehingga dirasa perlu dilakukan evaluasi guna mengetahui keberhasilan implementasi dari sistem WRF tersebut. Penelitian ini melakukan evaluasi implementasi sistem informasi WRF diukur dari tingkat kepuasan dan net benefit yang dirasakan pengguna sistem di lingkungan unit kerja Balai Besar Teknnologi Modifikasi Cuaca pada intansi Badan Pengkajian dan Penerapan Teknologi (BPPT). Penelitian ini menggunakan Model Kesuksesan Sistem Informasi DeLone dan McLean yang dimodifikasi dengan menghilangkan konstruk penggunaan (use). Penelitian ini digunakan untuk menguji apakah kualitas sistem (system quality), kualitas informasi (information quality), dan kualitas pelayanan (service quality) berpengaruh positif terhadap kepuasan pengguna sistem (user satisfaction), serta menguji apakah kualitas sistem, kualitas informasi, kualitas pelayanan dan kepuasan pengguna berpengaruh positif terhadap net benefit. Penelitian ini dilakukan dengan menganalisis hasil kuesioner yang terkumpul dari 52 responden pengguna sistem WRF BBTMC-BPPT. Metode analisis yang digunakan adalah metode Structural Equation Modeling - Partial Least Square (SEM - PLS) dengan menggunakan software Smart PLS. Hasil analisis menunjukkan bahwa kepuasan pengguna sistem dipengaruhi secara signifikan oleh kualitas informasi dan kualitas sistem. Sedangkan net benefits dipengaruhi secara signifikan oleh kepuasan pengguna dan kualitas pelayanan. Oleh karena itu, perlu adanya perhatian serius dari unit kerja BBTMC-BPPT untuk meningkatkan kualitas informasi dan kualitas sistem WRF agar dapat memberikan pengaruh signifikan terhadap proyek TMC

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