The Influence of Employee Emotional Intelligence on Coping with Supervisor Abuse in a Banking Context

2012 ◽  
Vol 40 (5) ◽  
pp. 863-874 ◽  
Author(s):  
Hsiu-Hua Hu
Keyword(s):  
Emotional Intelligence ◽  
Psychological Distress ◽  
Emotional Labor ◽  
Abusive Supervision ◽  
Future Research ◽  
Bank Employees ◽  
The Relationship ◽  
Practical Implications

Employee emotional intelligence (EI) was examined in relation to how it influences perceptions of abusive supervision (ASP), psychological distress (PD), and emotional labor burden (ELB). The sample consisted of 372 frontline bank employees in Taiwan. It was found that PD fully mediated the relationship between ASP and ELB, and EI moderated the relationship between ASP and ELB, weakening the relationship between ASP and ELB for employees with higher EI. PD also partially mediated the interaction of ASP and EI in the prediction of ELB. Practical implications, limitations, and directions for future research are identified and discussed.

scholarly journals The effect of emotional intelligence on turnover behaviors among call center employees

2016 ◽  
Vol 29 (2) ◽  
pp. 157-174
Author(s):  
Sanghee Kim ◽  
Sangeun Lee ◽  
JaeYoon Chang ◽  
HaeYoun Choi
Keyword(s):  
Emotional Intelligence ◽  
Personality Traits ◽  
Emotional Labor ◽  
Call Center ◽  
Turnover Rate ◽  
Future Research ◽  
Survival Analyses ◽  
Call Center Employees ◽  
The Relationship ◽  
Big 5 Personality

The purpose of this study is to examine the effect of emotional intelligence (EI) on turnover behaviors among call center employees. We investigated the relationship between EI and turnover behaviors during 190 days at two call centers located in Korea. Survival analyses revealed that EI significantly reduced turnover rate after controlling for the Big 5 personality traits. Specifically, most of the employees with low EI quit their jobs within the first 2 months while only half of the employees with high EI did. The importance of EI in the emotional labor settings and suggestions for the future research are discussed.

The Relationship Between Leader–Member Exchange and Employees’ Proactive Behaviors

2019 ◽  
Vol 18 (2) ◽  
pp. 106-111
Author(s):  
Fong-Yi Lai ◽  
Szu-Chi Lu ◽  
Cheng-Chen Lin ◽  
Yu-Chin Lee
Keyword(s):  
Hierarchical Linear Modeling ◽  
Future Research ◽  
Leader Member Exchange ◽  
Voice Behavior ◽  
Linear Modeling ◽  
Team Members ◽  
Member Exchange ◽  
Multi Temporal ◽  
The Relationship ◽  
Practical Implications

Abstract. The present study proposed that, unlike prior leader–member exchange (LMX) research which often implicitly assumed that each leader develops equal-quality relationships with their supervisors (leader’s LMX; LLX), every leader develops different relationships with their supervisors and, in turn, receive different amounts of resources. Moreover, these differentiated relationships with superiors will influence how leader–member relationship quality affects team members’ voice and creativity. We adopted a multi-temporal (three wave) and multi-source (leaders and employees) research design. Hypotheses were tested on a sample of 227 bank employees working in 52 departments. Results of the hierarchical linear modeling (HLM) analysis showed that LLX moderates the relationship between LMX and team members’ voice behavior and creative performance. Strengths, limitations, practical implications, and directions for future research are discussed.

Coping Humor as a Mediator Between Emotional Intelligence and Job Satisfaction

2017 ◽  
Vol 16 (3) ◽  
pp. 155-159 ◽  
Author(s):  
Peizhen Sun ◽  
Jennifer J. Chen ◽  
Hongyan Jiang
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Future Research ◽  
Satisfaction Scale ◽  
Primary School Teachers ◽  
Mediating Role ◽  
Regulation Of Emotion ◽  
The Relationship ◽  
Overall Job Satisfaction

Abstract. This study investigated the mediating role of coping humor in the relationship between emotional intelligence (EI) and job satisfaction. Participants were 398 primary school teachers in China, who completed the Wong Law Emotional Intelligence Scale, Coping Humor Scale, and Overall Job Satisfaction Scale. Results showed that coping humor was a significant mediator between EI and job satisfaction. A further examination revealed, however, that coping humor only mediated two sub-dimensions of EI (use of emotion and regulation of emotion) and job satisfaction. Implications for future research and limitations of the study are discussed.

Toward better theory on the relationship between commitment, participation and leadership in unions

2012 ◽  
Vol 33 (8) ◽  
pp. 715-731 ◽  
Author(s):  
Gregor Gall ◽  
Jack Fiorito
Keyword(s):  
Design Methodology ◽  
Academic Research ◽  
Critical Assessment ◽  
Future Research ◽  
Research Needs ◽  
Union Commitment ◽  
Content Type ◽  
Extant Literature ◽  
The Relationship ◽  
Practical Implications

PurposeThe aim of this paper is to give a critique of the extant literature on union commitment and participation in order to develop remedies to identified weaknessesDesign/methodology/approachThe paper uses a critical assessment of extant literature.FindingsA number of critical deficiencies exist in the literature to which remedies are proposed.Research limitations/implicationsThe remedies need testing through empirical research.Practical implicationsFuture research needs to have different research foci and questions.Social implicationsWith a reorientation of future research on union commitment, participation and leadership, unions may be better able to benefit from academic research in the area.Originality/valueThe paper suggests that a reorientation of future research on union commitment, participation and leadership will allow more incisive and more robust contributions to be made to understanding unions as complex social organisms.

scholarly journals Effect of Emotional Intelligence and trust on Bank performance (Evidence SME’s in Indonesia)

2019 ◽  
Vol 12 (3) ◽  
pp. 1848-1855
Author(s):  
Titok Waskito Adi ◽  
Budi Prasetyo ◽  
Erlyna Hidyantari
Keyword(s):  
Factor Analysis ◽  
Emotional Intelligence ◽  
Confirmatory Factor Analysis ◽  
Correlation Analysis ◽  
Financial Performance ◽  
Banking Sector ◽  
Bank Performance ◽  
Confirmatory Factor ◽  
The Relationship ◽  
Practical Implications

This study aims to analyze trust in the relationship between staff and customers in the banking sector, its influence on financial performance in the level of emotional intelligence (EI) and their trust. Respondents were asked to complete EI tests and questions related to trust behavior. Exploratory factor analysis and confirmatory factor analysis and correlation analysis are used to identify relationships. Trust's findings are known to consist of three components: trustworthy; knowledge; and expectations. Furthermore, there is a significant correlation between trust and EI, when compared to the financial performance of relationship managers. Research weaknesses/ implications The method used by banks in collecting performance data limits the analysis that can be held. Practical implications increasing relationship manager awareness of their own emotions, and how they perceive and act on the emotions of others, will positively influence financial performance.

scholarly journals A Study on the Relationship between the Marine Experience Factors and the Satisfaction Index of the Northeast Asian Sea Region in the PKNU Maritime Index

2020 ◽  
Vol 9 (2) ◽  
Author(s):  
Minho Yang ◽  
Joonhwan Kim
Keyword(s):  
Basic Data ◽  
Future Research ◽  
Satisfaction Index ◽  
Policy Alternatives ◽  
The Future ◽  
Northeast Asian ◽  
The Relationship ◽  
Practical Implications

This study used the experience satisfaction index from the PKNU Maritime Index to examine Koreans' preference for marine experience and use the findings as basic data for policymaking in the future. The PKNU Maritime Index of Koreans was 585.3 out of 1,000, and the experience satisfaction index was 63.6. By focusing on the experience satisfaction index, this study confirmed that the PKNU Maritime Index had changed dynamically. The analysis showed that compared to the sub-domains of the PKNU Maritime Index, the degree of experience satisfaction had continued to increase after the introduction of the index. This paper further studied the correlation and influence between the marine experience factors and the satisfaction index. Above all, this study's results are expected to provide practical implications for establishing policy alternatives related to marine experience in the Northeast Asian sea region and be used as basic data for future research.

The effect of talent management and human capital on sustainable business performance: an empirical investigation in Malaysian hospitals

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nagwan Abdulwahab AlQershi ◽  
Ramayah Thurasamy ◽  
Gamal Abdualmajed Ali ◽  
Hussein Abu Al-Rejal ◽  
Amr Al-Ganad ◽  
...  
Keyword(s):  
Human Capital ◽  
Structural Equation ◽  
Business Performance ◽  
Talent Management ◽  
Mediating Effect ◽  
Future Research ◽  
Sustainable Business ◽  
Content Type ◽  
The Relationship ◽  
Practical Implications

Purpose This paper aims to examine the mediating role of human capital on the talent management in hospitals’ sustainable business performance in the health-care sector of Malaysia. Design/methodology/approach The study used a quantitative approach, with an initial sample of 174 Malaysian hospitals. The theoretical framework was based on previous studies of talent management (TM), human capital (HC) and sustainable business performance (SBP). Partial least squares-structural equation modelling (PLS-SEM) was used to test the study’s hypotheses. Findings Talent management mindset (TMM), but not talent management strategy (TMS), has a significant relationship with HC and SBP. HC has a significant direct relationship with SBP, and also mediates the relationship between TMM and SBP but not between TMS and SBP. Research limitations/implications This work is one of a limited number of studies to empirically address TM, HC and SBP in this context. The study is limited to Malaysian hospitals. It provides theoretical contributions by broadening the knowledge of HC, TM and the multifocal perspective of hospitals’ SBP, a relevant but underexplored issue, offering several avenues for future research. Practical implications The findings have beneficial practical implications for both policy makers and managers. First, focusing on talented people will directly improve sustainable performance in the Malaysian health sector. The findings also have important theoretical implications both for Malaysia and countries in similar situations. The study will serve as a reference point for such countries in trying to understand factors influencing SBP. Originality/value This is the first study to examine the mediating effect of HC on the relationship between talent management and hospitals’ sustainable business performance in Malaysia, or worldwide.

scholarly journals A Systematic Review of the Influence of Internal Marketing on Service Innovation

2020 ◽  
Vol 13 (9) ◽  
pp. 207
Author(s):  
Soheila Raeisi ◽  
Nur Suhaili Ramli ◽  
Meng Lingjie
Keyword(s):  
Systematic Review ◽  
Organizational Learning ◽  
Literature Review ◽  
Thematic Analysis ◽  
Service Innovation ◽  
Internal Marketing ◽  
Future Research ◽  
Research Questions ◽  
The Relationship ◽  
Practical Implications

This paper aims aimed to present the trends of the literature review in internal marketing and service innovation between 1990 and 2016. The significant reason to conduct this research is that significant variables of internal marketing to link with service innovation are not clearly defined. This research yielded 22 systematic reviews of articles in the Scopus library and adopted a thematic analysis to analyze the data collected. This study provides provided answers to research questions by elaborating on overall trends, objectives, theoretical framework, methodologies, and potential variables that strongly connect between internal marketing and service innovation. While sample sizes are limited to this paper, it suggests suggested fruitful recommendations for future research to overcome this limitation. This research has had two practical implications for managers to redefine their roles and the relationship between members of the organization and to help managers and the firms to consider internal marketing efforts towards motivation, organizational culture, and organizational learning.

Preserving Relationship Cardinality Constraints in Relational Schemata

2002 ◽  
pp. 66-112
Author(s):  
Dolores Cuadra ◽  
Carlos Nieto ◽  
Paloma Martinez ◽  
Elena Castro ◽  
Manuel Velasco
Keyword(s):  
Relational Model ◽  
Future Research ◽  
Methodological Framework ◽  
Cardinality Constraint ◽  
Cardinality Constraints ◽  
Active Rules ◽  
Model Following ◽  
Methodological Approaches ◽  
The Relationship ◽  
Practical Implications

This chapter is devoted to the study of the transformation of conceptual into logical schemata in a methodological framework focusing on a special ER construct: the relationship and its associated cardinality constraints. The section entitled “EER Model Revised: relationships and cardinality constraint” reviews the relationship and cardinality constraint constructs through different methodological approaches to establish the cardinality constraint definition that will be followed in next sections. The section “Transformation of EER Schemata into Relational Schemata” is related to the transformation of conceptual n-ary relationships (n³2) into the relational model following an active rules approach. Finally, several practical implications as well as future research paths are presented.

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