scholarly journals The effect of emotional intelligence on turnover behaviors among call center employees

2016 ◽  
Vol 29 (2) ◽  
pp. 157-174
Author(s):  
Sanghee Kim ◽  
Sangeun Lee ◽  
JaeYoon Chang ◽  
HaeYoun Choi
Keyword(s):  
Emotional Intelligence ◽  
Personality Traits ◽  
Emotional Labor ◽  
Call Center ◽  
Turnover Rate ◽  
Future Research ◽  
Survival Analyses ◽  
Call Center Employees ◽  
The Relationship ◽  
Big 5 Personality

The purpose of this study is to examine the effect of emotional intelligence (EI) on turnover behaviors among call center employees. We investigated the relationship between EI and turnover behaviors during 190 days at two call centers located in Korea. Survival analyses revealed that EI significantly reduced turnover rate after controlling for the Big 5 personality traits. Specifically, most of the employees with low EI quit their jobs within the first 2 months while only half of the employees with high EI did. The importance of EI in the emotional labor settings and suggestions for the future research are discussed.

The Influence of Employee Emotional Intelligence on Coping with Supervisor Abuse in a Banking Context

2012 ◽  
Vol 40 (5) ◽  
pp. 863-874 ◽  
Author(s):  
Hsiu-Hua Hu
Keyword(s):  
Emotional Intelligence ◽  
Psychological Distress ◽  
Emotional Labor ◽  
Abusive Supervision ◽  
Future Research ◽  
Bank Employees ◽  
The Relationship ◽  
Practical Implications

Employee emotional intelligence (EI) was examined in relation to how it influences perceptions of abusive supervision (ASP), psychological distress (PD), and emotional labor burden (ELB). The sample consisted of 372 frontline bank employees in Taiwan. It was found that PD fully mediated the relationship between ASP and ELB, and EI moderated the relationship between ASP and ELB, weakening the relationship between ASP and ELB for employees with higher EI. PD also partially mediated the interaction of ASP and EI in the prediction of ELB. Practical implications, limitations, and directions for future research are identified and discussed.

Coping Humor as a Mediator Between Emotional Intelligence and Job Satisfaction

2017 ◽  
Vol 16 (3) ◽  
pp. 155-159 ◽  
Author(s):  
Peizhen Sun ◽  
Jennifer J. Chen ◽  
Hongyan Jiang
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Future Research ◽  
Satisfaction Scale ◽  
Primary School Teachers ◽  
Mediating Role ◽  
Regulation Of Emotion ◽  
The Relationship ◽  
Overall Job Satisfaction

Abstract. This study investigated the mediating role of coping humor in the relationship between emotional intelligence (EI) and job satisfaction. Participants were 398 primary school teachers in China, who completed the Wong Law Emotional Intelligence Scale, Coping Humor Scale, and Overall Job Satisfaction Scale. Results showed that coping humor was a significant mediator between EI and job satisfaction. A further examination revealed, however, that coping humor only mediated two sub-dimensions of EI (use of emotion and regulation of emotion) and job satisfaction. Implications for future research and limitations of the study are discussed.

THE RELATIONSHIP BETWEEN CAREER DEVELOPMENT, COMPENSATION, JOB SECURITY, WORK ENVIRONMENT AND EMPLOYEE LOYALTY

2020 ◽  
Vol 9 (1) ◽  
Author(s):  
Muhammad Faizal Samat ◽  
Muhammad Najmuddin Hamid ◽  
Muhammad Ameer Shafiq Awang@Ali ◽  
Wan Muhammad Iqmal Fazri Wan Juahari ◽  
Khairul Asraf Ghazali ◽  
...  
Keyword(s):  
Career Development ◽  
Work Environment ◽  
Turnover Rate ◽  
Sampling Technique ◽  
Job Security ◽  
Future Research ◽  
Kuala Lumpur ◽  
Employee Loyalty ◽  
Convenience Sampling ◽  
The Relationship

Malaysia has recorded the second highest involuntary turnover rate at 6% and third highest voluntary rate at 6.5% in South East Asia. Employee loyalty becomes critical towards employer. Thus, the purpose of this study was to examine the relationship between career development, compensation, job security, work environment and employee loyalty. In conducting this study, convenience sampling technique has been employed and respondents have been chosen in the area of Kuala Lumpur. Hypothesis were tested using regression analysis by using Smart-PLS. Based on the result, career development, compensation and job security were found to be significant with employee loyalty. However, work environment was found to be not significant with employee loyalty. It is suggested for future research to explore other variables in order to find the factors contributed in employee loyalty. Keywords: Career Development, Compensation, Job Security, Work Environment, Employee Loyalty

Self-Perceived Emotional Intelligence and Creative Personality

2002 ◽  
Vol 21 (4) ◽  
pp. 293-309 ◽  
Author(s):  
Uwe Wolfradt ◽  
Jörg Felfe ◽  
Torsten Köster
Keyword(s):  
Emotional Intelligence ◽  
Personality Traits ◽  
Factor Model ◽  
Five Factor Model ◽  
Thinking Styles ◽  
Verbal Intelligence ◽  
Rational Form ◽  
Intelligence Scale ◽  
Perceived Emotional Intelligence ◽  
The Relationship

This study examines the relationship between self-perceived emotional intelligence (EI) measured by the Emotional Intelligence Scale (EIS) [1] and other personality measures including the five-factor-model. The EI construct has lately been re-defined as the ability to think intelligently about emotions and to use them to enhance intelligent thinking [2]. Two studies provide support that self-reported EI is mainly associated with personality traits (extraversion, agreeableness, conscientiousness, self-perceived creativity), life satisfaction and thinking styles with only a low relation to verbal intelligence. Furthermore, persons higher in the EI dimension “emotional efficacy” produced more creative performances than persons low in this domain. These findings suggest that self-reported EI cannot be considered as a rational form of intelligence so that it does qualify to fit into the framework of personality traits.

Communication as a Mediator Between Personal Characteristics – Five-Factor Personality Traits, Emotional Intelligence, Self-Disclosure – and Romantic Relationship Satisfaction

2017 ◽  
Vol 10 ◽  
pp. 10-24
Author(s):  
Sarah Mackay ◽  
Kenneth Cramer
Keyword(s):  
Emotional Intelligence ◽  
Relationship Satisfaction ◽  
Personality Traits ◽  
Romantic Relationship ◽  
Personal Characteristics ◽  
Self Disclosure ◽  
Pool System ◽  
Communication Behaviours ◽  
Romantic Relationship Satisfaction ◽  
The Relationship

The present study explored the relation between personal characteristics and romantic relationship satisfaction as mediated by communication. Couples in established heterosexual romantic relationships of at least 3 months (N = 96 couples) were recruited from an undergraduate population at a university through a Psychology Participant Pool System. It’s been hypothesized that there would be a relation between predicting variables — four of five-factor personality traits, emotional intelligence and self-disclosure — and relationship satisfaction as mediated by communication behaviours. Results indicate that for both genders, conscientiousness is related to one’s own relationship satisfaction which is mediated by communication. For females only, communication mediated the relation between emotional intelligence and her relationship satisfaction. For males and females, self-disclosure is related to both one’s own and one’s partner’s relationship satisfaction which is mediated by communication. Collectively, these results suggest that personal characteristics are related to communication which influences the relationship satisfaction of both members of a couple.

THE MEDIATING EFFECT OF EMOTIONAL INTELLIGENCE ON THE BIG FIVE PERSONALITY TRAITS AND THE BIG SIX VOCATIONAL INTERESTS

2021 ◽  
Author(s):  
Mayiana Mitevska ◽  
◽  
Paulina Tsvetkova
Keyword(s):  
Emotional Intelligence ◽  
Career Choice ◽  
Personality Traits ◽  
Big Five ◽  
Career Choices ◽  
Short Form ◽  
Mediating Effect ◽  
Big Six ◽  
The Impact ◽  
The Relationship

"A central theme in the present study is the assumption that the influence on the human behavior is mediated by different internal processes in the career choice. Emotional intelligence is defined as a variable which is a cause for the relationship between personality traits and the choice of a certain career. Three causal paths to the dependent variable were tracked – a path to the direct impact of the emotional intelligence on the career choice, a path to the influence of personality traits on the emotional intelligence as well as a path to the impact of personality traits on the career choice via the emotional intelligence. The aim of the study is to show the mediating role of emotional intelligence in the relationship between personality traits and career choice. A total of 100 Bulgarian secondary and university students (42 males and 58 females), aged 17-40 years, were included in the research. The following measures were used for the purpose of the study - Trait Emotional Intelligence Questionnaire – Short Form (TEIQue-SF), The Big five questionnaire and the Big six method for career choices. The Bulgarian version of the emotional intelligence questionnaire was translated and adapted for Bulgarian sociocultural context by Antonina Kardasheva (Kardasheva, 2012). The Big five questionnaire and the Big six method for career choices were adapted for Bulgarian conditions by S. Karabelyova (Karabelyova, 2015). The results showed that there was a direct positive impact of the emotional intelligence on the relationship between the enterprising type and conscientiousness, the artistic type and neuroticism and a negative impact on the relationship between the conventional type and extraversion. The conclusions derived from the study could be used for further psychological research in the field, as well as for enhancing the knowledge of one’s personality."

Understanding Dynamic Transactions Between Personality Traits and Partner Relationships

2016 ◽  
Vol 25 (6) ◽  
pp. 411-416 ◽  
Author(s):  
Marcus Mund ◽  
Christine Finn ◽  
Birk Hagemeyer ◽  
Franz J. Neyer
Keyword(s):  
Personality Traits ◽  
Status Quo ◽  
Future Research ◽  
Dynamic Nature ◽  
Functional Perspective ◽  
The Status ◽  
Partner Relationships ◽  
The One ◽  
Analysis Models ◽  
The Relationship

When examining the associations between personality traits and partner relationships, the majority of studies have focused on the one-way effects of personality traits on the quality and stability of relationships. Recent work, however, has shown that relationships likewise retroact on personality traits and their development. Apart from these mutual influences, recent studies have also emphasized the necessity of considering both members of a couple in order to understand how their personalities and perceptions of the relationship interact. We review the status quo of research on personality-relationship transactions and outline suggestions for future research that move the focus from predicting the interplay between the two domains to explaining how personality traits and partner relationships dynamically interact. Specifically, we propose the need for (a) a functional perspective on personality traits, (b) a differentiated view of behavior, and (c) acknowledgment of the dynamic nature of traits and relationships in appropriate analysis models.

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