Mediating effect of satisfaction in the relationship between customer experience and intention to reuse digital banks in Korea

2021 ◽  
Vol 49 (2) ◽  
pp. 1-18
Author(s):  
Jae Woo Shin
Keyword(s):  
Structural Equation Modeling ◽  
Structural Equation ◽  
Customer Experience ◽  
Mediating Effect ◽  
Customer Engagement ◽  
Equation Modeling ◽  
Bank Management ◽  
The Relationship ◽  
Mediation Models ◽  
Financial Technology

Digital banks based on new transaction systems, such as those developed in financial technology contexts, have begun to challenge and compete with traditional banks. Against this backdrop, in this study I examined how customer experience of digital banking, including usefulness, convenience, employee–customer engagement, and security, affected their satisfaction and reuse intention, and how customer satisfaction mediated the relationship between customer experience and reuse intention. To do this I conducted a survey with 247 Korean digital bank users. Structural equation modeling was used to test the relationships between the variables and further compare full and partial mediation models. The empirical results reveal that the four customer experience variables positively influenced reuse intention through satisfaction. These findings add to understanding of the mechanisms of customer reuse of digital banks, and provide practitioners with meaningful implications for developing strategies to improve customer and bank management.

Fostering Product Innovation Through Digital Transformation and Absorptive Capacity

2020 ◽  
Vol 17 (06) ◽  
pp. 2050040
Author(s):  
Alejandro Coronado-Medina ◽  
Jose Arias-Pérez ◽  
Geovanny Perdomo-Charry
Keyword(s):  
Structural Equation Modeling ◽  
Survey Data ◽  
Absorptive Capacity ◽  
Product Innovation ◽  
Structural Equation ◽  
Digital Transformation ◽  
Mediating Effect ◽  
Equation Modeling ◽  
The Relationship

This paper analyzes the mediating effect of absorptive capacity (AC) on the relationship between digital transformation from e-business capabilities (EBC) perspective and product innovation (PI). Structural equation modeling (SEM) was carried out with the survey data from a sample of firms that belong mainly to highly digitalized sectors. The results indicate the existence of a full mediation, which means knowledge derived from the digital operation of the business can only result in PI if AC plays an intermediation role. Hence, this finding calls into question the idea that digitalization alone and automatically acts as a PI driver.

scholarly journals Assessing the Relevance of Green Banking Practice on Bank Loyalty: The Mediating Effect of Green Image and Bank Trust

2019 ◽  
Vol 11 (17) ◽  
pp. 4651 ◽  
Author(s):  
Ibe-Enwo ◽  
Igbudu ◽  
Garanti ◽  
Popoola
Keyword(s):  
Structural Equation Modeling ◽  
Relationship Marketing ◽  
Structural Equation ◽  
Banking Sector ◽  
Retail Banking ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Sustainability Performance ◽  
Modeling Analysis ◽  
The Relationship

Studies that examine green banking practice from the relationship marketing perspective are limited. Bearing in mind the importance of loyalty to managers in the banking industry, and the increase in the call for greater sustainability performance from banking firms by customers, our study explore customers’ perception on green banking practice and its effect on bank loyalty. It also investigates the mediating effect of green image and bank trust in the relationship between green banking practice and bank loyalty. Through a quantitative survey, data for this study was adopted from 551 customers of the retail banking sector in North Cyprus. The structural equation modeling technique was used to test the relationship between the study variables. Results from the structural equation modeling analysis conducted indicated a direct and significant influence of green banking practice on green image, bank trust, and bank loyalty. Green image significantly affects bank trust and bank loyalty. No significant relationship exist between bank trust and bank loyalty. Green image mediates the relationship between green banking practice and bank loyalty, while bank trust does not mediate the relationship between green banking practice and bank loyalty.

Dispositional Optimism as a Mediator of the Effect of Rumination on Anxiety

2015 ◽  
Vol 43 (8) ◽  
pp. 1233-1242 ◽  
Author(s):  
Xiaobo Yu ◽  
Junbo Chen ◽  
Jing Liu ◽  
Xiaodong Yu ◽  
Kongqing Zhao
Keyword(s):  
Structural Equation Modeling ◽  
Undergraduate Students ◽  
Structural Equation ◽  
Dispositional Optimism ◽  
Mediating Effect ◽  
Equation Modeling ◽  
The Impact ◽  
The Relationship

Many researchers have focused on the impact of rumination and optimism on anxiety, but few have examined the trilateral relationships among these factors. In this study, we explored the mediating effect of dispositional optimism in the relationship between rumination and anxiety. Participants were 448 Chinese undergraduate students who completed a survey assessing rumination, optimism, and anxiety. The results suggested that rumination was positively correlated with anxiety and that dispositional optimism was negatively correlated with anxiety. Structural equation modeling further showed that dispositional optimism partially mediated the impact of rumination on anxiety. The bootstrapping test also revealed significant paths from rumination to anxiety through dispositional optimism. We concluded that both rumination and dispositional optimism can affect anxiety.

Investigating the Relationships Among Resilience, Social Anxiety, and Procrastination in a Sample of College Students

2018 ◽  
Vol 122 (1) ◽  
pp. 231-245 ◽  
Author(s):  
Chen-Yi Amy Ko ◽  
Yuhsuan Chang
Keyword(s):  
College Students ◽  
Structural Equation Modeling ◽  
Social Anxiety ◽  
Learning Strategies ◽  
Structural Equation ◽  
Current Knowledge ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Psychological Interventions ◽  
The Relationship

This study investigated the relationships among resilience, social anxiety, and procrastination in a sample of college students. Specifically, structural equation modeling analyses were applied to examine the effect of resilience on procrastination and to test the mediating effect of social anxiety. The results of this study suggested that social anxiety partially mediated the relationship between resilience and procrastination. Students with higher levels of resilience reported a lower frequency of procrastination behavior, and resilience had an indirect effect on procrastination through social anxiety. The results of this study clarify the current knowledge of the mixed results on resilience and procrastination behaviors and offer practical learning strategies and psychological interventions.

Psychological capital and innovative behavior: Mediating effect of psychological safety

2019 ◽  
Vol 47 (9) ◽  
pp. 1-7 ◽  
Author(s):  
Yuping Sun ◽  
Jiatao Huang
Keyword(s):  
Structural Equation Modeling ◽  
Structural Equation ◽  
Psychological Capital ◽  
Psychological Safety ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Future Research ◽  
Innovative Behavior ◽  
University Teachers ◽  
The Relationship

We examined psychological safety as a mediator of the relationship between psychological capital and innovative behavior. Survey data from 136 university teachers in China were analyzed using structural equation modeling. Results indicated that psychological safety partially mediated the relationship between psychological capital and innovative behavior. These findings suggest not only that it is important to consider psychological capital in understanding innovative behavior, but also that psychological safety plays an important role in the relationship. Limitations are discussed and directions for future research are suggested.

Impact of rumination and regret on depression among new employees in China

2017 ◽  
Vol 45 (9) ◽  
pp. 1499-1509
Author(s):  
Xiaobo Yu ◽  
Junbo Chen ◽  
Shanshan Zhao ◽  
Xiaodong Yu
Keyword(s):  
Structural Equation Modeling ◽  
Indirect Effects ◽  
Structural Equation ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Direct And Indirect Effects ◽  
New Employees ◽  
Staff Members ◽  
The Relationship ◽  
Shed Light

We examined the mediating effect of regret in the relationship between rumination and depression in new employees in China. Newly employed staff members of 2 Chinese firms (N = 376) completed a survey to measure their rumination, regret, and depression. We used structural equation modeling to test the mediating effect of regret in this relationship, and bootstrapping methods to assess the magnitude of the direct and indirect effects. The results indicated that the direct effect of rumination on depression was significant. We also found a significant indirect effect of rumination on depression through the mediator of regret. The findings extend those of prior studies and shed light on how rumination affects depression among new employees in China, in that regret can partially mediate the effect of rumination on depression.

scholarly journals Enhancing Bank Loyalty through Sustainable Banking Practices: The Mediating Effect of Corporate Image

2018 ◽  
Vol 10 (11) ◽  
pp. 4050 ◽  
Author(s):  
Nicholas Igbudu ◽  
Zanete Garanti ◽  
Temitope Popoola
Keyword(s):  
Structural Equation Modeling ◽  
Competitive Advantage ◽  
Structural Equation ◽  
Banking Sector ◽  
Corporate Image ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Sustainable Society ◽  
The Relationship

As the demand for a more sustainable society increases, adopting a sustainable banking approach serves as a competitive advantage for banks that are focused on attaining bank loyalty. This study revolves around understanding the role of sustainable banking practices in bank loyalty while exploring the mediating effect of corporate image on the relationship between sustainable banking practices and bank loyalty. For this study, 511 questionnaires derived from customers of the banking sector were adopted. Results from structural equation modeling showed that sustainable banking practices positively and directly affected bank loyalty and corporate image, corporate image directly and positively affected bank loyalty, and corporate image also mediated the relationship between sustainable banking practices and bank loyalty.

Supervisor‐Subordinate Guanxi and Employee Voice Behavior: Trust in Supervisor as a Mediator

2018 ◽  
Vol 46 (7) ◽  
pp. 1169-1178 ◽  
Author(s):  
Peilin Yan
Keyword(s):  
Structural Equation Modeling ◽  
Structural Equation ◽  
Mediating Effect ◽  
Employee Voice ◽  
Equation Modeling ◽  
Voice Behavior ◽  
Private Companies ◽  
Work Related ◽  
Wide Range ◽  
The Relationship

Previous researchers have shown that supervisor‐subordinate guanxi (s‐s guanxi) is related to a wide range of subordinates’ work-related outcomes, such as voice behavior; however, few have examined the correlation between s‐s guanxi and employee voice behavior. With a sample of 221 employees and their supervisors from 3 private companies in China, I examined the mediating effect of trust in supervisor on the relationship between s‐s guanxi and employee voice behavior by using structural equation modeling and bootstrapping analysis. Results showed that s‐s guanxi was positively related to employees’ promotive and prohibitive voice, and that trust in supervisor partly mediated these correlations. My findings extend extant research on the effects of s‐s guanxi on employee voice behavior and can be used as a guide by companies adopting diverse measures to achieve good s‐s behavior and, in turn, inspire employees’ voice behavior.

scholarly journals Enhancing Bank Loyalty through Sustainable Banking Practices: The Mediating Effect of Corporate Image

2018 ◽  
Author(s):  
Nicholas Igbudu ◽  
Zanete Garanti ◽  
Temitope Popoola
Keyword(s):  
Structural Equation Modeling ◽  
Competitive Advantage ◽  
Structural Equation ◽  
Banking Sector ◽  
Corporate Image ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Sustainable Society ◽  
The Relationship

As the demand for a more sustainable society increases, adopting a sustainable banking approach serves as a competitive advantage for banks that are focused on attaining bank loyalty. This study revolves around understanding the role of sustainable banking practices on bank loyalty, while exploring the mediating effect of corporate image in the relationship between sustainable banking practices and bank loyalty. 511 data derived from customers of the banking sector was adopted for this study. Result from the structural equation modeling shows that sustainable banking practices positively and directly affects bank loyalty and corporate image, corporate image directly and positively affect bank loyalty, and also mediates in the relationship between sustainable banking practices and bank loyalty.

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