scholarly journals Measuring website service quality for Malaysian companies

2009 ◽  
Vol 6 (2) ◽  
pp. 71
Author(s):  
Boo Ho Voon ◽  
Karen Meng Koon Kueh ◽  
Mohd Zawawi Mohd Zafian
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Equation Modeling ◽  
Future Research ◽  
Research Directions ◽  
Content Quality ◽  
Quality Perceptions ◽  
Survey Results ◽  
Future Research Directions

A customer-perceived quality service has been widely used towards enhancing the customers’ satisfaction and loyalty. The same situation is also applicable for the online services; in an increased use of websites as a channel for information presentation and provision of other services. Hence, the website service quality perceptions of users need to be understood so as to be managed more effectively. The key dimension of this study is to identify the website service quality through the qualitative and quantitative approaches. The website quality theories, focus groups and survey results generate numerous dimensions and items for the understanding and measuring the website service quality of various public-listed companies in Malaysia, particularly from the users’ viewpoint. The laboratory-based method obtains data from the external users’ websites whereas mail surveys aims to gather the views from the organizations’ website. These two approaches use to obtain the perceptual data for further quantitative analysis. Based on the Reliability and Factor Analysis as well as Structural Equation Modeling, there are six valid and reliable dimensions of website service quality identified, namely: Assurance, Tangibles, Content Quality, Technical Quality, Organisation Information, and Address. The implications and future research directions will be also discussed in the following sections of this study.

Servant Leadership (SL) in the Context of Bangladesh

2020 ◽  
Vol 2 (2) ◽  
pp. 54-72
Author(s):  
Mohammad Harisur Rahman Howladar ◽  
Md. Sahidur Rahman
Keyword(s):  
Servant Leadership ◽  
Cultural Difference ◽  
Structural Equation ◽  
Sampling Technique ◽  
Western Country ◽  
Equation Modeling ◽  
Future Research ◽  
Research Directions ◽  
Future Research Directions ◽  
Convenience Sampling

The main purpose of the study is to know the practices of servant leadership (SL) in the context of Bangladesh. Specifically, the study explores the fitness of SL constructs in a developing country like Bangladesh. Data were collected using SL scale developed by Van Dierendonck and Nuijten from 432 respondents working in the different branches of private commercial banks of Bangladesh. The convenience sampling technique was used for selecting the respondents. Structural equation modeling (SEM) was applied for analyzing the data. It was revealed that SL is partially practices in the context of Bangladesh. All the constructs of SL are well fit with little modification in empowerment and forgiveness. The main implication of the study is that the SL has crossed the cultural applicability even in developing countries like Bangladesh, which has a cultural difference with any other Western country. The study also pointed out limitations and future research directions.

scholarly journals Perfectionism and Burnout During the COVID-19 Crisis: A Two-Wave Cross-Lagged Study

2021 ◽  
Vol 11 ◽  
Author(s):  
Paola Spagnoli ◽  
Carmela Buono ◽  
Liliya Scafuri Kovalchuk ◽  
Gennaro Cordasco ◽  
Anna Esposito
Keyword(s):  
Structural Equation ◽  
Assessment Tool ◽  
Factor Model ◽  
Equation Modeling ◽  
Future Research ◽  
Research Directions ◽  
Predictive Role ◽  
Future Research Directions ◽  
The Relationship

The current study aims at examining the relationship between the perfectionism two-factor model (i.e., concerns and strivings) and burnout dimensions measured by using the BAT (Burnout Assessment Tool) through a longitudinal study. A two-wave cross-lagged study was conducted using path analysis in SEM (Structural Equation Modeling) of 191 workers. Results confirmed the predictive role of perfectionistic concerns on the burnout dimensions, whereas perfectionistic strivings were not significantly related, suggesting that perfectionism should be monitored by employers and clinicians to prevent employee burnout. Limitations and future research directions are envisaged.

scholarly journals Fitness-Related Self-Conscious Emotions and Risk for Exercise Addiction: Examining the Mediating Role of Passion

2020 ◽  
Vol 42 (3) ◽  
pp. 240-248
Author(s):  
Alvaro Sicilia ◽  
Manuel Alcaraz-Ibáñez ◽  
Delia C. Dumitru ◽  
Adrian Paterna ◽  
Mark D. Griffiths
Keyword(s):  
Structural Equation ◽  
Equation Modeling ◽  
Future Research ◽  
Exercise Frequency ◽  
Research Directions ◽  
Exercise Addiction ◽  
Mediating Role ◽  
Future Research Directions ◽  
The Relationship

Fitness-related self-conscious emotions (SCEs) have been proposed as antecedents of exercise addiction (EA). However, the potential mechanisms underlying such a relationship remain unexplored. The present study examined the relationship between fitness-related SCEs and risk of EA, as well as the mediating role of passion for exercise. A total of 296 male runners (M = 40.35 years, SD = 10.69) completed a survey assessing weekly exercise frequency/hours, fitness-related SCEs, passion for exercise, and the risk of EA. The relationships between the study variables were examined using structural equation modeling. After controlling for age and weekly exercise frequency/hours, fitness-related SCEs of shame, guilt, and hubristic pride were positively associated with risk of EA. However, while guilt had direct effects on risk of EA, shame and hubristic pride showed indirect effects via obsessive passion. The results of the study are discussed, and some practical implications and future research directions are presented.

scholarly journals What is materialism? Testing two dominant perspectives on materialism in the marketing literature

2015 ◽  
Vol 10 (2) ◽  
pp. 89-102 ◽  
Author(s):  
Srikant Manchiraju ◽  
Zlatan Krizan
Keyword(s):  
Structural Equation Modeling ◽  
Consumer Behavior ◽  
Structural Equation ◽  
Discriminant Validity ◽  
Equation Modeling ◽  
Future Research ◽  
Common Variance ◽  
Research Directions ◽  
Marketing Literature ◽  
Future Research Directions

Abstract Materialism is defined as the importance an individual attaches to worldly possessions, which has been considered as an important construct in consumer behavior and marketing literature. There are two dominant perspectives on individual materialism in the marketing literature that focus on (1) personality traits or (2) individual personal values. However, several scholars have questioned the aforementioned materialism conceptualizations. Therefore, the present study directly compares the constructs of personality materialism and value materialism. Structural equation modeling was employed to address the following issues: (1) what are the key conceptual dimensions of materialism, (2) how much do they overlap, and (3) what is their discriminant validity in predicting outcomes linked to materialism. We suggest these two dominant perspectives on individual materialism are two distinct constructs, as they shared only 21 percent of common variance. Furthermore, we stress the multi-faceted nature of materialism, with an emphasis on future research directions related to materialism in marketing.

scholarly journals The Role of Vision, Mission, Objective and Strategic Choice on the Quality of Service Provided to Citizens Jenin Municipality in Palestine

2019 ◽  
Vol 14 (2) ◽  
pp. 80
Author(s):  
Majeed Mustafa Othman Mansour
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Structural Equation ◽  
Strategic Choice ◽  
Matrix Analysis ◽  
Equation Modeling ◽  
Future Research ◽  
Research Guidelines

This study aims to investigate the role of vision, mission, objectives and strategic choice on the quality of service provided to citizens Jenin Municipality case study. The survey was administered towards employees of Jenin Municipality. Structural equation modeling (SEM) was employed to inspect both the hypothesis and coefficient relationship between the concepts and their implication. The results of this study revealed that vision, mission, objectives and strategic choice have significant influence on service quality. The importance performance matrix analysis (IPMA) analysis revealed that strategic choice is the most important factor among all other factors in order to measure service quality. In conclusion, administrative suggestions, boundaries and future research guidelines have been considered.

A Short Review on Structural Equation Modeling: Applications and Future Research Directions

2015 ◽  
Vol 4 (3) ◽  
Author(s):  
Surajit Bag
Keyword(s):  
Structural Equation Modeling ◽  
Structural Equation ◽  
First Generation ◽  
Analytical Techniques ◽  
Short Review ◽  
Equation Modeling ◽  
Future Research ◽  
Multivariate Techniques ◽  
Statistical Efficiency ◽  
Future Research Directions

The application of multivariate techniques is mainly to expand the researchers explanatory ability and statistical efficiency. The first generation analytical techniques share a common limitation i.e. each technique can examine only a single relationship at a time. Structural Equation Modeling, an extension of several multivariate techniques is the technique popularly used today can examine a series of dependence relationships simultaneously. The purpose of this study is to provide a short review on Structural Equation Modeling (SEM) being used in social sciences research. A comprehensive literature review of article appearing in top journals is conducted in order to identify how often SEM theory is used. Also the key SEM steps have been provided offering potential researchers with a theoretical supported systematic approach that simplify the multiple options with performing SEM.

scholarly journals Computational Techniques for Eye Movements Analysis towards Supporting Early Diagnosis of Alzheimer’s Disease: A Review

2018 ◽  
Vol 2018 ◽  
pp. 1-13 ◽  
Author(s):  
Jessica Beltrán ◽  
Mireya S. García-Vázquez ◽  
Jenny Benois-Pineau ◽  
Luis Miguel Gutierrez-Robledo ◽  
Jean-François Dartigues
Keyword(s):  
Alzheimer’S Disease ◽  
Alzheimer's Disease ◽  
Eye Movements ◽  
Early Diagnosis ◽  
Future Research ◽  
Computational Techniques ◽  
Research Directions ◽  
Future Research Directions ◽  
Tools And Techniques

An opportune early diagnosis of Alzheimer’s disease (AD) would help to overcome symptoms and improve the quality of life for AD patients. Research studies have identified early manifestations of AD that occur years before the diagnosis. For instance, eye movements of people with AD in different tasks differ from eye movements of control subjects. In this review, we present a summary and evolution of research approaches that use eye tracking technology and computational analysis to measure and compare eye movements under different tasks and experiments. Furthermore, this review is targeted to the feasibility of pioneer work on developing computational tools and techniques to analyze eye movements under naturalistic scenarios. We describe the progress in technology that can enhance the analysis of eye movements everywhere while subjects perform their daily activities and give future research directions to develop tools to support early AD diagnosis through analysis of eye movements.

The Effects of Gratification, Trust, and Platform Quality on the Continuance Use of Ride-Sharing Services in a Developing Country

2021 ◽  
Vol 13 (2) ◽  
pp. 21-41
Author(s):  
Muftawu Dzang Alhassan ◽  
Ibrahim Osman Adam
Keyword(s):  
Structural Equation ◽  
Sharing Economy ◽  
Equation Modeling ◽  
Future Research ◽  
Moderating Effects ◽  
Uses And Gratification ◽  
Ride Sharing ◽  
Information And Communication ◽  
Future Research Directions ◽  
Developed World

The advent of Information and Communication Technology (ICT) has enabled the rise of ride-sharing services allowing individuals to access and request rides at a reasonably lower fee and their convenience thereby disrupting the delivery of traditional taxi services. Despite the promise of this sector, Information Systems (IS) research indicates a dearth of research examining the post-adoption behaviour of individuals in this sector. Furthermore, the concentration of studies in the developed world where the ride-sharing economy is more advanced has created an aperture of studies in the developing world. Relying on data from 133 respondents of ride-sharing services in Ghana and the Uses and Gratification (U&G) theory, we develop and analyze a model using Partial Least Squares-Structural Equation Modeling (PLS-SEM) to understand the effects of gratification, trust, and platform quality on the continuance use of ride-sharing services. Our findings revealed that enjoyment, integrative benefits, trust, and platform quality significantly influence satisfaction. Furthermore, satisfaction was found to positively influence the continuance use intention of ride-sharing services. The moderating effects of education and user experience showed support for some relationships. Our findings, provide valuable insights into the post-adoption behaviour of users in the ride-sharing economy and offer some implications and future research directions.

scholarly journals PATIENT CENTEREDNESS IN HEALTH CARE: PERSPECTIVES FROM AN EMPIRICAL INVESTIGATION

2018 ◽  
Vol 11 (8) ◽  
pp. 450
Author(s):  
Rejikumar G ◽  
Archana Ks
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Patient Centeredness ◽  
Personalized Health

Objectives: The objective of this study was to examine the formation of wellness perceptions and satisfaction from antecedents that explain various attributes regarding service quality perceptions about doctors by patients. The topic is of contemporary relevance as health-care firms are reengineering their competencies to deliver personalized health services to for unmatched experience to develop long-term relationships with patients.Methods: Responses from 280 patients about service quality attributes of doctors, wellness perceptions, and their satisfaction are collected using a structured questionnaire. An exploratory factor analysis was performed using SPSS. 20 to identify significant dimensions of doctor’s service quality. The theoretical model developed with these dimensions, wellness perceptions, and patient satisfaction was estimated using partial least square-based structural equation modeling approach to test hypotheses about linkages among these constructs.Results: The dimension structure of doctor’s service quality contained constructs such as “price affordability of medicines,” “quality of diagnosis,” “interaction quality of doctor,” “appropriateness of tests prescribed,” and “quality of usage prescriptions.” These service quality dimensions of doctor significantly develop wellness perceptions and satisfaction among patients. Wellness perceptions act as a mediator in satisfaction development.Conclusions: Patient satisfaction and wellness perceptions are of primary importance in improving service quality in health care and to remain competitive. The health-care firms should train their professionals to interact with the patients more efficiently by adhering to the philosophy of patient centeredness in their service process.

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