scholarly journals Emotional intelligence and service quality: a meta-analysis with initial evidence on cross-cultural factors and future research directions

2019 ◽  
Vol 30 (3-4) ◽  
pp. 335-347
Author(s):  
Chao Miao ◽  
Michael J. Barone ◽  
Shanshan Qian ◽  
Ronald H. Humphrey
Keyword(s):  
Emotional Intelligence ◽  
Service Quality ◽  
Meta Analysis ◽  
Cultural Factors ◽  
Cross Cultural ◽  
Future Research ◽  
Research Directions ◽  
Future Research Directions

Barriers to the Success of Total Quality Management Implementation in Vietnam's Textile and Garment Companies

2019 ◽  
Vol 10 (3) ◽  
pp. 57-73
Author(s):  
Emmanuel (Manos) Kalargiros ◽  
Cindy Strickler ◽  
Long Pham ◽  
Thomas DeNardin ◽  
Tatyana N Coomer
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Future Research ◽  
Total Quality ◽  
Research Directions ◽  
The World ◽  
Managerial Implications ◽  
Future Research Directions ◽  
The Common

Vietnam is classified as one of the five largest textile and garment exporters in the world. With its ambition to engage more effectively in the global textile and garment supply chains, Vietnam's textile and garment enterprises have been implementing total quality management (TQM) programs in order to improve their product and service quality. However, many of Vietnam's textile and garment enterprises are facing barriers to successful TQM implementation. The objective of this study is to empirically examine these barriers to TQM faced by Vietnam's textile and garment enterprises and to compare the results with previous studies conducted with U.S. and Mexican businesses. The results of this study indicate five barriers to Vietnam's textile and garment enterprises' successful TQM implementation. Among these five barriers, the common barrier shared by Vietnamese, US and Mexican businesses is that employees are resistant to change. Managerial implications and future research directions are discussed.

Entitativity Perceptions of Individuals and Groups across Cultures

2018 ◽  
Author(s):  
Saori Tsukamoto ◽  
Yoshihisa Kashima ◽  
Nick Haslam ◽  
Elise Holland ◽  
Minoru Karasawa
Keyword(s):  
Cross Cultural ◽  
Future Research ◽  
Social Perceptions ◽  
East Asians ◽  
Apparent Contradiction ◽  
Research Directions ◽  
Domain Specific ◽  
Cross Cultural Differences ◽  
Pros And Cons ◽  
Future Research Directions

Cross-cultural differences in social perceptions pose an intriguing puzzle. East Asians, in contrast to Westerners, tend to have the view that individuals lack coherent and thematically consistent characteristics and, therefore, are likely to exhibit cross-situationally inconsistent actions and reactions. This tendency is explained in terms of naïve dialecticism. However, from a different domain of perception, East Asians perceive groups as possessing more coherent and thematically consistent characteristics than ascribed by Westerners. Does this apparent contradiction mean that, unlike individual selves, groups are not dialectically construed by East Asians? One way to reconcile these findings is to say that naïve dialecticism is domain-specific—East Asian dialecticism applies to individuals, but not to groups. Another is to consider individualism–collectivism and argue that East Asians perceive groups as more entitative because they are collectivistic, and Westerners perceive individuals as more entitative because they are individualistic. Pros and cons for these explanations are examined in this chapter and future research directions are suggested.

Vicarious Dissonance : Meta-analysis registered report

2020 ◽  
Author(s):  
Sara Jaubert ◽  
Adrien Alejandro Fillon ◽  
Lionel Souchet ◽  
Fabien Girandola
Keyword(s):  
Cognitive Dissonance ◽  
Meta Analysis ◽  
Empirical Support ◽  
Future Research ◽  
Research Directions ◽  
Study Heterogeneity ◽  
Future Research Directions ◽  
Set Up

Vicarious dissonance is the phenomenon that describes the possibility that individuals may experience cognitive dissonance vicariously when they witness an inconsistent act committed by a member of their own group. After more than 15 years of research, uncertainties remain as to the effectiveness of experimental procedures set up in vicarious dissonance to obtain effects, raising the need for a meta-analytic summary of the literature. In this registered report, we conducted a meta-analysis (k = [X], n = [X]) of the effect of vicarious dissonance. We found [empirical support] for the vicarious dissonance effect, [g = X]. Vicarious dissonance is a meaningful effect for [X]. Study heterogeneity was [Low/high]. [Summarize results]. We tested [List of moderators]. We found that [meaningful moderation] moderated vicarious dissonance. Vicarious dissonance was stronger [list of conditions]. [Brief descriptions of strengths and limitations, and future research directions] We registered our meta-analysis here: https://osf.io/t5vs7/?view_only=e9dc20e90a584afbb2456aecd8809c9b

Corporate Governance Research in Accounting and Auditing: Insights, Practice Implications, and Future Research Directions

2011 ◽  
Vol 30 (3) ◽  
pp. 1-31 ◽  
Author(s):  
Joseph V. Carcello ◽  
Dana R. Hermanson ◽  
Zhongxia (Shelly) Ye
Keyword(s):  
Corporate Governance ◽  
Audit Committee ◽  
Meta Analysis ◽  
Future Research ◽  
Corporate Board ◽  
Research Papers ◽  
Research Directions ◽  
Research Paradigms ◽  
The Past ◽  
Future Research Directions

SUMMARY Over the past two decades, the corporate governance literature in accounting and auditing has grown rapidly. To better understand this body of work, we discuss 12 recent literature review or meta-analysis papers and summarize selected results (i.e., clusters of papers with new and interesting results) from recent empirical research papers, after reviewing the findings of over 250 studies. Our corporate governance focus is primarily on corporate board and audit committee issues. We discuss the major insights from this literature and the practice implications of these findings. In addition, we identify a number of opportunities for future research. In particular, we make suggestions for: (1) improved research paradigms in corporate governance, (2) extensions of existing research, and (3) new or emerging lines of research.

scholarly journals Measuring website service quality for Malaysian companies

2009 ◽  
Vol 6 (2) ◽  
pp. 71
Author(s):  
Boo Ho Voon ◽  
Karen Meng Koon Kueh ◽  
Mohd Zawawi Mohd Zafian
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Equation Modeling ◽  
Future Research ◽  
Research Directions ◽  
Content Quality ◽  
Quality Perceptions ◽  
Survey Results ◽  
Future Research Directions

A customer-perceived quality service has been widely used towards enhancing the customers’ satisfaction and loyalty. The same situation is also applicable for the online services; in an increased use of websites as a channel for information presentation and provision of other services. Hence, the website service quality perceptions of users need to be understood so as to be managed more effectively. The key dimension of this study is to identify the website service quality through the qualitative and quantitative approaches. The website quality theories, focus groups and survey results generate numerous dimensions and items for the understanding and measuring the website service quality of various public-listed companies in Malaysia, particularly from the users’ viewpoint. The laboratory-based method obtains data from the external users’ websites whereas mail surveys aims to gather the views from the organizations’ website. These two approaches use to obtain the perceptual data for further quantitative analysis. Based on the Reliability and Factor Analysis as well as Structural Equation Modeling, there are six valid and reliable dimensions of website service quality identified, namely: Assurance, Tangibles, Content Quality, Technical Quality, Organisation Information, and Address. The implications and future research directions will be also discussed in the following sections of this study.

Meta-Analysis Research on Virtual Team Performance

2010 ◽  
pp. 933-943
Author(s):  
Ying-Chieh Liu ◽  
Janice Burn ◽  
Susan Stoney
Keyword(s):  
Virtual Teams ◽  
Team Performance ◽  
Meta Analysis ◽  
Empirical Studies ◽  
Virtual Team ◽  
Future Research ◽  
Research Directions ◽  
Managerial Implications ◽  
Future Research Directions

The results from prior studies on the effectiveness of virtual teams (VTs) are ambiguous and show that few studies have built upon previous findings to build a substantiated body of work. In this article, the authors attempt to remedy this by performing a meta-analysis on VT research. Powell et al.’s (2004) framework of VTs is used as a prototype and twelve variables and their relationships identified as the basis for this study. Twenty empirical studies are identified and used to validate the variables statistically. From this, seven variables are preserved and form the final framework. Future research directions and managerial implications are explained.

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