scholarly journals The Influence of ES-CSF Profile Configurations and Human Capital on Organizational Performance

2021 ◽  
Vol 16 (2) ◽  
pp. 19-36
Author(s):  
Daniel Arturo Cernas-Ortiz ◽  
Arun Madapusi ◽  
Wai Kwan Lau
Keyword(s):  
Human Capital ◽  
Data Analysis ◽  
Organizational Performance ◽  
Performance Indicators ◽  
Success Factors ◽  
Enterprise System ◽  
Cluster Membership ◽  
Critical Success ◽  
Institutional Forces ◽  
Complex Phenomena

Abstract Critical Success Factors (CSF) for a successful enterprise system (ES) implementation have been widely studied at the level of individual firms. However, firms may (unintendedly) end up forming groups (clusters) whose members look alike in terms of the CSF that they emphasize during the ES implementation. The objective of this study is to identify such clusters, analyze the differences in organizational performance and ES benefits among them, and explore whether human capital amplifies the effects of the CSF-based cluster membership. Data were collected from a sample of 125 Mexican firms that have implemented ES. The data analysis indicates the presence of three distinct clusters that differ in organizational performance and ES benefits, with performance indicators being greater for high-human-capital-level firms across the clusters. The findings suggest that ES deployments are complex phenomena subject to institutional forces that shape the CSF configurations that firms emphasize. Different CSF configurations, in turn, determine whether firms profit (or not) from their ES investments.

The Implementation of IT Business Strategy in the Construction Industry

2013 ◽  
pp. 216-246 ◽  
Keyword(s):  
Organizational Performance ◽  
Construction Industry ◽  
Business Strategy ◽  
Success Factors ◽  
Past Research ◽  
Business Strategies ◽  
It Adoption ◽  
Construction Companies ◽  
Critical Success ◽  
Use Of Technology

This chapter begins by describing the common problems associated with implementing IT business strategy that are faced by companies and other organizations, resulting in business planning that is not directly aligned with IT planning and IT investments not clearly supporting business strategies. It is stressed that all organizations should pursue strategic alignment practices to improve organizational performance when using IT-based resources. Case studies specific to the construction industry are presented to illustrate practical problems that companies face. With this background, the critical success factors of implementing IT business strategy are discussed. They mainly center around the goal of enabling businesses to reduce costs while at the same time improve IT’s contribution to their overall performance in terms of overall profit or net earnings. In the discussion, research finding of organizational success in strategic IT and business alignment are used to elaborate on the factors involved, both internal and external to the organization. Overall, the essential traits of successfully aligned organizations are mentioned. This is followed by describing a proposed model that is able to successfully address the alignment of business and IT by adopting a process-driven architecture that focuses on information management. Moving on, there are several aspects of preparing an organization for successful IT business strategy implementation. The next part describes some major steps of implementation like defining the goals and linking them to the performance criterion, focusing on the strategic intentions, adopting an effective plan, quantifying the cost and benefits of IT, measuring and tracking the results, and, last but not least, managing culture. Specifically on the construction industry, the chapter covers the main advantages and disadvantages of adopting IT to increase strategic competitiveness of construction companies. The illustrations from past research focus on links that are established between competitive advantage or project success and the use of technology. As background to proposing a set of recommendations on how IT business strategies can be implemented in design and construction firms, the case of IT adoption in the construction industry of Singapore is presented to serve as an overview of developments in this area. Based on the performance criteria established for these two types of firms in Singapore, appropriate enablers of implementation are suggested, including the kind of business strategy applicable to different firm types, through a process framework. The chapter concludes with a summary of the main points covered on the implementation of IT business strategy in the construction industry.

Identifying Critical Success Factors for Supply Chain Excellence

2012 ◽  
pp. 353-375
Author(s):  
Chinho Lin ◽  
Chu-hua Kuei ◽  
Christian N. Madu ◽  
Janice Winch
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Organizational Performance ◽  
Success Factors ◽  
International Studies ◽  
Critical Factors ◽  
Chain Management ◽  
Organizational Conditions ◽  
Critical Success ◽  
Organizational Condition

This paper presents a research framework for studying supply chain excellence, emphasizing two distinct paths of knowledge acquisition, that is qualitative inquiry through interviews with senior supply chain executives in Taiwan and quantitative inquiry through data collection from companies that operate in Taiwan. Four factors are considered as the antecedents of supply chain excellence, such as collaboration, organizational conditions, technology adoption, and operations. The authors use the grounded theory approach to further understand those four critical factors and relevant concepts. Organizational condition was ranked by our senior supply chain executives as the most important factor based on this qualitative investigation. The effect of four critical factors on organizational performance is also assessed through regression analyses, and the results help supply chain professionals in Taiwan determine which factors and concepts of supply chain management to focus on to improve business performance. Although these findings are situation-dependent, the proposed framework is different from existing literature and can be adopted in other international studies to enhance the body of knowledge on supply chain management.

The Relationship between Total Quality Management Critical Success Factors and Knowledge Sharing in a Service Industry

2014 ◽  
Vol 39 (1) ◽  
pp. 81-101 ◽  
Author(s):  
Reza Dabestani ◽  
Allahvirdi Taghavi ◽  
Mohammad Saljoughian
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Knowledge Sharing ◽  
Organizational Performance ◽  
Critical Success Factors ◽  
Success Factors ◽  
Explicit Knowledge ◽  
Simultaneous Increase ◽  
Total Quality ◽  
Critical Success

Total quality management (TQM), its components, techniques and principles are extensively accepted by scholars as a comprehensive philosophy for improving organizational performance (OP). Moreover, findings suggest that a prerequisite for successfully implementing TQM is exchanging knowledge in the organization. However, the number of studies addressing the mentioned issue is limited. Also, the nature of knowledge and its interactions with TQM are not properly investigated. Current study investigates the role of employees’ different forms of knowledge sharing appreciation in their tendency to use TQM critical success factors (CSFs). In order to do so, knowledge sharing was divided into two categories of explicit and tacit, and the employees of the IT department of one of the largest companies in Middle East were selected and grouped based on their knowledge sharing characteristics. Further, ten categories were identified for TQM CSFs, and the employees’ appreciation of CSFs were measured. The data were gathered through two questionnaires. Finally, the subjects were plotted and grouped using Tacit–Explicit Analysis. The results indicated that while both Tacit and Explicit knowledge sharing positively correlates with CSF appreciation, a simultaneous increase in both types can bear much fruitful positive results.

Organizational competency in urban water infrastructure asset management

2017 ◽  
Vol 44 (12) ◽  
pp. 1056-1070 ◽  
Author(s):  
Daryush Esmaili ◽  
Tamer E. El-Diraby
Keyword(s):  
Organizational Performance ◽  
Asset Management ◽  
Success Factors ◽  
Water Infrastructure ◽  
Policy Makers ◽  
Critical Success ◽  
Measurement Framework ◽  
Organizational Competencies ◽  
Quantitative Performance ◽  
Information And Knowledge Management

This paper presents an organizational performance measurement framework for guiding the development of organizational competencies to manage water infrastructure assets. The framework was validated through interviews and surveys with professionals. The framework includes three major dimensions for competency: technical activities, organizational management, and information and knowledge management. Across these levels, it presents 11 core critical success factors. It also provides a set of quantitative performance measures for municipal asset management teams and organizations. The framework serves as means to guide public policy makers in establishing policies and guidelines for enhancing municipal capacity in project management in the context of infrastructure assets. It also can help municipalities in defining gaps and areas of improvement. The framework is not intended to be universal. No model can make this claim given the drastic differences in legal and political setting in different jurisdictions. The proposed framework, however, can serve as a benchmark for other work in related contexts.

Critical success factors and organizational performance: A study on citrus industry

2017 ◽  
Vol 37 (03) ◽  
Author(s):  
U.T. Sunil Kumar ◽  
R. L. Shrivastava
Keyword(s):  
Organizational Performance ◽  
Critical Success Factors ◽  
Success Factors ◽  
Business Environment ◽  
Control Measures ◽  
Validity And Reliability ◽  
Citrus Industry ◽  
Post Harvest ◽  
Critical Success ◽  
Innovation And Technology

Quality management of citrus fruits is the top priority as the demand for the fruits is increasing tremendously. In order to investigate the effect of critical success factors (CSF,s) or predictors on the performance measurement factors of citrus industry, an exploratory type of study was conducted with 100 valid responses collected from citrus stake holders. Specially prepared questionnaire consisted of 102 items clubbed in to ten groups for performance improvement Input factors and 24 items clubbed in to four groups for performance measures. The questionnaire is prepared in consultation with experts of industry and 1-5 Likert scale is being used for data collection. The data obtained is tested for normality, validity and reliability then, ANOVA and multiple regression analysis is performed. The ANOVA test revealed that the perceptions associated with the findings were in conformity with the hypothesis. Quality improvement frame work or model is derived from the current study. The study revealed that business environment and resources leads to Economic, Quality, Non-financial and Innovation/ technology performance of the citrus industry. Post harvest process control and post harvest pest and disease control measures improved economic performance and technology and innovation performance. Critical factors like marketing and distribution contributed to non-financial performance. It is further seen that socio economic aspects lead to innovation and technology performance.

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