scholarly journals PERAN PERCEIVED VALUE MEMEDIASI HUBUNGAN KUALITAS PELAYANAN DENGAN KEPERCAYAAN KONSUMEN

2019 ◽  
Vol 8 (4) ◽  
pp. 2180
Author(s):  
Yenna Kurnia Suseno ◽  
Ketut Rahyuda
Keyword(s):  
Service Quality ◽  
Perceived Value ◽  
Sampling Technique ◽  
Consumer Confidence ◽  
Consumer Trust ◽  
Analysis Techniques ◽  
Analysis Technique ◽  
Relationship Of ◽  
The Relationship

The purpose of this study was to explain the effect of service quality on consumer perceived value and trust in Puri Saron Hotel, to explain the effect of perceived value on consumer trust in Puri Saron Hotel, and to explain the role of perceived value mediating the relationship of service quality with consumer trust in Puri Saron Hotel. The sample determination technique in this study uses purposive sampling technique, which is a sample determination technique with certain considerations consisting of foreign tourists who are at least 20 years old and have stayed at Puri Saron Hotel at least once, with a sample size of 100 respondents. The analysis technique used in this study is by using path analysis techniques. Based on the results of the study showed that: 1) Service quality has a positive and significant effect on perceived value at Puri Saron Hotel, 2) Service quality has a positive and significant effect on consumer confidence in Puri Saron Hotel, 3) Perceived value has a positive and significant effect on consumer confidence in Puri Saron Hotel, and 4) Perceived value positively and significantly mediates the influence of service quality on consumer trust. Keywords: service quality, perceived value, consumer trust

scholarly journals PERAN NILAI EMOSIONAL DALAM MEMEDIASI PENGARUH PERSEPSI KUALITAS TERHADAP NIAT BELI

2019 ◽  
Vol 8 (4) ◽  
pp. 1900
Author(s):  
Putu Angga Agusta Bimartha ◽  
Ni Made Asti Aksari
Keyword(s):  
Purchase Intention ◽  
Sampling Method ◽  
Sampling Technique ◽  
Perceived Quality ◽  
Analysis Techniques ◽  
Running Shoes ◽  
Emotional Value ◽  
Relationship Of ◽  
The Relationship

This study aims to explain the influence of perceived quality and emotional value towards purchase intention of Nike Running Shoes, and the role of emotional value in mediating the influence of perceived quality on the purchase intention of Nike Running Shoes. This research was conducted on people living in Denpasar City. The population of this study is infinite. The number of samples used was 100 respondents and, was determined using non-probability sampling method with purposive sampling technique. The data was collected through survey using questionnaires and analyzed using path analysis techniques. The results show that quality perception have a positive and significant effect on emotional value, and perceived quality also have a positive and significant effect on purchase intention, while emotional value has a positive and significant influence on purchase intention and is able to mediate the relationship of perceived quality indirectly to purchase intention.

scholarly journals Hubungan Peran Tokoh Masyarakat Menurut Remaja dengan Kreativitas Remaja di Kampung Teluk Embun Kabupaten Pasaman

2018 ◽  
Vol 1 (4) ◽  
pp. 471
Author(s):  
Sinti Alisa ◽  
Ismaniar Ismaniar
Keyword(s):  
Data Collection ◽  
Quantitative Methods ◽  
Rank Order ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Community Leaders ◽  
Analysis Technique ◽  
Relationship Of ◽  
The Relationship

This research is motivated by the decline in activities carried out by adolescents. This was allegedly due to the low role of community leaders in Kampung Teluk Embun, Dua Koto Sub-District, Pasaman Regency. This study aims to (1) describe the role of community leaders towards adolescents, (2) illustrate the creativity of adolescents and (3) see the relationship of the role of community leaders with youth creativity in the Kampung Teluk Embun, Dua Koto Sub-District, Pasaman Regency. This type of research uses correlational quantitative methods. The population in this study were adolescents aged 11-24 years who had not married and lived and had activities in Kampung Teluk Embun, amounting to 29 people. Samples were taken as much as 73%. The number of samples is 21 people. The sampling technique uses simple random sampling. Data collection techniques used are questionnaires. While the data collection tool uses a questionnaire. The data analysis technique of this research uses percentage, rank order and t test. In the results of the study it can be seen that there is a significant relationship between the role of community leaders according to adolescents with adolescent creativity in Kampung Teluk Embun, Dua Koto Sub-District, Pasaman Regency. Keywords: Role, Community Leaders, Creativity, Youth

scholarly journals Effect of compensation on employee performance towards motivation as mediation variable

2019 ◽  
Vol 6 (5) ◽  
pp. 134-143
Author(s):  
Intan Candradewi ◽  
I Gst. A. Manuati Dewi
Keyword(s):  
Employee Performance ◽  
Sampling Technique ◽  
Total Sample ◽  
Partial Least Square ◽  
Least Square ◽  
Sample Technique ◽  
Saturated Sample ◽  
Relationship Of ◽  
The Relationship

The purpose of this study was to analyze and explain the role of mediation motivation in the relationship of compensation to employee performance at Wisma Prashanti Hospital. The population in this study were employees of Wisma Prashanti Hospital with a total sample of 83 respondents. The sampling technique is carried out is a saturated sample technique, the entire population is used as a sample. The research instrument used a questionnaire and analysis method using Partial Least Square (PLS) with SmartPLS 3.2 software. The results showed (1) compensation has a positive and significant effect on employee performance (2) compensation has a positive and significant effect on motivation (3) motivation has a positive and significant effect on employee performance (4) motivation mediates partially and positively and significantly on the relationship between compensation and employee performance. The implications of the results of this study indicate that compensation is found to be a major factor in improving employee performance.

Cause Related Marketing and Customer Value: The Role of Service Quality and Perceived Risk as Mediators

2018 ◽  
Vol 5 (01) ◽  
Author(s):  
Shelleka Gupta ◽  
Alka Sharma ◽  
Aubid Hussain Parrey
Keyword(s):  
Literature Review ◽  
Service Quality ◽  
Direct Effect ◽  
Perceived Risk ◽  
Customer Value ◽  
Research Study ◽  
Cause Related Marketing ◽  
Relationship Of ◽  
The Relationship

The present research paper is an attempt to understand the role of mediating variables in the relationship of cause related marketing and customer Value. Based on the literature review, the role of service quality and perceived risk as mediators has been analysed in depth. The data for the study has been collected from mobile subscribers of the select telecom companies that were running cause campaigns. The results of the research showed higher total effect than direct effect, which signalled the role of mediators in the relationship of cause related marketing and customer value. Furthermore it is evident from the analysis that service quality has a direct and significant impact on the relationship of Cause related marketing and customer value, as compared to the perceived risk. This research study emphasizes the role of Cause Related Marketing in enhancing customer value via service quality.

scholarly journals Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, Indonesia

2016 ◽  
Vol 2 (04) ◽  
Author(s):  
Pribanus Wantara
Keyword(s):  
Quality Of Service ◽  
Structural Equation Modeling ◽  
Service Quality ◽  
Structural Equation ◽  
Perceived Value ◽  
Tourism Development ◽  
Equation Modeling ◽  
Relationship Of ◽  
The Relationship

This paper wants to examine the relationship of service quality, perceived value, satisfaction and loyalty with religious tourists who visit the island of Madura in 2015. The structural equation modeling results support the hypothesis that service quality affects directly the satisfaction and loyalty, and satisfaction directly affects loyalty, but the results do not support the hypothesis that the perceived value directly affects the satisfaction and perceived value directly affects loyalty. Quality of service only has direct and indirect influence on loyalty through satisfaction. So the stage of tourism development in Madura, quality of service is very important in building loyalty and satisfaction tourists

scholarly journals GAYA KEPEMIMPINAN DAN KOMPENSASI TERHADAP SEMANGAT KERJA SERTA DAMPAKNYA PADA KINERJA PEGAWAI DI KANTOR PANWASLU SE- KECAMATAN KABUPATEN OKU

2020 ◽  
Vol 6 (1) ◽  
pp. 13-32
Author(s):  
Emelda Emelda
Keyword(s):  
Path Analysis ◽  
Leadership Style ◽  
Significant Influence ◽  
Employee Performance ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Problem Formulation ◽  
Analysis Techniques ◽  
Relationship Of ◽  
The Relationship

The problem in this study, first is whether there is an influence of leadership style and compensation together or partially on morale. Second, whether there is an influence of leadership style, compensation and work spirit together or partially on employee performance. This study aims to find answers to the problem formulation. The design of this study uses a quantitative approach that is associative. This study will explain the relationship of influencing and influenced by the variables to be examined, namely the influence of leadership style and compensation to work morale and its impact on employee performance and does not violate the law, morals, and ethics. The population was 130 respondents, which were sampled in this study were 99 respondents to represent the population of OKU District Panwaslu staff. The sampling technique used in this study is the simple random sampling technique, which is the research sample taken using simple random methods. Analyzing the data in this study used path analysis techniques (path analysis). The results of this study concluded the first positive and significant influence of leadership style and compensation together or partially on work morale. Second, there is a positive and significant influence of leadership style, compensation and working spirit together or partially on the performance of employees in the Oversight Panwaslu Office in OKU Regency. Researchers still suggest that the Panwaslu leadership should pay attention to compensation, encouragement and motivation so that employee performance increases

scholarly journals Peran Kepuasan Pelanggan Pada Hubungan Kausalitas Antara Kualitas Layanan Terhadap Niat Beralih

2021 ◽  
Vol 2 (2) ◽  
pp. 316-335
Author(s):  
Alan Rusdiana ◽  
L Suparto LM
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Sampling Technique ◽  
Equation Modeling ◽  
Negative Effect ◽  
Core Service ◽  
The Relationship ◽  
Positive Effect

This type of research is associative research. This research takes the title: “This type of research is associative research. This research takes the title: "The Role of Customer Satisfaction on the Causality Relationship Between Service Quality and Switch Intention (Study on Fitra Majalengka hotel visitors)”. The purpose of this study was to determine the partial effect of core service quality and encounter on switching intentions with the mediating factor of customer satisfaction. The population in this study were all visitors to the Fitra Majalengka hotel. The sampling technique used is purposive sampling. The number of respondents in this study was 120. The data were analyzed using structural equation modeling (SEM) with AMOS 21 software. The results of this study indicate that 1) core service quality has no effect on switching intentions, 2) encounter service quality has no effect on switching intentions, 3) core service quality has a positive effect on customer satisfaction, 4) encounter service quality has a positive effect on customer satisfaction, 5 ) customer satisfaction has a negative effect on switching intentions, 6) customer satisfaction mediates the negative effect of core service quality on switching intentions, 7) customer satisfaction mediates the negative effect of encounter service quality on switching intentions. An important finding from this study is that it can confirm the concept of EDT in which customer satisfaction becomes a mediating variable between the relationship between core service quality and encounter with switching intentions.

scholarly journals PENGARUH PROFITABILITAS TERHADAP NILAI PERUSAHAAN DENGAN STRUKTUR MODAL SEBAGAI VARIABEL PEMODERASI PADA PERUSAHAAN SEKTOR PERTANIAN YANG TERDAFTAR DI BURSA EFEK INDONESIA

2019 ◽  
Vol 8 (4) ◽  
Author(s):  
Sigit Cahyono ◽  
Ni Ketut Surasni ◽  
Hermanto Hermanto
Keyword(s):  
Capital Structure ◽  
Firm Value ◽  
Stock Exchange ◽  
Sampling Technique ◽  
Common Effect ◽  
Analysis Technique ◽  
Independent Variable ◽  
Relationship Of ◽  
The Relationship ◽  
Observation Period

This research aims to analyze the effect profitability to firm value with capital structure as moderating variable in agriculture companies listed on the Indonesia Stock Exchange (IDX). The dependent variable used is firm value (PBV), the independent variable is profitability (ROA), and capital structure (DER) as a moderating variable. The sampling technique was purposive sampling so that the number of samples obtained was 9 companies, with an observation period of 2014-2017. This type of research is associative causal. The analysis technique used in this study is panel date regression (common effect modell) using eviews, with a significant level of 5 percent. Descriptive statistics were also included which included average, median, minimum, maximum, and std. deviation. The results of this study indicate that profitability has a positive and significant effect on firm value and, capital structure is weaken on the relationship of profitability to firm value. Capital structure is a quasi moderating where as the effect of capital structure to firm’s value and the effect of capital structure interaction to firm’s value is also significant.Keywords: Profitability, Capital Structure, Firm Value

scholarly journals The Relationship of Cigarette Addiction, Smartphone Addiction and Self-Control of Men's Dormitory Students

2020 ◽  
Vol 7 (2) ◽  
pp. 147-154
Author(s):  
Andreas Wisnu Adi Purnomo ◽  
J.T. Lobby Loekmono
Keyword(s):  
Significant Relationship ◽  
Sampling Technique ◽  
Self Control ◽  
Smartphone Addiction ◽  
Multiple Correlation ◽  
Christian University ◽  
Analysis Technique ◽  
R Value ◽  
Relationship Of ◽  
The Relationship

This study aims to determine whether there is a significant relationship between cigarette addiction, simultaneous smartphone addiction and self-control. The subjects who became respondents were students who live in the male dormitory of Satya Wacana Christian University, totalling 109 students as the population. The sampling technique chosen was purposive sampling with the criteria of students who were active smokers and were involved in using smartphones. The research method used is correlational quantitative. The sample consisted of 33 students. The analysis technique used is the multiple correlation formula. Based on the results of various correlation analyzes, the R-value is -0.350 in the opposite direction. For comparison, the Fcount value is found to be 2.128 and the F table with a significant 5% of 4,130. In other words, Fcount Ftable, which means there is no significant relationship. The results of this study found that there was no significant relationship between cigarette addiction, simultaneous smartphone addiction and self-control.

Understanding the relationship of self-service technology quality with user adoption using SSTQUAL

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Manimay Ghosh
Keyword(s):  
Service Quality ◽  
Empirical Research ◽  
Behavioral Intentions ◽  
Perceived Value ◽  
Equation Modeling ◽  
Content Type ◽  
Self Service ◽  
Self Service Technology ◽  
Relationship Of ◽  
The Relationship

PurposeThe study aimed to examine the antecedents to self-service technology (SST) adoption behavior and the relationships between the constructs using empirical research.Design/methodology/approachBased on synthesis of the extant literature, a model was hypothesized, hypotheses were framed. Field data collected were analyzed using structural equation modeling.FindingsFew interesting findings were noted in this research. First, SST service quality had a direct positive linkage with perceived value, but no linkage with e-satisfaction. Second, strong positive linkage existed between perceived value and e-satisfaction. Therefore, the connection between SST service quality and satisfaction was completely mediated by perceived value. Third, no relationship existed between perceived value and behavioral intentions, but a direct positive relationship existed between e-satisfaction and behavioral intentions. Thus, the relationship of perceived value with behavioral intentions was fully mediated by e-satisfaction. Fourth, no direct connection was found between SST service quality and behavioral intentions. Rather, the connection was fully mediated by perceived value and e-satisfaction. Fifth, direct positive association was found between behavioral intentions and actual adoption of SST.Research limitations/implicationsThis empirical research was conducted primarily on the young population.Practical implicationsThe study will benefit managers in making better decisions on how to make SST work successfully for their organizations.Originality/valueFirst, this research further refined the SST adoption process of a customer, thus making a meaningful contribution to the literature on SST. Second, the research validated SSTQUAL scale in a different geographical setting.

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