Media asset management and process approach in business process management

2021 ◽  
Vol 24 (3) ◽  
pp. 316-337
Author(s):  
Elena Yu. SIDOROVA ◽  
Galina V. TIMOKHOVA
Keyword(s):  
Business Process ◽  
Asset Management ◽  
Business Process Management ◽  
Process Management ◽  
Process Approach ◽  
Social Consequences ◽  
Quality Of Work ◽  
Digital Management ◽  
Effective Level

Subject. This article explores the problems of digital management in business process management. Objectives. The article aims to investigate the methodological problems of digital management and process approach application in business process management. Methods. For the study, we used a content analysis of the scientific literature on the subject, and generalization techniques. Results. The article offers our own original approach and assessment and substantiates methodological provisions to identify the positive and negative aspects of digital transformation in relation to business and economic units. The main reasons for the need for digital management transformation are the improvement and development of information infrastructure, improvement of the technological level of specific subsystems and technologies, and the social consequences of the digital economy. Conclusions. Digital management and process approach in business process management take economic activity to a new effective level. The quality of work gets changed, it becomes fragmented, the on-site or on-team presence is not mandatory, employees can perform most of the work remotely, there is a change in perception of the real world. All this affects the quality of work.

scholarly journals Tools of improving the quality of tourist services in the conditions of competition

2021 ◽  
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Effective Means ◽  
Quality Criteria ◽  
Tourism Industry ◽  
Process Approach ◽  
Tourism Enterprises

The article examines the theoretical and practical principles of business process management in the field of tourism. The factors are given and their influence on creation of qualitative tourist service is investigated; the most essential quality criteria influencing activity of the enterprises of tourist sphere are resulted. The subject of the article is the aspects of business process management of modern tourism enterprises, the management of which should be aimed at ensuring the competitiveness of tourism services. To this end, attention is focused on the quality of tourist services in view of the strengthening of individualization of demand. Objective: to consider the structuring of tourist services, to identify general and specific components that are inherent in the tourist offer, to explore the features of the process approach to business process management in the tourism industry through the prism of interpretations of modern scientists. The following general scientific methods were used in the research: analytical, descriptive, comparative, systematic, systemic. The following results were obtained: it was proved that the process approach is a modern, powerful and effective means of managing the activities of a tourist enterprise and significantly improves the quality of tourist services. However, in practice, due to the specifics of the tourism business, the separation of business processes of the tourism enterprise is a difficult task. Conclusions: the main essential properties of the business process of a tourist enterprise are separated, which characterize it as a set of interconnected operations, including organization, interdependence, efficiency, continuity, convenience, application of Internet technologies to increase efficiency and effectiveness of business processes of tourist enterprises. . The business process inherent in the tourist enterprise that distinguishes it from set of the enterprises of other spheres is offered.

Business process modeling, implementation, analysis, and management: the case of business process management tools

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Behjat Zuhaira ◽  
Naveed Ahmad
Keyword(s):  
Business Process ◽  
Process Modeling ◽  
Business Process Management ◽  
Process Management ◽  
Software Tools ◽  
Process Reengineering ◽  
Research Approach ◽  
Tool Selection ◽  
Content Type

PurposeSignificant numbers of business process management (BPM) projects fail. Their failure is attributed toward many factors. Among them, low quality of BPM is one reason. Some of the tasks in BPM have their roots in business process reengineering (BPR). The literature has cited many different critical success and failure factors for quality BPM and BPR. Lack of software tools is one of the technology-oriented factors that results in poor BPM and BPR. This paper aims to build a generic feature set offered by software tools for process modeling their analysis implementation and management. It presents an objective analysis in identifying weaknesses and strengths of these tools, primarily for BPM.Design/methodology/approachA method is proposed to evaluate the quality of process reengineering and management delivered by software tools. It consists of four phases: feature extraction, tool selection, data extraction and tool evaluation.FindingsThe data gathered is quantified to test research hypotheses, the results are statistically significant and highlight multiple areas for future improvements. Moreover, the cluster visualizations created also help to understand the strengths and weaknesses of BPM/BPR tools.Research limitations/implicationsDespite the research approach used, there is a chance of subjectivity when it comes to evaluating different tools.Practical implicationsThe paper includes implications for practitioners and researchers for choosing appropriate software tool for process modeling, analysis, implementation and management, matching their requirements with BPM and BPR. It also identifies features that are missing in these tools.Originality/valueThis paper provides a comprehensive analysis of BPM and supporting tools, relates them to key stages of BPM life cycle and BPR methodologies. It also identifies various areas for further development in these tools.

scholarly journals Business Process Management for optimizing clinical processes: A systematic literature review

2019 ◽  
Vol 26 (2) ◽  
pp. 1305-1320 ◽  
Author(s):  
Alberto De Ramón Fernández ◽  
Daniel Ruiz Fernández ◽  
Yolanda Sabuco García
Keyword(s):  
Literature Review ◽  
Business Process ◽  
Systematic Literature Review ◽  
Business Process Management ◽  
Process Management ◽  
Healthcare Sector ◽  
Industrial Services ◽  
Technological Support ◽  
New Strategy

Business Process Management is a new strategy for process management that is having a major impact today. Mainly, its use is focused on the industrial, services, and business sector. However, in recent years, it has begun to apply for optimizing clinical processes. So far, no studies that evaluate its true impact on the healthcare sector have been found. This systematic review aims to assess the results of the application of Business Process Management methodology on clinical processes, analyzing whether it can become a useful tool to improve the effectiveness and quality of processes. We conducted a systematic literature review using ScienceDirect, Web of Science, Scopus, PubMed, and Springer databases. After the electronic search process in different databases, 18 articles met the pre-established requirements. The findings support the use of Business Process Management as an effective methodology to optimize clinical processes. Business Process Management has proven to be a feasible and useful methodology to design and optimize clinical processes, as well as to automate tasks. However, a more comprehensive follow-up of this methodology, better technological support, and greater involvement of all the clinical staff are factors that play a key role for the development of its true potential.

scholarly journals Optimization of business process management at the enterprise

2020 ◽  
pp. 79-84
Author(s):  
Nataliia Sarai
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Process Approach ◽  
Enterprise Management ◽  
Organization And Management ◽  
Theoretical Generalization ◽  
Definition Of ◽  
The Impact

Purpose. The aim of the article is the development of theoretical, methodological provisions and practical recommendations for determining the content of business process and process approach in management of the enterprise, substantiation of classification features of grouping business processes and identifying indicators of evaluation of business processes of the enterprise and factors influencing their effectiveness. Methodology of research. The theoretical and methodological basis of the study is the position of modern economic theory, scientific works of domestic and foreign scientists to optimize the management of business processes at the enterprise. The following general scientific methods of research are used to achieve this goal: system-structural and terminological analysis – to streamline the conceptual and terminological apparatus regarding the economic content of the category "business process"; grouping, comparison and theoretical generalization – for the study of scientific works on the problems of business process management at the enterprise; inductions and deductions – to study the classification features of business process grouping and identify business process evaluation indicators at the enterprise; abstract and logical – for theoretical generalization and formulation of conclusions. Findings. The necessity of applying the process approach to the organization and management of the enterprise is substantiated. The economic essence of the category "business process" is determined. It is established that a business process is a structured sequence of actions to perform an appropriate type of activity at all stages of the life cycle of the subject activity. Characteristics of business processes: presence of internal and external users; functioning within and between divisions of the company and between different organizations; based on the way in which the organization works. The main characteristics of quality of business processes of the enterprise are determined, namely: effectiveness; efficiency; adaptability; anti-corruption. Originality. There was further development of the definition of the content of the business process and process approach in management of the enterprise are generalized, the classification features of grouping of business processes are substantiated and the possibilities of application of indicators of estimation of business processes of enterprise and factors of influence on their efficiency in management of domestic enterprises are offered. Practical value.Recommendations are proposed which define the conditions for ensuring optimization of business process management at the enterprise, in particular: application of the process approach to enterprise management; use of a scorecard to evaluate the business processes of an enterprise determining the impact of factors on their effectiveness. Key words: process; business process; process approach; indicator; factor; enterprise management.

scholarly journals INVESTIGATING THE IMPACT OF THE PROCESS APPROACH ON THE PERFORMANCE OF THE COMPANY - EMPIRICAL STUDY OF THE MOROCCAN CONTEXT

2020 ◽  
Vol 8 (12) ◽  
pp. 321-337
Author(s):  
Benammi Abderrazak ◽  
◽  
Taj Kacem ◽  
Keyword(s):  
Organizational Performance ◽  
Business Process ◽  
Structural Equation ◽  
Business Process Management ◽  
Process Management ◽  
Empirical Studies ◽  
Process Approach ◽  
Equation Modeling ◽  
And Performance ◽  
The Impact

Process approach or Business Process Management (BPM) allows organizing and framing a company by focusing in the improvement of performance in order to gain competitive advantage. Although it is believed that BPM improves various aspects of organizational performance, there has been a lack of empirical studies about this. The present paper has the purpose to study the impact of business process management in companies performance in Moroccan context. To accomplish that, the theoretical basis required to know the elements that configurate BPM and the measures that can evaluate the BPM success on performance is built through a literature review. Then, a research model is proposed. Empirical data has been collected from a survey of Moroccan companies from different sectors. A quantitative analysis has been performed using structural equation modeling (SEM) to show if the direct and indirect effects between BPM and performance can be considered statistically significant. At the end, we have discussed results, their managerial and scientific implications.

Path Mining in Web Processes Using Profiles

2011 ◽  
pp. 896-901 ◽  
Author(s):  
Jorge Cardoso
Keyword(s):  
Data Mining ◽  
Quality Of Service ◽  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Data Mining Techniques ◽  
Using Data

Business process management systems (BPMSs) (Smith & Fingar, 2003) provide a fundamental infrastructure to define and manage business processes, Web processes, and workflows. When Web processes and workflows are installed and executed, the management system generates data describing the activities being carried out and is stored in a log. This log of data can be used to discover and extract knowledge about the execution of processes. One piece of important and useful information that can be discovered is related to the prediction of the path that will be followed during the execution of a process. I call this type of discovery path mining. Path mining is vital to algorithms that estimate the quality of service of a process, because they require the prediction of paths. In this work, I present and describe how process path mining can be achieved by using data-mining techniques.

Using Business Ontology to Integrate Business Architecture and Business Process Management for Healthcare Modeling

2018 ◽  
Vol 6 (2) ◽  
pp. 18-41
Author(s):  
Bonnie S Urquhart ◽  
Waqar Haque
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Action Plan ◽  
Medication Management ◽  
Healthcare Setting ◽  
Management Approach ◽  
Business Architecture ◽  
Shared Language

Patient safety and quality of health care services continue to be an issue within healthcare organizations. Quality improvement of healthcare processes at a systems level requires a shared language so the system is well understood across and between business areas. Business ontology provides the ability to create a shared language which can be used to integrate business process management (BPM) and business architecture (BA) concepts to identify, prioritize, and plan system wide improvement. The effective application of this comprehensive management approach has been demonstrated using medication management services within a publicly funded Canadian healthcare organization. This article illustrates how the foundational ontology developed by the Global University Alliance and the related Business Process Management Ontology (BPMO) can be used to facilitate the integration of BA and BPM concepts to improve quality of medication management. The development of business artefacts resulted in a prioritized list of improvement initiatives and an action plan to implement and monitor the initiatives. The integration of BPM and BA using an ontology in a healthcare setting yields improved services at the systems level.

scholarly journals Business process management in sustainable property/asset management by using the TotalObserver

2012 ◽  
Vol 16 (suppl. 1) ◽  
pp. 269-279
Author(s):  
Bosko Milosavljevic ◽  
Velimir Congradac ◽  
Jovan Velickovic ◽  
Bogdan Prebiracevic
Keyword(s):  
Case Studies ◽  
Business Process ◽  
Asset Management ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Property Management

The use of software became of great importance for successful facility and property management worldwide, because of its possibilities for generating savings in multiple areas and not just in operational areas and improving business processes. This paper displays the growing facility and property management market in Serbia and the software TotalObserver as a solution for the emerging problems for this market. Case studies and operational use of TotalObserver confirmed that significant savings can be generated by using software for asset management.

scholarly journals ANALISIS DAN RANCANGAN MANAJEMEN PROSES BISNIS UNTUK LAYANAN PELANGGAN DI PT. PGAS TELEKOMUNIKASI NUSANTARA

2021 ◽  
Vol 5 (1) ◽  
pp. 48
Author(s):  
Kemas Hasyim Azhari ◽  
Thomas Budiman ◽  
Rachmawaty Haroen ◽  
Verdi Yasin
Keyword(s):  
Customer Service ◽  
Business Process ◽  
Business Strategy ◽  
Business Process Management ◽  
Process Management ◽  
Flow Analysis ◽  
Gradual Improvement ◽  
Pareto Analysis ◽  
Improvement Programs

Business Process Management for corporate customer service is a comprehensive series of activities to define the types of products and services that will be the main needs of customers, so that the quality of service results can be planned and measured. Business process design is a framework for a core process that develops from a short-term and long-term business strategy, so that the business strategy will determine the pillars of the business that will be carried out. Serving the needs of customers and interested parties will be the main focus of a business process that will be carried out within the organization. The application of business process management is a method for identifying and evaluating a company's business and for finding out the current condition of the company in developing improvement programs that can be done through a descriptive process. The output and application of business process management are in the form of increasing the efficiency and productivity of the company in terms of cost and time as well as improving the quality of products and services produced, as well as mitigating business risks that may occur. Data collection methods, analysis methods, development methods, design design methods and testing methods are research methods that are used systematically so that it includes several activities for gradual improvement of the work process from previous conditions and increasing system reliability to obtain facts or principles from knowledge with how to issue register and perform root cause analysis with several impact assessments by quantitative analysis, heuristic design, simulation, flow analysis, pareto analysis and pick chart, queue, up to a systematic redesign to the process.

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