scholarly journals PENGARUH EMPLOYEE COMMUNICATION TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR YANG DIMEDIASI OLEH EMPLOYEE ENGAGEMENT PADA KARYAWAN DI BEBERAPA FAKULTAS UNIVERSITAS TRISAKTI JAKARTA

2014 ◽  
Vol 7 (1) ◽  
pp. 111
Author(s):  
Agustiani Rifania Amanda
Keyword(s):  
Employee Engagement ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Structural Equation ◽  
Positive Influence ◽  
Primary Data ◽  
Citizenship Behavior ◽  
Employee Communication ◽  
Art And Design ◽  
Economics Faculty

<span><em>This research is about “The Effect of Emoloyee Communication On Organizational </em><span><em>Citizenship Behavior Mediated by Emmployee Engagement Employees On Faculty of Economics, </em><span><em>Faculty of Dentistry, and Faculty of Art and Design Trisakti University Jakarta”. The background of </em><span><em>this study is to analyze the factors that can influence the Organizational Citizenship Behavior Of</em><br /><span><em>Employees Faculty of Economics, Faculty of Dentistry, and Faculty of Art and Design Trisakti </em><span><em>University Jakarta. Several factors can affect the Organizational Citizenship Behaviorincluding </em><span><em>Employee communication and Employee engagement. The purpose of this study was to examine </em><span><em>the effect of the Employee Communication to Organizational Citizenship Behavior through Employee </em><span><em>Engagement. The design of this research using primary data obtained by distributing questionnaires </em><span><em>to 200 Employees Faculty of Economics, Faculty of Dentistry, and Faculty of Art and Design Trisakti </em><span><em>University Jakarta. Data analysis method used in this researchis Structural Equation Model (SEM).</em><br /><span><em>The results of this research concluded that there is a positive influence on the Employee </em><span><em>Communication against Organizational Citizenship Behavior, there is a positive influence on </em><span><em>Employee Communication against Employee Engagement, and there is a positive influence on </em><span><em>Employee Engagement against Organizational Citizenship Behavior.</em><br /><strong><em>Keywords </em><em>: Employee Communication, Employee Engagement, Organizational Citizenship Behavior</em></strong></span></span></span></span></span></span></span></span></span></span></span></span></span><br /></span></span>

scholarly journals Analyze The Factors of Organizational Citizenship Behavior on Starbucks’ Manager in Surabaya

2021 ◽  
Vol 20 (3) ◽  
pp. 122-129
Author(s):  
Hellen Windiawatty Andahara Basary
Keyword(s):  
Employee Engagement ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Structural Equation ◽  
Equation Model ◽  
Partial Least Square ◽  
Least Square ◽  
Citizenship Behavior ◽  
Employee Communication ◽  
Independent Variables

  The objective of this study is to examine the influence of factors on OCB on Starbucks' Managers in Surabaya. The population is the managers of Starbucks Surabaya. Data collected by 30 questionnaires. Structural Equation Model (SEM) – PLS (Partial Least Square) has been employed to analyze the data. The results showed that 3 (three) hypotheses are accepted and 9 (nine) hypotheses are rejected. Five independent variables (employee development, employee communication, rewards and recognition, and leadership) had no significant effect on OCB with employee engagement as an intervening variable.

scholarly journals The Factor Influencing Organizational Citizenship Behavior of Employees in Private Universities in South Sumatera Province

2019 ◽  
Vol 10 (1) ◽  
pp. 151
Author(s):  
Desi Ulpa Anggraini ◽  
Wibowo Wibowo ◽  
Hanes Riyadi ◽  
Husein Umar
Keyword(s):  
Transformational Leadership ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Structural Equation ◽  
Work Motivation ◽  
Work Satisfaction ◽  
Private Universities ◽  
Primary Data ◽  
Citizenship Behavior ◽  
Equation Modeling

The objectives of this study is to analyze the factors affecting Organizational Citizenship Behavior (OCB) Nonacademic Employees in Private Universities in South Sumatra. The research design used in the study is explanatory design which explains the causal relationship among variables and scoring all indicators for each variables. The study location is in South Sumatra Province while the research objects are 13 Private Universities with 200 nonacademic employees as respondents. This dissertation used primary data from questionnaire filled out by the respondents. The sample selection used simple random sampling. The method of research used descriptive statistics using SPSS and Structural Equation Modeling (SEM). The descriptive analysis shows that the level of OCB, Work Satisfaction, Transformation Leadership, Work Motivation, and Organization Culture are at a positive level. The results of relationship among variables stated that the Transformational Leadership has no significant impact on OCB, Work Motivation has significant impact on OCB, Organization Climate has significant impact on OCB, Work Motivation has significant impact on Work Satisfaction, Organization Climate has significant impact on Work Satisfaction, Transformational Leadership has significant impact on Work Satisfaction, Transformational Leadership has no significant impact on Work Motivation, Organization Climate has significant impact on Work Motivation, and Work Satisfaction has significant impact on OCB.

scholarly journals PENGARUH KEPUASAN KERJA DAN KOMPENSASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL INTERVENING PADA KANTOR KECAMATAN DI WILAYAH BARAT KABUPATEN ACEH UTARA

2021 ◽  
Vol 6 (2) ◽  
pp. 1
Author(s):  
Misbahuddin Misbahuddin ◽  
Mohd Heikal ◽  
Naufal Bachri
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Structural Equation ◽  
Equation Model ◽  
Primary Data ◽  
Citizenship Behavior ◽  
District Office ◽  
The Relationship

This study aims to determine the effect of job satisfaction and compensation on organizational commitment and job satisfaction, compensation and organizational commitment to organizational citizenship behavior and organizational commitment to mediate the relationship between job satisfaction and compensation on organizational citizenship behavior. The data used in this study are primary data of 135 respondents at the District office in the West Region of North Aceh Regency. The data analysis method in this study uses a structural equation model with the help of analysis of moment structure. The results of the study found that job satisfaction has a positive and significant effect on organizational commitment. Meanwhile, compensation has no effect on organizational commitment. Another finding is that organizational commitment and job satisfaction have a positive and significant effect on organizational citizenship behavior. Furthermore, compensation has a negative and significant effect on organizational citizenship behavior. Organizational commitment fully mediates the effect of job satisfaction on organizational citizenship behavior, but organizational commitment does not mediate the relationship between compensation and organizational citizenship behavior.

scholarly journals PENGARUH KEPEMIMPINAN TRANSFORMASIONAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) MELALUI PEMBERDAYAAN KARYAWAN DARI BEBERAPA FAKULTAS DI UNIVERSITAS TRISAKTI JAKARTA

2015 ◽  
Vol 8 (1) ◽  
pp. 95
Author(s):  
Eko Susanto
Keyword(s):  
Transformational Leadership ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Landscape Architecture ◽  
Civil Engineering ◽  
Positive Influence ◽  
Employee Empowerment ◽  
Primary Data ◽  
Citizenship Behavior ◽  
Law Faculty

<p>This research is about “The Effect of Transformational Leadership On Organizational Citizenship<br />Behavior Mediated by Employee Empowerment Employees On Faculty of Law, Faculty of Civil<br />Engineering and Planning, and Faculty of Landscape Architecture and Technic Environment Trisakti<br />University Jakarta”. The background of this study is to analyze the factors that can influence the<br />Organizational Citizenship Behavior Of Employees Faculty of Law, Faculty of Civil Engineering<br />and Planning, and Faculty of Landscape Architecture and Technic Environment Trisakti University<br />Jakarta. The design of this research using primary data obtained by distributing questionnaires<br />to 114 Employees Faculty of Law, Faculty of Civil Engineering and Planning, and Faculty of<br />Landscape Architecture and Technic Environment Trisakti University Jakarta. Data analysis method<br />used in this research is Structural Equation Model (SEM). The results of this research concluded<br />that there is a positive influence on Transformational Leadership against Employee Empowerment,<br />there is a positive influence on the Transformational Leadership against Organizational Citizenship<br />Behavior, and there is a positive influence on Employee Empowerment against Organizational<br />Citizenship Behavior.<br />Keywords: Transformational Leadership, Employee Empowerment, Organizational Citizenship<br />Behavior</p>

scholarly journals Customer Loyalty Measurement Using Burnout and Confidence with Organizational Citizenship Behavior as Antecedent Variables

2019 ◽  
pp. 1016-1024
Author(s):  
Suharto Suharto ◽  
Andriyansah Andriyansah
Keyword(s):  
Organizational Citizenship ◽  
Customer Loyalty ◽  
Organizational Citizenship Behavior ◽  
Latent Variables ◽  
Structural Equation ◽  
Primary Data ◽  
Citizenship Behavior ◽  
Equation Modeling ◽  
Negative Effect ◽  
Positive Effect

This study uses latent variables of burnout, confidence, organizational citizenship behavior and customer loyalty. The data used are primary data and collected using an explanatory survey. The total population is 3,841 customers. Samples taken were 200 respondents. The instrument used is a Likert scale at the Bank Lampung Office. The instrument was tested using validity and reliability. Requirements for analysis using tests of normality, homogeneity, linearity, and significance of regression. Data analysis using Structural Equation Modeling (SEM). The results found that burnout had a direct negative effect on customer loyalty, confidence had a direct positive effect on customer loyalty, burnout had a direct negative effect on organizational citizenship behavior, and organizational citizenship behavior had a direct positive effect on customer loyalty.

scholarly journals Impact of Perceived Organizational Support on OCB in the Time of COVID-19 Pandemic in Hungary: Employee Engagement and Affective Commitment as Mediators

2021 ◽  
Vol 13 (14) ◽  
pp. 7800
Author(s):  
Ayman Alshaabani ◽  
Farheen Naz ◽  
Róbert Magda ◽  
Ildikó Rudnák
Keyword(s):  
Employee Engagement ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Organizational Support ◽  
Structural Equation ◽  
Affective Commitment ◽  
Perceived Organizational Support ◽  
Citizenship Behavior ◽  
Equation Modeling ◽  
The Impact

The performance of the employees and productivity of each individual, in general, have been badly affected because of the COVID-19 pandemic. Organizational citizenship behavior is regarded as an interpretation of the performance of the employee which is essential to contribute more to the organization’s processes and success. Therefore, to increase the organizational effectiveness and achieve its goals, it is crucial to understand the factors affecting the organizational citizenship behavior of the employees. This study aims to examine the impact of perceived organizational support on organizational citizenship behavior with the mediating role of employee engagement and affective commitment. To collect the data for this study, a linear snowball sampling method was used, and 380 foreign employees working in different service companies in Hungary participated in the survey. Structural equation modeling (SEM) was used to test the proposed hypothesis. The results of the study revealed that perceived organizational support positively associated with organizational citizenship behavior and this relationship is also strongly mediated by employee engagement. On the other hand, employee engagement and affective commitment pose a direct positive influence on organizational citizenship behavior. This study has theoretical and practical implications as it will provide a comprehensive framework to better understand the factors influencing the organizational citizenship behavior of the employees.

scholarly journals Customer Loyalty Measurement Using Burnout and Confidence with Organizational Citizenship Behavior as Antecedent Variables.

2018 ◽  
pp. 727-735
Author(s):  
Suharto Suharto ◽  
Andriyansah Andriyansah
Keyword(s):  
Organizational Citizenship ◽  
Customer Loyalty ◽  
Organizational Citizenship Behavior ◽  
Latent Variables ◽  
Structural Equation ◽  
Primary Data ◽  
Citizenship Behavior ◽  
Equation Modeling ◽  
Negative Effect ◽  
Positive Effect

This study uses latent variables of burnout, confidence, organizational citizenship behavior and customer loyalty. The data used are primary data and collected using an explanatory survey. The total population is 3,841 customers. Samples taken were 200 respondents. The instrument used is a Likert scale at the Bank Lampung Office. The instrument was tested using validity and reliability. Requirements for analysis using tests of normality, homogeneity, linearity, and significance of regression. Data analysis using Structural Equation Modeling (SEM). The results found that burnout had a direct negative effect on customer loyalty, confidence had a direct positive effect on customer loyalty, burnout had a direct negative effect on organizational citizenship behavior, and organizational citizenship behavior had a direct positive effect on customer loyalty.

scholarly journals Pengaruh Self Efficacy, Employee Engagement, dan Servant Leadership Terhadap Organizational Citizenship Behaviour Dalam Meningkatkan Kinerja Tenaga Kependidikan Perguruan Tinggi Swasta di Purwokerto

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Amin Budiastuti ◽  
Susanti Budiastuti
Keyword(s):  
Job Performance ◽  
Servant Leadership ◽  
Employee Engagement ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Self Efficacy ◽  
Structural Equation ◽  
Citizenship Behavior ◽  
Equation Modeling ◽  
Software Analysis

The aims of the research were to examine the influence of self efficacy, employee engagement, servant leadership, and organizational citizenship behavior  on educational staffs’ job performance. The research problem was how to increase the job performance of educational staffs through self efficacy, employee engagement, servant leadership, and organizational citizenship behavior. This research was conducted at the Private Higher Education in Purwokerto by the member of respondents was 150 which was determined by employing cluster random sampling method. Data were collected by distributing a questionnaire.  Processing data used Structural Equation Modeling (SEM) by the software Analysis of Moment Structure (AMOS). The result of analysis could be summarized as follows: Self efficacy, employee engagement, servant leadership and organizational citizenship behavior positively and significantly influenced to the job performance of staffs education. Implication of the findings indicated that to increase staffs education’ job performance, the management should more increase self efficacy, employee engagement, servant leadership, and organizational citizenship behavior.

scholarly journals Employee engagement and work-related outcomes

2020 ◽  
Vol 25 (2) ◽  
pp. 133-150
Author(s):  
Emil Knezović ◽  
Arnela Đilović
Keyword(s):  
Employee Engagement ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Affective Commitment ◽  
Primary Data ◽  
Citizenship Behavior ◽  
Survey Method ◽  
Specific Work ◽  
Cross Sectional Survey ◽  
Work Related

This study examines the specific work-related outcomes of employee engagement such as affective commitment, organizational citizenship behavior, and intention to quit in the context of Bosnia and Herzegovina. For this purpose, employee engagement was divided into job and organization engagement. We used the quantitative research instrument and the cross-sectional survey method for primary data collection. The final sample consisted of 682 usable responses. By using the hierarchical regression analysis, we found that both job and organization engagement have a positive and significant relationship with affective commitment and organizational citizenship behavior, while in the case of intentions to quit, only organization engagement was negatively related. The results show that companies can achieve several benefits by focusing on employee engagement.

The Effect of Communication and Employee Engagement on Organizational Citizenship Behavior and Employee Performance in Employees Pt. Pln (Persero) Distribution of Bali

2018 ◽  
Vol 9 (08) ◽  
pp. 21014-21025 ◽  
Author(s):  
I Gusti Agung Maya Prabasari ◽  
Luh Kadek Budi Martini ◽  
Nengah Suardika
Keyword(s):  
Employee Engagement ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Structural Equation ◽  
Employee Performance ◽  
Sampling Technique ◽  
Partial Least Square ◽  
Least Square ◽  
Citizenship Behavior ◽  
Equation Modeling

Communication is the performance and interpretation of messages between communication units that are part of a particular organization. Employee engagement is the degree to which people are known from their work, actively participate in them, and consider their achievements important to self-esteem. Organizational citizenship behavior is an optional behavior that is not part of an employee's formal work obligations, but supports the functioning of the organization effectively. Employee performance is the work quality and quantity achieved by a person in carrying out his function in accordance with the responsibilities given to him. The purpose of this study was to examine and analyze the effect of communication and employee engagement on organizational citizenship behavior and employee performance at PT. PLN (Persero) Distribution of Bali. The sampling technique used was proportional random sampling. The sample in this study were 62 employees. Data analysis method used is SEM (Structural Equation Modeling) analysis based on component or variance, namely PLS (Partial Least Square). The results of the study stated that the communication variable had a positive effect on organizational citizenship behavior, while employee engagement had no effect on organizational citizenship behavior. Communication has a positive and significant effect on employee performance both partially and through mediating organizational citizenship behavior. Employee engagement has a positive and significant effect on employee performance, while employee engagement does not affect employee performance through mediating organizational citizenship behavior. Organizational citizenship behavior has a positive and significant effect on employee performance

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