scholarly journals Patient satisfaction survey: A gateway to quality improvement in primary healthcare in the IAF

2021 ◽  
Vol 65 ◽  
pp. 105-108
Author(s):  
VV Joshi ◽  
R Dev ◽  
NK Tripathy
Keyword(s):  
Patient Satisfaction ◽  
Primary Healthcare ◽  
Short Form ◽  
Tertiary Care ◽  
Healthcare Delivery ◽  
Armed Forces ◽  
Quality Of Healthcare ◽  
Healthcare Services ◽  
Important Indicator ◽  
Tertiary Healthcare

Patient satisfaction is an important indicator to assess and improve quality of healthcare services. In Armed Forces Medical Services, studies on patient satisfaction are scant and mainly hospital based. Hence, a study was conducted with an objective to assess patient satisfaction in seven Primary Healthcare Delivery Centers (PHDCs) in one of the operational commands in the Indian Air Force (IAF). Patient Satisfaction Questionnaire Short Form 18 (PSQ-18), a simple tool, was used for the survey. The study was unique in the sense that few centers in the survey were remotely located from tertiary care hospitals and the Medical Officers in these PHDCs were relatively inexperienced. The analysis of the survey clearly brought out distinct differences in certain dimensions of patient satisfaction across the PHDCs. In addition, utility of the Hindi translated version of PSQ-18 was ascertained. Based on the results of the study, few important conclusions were drawn; (a) patient satisfaction could be assessed using simple questionnaire such as PSQ-18, (b) the Hindi translated version of PSQ-18 can also be used as a useful tool depending on the participants’ preference, and (c) the observed dimensions affecting patient satisfaction could be addressed through specific interventions. Similar survey is recommended to be conducted across primary, secondary, and tertiary healthcare establishments in the IAF.

scholarly journals PERCEPTION OF PATIENTS REGARDING QUALITY OF HEALTHCARE SERVICES AT PUBLIC AND PRIVATE TERTIARY CARE HOSPITALS

2021 ◽  
pp. 24-27
Author(s):  
FARRUKH ANSAR ◽  
HIRA NAVEED ◽  
ALMAS KHATTAK ◽  
MUHAMMAD SAAD
Keyword(s):  
Patient Satisfaction ◽  
Public Sector ◽  
Private Sector ◽  
Tertiary Care ◽  
Quality Of Healthcare ◽  
Healthcare Services ◽  
Medical Services ◽  
The Public ◽  
Tertiary Care Hospitals

Objectives: Patient satisfaction is a significant marker for estimating the quality of medical services being provided at a clinical facility. It also influences the opportune, proficient, and patient-focused provision of quality medical services. Methods: Data from 768 outdoor patients were collected from four tertiary care hospitals in Islamabad, Pakistan. Half of the patients were from public sector hospitals, while others were from private hospitals. A self-administered questionnaire (Cronbach’s alpha=0.896) was structured for data collection. Using SPSS, descriptive statistics, independent t-test, and Chi-square test were used to analyze data. Results: Overall, 51.4% of patients were satisfied with the services provided to them at hospital Outpatient department. Patients who experienced private sector hospitals (74%) were significantly more satisfied than those who visited the public sector hospitals (29%) (p<0.001). Gender-wise, female patients were more satisfied (58%) than male patients (47%). Insufficient attention of the doctor, the behavior of the supporting staff and inadequate management of disease record were the red flags highlighted by the patients. Conclusion: The current investigation has shown that quality healthcare is significantly associated with economic conditions; patients’ perspective have expressed that the private sector provides satisfactory medical services at a high expense, whereas the public sector is a less expensive alternative but it lags in the provision of high-quality services and patient satisfaction.

scholarly journals Views and experiences of family physicians about Syrian refugee patients in Turkey: a qualitative research

2021 ◽  
Vol 22 ◽  
Author(s):  
Duygu Ayhan Baser ◽  
Özge Mıhcı ◽  
Meltem Tugce Direk ◽  
Mustafa Cankurtaran
Keyword(s):  
Primary Healthcare ◽  
Asylum Seekers ◽  
Health Care Services ◽  
Qualitative Methodology ◽  
Healthcare Delivery ◽  
Family Physicians ◽  
Healthcare Services ◽  
Free Access ◽  
Structured Interviews ◽  
Syrian Refugee

Abstract Aim: The aim of this study was to describe the attitudes, views and solution proposals of family physicians (FPs) about primary healthcare problems of Syrian refugee patients. This study would be the very first study for Turkey that evaluates the attitudes, views and solution proposals of FPs about primary healthcare problems of Syrian refugee patients. Background: Following the anti-regime demonstrations that started in March 2011, the developments in Syria created one of the biggest humanitarian crises in the world and the largest number of asylum seekers continue to be hosted in Turkey. There are some studies evaluating asylum seekers’ access to healthcare services in Europe, and the common result is that refugees have free access to primary healthcare services in most countries; however, they face many obstacles when accessing primary healthcare services. While there are studies in the literature evaluating the situation of access to primary healthcare services from the perspective of asylum seekers; there are few studies evaluating the opinions/views of FPs. Methods: A qualitative methodology informed by the grounded theory was used to guide the research. A total of 20 FPs were interviewed face to face through semi-structured interviews, using 12 questions about their lived experience and views caring of refugee population. Interviews were analysed thematically. Finding: The following themes were revealed: Benefiting from Primary Health Care Services, Benefiting from Rights, Differences Between the Approach/Attitudes of Turkish Citizens and Refugees, Barriers to Healthcare Delivery, Training Needs of Physicians, Solution proposals. FPs reported that there is a need for support in primary care and a need for training them and refugees in this regard and they specified refugee healthcare centres are the best healthcare centres for refugees; however, the number of these and provided services should be increased.

scholarly journals Association of patients’ perception of quality of healthcare received and colorectal cancer screening uptake: An analysis of two national surveys in the United States

2020 ◽  
Author(s):  
Karan Chawla ◽  
Angesom Kibreab ◽  
Victor & Scott ◽  
Edward L. Lee ◽  
Farshad Aduli ◽  
...  
Keyword(s):  
Colorectal Cancer ◽  
United States ◽  
Healthcare Delivery ◽  
Quality Of Healthcare ◽  
Healthcare Services ◽  
The United States ◽  
Crc Screening ◽  
Fair Poor ◽  
National Trends

Objective: It is unknown whether patients’ ratings of the quality of healthcare services they receive truly correlate with the quality of care from their providers. Understanding this association can potentiate improvement in healthcare delivery. We evaluated the association between patients’ ratings of the quality of healthcare services received and uptake of colorectal cancer (CRC) screening. Subject and Methods: We used two iterations of the Health Information National Trends Survey (HINTS) of adults in the United States. HINTS 2007 (4,007 respondents; weighted population=75,397,128) evaluated whether respondents were up-to-date with CRC screening while HINTS 4 cycle 3 (1,562 respondents; weighted population=76,628,000) evaluated whether participants had ever received CRC screening in the past. All included respondents from both surveys were at least 50 years of age, had no history of CRC, and had rated the quality of healthcare services that they had received at their healthcare provider’s office in the previous 12 months. Results: HINTS 2007 data showed that respondents who rated their healthcare as good, or fair/poor were significantly less likely to be up to date with CRC screening compared to those who rated their healthcare as excellent. We found comparable results from analysis of HINTS 4 cycle 3 data with poorer uptake of CRC screening as the healthcare quality ratings of respondents’ reduced. Conclusion: Our study suggested that patients who reported receiving lower quality of healthcare services were less likely to have undergone and be compliant with CRC screening recommendations. It is important to pay close attention to patient feedback surveys in order to improve healthcare delivery.

scholarly journals Robotics and AI for Teleoperation, Tele-Assessment, and Tele-Training for Surgery in the Era of COVID-19: Existing Challenges, and Future Vision

2021 ◽  
Vol 8 ◽  
Author(s):  
Navid Feizi ◽  
Mahdi Tavakoli ◽  
Rajni V. Patel ◽  
S. Farokh Atashzar
Keyword(s):  
Surgical Procedures ◽  
Disease Transmission ◽  
Healthcare Delivery ◽  
Quality Of Healthcare ◽  
Healthcare Services ◽  
Daily Basis ◽  
Future Research ◽  
Risk Of Infection ◽  
Post Surgery ◽  
Operative Assessment

The unprecedented shock caused by the COVID-19 pandemic has severely influenced the delivery of regular healthcare services. Most non-urgent medical activities, including elective surgeries, have been paused to mitigate the risk of infection and to dedicate medical resources to managing the pandemic. In this regard, not only surgeries are substantially influenced, but also pre- and post-operative assessment of patients and training for surgical procedures have been significantly impacted due to the pandemic. Many countries are planning a phased reopening, which includes the resumption of some surgical procedures. However, it is not clear how the reopening safe-practice guidelines will impact the quality of healthcare delivery. This perspective article evaluates the use of robotics and AI in 1) robotics-assisted surgery, 2) tele-examination of patients for pre- and post-surgery, and 3) tele-training for surgical procedures. Surgeons interact with a large number of staff and patients on a daily basis. Thus, the risk of infection transmission between them raises concerns. In addition, pre- and post-operative assessment also raises concerns about increasing the risk of disease transmission, in particular, since many patients may have other underlying conditions, which can increase their chances of mortality due to the virus. The pandemic has also limited the time and access that trainee surgeons have for training in the OR and/or in the presence of an expert. In this article, we describe existing challenges and possible solutions and suggest future research directions that may be relevant for robotics and AI in addressing the three tasks mentioned above.

Development, Integration, and Deployment of Mobile Information Services in Healthcare

2012 ◽  
pp. 242-261
Author(s):  
Jelena Mirkovic ◽  
Haakon Bryhni
Keyword(s):  
Healthcare Delivery ◽  
Quality Of Healthcare ◽  
Healthcare Services ◽  
Research Field ◽  
Security And Privacy ◽  
Healthcare Sector ◽  
Mobile Healthcare ◽  
Mobile Access ◽  
User Friendly ◽  
Mobile Information Services

The use of mobile and wireless technologies has great potential to improve the efficiency and quality of healthcare delivery. The main goal of this chapter is to describe the current state of the art in the research field of development and integration of mobile services in the healthcare sector by addressing the two main challenges: usability and security. The authors investigate the main requirements and approaches for developing highly usable, user-friendly, and well-accepted mobile healthcare services. In addition, they identify various ways of addressing security and privacy issues in mobile healthcare services and discuss the advantages and shortcomings of each approach. Finally, the chapter presents the CONNECT (Care Online: Novel Networks to Enhance Communication and Treatment) project and describes how security and usability issues can be addressed during the development of mobile access to a multi-modal Internet-based patient support system.

scholarly journals Patient satisfaction with primary healthcare services: are there any links with patients’ symptoms of anxiety and depression?

2018 ◽  
Vol 19 (1) ◽  
Author(s):  
Rima Kavalnienė ◽  
Aušra Deksnyte ◽  
Vytautas Kasiulevičius ◽  
Virginijus Šapoka ◽  
Ramūnas Aranauskas ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Primary Healthcare ◽  
Healthcare Services ◽  
Anxiety And Depression

scholarly journals Towards a Shariah Compliance Model for Healthcare Centres with reference to Spiritual Healers: Issues and Challenges

2018 ◽  
Vol 17 (1) ◽  
Author(s):  
Ramizah Wan Muhammad
Keyword(s):  
Public Health ◽  
Tertiary Care ◽  
Healthcare Delivery ◽  
Healthcare Services ◽  
Healthcare Delivery System ◽  
Factors Affecting ◽  
Healthcare Centre ◽  
The Public ◽  
The People ◽  
Spiritual Healers

Generally, a good healthcare centre comprises of qualified manpower, right policies and right procedures in providing primary care, secondary care and tertiary care for the patients as well as in public health. Other than manpower, healthcare centres must also look at social, religious and cultural factors affecting the recipients of the healthcare services given by the healthcare centres. In this paper, the author will look at some pertinent issues such as the need to have spiritual healers in any healthcare centre to help the patients in dealing with fatal illness. The spiritual healer is to help the patient and give him motivation so that he could have a positive mind throughout his journey in battling with his illness. Sometimes we have patients who refused to listen to the doctor's advice. Thus, the role of the spiritual healer would be important in assisting the healthcare centres and its management to convince him. Another issue is the privacy, respect and trust between patients and doctors as well as with the management of the healthcare centres. One of the duties of the healthcare centres’ management and doctors is, to respect the patient's religion and his faith. These three issues are amongst the important issues which every healthcare centre must look upon. Definitely there are a lot of challenges in addressing the above mentioned issues such as the procedures, methods on how to execute these issues and most importantly the perception of the public. In Islam, health care is one of the five important elements in which the Prophet SAW has mentioned in one hadith to be taken care of. A study has shown that a nation-building efforts has no meaningwithout the best public health and healthcare delivery system to the people.

Networkcentric Healthcare and the Entry Point into the Network

2011 ◽  
pp. 87-94
Author(s):  
Dag von Lubitz ◽  
Nilmini Wickramasinghe
Keyword(s):  
Healthcare Costs ◽  
Healthcare Delivery ◽  
Armed Forces ◽  
Healthcare Services ◽  
Limited Range ◽  
Insurance Companies ◽  
Practical Implementation ◽  
Healthcare Operations ◽  
Healthcare Information ◽  
Minimal Impact

The concept of e-health gains rapid and widespread international acceptance as the most practical means of reducing burgeoning healthcare costs, improving healthcare delivery, and reducing medical errors. However, due to profit-maximizing forces controlling healthcare, the majority of e-based systems are characterized by non-existent or marginal compatibility leading to platformcentricity that is, a large number of individual information platforms incapable of integrated, collaborative functions. While such systems provide excellent service within limited range healthcare operations (such as hospital groups, insurance companies, or local healthcare delivery services), chaos exists at the level of nationwide or international activities. As a result, despite intense efforts, introduction of e-health doctrine has minimal impact on reduction of healthcare costs. Based on their previous work, the authors present the doctrine of network-centric healthcare operations that assures unimpeded flow and dissemination of fully compatible, high quality, and operation-relevant healthcare information and knowledge within the Worldwide Healthcare Information Grid (WHIG). In similarity to network- centric concepts developed and used by the armed forces of several nations, practical implementation of WHIG, consisting of interconnected entry portals, nodes, and telecommunication infrastructure, will result in enhanced administrative efficiency, better resource allocation, higher responsiveness to healthcare crises, and—most importantly—improved delivery of healthcare services worldwide.

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