A Study on the Impact of Communication Activities on Organizational Satisfaction: Based on the Mediating Effect of Organizational Trust

2019 ◽  
Vol 118 (8) ◽  
pp. 384-392
Author(s):  
Nam-Sik Yun ◽  
Seok-Kee Lee
Keyword(s):  
Factor Analysis ◽  
Statistical Analysis ◽  
Structural Model ◽  
Positive Impact ◽  
Organizational Trust ◽  
Mediating Effect ◽  
Organizational Satisfaction ◽  
Demonstration Analysis ◽  
Organizational Fairness ◽  
The Impact

This study aims to verify that the higher the communication activity, the higherthe organization's organizational satisfaction is. Some prior studies have commented on the relationship between these, there are almost no specific studies that usean organizational fairness as a controlled effect to identify the concept of communication activities and organizational trust and to verify the impact on organizational satisfaction. Methods/Statistical analysis: The study was conducted with the survey from 227 workersworking for the company. Every survey item was measured using a Likert 5-point scale.Various analyses such as demonstration analysis, technical statistical analysis, exploratory factor analysis, reliability analysis identifiable factor analysis, structural model analysis, mediated effect, andcontrol effect test were conducted with SPSS and AMOS 22.0. Findings: The findings were as follows: First, communication activities were found tohave a positive impact on organizational satisfaction. Second, communication activities were found to have a positive impact on organizational confidence. Third, organizational confidence was found to have a positive impact on organizational satisfaction. Fourth, there was a difference in the path between the organization impartiality involuntary group and voluntary group. Improvements/Applications: The findings suggest that communication activities within an organization have been identified in important prior studies, but we believe that in-depth research is needed to increase organizational fairness.

A Study on the Impact of Communication Activities on Organizational Satisfaction: Based on the Mediating Effect of Organizational Trust

2019 ◽  
Vol 118 (3) ◽  
pp. 1-8
Author(s):  
Nam-Sik Yun ◽  
Seok-Kee Lee
Keyword(s):  
Organizational Trust ◽  
Mediating Effect ◽  
Organizational Satisfaction ◽  
Organizational Fairness ◽  
Communication Activity ◽  
The Impact ◽  
The Relationship

This study aims to verify that the higher the communication activity, the higher the organization's organizational satisfaction is. Some prior studies have commented on the relationship between these, there are almost no specific studies that use an organizational fairness as a controlled effect to identify the concept of communication activities and organizational trust and to verify the impact on organizational satisfaction.

Distributed leadership and exploratory and exploitative innovations: mediating roles of tacit and explicit knowledge sharing and organizational trust

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sarra Berraies ◽  
Khadija Aya Hamza ◽  
Rached Chtioui
Keyword(s):  
Knowledge Sharing ◽  
Distributed Leadership ◽  
Explicit Knowledge ◽  
Positive Impact ◽  
Organizational Trust ◽  
Mediating Effect ◽  
Content Type ◽  
Knowledge Intensive ◽  
The Impact ◽  
Tacit And Explicit Knowledge

Purpose The aim of this paper is to highlight the impact of distributed leadership (DL) on exploitative and exploratory innovations through the mediating effects of organizational trust (OT) and tacit and explicit knowledge sharing (KS). Design/methodology/approach Focusing on a quantitative approach, an empirical study was performed within a sample of information and communication technology Tunisian firms. The data collected was analyzed through the Partial Least Squares (PLS) method. Findings Findings revealed that DL is a driver of tacit and explicit KS, and exploitative and exploratory innovations. It also highlighted that tacit KS is associated with these two types of innovation. In this line, results showed that tacit KS plays a mediating effect between DL and exploitative and exploratory innovations. Moreover, our research highlighted that DL has a positive impact on OT that in turn boosts tacit and explicit KS. Originality/value This paper investigates the links between DL and exploitative and exploratory innovations within knowledge intensive firms (KIFs) that have never been studied in the literature within the context of business firms. This paper pioneers the examination of the mediating roles of explicit and tacit KS and OT in these links as well. This paper highlights the importance of DL for KIFs and sheds the light on how this collectivist approach of leadership creates an atmosphere of trust and fosters tacit and explicit KS to boost exploitative and exploratory innovations.

scholarly journals The Impact of Entrepreneurial Optimism and Labor Law on Business Performance of New Ventures

2021 ◽  
Vol 12 ◽  
Author(s):  
Shuai Li ◽  
Dongshuo Wu ◽  
Youxia Sun
Keyword(s):  
Factor Analysis ◽  
Statistical Analysis ◽  
Business Performance ◽  
Positive Impact ◽  
New Ventures ◽  
Labor Law ◽  
Performance Impact ◽  
Mediating Role ◽  
Confirmatory Factor ◽  
The Impact

The purpose is to study the internal relationship between entrepreneurial optimism and business performance of new ventures, and the impact of entrepreneurial optimism on the business performance of new ventures. Based on the literature review, the hypotheses that entrepreneurial optimism has a positive impact on the business performance of new ventures and that labor law plays a mediating role in the impact are put forward. Then, the questionnaire is designed according to the maturity scale, and 200 questionnaires are collected. Finally, the descriptive statistical analysis, reliability analysis, exploratory factor analysis, confirmatory factor analysis, correlation analysis, and regression analysis of the theoretical model and hypothesis are carried out by using the statistical analysis software spsss22.0. The results show that each dimension of entrepreneurial optimism has a significant positive impact on the business performance of new ventures, and labor law plays a mediating role between them. This study provides a new idea for the establishment of the performance impact mechanism of new ventures and helps new entrepreneurs realize the importance of maintaining an optimistic attitude, improving the business performance of new ventures.

scholarly journals Impact of Supplier Development and Inventory Control on Supply Chain Effectiveness in Manufacturing Companies of Pakistan

2019 ◽  
Vol 8 (1) ◽  
pp. 33-46
Author(s):  
Rida Shakeel ◽  
Danish Ahmed Siddiqui
Keyword(s):  
Factor Analysis ◽  
Supply Chain ◽  
Statistical Analysis ◽  
Competitive Advantage ◽  
Inventory Control ◽  
Positive Impact ◽  
Supplier Development ◽  
Manufacturing Companies ◽  
Supply Chain Strategy ◽  
The Impact

The purpose of this research is to study the impact of supplier development and inventory control on supply chain effectiveness in manufacturing companies of Pakistan. Self-administered questionnaires were used to collect data from the supply chain professionals working in different manufacturing companies of Pakistan. The study utilizes sample size of 200 and applying different statistical analysis such as Factor analysis, correlation and multiple regressions to check the hypothesis. The result indicates that supplier development and inventory control are significantly correlated with supply chain effectiveness. The result further explains that supplier development and inventory control have a significant and positive impact on supply chain effectiveness of manufacturing companies in Pakistan. Findings are helpful to supply chain practitioners and management in implementing a supply chain strategy that focuses on modern procurement procedures minimum use of inventory hence contributing in supply chain effectiveness. This will ultimately benefits the manufacturing companies in winning competitive advantage.   

Test of Mediation and Moderation between Employee Empathy and Customers’ Advocacy

2020 ◽  
Author(s):  
Sajjad Ahmad Afridi ◽  
Asad Shahjehan ◽  
Maqsood Haider ◽  
Dr Uzma Munawar
Keyword(s):  
Factor Analysis ◽  
Customer Loyalty ◽  
Service Sector ◽  
Mediating Effect ◽  
First Line ◽  
Private Hospitals ◽  
Proposed Model ◽  
Confirmatory Factor ◽  
The Impact ◽  
Significant Moderator

This study examined the impact of employee empathy on customers’ advocacy directly and indirectly through customers’ loyalty. Moreover, the interacting effect of customers’ trust was verified between the association of customers’ loyalty and advocacy. The attributes of the proposed model were examined in the context of first line employee and patients’ interactions. A total of 220 responses were collected for analysis from the private hospitals of Peshawar. The model fitness was confirmed through confirmatory factor analysis and hypotheses were examined. Findings confirmed the positive and significant impact of employee empathy on customers’ advocacy. Further, the mediating effect was examined and found that loyalty partially mediates employee empathy and customers’ advocacy. Additionally, trust was found a significant moderator between the association of customer loyalty and advocacy. Furthermore, findings revealed that trust based loyalty significantly and positively mediates employee empathy and customers’ advocacy. Findings of the present study provide understanding for the service sector, particularly in healthcare, to enhance customers’ loyalty, advocacy, and trust through service employee’s empathic aptitude. Keywords: Employee empathy, Service Eco-system, Customers’ Loyalty, Customers’ Advocacy, Trust-Based Loyalty, Healthcare, S-D Logic

Electronic Customer Relationship Management (E-CRM) and Customer Loyalty

2022 ◽  
Vol 18 (1) ◽  
pp. 0-0
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Service Providers ◽  
Positive Impact ◽  
Equation Model ◽  
Mediating Effect ◽  
Customer Relationship ◽  
The Impact ◽  
The Relationship

This study examined the impact of E-CRM on customer loyalty with the mediating effect of customer satisfaction in the banking industry. Customer satisfaction is important for loyalty because when the customers are satisfied with the services offered by their service providers, the relationship gets stronger which further leads to positive word-of-mouth. The data was collected using purposive sampling from 836 banks’ customers who were using E-CRM services and the data was analyzed using structural equation model (SEM) through AMOS. The results revealed that E-CRM and customer satisfaction had a significant positive impact on customer loyalty and also customer satisfaction partially mediated the relationship between E-CRM and customer loyalty. This study would offer useful acumen to both academicians and marketers and would help the bank managers to improve the quality of the services provided to their customers.

scholarly journals Statistically, Does peer assisted learning make a difference on a UK engineering degree programme? HETL Scotland 2017

2019 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Anne Louise Nortcliffe ◽  
Sajhda Parveen ◽  
Cathy Pink-Keech
Keyword(s):  
Academic Performance ◽  
Statistical Analysis ◽  
Positive Impact ◽  
Data Sets ◽  
Social Categories ◽  
Peer Assisted Learning ◽  
Student Records ◽  
Content Type ◽  
Attainment Gap ◽  
The Impact

Purpose Black British minority ethnics (BME) students are nationally underachieving in comparison to their Ethnic Chinese and White peers, showing typically a 16 per cent graduate attainment gap in the UK. Previous research has suggested that the attainment gap could be explained by BME student disengagement, as the students typically commute from family home to University, and they work part time. However, peer-assisted learning (PAL) has been shown to have a positive impact on addressing and resolving student alienation and disengagement. However, a question still remains regarding whether student perceptions hold up to statistical analysis when scrutinised in comparison to similar cohorts without PAL interventions. The paper aims to discuss these issues. Design/methodology/approach This paper presents the results of a statistical study for two cohorts of students on engineering courses with a disproportionately high representation of BME students. The research method involved a statistical analysis of student records for the two cohorts to ascertain any effect of correlation between: PAL; student ethnicity; and student parental employment on student academic performance and placement attainment. Findings The results indicate that PAL has no significant impact on the academic performance; however, PAL has a positive impact on the placement/internship attainment for BME students and students from parental households with parents in non-managerial/professional employment. Research limitations/implications The research limitations are that the cohorts are small, but more equal diverse mix of different social categories than any other courses. However, as the cohorts are less than 30 students, comparing social categories the data sets are small to have absolute confidence in the statistical results of academic performance. Even the t-test has its limitations as the subjects are human, and there are multiple personal factors that can impact an individual academic performance; therefore, the data sets are heterostatic. Practical implications The results highlight that there is need for pedagogy interventions to support: ideally all BME students from all social categery to secure placements; BME students who are unable to go on placement to gain supplementary learning that has the same impact on their personal development and learning as placement/internship experience; and White students from managerial/professional family households to engage more in their studies. Social implications Not addressing and providing appropriate pedagogy interventions, in the wider context not addressing/resolving the BME academic and placement attainment gap, a set of students are being disadvantaged to their peers through no fault of their own, and compounding their academic attainment. As academics we have a duty to provide every opportunity to develop our student attainment, and as student entry is generally homogeneous, all students should attain it. Originality/value Previous research evaluation of PAL programmes has focused on quantitative students surveys and qualitative semi-structured research interviews with students on their student engagement and learning experience. On the other hand, this paper evaluates the intervention through conducting a quantitative statistical analysis of the student records to evaluate the impact of PAL on a cohort’s performance on different social categories (classifications) and compares the results to a cohort of another group with a similar student profile, but without PAL intervention implementation.

Effects of dietary patterns on driving behaviours among professional truck drivers: the mediating effect of fatigue

2021 ◽  
pp. oemed-2020-107206
Author(s):  
Yan Ge ◽  
Shanshan He ◽  
Yan Xu ◽  
Weina Qu
Keyword(s):  
Pathway Analysis ◽  
Dietary Patterns ◽  
Negative Impact ◽  
Positive Impact ◽  
Truck Drivers ◽  
Mediating Effect ◽  
Mediation Effect ◽  
Driving Behaviour ◽  
Staple Foods ◽  
The Impact

ObjectiveTo explore the impact of the dietary patterns of truck drivers on their driving behaviours and the mediation effect of fatigue between these factors.MethodsA sample of 389 male truck drivers from a transport company in Suzhou, China completed the Food Frequency Questionnaire (FFQ), the Multidimensional Fatigue Inventory (MFI), the Positive Driver Behaviours Scale (PDBS) and the Driver Behaviour Questionnaire (DBQ). The associations among dietary patterns, fatigue and driving behaviour were examined using pathway analysis.ResultsFour dietary patterns were identified based on principal component analysis: animal-derived foods, staple foods, snacks and vegetables. The pathway analysis showed that the vegetable-rich pattern had a direct positive impact on positive driving behaviour (β=0.211, p<0.001); the animal-derived pattern had a direct positive impact on errors (β=0.094, p<0.05) and ordinary violations (β=0.071, p<0.05); the snacks pattern had a direct negative impact on positive driving behaviour (β=−0.191, p<0.001); fatigue mediated the effect of dietary patterns on driving behaviours (p<0.001); and the staple foods had an indirect effect on driving behaviours.ConclusionsOverall, the driving behaviours of truck drivers are correlated with their dietary patterns. Drivers who preferred vegetables and staple foods had more positive driving behaviour, while the animal-derived food and snack patterns were related to dangerous driving behaviour. The experience of fatigue could explained the underlying mechanism between these factors.

The impact of culture on millennials' attitudes towards luxury brands: evidence from Tokyo and Shanghai

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Cheng Lu ◽  
Zhencong Sang ◽  
Kun Song ◽  
Kazuo Kikuchi ◽  
Ippei Machida
Keyword(s):  
Social Identity ◽  
Peer Influence ◽  
Positive Impact ◽  
Cross Cultural ◽  
Mediating Effect ◽  
Luxury Brands ◽  
Content Type ◽  
The Social ◽  
The Cross ◽  
The Impact

PurposeBased on the theory of social identity mechanism, this study aimed to investigate the associations with millennial consumers' need for uniqueness (NFU), susceptibility to peer influence (SPI) and attitudes towards luxury brands (ALB) under the cross-cultural context. The mediating effect of fashion innovativeness (FI) and the moderating effect of culture were examined.Design/methodology/approachThe data for this study were collected through a survey from 217 millennials in Shanghai and 268 millennials in Tokyo. Moderation analysis and mediation analysis using Hayes PROCESS macro were applied to test proposed hypotheses.FindingsResults show that NFU and SPI have a significantly positive effect on millennials' ALB, and fashion innovativeness plays a mediating role in this process. Furthermore, the positive impact of NFU on millennials' ALB for relatively individualistic cities (Shanghai) is stronger than for relatively collectivist cities (Tokyo). The positive impact of susceptibility to informative influence (SII) on millennials' ALB for Tokyo is stronger than for Shanghai.Practical implicationsThe research results suggest how different cultures can support marketers in effectively carrying out their business strategy.Originality/valueUnder the cross-cultural background, the social identity mechanism behind the attitudes of millennials towards luxury brands has been widely recognised. However, little is known about how culture could moderate the social identity mechanism behind millennials' ALB. By analysing these mechanisms, this study compares the cultures of Shanghai and Tokyo and expands the previous research achievements.

The Impact of Big Data Capability on Enterprise Performance—theMediating Effect of Supply Chain Flexibility

2021 ◽  
Vol 7 (6) ◽  
pp. 5641-5655
Author(s):  
Ji Feng ◽  
Cheng Guiqing ◽  
Jia Xuedi ◽  
Luo Qubo ◽  
Wu Fan
Keyword(s):  
Big Data ◽  
Supply Chain ◽  
Positive Impact ◽  
Mediating Effect ◽  
Enterprise Performance ◽  
Chain Flexibility ◽  
Supply Chain Flexibility ◽  
The Impact ◽  
Positive Effect ◽  
Development Capability

Based on 234 survey data of 35 pilot demonstration enterprises in intelligent manufacturing, this paper tested the mediating role of supply chain flexibility in the process of big data capability affecting enterprise performance. The empirical results show that the foundation capability, application capability, and development capability all have a significant positive impact on enterprises performance. Big data foundation capability has a significant positive effect on the supply chain flexibility in terms of product flexibility, logistics flexibility and production flexibility, and it has no significant effect on purchasing flexibility and information flexibility. Both big data application capability and big data development capability have a positive effect on supply chain flexibility. In addition to purchasing flexibility, the other dimensions of supply chain flexibility and supply chain flexibility comprehensive factors all have a mediating effect on the relationship between big data capabilities and firm performance. The conclusions of this study have a positive enlightenment role for enterprises to develop big data capabilities and create a flexible supply chain to meet the needs of the market and customers.

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