scholarly journals Visitor Satisfaction with Guided Package Tours in the Northern Tourist Circuit of Tanzania

2021 ◽  
Author(s):  
◽  
Elisante Ombeni Leguma
Keyword(s):  
Performance Analysis ◽  
Quantitative Research ◽  
Developing Economies ◽  
Tour Guide ◽  
Developed Economies ◽  
Visitor Satisfaction ◽  
Tourism Product ◽  
And Performance ◽  
International Visitors ◽  
The Relationship

<p>The guided package tour is a special tourism product that is composed of many components that are organized and offered by a tour operator. The literature shows that many visitors prefer guided package tours because they are a convenient way of organising a holiday. Studies of visitor satisfaction with guided package tours are often conducted in developed economies, on coach tours in cities, and therefore less is known about guided package tours in developing economies where the principle attraction is wildlife and nature. This thesis investigates visitor satisfaction with guided package tours that feature safaris in the northern tourist circuit of Tanzania. The northern tourist circuit is the largest tourist destination in Tanzania that attracts more that 80% of international visitors in the country.   Quantitative research method is used in this study together with importance-performance analysis. Importance-performance analysis provides a structure for data analysis and the interpretation of research findings. This thesis explores the relative importance of different components of guided package tours; visitor satisfaction with different components of the guided package tour; the relationship between importance and performance of different components of the guided package tour; and the relationship between visitor satisfaction with the tour guide and overall satisfaction with the tour experience.   This research demonstrates that all components of the guided package tour are important to visitors, and visitors are very satisfied with the performance of the tour providers. Attractions, tour guides and transportation are considered very important and very satisfying components of the guided package tour in the northern tourist circuit. Visitor satisfaction with the tour guide makes the largest contribution to overall satisfaction with the tour experience. Similarly, visitor satisfaction with other components of the guided package tour contributes to overall satisfaction with the tour experience.   The findings of this study provide a better understanding of visitor satisfaction with guided package tours that feature safaris, and the application of importance-performance analysis in the study of visitor satisfaction in a rural wildlife area. The study provides several practical suggestions for guided package tour providers in the northern tourist circuit.</p>

scholarly journals Visitor Satisfaction with Guided Package Tours in the Northern Tourist Circuit of Tanzania

2021 ◽  
Author(s):  
◽  
Elisante Ombeni Leguma
Keyword(s):  
Performance Analysis ◽  
Quantitative Research ◽  
Developing Economies ◽  
Tour Guide ◽  
Developed Economies ◽  
Visitor Satisfaction ◽  
Tourism Product ◽  
And Performance ◽  
International Visitors ◽  
The Relationship

<p>The guided package tour is a special tourism product that is composed of many components that are organized and offered by a tour operator. The literature shows that many visitors prefer guided package tours because they are a convenient way of organising a holiday. Studies of visitor satisfaction with guided package tours are often conducted in developed economies, on coach tours in cities, and therefore less is known about guided package tours in developing economies where the principle attraction is wildlife and nature. This thesis investigates visitor satisfaction with guided package tours that feature safaris in the northern tourist circuit of Tanzania. The northern tourist circuit is the largest tourist destination in Tanzania that attracts more that 80% of international visitors in the country.   Quantitative research method is used in this study together with importance-performance analysis. Importance-performance analysis provides a structure for data analysis and the interpretation of research findings. This thesis explores the relative importance of different components of guided package tours; visitor satisfaction with different components of the guided package tour; the relationship between importance and performance of different components of the guided package tour; and the relationship between visitor satisfaction with the tour guide and overall satisfaction with the tour experience.   This research demonstrates that all components of the guided package tour are important to visitors, and visitors are very satisfied with the performance of the tour providers. Attractions, tour guides and transportation are considered very important and very satisfying components of the guided package tour in the northern tourist circuit. Visitor satisfaction with the tour guide makes the largest contribution to overall satisfaction with the tour experience. Similarly, visitor satisfaction with other components of the guided package tour contributes to overall satisfaction with the tour experience.   The findings of this study provide a better understanding of visitor satisfaction with guided package tours that feature safaris, and the application of importance-performance analysis in the study of visitor satisfaction in a rural wildlife area. The study provides several practical suggestions for guided package tour providers in the northern tourist circuit.</p>

scholarly journals PENGARUH KOMPETENSI TERHADAP KINERJA KARYAWAN PADA PT. BANK DANAMON INDONESIA, TBK CABANG SIMPANG PASAR BAWAH

2019 ◽  
Vol 10 (3) ◽  
pp. 339-349
Author(s):  
Nana Dianita
Keyword(s):  
Performance Analysis ◽  
Linear Regression ◽  
Regression Method ◽  
Linear Regression Method ◽  
Linear Regression Equation ◽  
Simple Linear Regression ◽  
Independent Variables ◽  
Close Relationship ◽  
And Performance ◽  
The Relationship

The purpose of this study was to determine the effect of competence on the performance of employees at PT. Bank Danamon Indonesia, Tbk Cabang Simpang Pasar Bawah. The sample in this study were all employees at PT. Bank Danamon Indonesia, Tbk Cabang Simpang Pasar Bawah totaling 34 people. While the variables studied in this research is the competence and performance. Analysis of data using simple linear regression method using validity, reliability, R2 and t test. The tests are conducted to determine the relationship between the independent variables (independent variables) and dependent variable (dependent variable). Based on research results the effect of competence on the performance of employees with correlation value R = 0,656 which indicates a close relationship between the effect of competence on the performance of employees at PT. Bank Danamon Indonesia, Tbk Cabang Simpang Pasar Bawah. While the R-square at 0,430 which can competence has contributed of 43% to the performance of employees at . Bank Danamon Indonesia, Tbk Cabang Simpang Pasar Bawah. Partially acquired competence variable positive and significant effect on the performance employees at . Bank Danamon Indonesia, Tbk Cabang Simpang Pasar Bawah with simple linear regression equation as follows: Y = 18,342 + 0,627X significantly smaller 0,000 than alpha 0,05. The conclusion of this study that partial hypothesis between variables competence on performance employees is proven and can be accepted as true

scholarly journals Analisis gaya kepemimpinan transformasional terhadap kinerja karyawan yang dimediasi komitmen kerja

2020 ◽  
Vol 4 (2) ◽  
pp. 99-111
Author(s):  
Rahmad Hidayat ◽  
Endi Sarwoko ◽  
Andi Nu Graha
Keyword(s):  
Transformational Leadership ◽  
Quantitative Research ◽  
Employee Performance ◽  
Future Research ◽  
Work Commitment ◽  
Mediating Role ◽  
Analysis Technique ◽  
And Performance ◽  
The Relationship

The purpose of this study was to determine the effect of transformational leadership on employee performance and to analyze the mediating role of work commitment. This research is a type of quantitative research, using a questionnaire arranged with a 5 point Likert scale. The research variables consisted of transformational leadership as an exogenous variable, employee performance as an endogenous variable, and work commitment while the mediating variable. The research sample was 80 employees of PT. Kalbe Farma, Tbk. The data analysis technique uses path analysis. The results showed that transformational leadership has a direct effect on employee performance. Other findings indicate that work commitment acts as a partial mediator of the relationship between transformational leadership and employee performance. Future research can develop research by including the role of organizational culture as a factor influencing commitment and performance.

Electronic Commerce Adoption Barriers in Small to Medium-Sized Enterprises (SMEs) in Developed and Developing Countries

2011 ◽  
pp. 1441-1457 ◽  
Author(s):  
Mitra Kartiwi ◽  
Robert C. MacGregor
Keyword(s):  
Developing Countries ◽  
Electronic Commerce ◽  
Developing Economies ◽  
Business Environment ◽  
Developing Economy ◽  
Developed Economies ◽  
The World ◽  
Technical Issues ◽  
Manager Perceptions ◽  
The Relationship

Today, electronic commerce (e-commerce) has been utilised as a rapid vehicle to transform the world into an information society. In the business environment, e-commerce has made considerable inroads not only into large organisations but also the small and medium-sized enterprises (SMEs). However, SMEs are not adopting e-commerce with same speed as their larger counterparts. This slow growth has been attributed to various adoption barriers, which have been well documented in numerous research studies. While several recent studies have begun examining the relationship between the perceptions of adoption barriers in developed economies, the relationship between the perceptions of these barriers has not been fully examined in developing economies. This paper examines the correlation and underlying factors of barriers to e-commerce (as perceived by SME owner/managers) in a developing economy (Indonesia). It then compares these with SME owner/manager perceptions from a developed economy (Sweden). The study showed that there are differences in the groupings and priorities of barriers to e-commerce between the two locations. Most importantly, however, was the finding that while Swedish respondents were more concerned with technical issues, the Indonesian respondents were more concerned with organisational barriers.

Community and public-private partnership projects in Uganda: community engagement, trust and performance

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Isaac Wanzige Magoola ◽  
Rogers Mwesigwa ◽  
Ruth Nabwami
Keyword(s):  
Community Engagement ◽  
Quantitative Research ◽  
Public Private Partnership ◽  
Research Approach ◽  
Cross Sectional ◽  
Private Partnership ◽  
Content Type ◽  
Level Data ◽  
And Performance ◽  
The Relationship

Purpose The purpose of this paper is to provide the initial evidence of the relationship between the community and public-private partnership (PPP) projects by focusing on community engagement, trust and performance. Design/methodology/approach This study is cross sectional and correlational and it uses project level data that were collected by means of a questionnaire from a sample of 47 PPP projects in Uganda. Findings Results indicate that trust and community engagement are significantly associated with the performance of PPP projects. Research limitations/implications This study was cross-sectional, and thus monitoring changes in behaviour over time was not possible. The study used a quantitative research approach and this limits respondents from expressing their feelings fully. The study was conducted in Uganda and it is possible that the results of this study can be generalized to developing countries with environments similar to that of Uganda. Practical implications The results are important for PPP projects to understand the role that trust and community engagement play in as far as the performance of PPP projects is concerned. Originality/value Whilst there have been a number of studies on the performance of PPP projects, this study provides initial empirical evidence on the influence of trust and community engagement on the performance of PPP projects using evidence from PPP projects of an African developing economy – Uganda.

Combining Knowledge to Improve Product and Process Innovation and Performance of SMES in Developing Economies

2020 ◽  
Vol 17 (02) ◽  
pp. 2050013
Author(s):  
Fábio de Oliveira Paula ◽  
Jorge Ferreira da Silva
Keyword(s):  
Developing Economies ◽  
Small And Medium Enterprises ◽  
Process Innovation ◽  
Technology Firms ◽  
High Technology Firms ◽  
Product And Process Innovation ◽  
Product And Process ◽  
And Performance ◽  
Medium Enterprises ◽  
The Relationship

The aim of this study was to investigate how combining internal and external knowledge sources (KS) may influence product and process innovation of small and medium enterprises (SMEs) from developing economies in order to improve their financial performances (FPs). Previous research mostly supported that internal KS influence innovation directly as well as indirectly, moderating the relationship between external KS and innovation performance (IP), with this moderation being more prominent in the case of high-technology firms. These studies also supported that innovation influences FP more strongly in this type of firm. The present study proposes that, in developing countries, the opposite occurs. The moderation relationship of internal KS on the relationship between external KS and IP would be stronger in low-technology firms, as well as the positive effect of innovation on FP. We tested our propositions using a sample of 1551 Brazilian manufacturing SMEs controlling by the technological intensity of the industry and confirmed a good part of the proposed hypotheses.

scholarly journals Determining the Role of Hotel Attributes in Building Customer Loyalty Using Importance–Performance Analysis: A Study in the Context of Tourist Nationalities

2021 ◽  
Vol 12 (22) ◽  
pp. 105-130
Author(s):  
Engin Üngüren ◽  
Salih Tellioglu ◽  
Nazlı Türker
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Customer Loyalty ◽  
Quantitative Research ◽  
Gap Analysis ◽  
Factors Affecting ◽  
Hotel Service ◽  
And Performance ◽  
Performance Perceptions ◽  
The Impact

Identifying the importance and satisfaction of hotel attributes in the eyes of tourists and their role in building customer loyalty is critical for improving the service quality. Therefore, in our study, customers' importance and performance perceptions regarding the services offered by accommodation businesses were examined in terms of customers’ nationalities. Our research has two main objectives.  The first objective is to determine the importance and performance perceptions of the services provided by the hotels according to the nationalities of the customers using the using importance-performance analysis (IPA) model and to compare the perceptions of importance-performance according to nationality. The second aim is to determine the effect of satisfaction perceptions regarding hotel services on customer loyalty according to customer nationality. The research was designed as a survey-based quantitative research methodology. Convenience sampling was used, which is a non-random sampling method. Data were obtained from 1153 German, Russian, and Turkish tourists accommodating in five-star hotels in Alanya, Turkey. A gap analysis was conducted using pairwise t-tests to evaluate whether the importance and performance perceptions of the participants differed. IPA was conducted with attributes being graphically displayed on the I-P grids. The impact of hotel service satisfaction on customer loyalty was investigated using regression analysis. The research findings reveal that customers' performance perceptions and services attach importance to differ significantly by nationality. And also, it was concluded that satisfaction with the services provided in accommodation businesses has a significant effect on customer loyalty and that this effect differs in customer groups. Determining satisfaction factors affecting customer loyalty according to customer characteristics make a significant contribution to service quality improvement. In this context, the research results provide practical and theoretical contributions to how customer satisfaction and customer loyalty can be improved according to market groups.

scholarly journals Kepuasan Wisatawan Terhadap Elemen Daya Tarik Wisata Pantai Kuta Lombok

2020 ◽  
pp. 557
Author(s):  
Yuni Sulpia Hariani ◽  
I Gusti Ayu Oka Suryawardani ◽  
I Ketut Surya Diarta
Keyword(s):  
Factor Analysis ◽  
Performance Analysis ◽  
Development Strategy ◽  
Tourism Destination ◽  
Strategic Development ◽  
Public Facilities ◽  
The Development Strategy ◽  
And Performance ◽  
The Relationship ◽  
Level Of Importance

Tourism development can be seen from two strategic development approaches, one of them is the aspect of market driven. This research is aimed 1) To identify the factors that influence the tourists’ satisfaction who have visited the Kuta Beach Lombok; 2) To analyze the relationship between tourists’ importance level and performance of tourism destination elements of Kuta Beach Lombok; 3) To determine the development priority based on tourists’ satisfaction on the performance of tourism destination elements of Kuta Beach Lombok. This research is based on quantitative method that are factor analysis and Important Performance Analysis. Sample determination in this research used purposive sampling. The number of sampel for factor analysis is 165 and 30 samples for Important Performance analysis of foreign tourists’ who have visited Kuta Beach Lombok. Data in this research were gathered by questionnaire. Factor analysis showed eight factors that affected the tourists’ satisfaction who have visited Kuta Beach Lombok that are accomodation, hospitality, transportation, public facilities, infrastructure, tourism facility, safety and price. Importance Performance analysis showed the suitability level of importance and performance of tourism destination elements of Kuta Beach Lombok have satisfied the foreign tourists. The development strategy is increasing the bad performance of tourism destination elements in quandran I and maintaining the good performance of tourism destination elements in quandran II based on the result of caretesian quandrant. Keywords: development, tourism destination, tourists’ satisfaction

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