scholarly journals Enhancing the Information Availability of Indonesia's Tourism Destinations Through A Travel App

2021 ◽  
Author(s):  
◽  
Yuwanti Rili Respatyanti
Keyword(s):  
Service Providers ◽  
Business Case ◽  
Global Market ◽  
Future Research ◽  
Successful Implementation ◽  
Mixed Method Research ◽  
Information Availability ◽  
Tourism Destinations ◽  
Tourism Information ◽  
Tourism Service

<p>Despite of Indonesia has many packages on offer to tourists, including cultural, culinary and natural attractions, UNWTO’s (2018) research revealed that Indonesia is in the 9th position in terms of the number of international tourist arrivals compared to other Asia countries in 2017. Hence, the main objective of this project is to respond the lack of information availability of Indonesia’s tourism destinations worldwide (Cholik, 2017; Petriana, 2017; Wijaya, 2017) by proposing a travel app called Extra. The utilization of an ICT tool has been preferred as it proved to be effective to support the dissemination of tourism products, services, and information (Buhalis & Law, 2008; Hyde, 2008, Caraivan, 2017). In particular, Extra aims to give tourists a local experience while visiting Indonesia, as well as to boost more exposure of Indonesia’s tourism destinations in the global market by providing tourism information, products and services derived from trusted locals.   Through using a mixed method research design, feedback from tourism stakeholders, tourists and the online questionnaire’s respondents are collected and analyzed. Main findings that were emerged from this study suggested desired features of potential users to use Extra, which are local recommendations of local tours and activities, online/offline route planning, self-designed itinerary, and ratings/reviews from other travelers. From the tourism service providers’ perspectives, Extra will be advantageous if it can provide more approachable contact to their customers, accommodate the lack of skill, time or resource to update tourism information or social media regularly, and encourage more efficient business operation by providing a single platform to manage all of tourism products and services. Due to the short nature of this study, limitations on the amount of research conducted have constrained the ability to examine certain subjects, such as the type of preferred communication channel to enable effective and more amicable interaction between tourist and tourism service providers, as well as the significance of a customer service feature in a travel app to encourage a better traveling experience. Following the data collection and analysis, a business case projection was created to propose the development and commercialization of Extra. It includes the recommendation of the business model design, market and product validation evaluation, as well as resource requirements of Extra development project.  Reflecting on the research findings and business case recommendations, taking into an acknowledgement of the necessary future research that will be discussed, the initiation step of developing Extra will be started by seeking potential project partners such as Ministry of Tourism and angel investors, as well as consulting with legal advisor to process the necessary business permits to commence a travel app business in Indonesia. Later on, in a case of successful implementation of Extra, the lean startup methodology (Ries, 2011) will be applied consistently to allow continued adjustments in order to improve the app’s service. This includes conducting further research on aspects that need further validation.  Without the implementation of Extra, it is difficult to identify the actual value propositions that are needed by both tourists and tourism stakeholders to make them use Extra or purchase it. Therefore, future research is required after the implementation of Extra in order to identify to what extent the app’s values could entice its users to pay more for the service, and what features will be likely to be altered to improve Extra’s perceived values to its users.</p>

scholarly journals Enhancing the Information Availability of Indonesia's Tourism Destinations Through A Travel App

2021 ◽  
Author(s):  
◽  
Yuwanti Rili Respatyanti
Keyword(s):  
Service Providers ◽  
Business Case ◽  
Global Market ◽  
Future Research ◽  
Successful Implementation ◽  
Mixed Method Research ◽  
Information Availability ◽  
Tourism Destinations ◽  
Tourism Information ◽  
Tourism Service

<p>Despite of Indonesia has many packages on offer to tourists, including cultural, culinary and natural attractions, UNWTO’s (2018) research revealed that Indonesia is in the 9th position in terms of the number of international tourist arrivals compared to other Asia countries in 2017. Hence, the main objective of this project is to respond the lack of information availability of Indonesia’s tourism destinations worldwide (Cholik, 2017; Petriana, 2017; Wijaya, 2017) by proposing a travel app called Extra. The utilization of an ICT tool has been preferred as it proved to be effective to support the dissemination of tourism products, services, and information (Buhalis & Law, 2008; Hyde, 2008, Caraivan, 2017). In particular, Extra aims to give tourists a local experience while visiting Indonesia, as well as to boost more exposure of Indonesia’s tourism destinations in the global market by providing tourism information, products and services derived from trusted locals.   Through using a mixed method research design, feedback from tourism stakeholders, tourists and the online questionnaire’s respondents are collected and analyzed. Main findings that were emerged from this study suggested desired features of potential users to use Extra, which are local recommendations of local tours and activities, online/offline route planning, self-designed itinerary, and ratings/reviews from other travelers. From the tourism service providers’ perspectives, Extra will be advantageous if it can provide more approachable contact to their customers, accommodate the lack of skill, time or resource to update tourism information or social media regularly, and encourage more efficient business operation by providing a single platform to manage all of tourism products and services. Due to the short nature of this study, limitations on the amount of research conducted have constrained the ability to examine certain subjects, such as the type of preferred communication channel to enable effective and more amicable interaction between tourist and tourism service providers, as well as the significance of a customer service feature in a travel app to encourage a better traveling experience. Following the data collection and analysis, a business case projection was created to propose the development and commercialization of Extra. It includes the recommendation of the business model design, market and product validation evaluation, as well as resource requirements of Extra development project.  Reflecting on the research findings and business case recommendations, taking into an acknowledgement of the necessary future research that will be discussed, the initiation step of developing Extra will be started by seeking potential project partners such as Ministry of Tourism and angel investors, as well as consulting with legal advisor to process the necessary business permits to commence a travel app business in Indonesia. Later on, in a case of successful implementation of Extra, the lean startup methodology (Ries, 2011) will be applied consistently to allow continued adjustments in order to improve the app’s service. This includes conducting further research on aspects that need further validation.  Without the implementation of Extra, it is difficult to identify the actual value propositions that are needed by both tourists and tourism stakeholders to make them use Extra or purchase it. Therefore, future research is required after the implementation of Extra in order to identify to what extent the app’s values could entice its users to pay more for the service, and what features will be likely to be altered to improve Extra’s perceived values to its users.</p>

scholarly journals Strategies for Development of Yoga, Ayurveda, and Meditation-based Health Tourism in Nepal: Using SWOT Analysis

2019 ◽  
Vol 2 (1) ◽  
pp. 85-107
Author(s):  
Bishnu Prasad Khanal ◽  
Tetsuo Shimizu
Keyword(s):  
Swot Analysis ◽  
Service Providers ◽  
Tourism Development ◽  
Successful Implementation ◽  
Structured Interviews ◽  
Strategy Formulation ◽  
Health Tourism ◽  
Health Service Providers ◽  
Health Products ◽  
Tourism Service

Now health tourism based on yoga, Ayurveda and meditation is growing sector in Nepalese Tourism. Health tourism as one of the most important forms of tourism is not an exception and preparing strategies for its development will not be possible without considering its specific and extraordinary environment. The objective of preparing and is writing this research paper is to formulate suitable strategies for health tourism development in Nepal. This study uses a qualitative approach. We conduct 38 semi structured interviews with related stakeholder’s of health tourism in Nepal, including health service providers, tourism service providers (as enterprise), and government officials. It was carried out in 2017 in Kathmandu, Bhaktapur, Lalitpur, and Pokhara. For strategy formulation, we employ the Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis method to examine the internal and external factors comprehensively, in terms of health tourism development in Nepal. The strategy to the health tourism development will be considered in terms of four relations: strengths-opportunities (S-O), weaknesses-opportunities (W-O), strengths-threats (S-T), weakness-threats (W-T). The results of this study show that the strategy in health tourism development in Nepal, it is necessary to work on policy and regulation, promotion and branding, introducing the quality standards for health products and service as well as to establish the institutional support in order to successful implementation for the strategy of the health tourism development in Nepal.

scholarly journals The role of service providers in 3D printing adoption

2019 ◽  
Vol 119 (6) ◽  
pp. 1189-1205 ◽  
Author(s):  
Atanu Chaudhuri ◽  
Helen Rogers ◽  
Peder Soberg ◽  
Kulwant S. Pawar
Keyword(s):  
3D Printing ◽  
Technology Acceptance ◽  
Service Providers ◽  
Business Case ◽  
Ease Of Use ◽  
Future Research ◽  
Structured Interviews ◽  
Content Type ◽  
Technological Turbulence

Purpose The purpose of this paper is to identify challenges faced by industrial firms at different phases of adoption of 3D printing (3DP), and outline how 3DP service providers can help address these challenges. Design/methodology/approach Separate interview questionnaires for 3DP users and 3DP service providers were used to conduct semi-structured interviews. Findings The key 3DP adoption challenges are as follows: creating a business case; difficulty in using different materials; optimising the process for specific parts; lack of “plug and play” solutions offered by equipment manufacturers; limited availability of training and educational support; poor end product quality; machine breakdowns; and high cost of maintenance and spare components. Using the theoretical lens of the technology acceptance model, results show a lack of ease of use and technological turbulence impact companies’ decisions to adopt 3DP. 3DP service providers can indeed attempt to alleviate the above challenges faced by customers through providing multiple 3DP services across different stages of adoption. Research limitations/implications Future research should examine the role of 3DP equipment manufacturers and design and modeling software solutions providers in improving adoption and how 3DP equipment manufacturers could develop into more integrated service providers as the technology advances. Practical implications Service providers can help customers transition to 3DP and should develop a portfolio of services that fits different phases of adoption. Originality/value The paper outlines how 3DP service providers can help address customer challenges in adoption of 3DP across different stages of adoption.

scholarly journals Exploring the sustainable logistics innovation process

2018 ◽  
Vol 118 (1) ◽  
pp. 204-217 ◽  
Author(s):  
Maria Björklund ◽  
Helena Forslund
Keyword(s):  
Service Providers ◽  
Innovation Process ◽  
Business Case ◽  
Business Success ◽  
Successful Implementation ◽  
Content Type ◽  
Sustainable Logistics ◽  
Business Cases ◽  
Innovative Thinking ◽  
Practical Implications

Purpose The development of more sustainable logistics calls for innovative thinking. In order to accelerate the development in the field, there is a need for increased understanding of the process behind successful implementation of sustainable logistics innovations (SLI). The purpose of this paper is to explore the SLI process, in order to identify critical factors, challenges as well as actors involved. Design/methodology/approach A multiple-case study in six Swedish retailers and logistics service providers (LSPs), successful in SLI implementations, was conducted. Both within-case and cross-case analyses were applied. Findings The SLI process consists of five phases. The positive relationship between formalisation and SLI success is supported. Critical activities and challenges not known from literature were found in each phase. Examples are the use of logistics and customer KPIs, quickness, developing simple concepts, using a sustainability business case template and selecting where to test SLIs. Some phases are involving many internal and external actors, while others involve few internal actors. Customers are not particularly involved, and retailers involve their LSP suppliers. Research limitations/implications This study addresses the lack of empirical research in logistics innovation and has bridged the gap of innovation studies in other companies than in LSPs. Furthermore it has combined two developing areas, sustainable innovation and logistics innovation, into SLI. A number of critical activities and challenges, and complex patterns for actors’ involvement in the SLI process phases are explored as insights from particular cases; these results could be analytically generalised to theory. Practical implications The practical implications lie in guiding managers who wish to improve sustainability and innovativeness in logistics and, consequently, business success. Knowledge from successful companies about which phases to go through in which sequence, which challenges that can be expected and who to include in the SLI process could imply that more companies focus on SLI. Social implications Knowledge on how to include sustainability in a clear innovation process, e.g., by making strong business cases, should imply an accelerated development of sustainable logistics in society. Originality/value This study addresses the lack of empirically-based research in logistics innovation and expands the concept to retailers.

Gathering Medical Tourism Information through Algorithmic Text Analysis of Tweets

2015 ◽  
pp. 173-188 ◽  
Author(s):  
William Claster ◽  
Nader Ghotbi ◽  
Subana Shanmuganathan
Keyword(s):  
Social Media ◽  
Medical Tourism ◽  
Service Providers ◽  
Healthcare Services ◽  
Knowledge Base Construction ◽  
Innovation Product ◽  
Tourism Destinations ◽  
Tourism Information ◽  
Services Innovation ◽  
Tourism Services

Informed use of medical tourism services depends on an up-to-date knowledge of the available services, and their costs and risks at various potential destinations. Such information can also assist in the competitive development of healthcare services. Innovation, product development, and health user relationship management by medical service providers is enhanced, as is knowledge base construction and management. This chapter shows that new forms of social media can provide valuable and previously difficult to obtain real-time knowledge on medical tourists' perceptions, concerns, and sentiment towards medical tourism destinations - both those already visited by other users and those under consideration for a possible visit. We show how analysis of comments from such social media as Twitter micro-blogs can be used to reveal potential and recent medical tourism motivations in the medical services markets in various locations.

scholarly journals Information Source Before Travelling and Choice of Traveling Mode

2020 ◽  
Vol 4 (1) ◽  
pp. 29-41
Author(s):  
Bilal Ahmad Ali Al-khateeb ◽  
Asef Mohammad Ali Al-khateeb
Keyword(s):  
Service Providers ◽  
Information Source ◽  
Questionnaire Data ◽  
Sources Of Information ◽  
Cross Sectional Survey ◽  
Travel Agent ◽  
Tourist Destinations ◽  
Tourism Information ◽  
Tourism Service ◽  
The Relationship

The ability to attract tourists is crucial for the success of tourism firms in Malaysia. This has therefore raised a major concern on which information sources tourists use when making choices on their traveling mode as well as the destination. It is on this basis that tourism operators; tourism providers and managers of tourist destinations are particularly concerned with which information source or media to use to attract tourists to tourism destinations. This study investigates the relationship between information source before traveling and choice of traveling mode among Arab tourists coming to Malaysia. The study adopted a cross-sectional survey design with convenient sampling technique to generate questionnaire data from 358 participants who are mainly tourists from three major tourism attraction centers in Malaysia. The questionnaire data was analysed using multiple regression analysis technique to determine the relationship between information source and choice of traveling mode among Arab tourists coming to Malaysia. First, the overall findings show that information source before traveling among Arab tourists coming to Malaysia is significantly related to the choice of traveling mode. Further findings revealed that both tourism service providers and tourism information centers sources but not travel agent source are significantly related to the choice of traveling mode among Arab tourists coming to Malaysia. The study concludes that the choice of traveling mode among Arabs coming to Malaysia is mainly determined by tourism service providers and tourism information centers sources of information and not travel agent source of information. The outcomes of the study have significant managerial implications for tourism operators, tourism providers and managers of tourist destinations as well as tourism policy makers in Malaysia.

Moving From Interprofessional Education Toward Interprofessional Practice: Bridging the Translation Gap

2019 ◽  
Vol 4 (5) ◽  
pp. 971-976
Author(s):  
Imran Musaji ◽  
Trisha Self ◽  
Karissa Marble-Flint ◽  
Ashwini Kanade
Keyword(s):  
Interprofessional Education ◽  
Interprofessional Collaboration ◽  
Evaluation Model ◽  
Implementation Strategies ◽  
Future Research ◽  
Successful Implementation ◽  
Interprofessional Practice ◽  
Translational Model ◽  
Key Stakeholders ◽  
Clear Identification

Purpose The purpose of this article was to propose the use of a translational model as a tool for identifying limitations of current interprofessional education (IPE) research. Translational models allow researchers to clearly define next-step research needed to translate IPE to interprofessional practice (IPP). Method Key principles, goals, and limitations of current IPE research are reviewed. A popular IPE evaluation model is examined through the lens of implementation research. The authors propose a new translational model that more clearly illustrates translational gaps that can be used to direct future research. Next steps for translating IPE to IPP are discussed. Conclusion Comprehensive reviews of the literature show that the implementation strategies adopted to date have fostered improved buy-in from key stakeholders, as evidenced by improved attitudes and perceptions toward interprofessional collaboration/practice. However, there is little evidence regarding successful implementation outcomes, such as changed clinician behaviors, changed organizational practices, or improved patient outcomes. The authors propose the use of an IPE to IPP translational model to facilitate clear identification of research gaps and to better identify future research targets.

Motivations and attitudes toward domestic tourism in Saudi Arabia

2019 ◽  
Vol 9 (1) ◽  
pp. 27-37
Author(s):  
Mourad Mansour ◽  
Alhassan G Mumuni
Keyword(s):  
Saudi Arabia ◽  
Local Environment ◽  
Domestic Environment ◽  
Domestic Tourism ◽  
Tourism Destinations ◽  
Tourism Information ◽  
The Government ◽  
Using Data ◽  
Tourism Organization ◽  
Self Administered Questionnaire

AbstractBeginning with the establishment of a Supreme Commission for Tourism and Antiquities’ (SCTA) in 2000, there have been official attempts by the government of Saudi Arabia to encourage domestic tourism in order to tap into the huge amounts that Saudis spend annually on vacations. This paper examines the motivations and attitudes of consumers toward tourism destinations and activities within the country (domestic tourism). Using data collected through a structured self-administered questionnaire, the study finds that familiarity and trust of the local environment, perceptions of the safer domestic environment, and limitations imposed by respondents’ vacation timing are the primary motives for choosing to spend their vacations locally, while lack of quality domestic tourist sites and services (including entertainment facilities), lack of tourism information, insufficient tourism organization services, and the harsh local environmental conditions during summer are factors that ‘push’ people from spending the vacations locally. Attitudes toward domestic tourism are generally negative, although there are significant differences in attitudes between respondents who prefer domestic destinations and those who prefer to travel out of Kingdom. Implications of the findings are outlined and discussed.

Clinical dilemmas of routine outcome monitoring and clinical feedback: a qualitative study of patient experiences

2020 ◽  
Author(s):  
Stig Magne Solstad ◽  
Gøril Kleiven Solberg ◽  
Louis George Castonguay ◽  
Christian Moltu
Keyword(s):  
Mental Health ◽  
Clinical Skill ◽  
Routine Outcome Monitoring ◽  
Future Research ◽  
Successful Implementation ◽  
Basic Training ◽  
Feedback Systems ◽  
Clinical Encounters ◽  
Outcome Monitoring ◽  
Clinical Feedback

Purpose: Routine outcome monitoring (ROM) and clinical feedback systems (CFS) are becoming prevalent in mental health services. The field faces several challenges to successful implementation. The purpose of this study is to gain a better understanding of these challenges by exploring the patient perspective. Method: We report the findings from a qualitative, video assisted interview study of 12 patients from a Norwegian mental health outpatient clinic using ROM/CFS. Results: Our analysis resulted in three pairs of opposing experiences with using ROM/CFS: 1) Explicit vs. implicit use of CFS information, 2) CFS directing focus towards- vs. directing focus away from therapeutic topics and 3) Giving vs. receiving feedback. None of these were intrinsically helpful or hindering. Participants had vastly differing preferences for how to use ROM/CFS in clinical encounters, but all needed the information to be used in a meaningful way by their therapists. If not, ROM/CFS was at risk of becoming meaningless and hindering for therapy. Conclusion: These findings confirm and provide further nuance to previous research. We propose to consider ROM/CFS a clinical skill that should be a part of basic training for therapists. How to use and implement ROM/CFS skillfully should also be the focus of future research.

A Circular Business Model for Cloud Computing Services Providers

10.31355/33 ◽  
2018 ◽  
Vol 2 ◽  
pp. 105-120
Author(s):  
Hamed Motaghi ◽  
Saeed Nosratabadi ◽  
Thabit Qasem Atobishi
Keyword(s):  
Cloud Computing ◽  
Business Model ◽  
Circular Economy ◽  
Service Providers ◽  
Sustainable Consumption ◽  
Future Research ◽  
Extensive Literature ◽  
Computing Services ◽  
Proposed Model ◽  
Cloud Computing Service

NOTE: THIS ARTICLE WAS PUBLISHED WITH THE INFORMING SCIENCE INSTITUTE. Aim/Purpose................................................................................................................................................................................................. The main objective of the current study is to develop a business model for service providers of cloud computing which is designed based on circular economy principles and can ensure the sustainable consumption. Background Even though the demand for cloud computing technology is increasing day by day in all over the world, the current the linear economy principles are incapable to ensure society development needs. To consider the benefit of the society and the vendors at the same time, the principles of circular economy can address this issue. Methodology................................................................................................................................................................................................. An extensive literature review on consumption, sustainable consumption, circular economic, business model, and cloud computing were conducted. the proposed model of Osterwalder, Pigneur and Tucci (2005) is admitted designing the circular business model. Contribution................................................................................................................................................................................................. The proposed model of the study is the contribution of this study where provides the guidelines for the cloud computing service providers to achieve both their economic profits and the society’ needs. Findings Finding reveals that if the cloud computing service providers design their business model based on the “access” principle of circular economy, they can meet their economic profits and the society’ needs at a same time. Recommendations for Practitioners.............................................................................................................................................................. It is recommended to the startup and the existing businesses to utilize the proposed model of this study to reach a sustainable development. Recommendation for Researchers................................................................................................................................................................ It proposes a new circular business model and its linkages with community building. Impact on Society............................................................................................................................................................................................ The proposed model of the study provides guidelines to the cloud computing service providers to design a business model which is able not only to meet their economic profit, but also to meet the society’s and customers’ benefits. Future Research............................................................................................................................................................................................... Future researches can build on this research model which proposed in this study to examine the limitations of this model by using empirical researches.

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