scholarly journals Based on the Construction of University Library and the Evaluation of Space Service Quality

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Wan Ying
Keyword(s):  
Sustainable Development ◽  
Service Quality ◽  
University Students ◽  
Quality Evaluation ◽  
Space Environment ◽  
Evaluation Index ◽  
The Sustainable Development ◽  
University Library

In order to strengthen the construction of university library, promote the sustainable development of university library, and provide a good library space environment for university students, this paper expounds the quality evaluation of university library by establishing the evaluation index of space service quality, and puts forward the ways to improve the service quality of University Library for reference.

scholarly journals A Model for Assessing the Service Quality of University Library Websites

2013 ◽  
Vol 2013 ◽  
pp. 1-9 ◽  
Author(s):  
Chung-Min Wu ◽  
Ching-Lin Hsieh ◽  
Kuei-Lun Chang
Keyword(s):  
Service Quality ◽  
University Students ◽  
Information Quality ◽  
Analytic Network Process ◽  
University Library ◽  
Fuzzy Delphi ◽  
Priority Weights ◽  
Network Process ◽  
Library Websites

Evaluating the e-service quality is essential to organizations. The future of e-libraries has a vital place in universities. Libraries need to use websites as means to provide access to information resources, news and events. The importance of assessing e-service quality of libraries is significant. Previous researchers have developed many methods for assessing e-service quality. However, most of them only focus on the independent hierarchical structure. In this paper, we would like to figure out the criteria for assessing the service quality of library websites from university students’ viewpoints. According to interdependent criteria, the analytic network process (ANP) approach is employed to (i) generate the priority weights of each criterion; (ii) measure the service quality of university library websites. 12 web-based service criteria are identified according to 3144 university students’ viewpoints based on fuzzy Delphi method. On the basis of past studies, we divide 12 criteria into 3 perspectives, namely, system, efficiency, and information quality to measure the service quality of university library websites. On the basis of 3 perspectives and 12 important criteria, service quality of university library websites could be measured more effectively. Moreover, the practical application to measure the service quality of the old and new versions of one university library website presented in Section 5 is generic and also suitable to be exploited for Taiwanese universities.

scholarly journals Using the FAHP, ISM, and MICMAC Approaches to Study the Sustainability Influencing Factors of the Last Mile Delivery of Rural E-Commerce Logistics

2019 ◽  
Vol 11 (14) ◽  
pp. 3937 ◽  
Author(s):  
Xiaohong Jiang ◽  
Huiying Wang ◽  
Xiucheng Guo ◽  
Xiaolin Gong
Keyword(s):  
Sustainable Development ◽  
Service Quality ◽  
Influencing Factors ◽  
Structural Model ◽  
Matrix Multiplication ◽  
Advance Reservation ◽  
The Sustainable Development ◽  
Last Mile ◽  
Last Mile Delivery

The development of rural e-commerce has rapidly driven the development of rural logistics in China. Improving the service quality of the last mile delivery is an important measure to promote the sustainable development of rural e-commerce logistics. However, such work is challenging because the current rural last mile delivery is inefficient and unsustainable and is influenced by a set of interacting factors. It is necessary to explore the relationships among the sustainability influencing factors of rural last mile delivery. A total of 15 sustainability influencing factors are selected. The improved fuzzy analytic hierarchy process (FAHP) is used to assign the weights of the factors and then the interpretative structural model (ISM) is used to determine the hierarchical structure of each factor. The driving force-dependency quadrant graph is constructed by cross-impact matrix multiplication (MICMAC). The research results show that four factors, including “convenience of returning goods”, “integrity of goods”, “advance reservation of goods pickup”, and “delivery costs”, are the most basic factors affecting the sustainability of rural last mile delivery and are the deepest and most indispensable factors. This research provides valuable information for decision makers to develop proactive strategies and reinforcement policies to improve the service quality of rural last mile delivery, which could promote the sustainable development of rural logistics.

scholarly journals Analyzing Service Quality Evaluation Indexes of Rural Last Mile Delivery Using FCE and ISM Approach

Information ◽  
2020 ◽  
Vol 11 (6) ◽  
pp. 327 ◽  
Author(s):  
Xiaohong Jiang ◽  
Huiying Wang ◽  
Xiucheng Guo
Keyword(s):  
Sustainable Development ◽  
Regression Analysis ◽  
Service Quality ◽  
Quality Evaluation ◽  
Fuzzy Comprehensive Evaluation ◽  
Evaluation Indexes ◽  
Last Mile ◽  
Service Quality Evaluation ◽  
Last Mile Delivery

The advent of e-commerce has led to a rapid acceleration of rural logistics development in China. To enhance green and sustainable development of rural logistics, it is necessary to improve the service quality of the rural last mile delivery and analyze service quality evaluation indexes. An integrated methodology combing fuzzy comprehensive evaluation (FCE) and the interpretative structural model (ISM) is presented in the current paper to reveal the relationship between the service quality evaluation indexes of the rural last mile delivery. A total of 18 logistics service quality evaluation indexes in five dimensions are selected. The FCE is used to measure the service quality of rural delivery in an empirical research area, and the weight of each evaluation index is assigned by regression analysis. The ISM is adopted to judge the hierarchical structure of indexes, and a five-layer hierarchy is obtained. The results show that it is necessary to first focus on improving the evaluation indexes of accuracy of goods arrival and timely customer service response. In the case of Shunfeng Express, the company needs to additionally improve the timeliness and rationality of damaged or lost processing goods. Some countermeasures and suggestions are put forward. The proposed integrated method helps to reveal the key service quality evaluation indexes and the areas needing improvement. The use of regression analysis within the FCE method allows the estimation of weights in a relatively objective way. This research provides theoretical support for improving the service quality and customers’ satisfaction of the rural last mile delivery, and enhancing the green and sustainable development of rural logistics.

Indicators of Sustainable Development of the Province of Warmia and Mazury in the Environmental Aspect

2016 ◽  
Vol 11 (3) ◽  
pp. 299-309
Author(s):  
Mirosława Witkowska-Dąbrowska
Keyword(s):  
Quality Of Life ◽  
Sustainable Development ◽  
Data Bank ◽  
Local Data ◽  
Indicator Method ◽  
Environmental Aspect ◽  
The Sustainable Development ◽  
Assessment Indicator ◽  
Area Unit

The purpose of this study has been to identify the degree of sustainability in the development of the Province of Warmia and Mazury. The theoretical and empirical investigations were conducted between 2003-2014 based on data from the Local Data Bank. Using a comparative indicator method, 20 indicators were developed, with different directions of preference. The evaluation involves the concept of uniform preference, hence the higher the assessment indicator, the better the situation in the evaluated area unit. Our studies on the sustainable development of the Province of Warmia and Mazury suggest that the indicators measuring the environmental dimension and consequently the quality of life of the residents (in this aspect) score higher than the country's average values. It is also optimistic that some progress, however small, can be seen in this area based on the analyzed dynamics of changes.

scholarly journals Technologies for Water Reuse: Current Status and Future Challenges

Water ◽  
2021 ◽  
Vol 13 (6) ◽  
pp. 832
Author(s):  
Mauro Capocelli ◽  
Vincenzo Piemonte
Keyword(s):  
Sustainable Development ◽  
Water Reuse ◽  
Food Production ◽  
Current Status ◽  
The Sustainable Development ◽  
Future Challenges

Water is fundamental for the quality of both ecosystems and society, and plays a key role for energy and food production, a prerequisite for the sustainable development [...]

Ensuring Sustainable Development of Economic Agents by Methods of Quality Management in the Era of Digitalization

2021 ◽  
pp. 81-100
Author(s):  
Vladimir V. Okrepilov ◽  
Alexander V. Babkin ◽  
Natalia V. Zlobina ◽  
Svetlana N. Kuzmina ◽  
Tatiana A. Salimova
Keyword(s):  
Sustainable Development ◽  
Quality Management ◽  
National Economy ◽  
Project Based Learning ◽  
Corporate Management ◽  
The Sustainable Development ◽  
Global Trends ◽  
Economic Agents ◽  
The Impact

The article examines the objectively existing in modern conditions of economic agents' activity the need to introduce and apply approaches based on the use of quality management methods in internal corporate management. The authors noted that one of the global trends of the XXI century. Is the structural transformation of the world economy associated with the active development and implementation of information and telecommunication (digital) technologies in the real economic processes of both society and business. The authors assess the approach widespread in Russia based on quality management methods in the formation of control systems for the activities of economic agents of the national economy in the context of digital transformation in order to ensure their sustainable development; the analysis of the formation of promising directions for the development of communities, declared by UNESCO, in conditions of instability, complexity and uncertainty was carried out; the toolkit for digitalization of quality management of the education system is considered, in particular, the use of project-based learning to improve the quality of knowledge obtained and assess the impact on the sustainable development of universities, the education sector in general and economic agents of the national economy, taking into account digitalization and global risks. The authors see further areas of research in modeling risks and assessing their impact on ensuring sustainable development of economic agents, socio-economic processes of the national economy and society as a whole by quality management methods in the context of digitalization of the economy.

scholarly journals Relationship between tourism and Sustainable Development Goals in Africa: Circular Economy as a future bet

2020 ◽  
Vol 38 (2) ◽  
Author(s):  
José Miguel Rodríguez-Antón
Keyword(s):  
Sustainable Development ◽  
Circular Economy ◽  
Poverty Reduction ◽  
Sustainable Development Goals ◽  
Tourist Destination ◽  
The Sustainable Development ◽  
2030 Agenda ◽  
Peace And Justice ◽  
Development Goals

No one has the slightest doubt about the enormous potential that the African continent has as a tourist destination. The diversity of cultures, the great biodiversity that it possesses, the multiple artistic manifestations that it offers and the beauty of the seas that surround it are key pieces in continuing to promote its capacity as a tourist attraction, which is approximately 60 million tourists per year who generate seven percent of exports and employment. However, in order for Africa to take off, it is necessary that a number of conditions related to security, health, education, eradication of poverty, reduction of inequalities, peace and justice and quality of its waters, among others, are intimately related to the Sustainable Development Goals defined in the 2030 Agenda. In this context, we maintain that the implementation of the Circular Economy in Africa will be a key tool in this process of improving the sustainability of this continent in its three aspects, economic, social and environmental, and raising its level of tourism competitiveness.

scholarly journals Sustainable development of education: a home bank of management decisions of the university in ensuring the minimum requirements of legislation

2020 ◽  
Vol 208 ◽  
pp. 09007
Author(s):  
Natalya Mikhaylova ◽  
Sergey Verkhoturov
Keyword(s):  
Sustainable Development ◽  
Organizational Behavior ◽  
Information Technologies ◽  
University Management ◽  
The Sustainable Development ◽  
Minimum Requirements ◽  
Balanced Model ◽  
Automated Tools ◽  
The University

The article discusses the issues of building a university management model focused on meeting the minimum accreditation requirements and legislative requirements in the field of higher education, ensuring the sustainable development of education. In the context of global informatization of the society, the information technologies are being introduced into the various fields of activity. The university management system did not stand aside. The authors propose the use of gamification technology through the automated tools that provide processing and analysis of big data, diagnostics of the quality of downloaded information. Gamification allows the target users to complete the assigned tasks subject to the certain rules and restrictions, which makes the process of performing them similar to a game. It simultaneously contributes to the development of the personnel, the creation of a process of rivalry, motivation and social interaction. Gamification allows the head of an educational organization to build a balanced model of organizational behavior, taking into account the model of behavior of the performers, to ensure the division of administrative and academic spheres of management. These aspects are important elements in the system of the sustainable development of education.

scholarly journals Perception and Knowledge on Climate Change: A Case Study of University Students in Bangladesh

2019 ◽  
Vol 2 (3) ◽  
Author(s):  
Bezon Kumar ◽  
Arif Ibne Asad ◽  
Purnima Banik
Keyword(s):  
Climate Change ◽  
Sustainable Development ◽  
Global Warming ◽  
University Students ◽  
Descriptive Statistics ◽  
Primary Data ◽  
The Sustainable Development ◽  
The University ◽  
Change Problem

This paper mainly investigates the perception and knowledge on climate change of the university students in Bangladesh. To carry out this study, primary data are collected from 370 students and uses several statistical methods. Perception and knowledge on the causes, effects and mitigation ways of climate change problems, and perceived duties to combat against climate change are analyzed with descriptive statistics. This paper finds that deforestation is the main cause of global warming and climate change and, the effects of climate change is very serious on people’s health. Majority portion of the students think that it is difficult to combat against climate change problem because it has already been too late to take action. Besides this study also finds that government is crucially responsible for combating against climate change problem. The study calls for government mainly besides industry and youths to aware people about the causes, effects, mitigation ways of climate change so that they can contribute to the sustainable development by mitigating climate change problem.

Organic Food Production and Consumption Policies and Strategies

2020 ◽  
pp. 166-179
Author(s):  
José G. Vargas-Hernández
Keyword(s):  
Quality Of Life ◽  
Sustainable Development ◽  
Organic Food ◽  
Healthy Food ◽  
The Sustainable Development ◽  
Production And Consumption ◽  
Production Distribution ◽  
Organic Products ◽  
Main Factors

This chapter aims to analyze the main factors of the production and consumption of organic products, as well as their policies and strategies. The analysis is based on the premise of the sustainable development of the production, distribution, and consumption systems of organic products that have the potential to improve the quality of life levels of producers, consumers, and society. It is concluded that the production and consumption of organic food is based on a more favorable agriculture of the ecological and the environment, as well as by providing more nutritious and healthy food for consumption.

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