scholarly journals Using the FAHP, ISM, and MICMAC Approaches to Study the Sustainability Influencing Factors of the Last Mile Delivery of Rural E-Commerce Logistics

2019 ◽  
Vol 11 (14) ◽  
pp. 3937 ◽  
Author(s):  
Xiaohong Jiang ◽  
Huiying Wang ◽  
Xiucheng Guo ◽  
Xiaolin Gong
Keyword(s):  
Sustainable Development ◽  
Service Quality ◽  
Influencing Factors ◽  
Structural Model ◽  
Matrix Multiplication ◽  
Advance Reservation ◽  
The Sustainable Development ◽  
Last Mile ◽  
Last Mile Delivery

The development of rural e-commerce has rapidly driven the development of rural logistics in China. Improving the service quality of the last mile delivery is an important measure to promote the sustainable development of rural e-commerce logistics. However, such work is challenging because the current rural last mile delivery is inefficient and unsustainable and is influenced by a set of interacting factors. It is necessary to explore the relationships among the sustainability influencing factors of rural last mile delivery. A total of 15 sustainability influencing factors are selected. The improved fuzzy analytic hierarchy process (FAHP) is used to assign the weights of the factors and then the interpretative structural model (ISM) is used to determine the hierarchical structure of each factor. The driving force-dependency quadrant graph is constructed by cross-impact matrix multiplication (MICMAC). The research results show that four factors, including “convenience of returning goods”, “integrity of goods”, “advance reservation of goods pickup”, and “delivery costs”, are the most basic factors affecting the sustainability of rural last mile delivery and are the deepest and most indispensable factors. This research provides valuable information for decision makers to develop proactive strategies and reinforcement policies to improve the service quality of rural last mile delivery, which could promote the sustainable development of rural logistics.

scholarly journals Analyzing Service Quality Evaluation Indexes of Rural Last Mile Delivery Using FCE and ISM Approach

Information ◽  
2020 ◽  
Vol 11 (6) ◽  
pp. 327 ◽  
Author(s):  
Xiaohong Jiang ◽  
Huiying Wang ◽  
Xiucheng Guo
Keyword(s):  
Sustainable Development ◽  
Regression Analysis ◽  
Service Quality ◽  
Quality Evaluation ◽  
Fuzzy Comprehensive Evaluation ◽  
Evaluation Indexes ◽  
Last Mile ◽  
Service Quality Evaluation ◽  
Last Mile Delivery

The advent of e-commerce has led to a rapid acceleration of rural logistics development in China. To enhance green and sustainable development of rural logistics, it is necessary to improve the service quality of the rural last mile delivery and analyze service quality evaluation indexes. An integrated methodology combing fuzzy comprehensive evaluation (FCE) and the interpretative structural model (ISM) is presented in the current paper to reveal the relationship between the service quality evaluation indexes of the rural last mile delivery. A total of 18 logistics service quality evaluation indexes in five dimensions are selected. The FCE is used to measure the service quality of rural delivery in an empirical research area, and the weight of each evaluation index is assigned by regression analysis. The ISM is adopted to judge the hierarchical structure of indexes, and a five-layer hierarchy is obtained. The results show that it is necessary to first focus on improving the evaluation indexes of accuracy of goods arrival and timely customer service response. In the case of Shunfeng Express, the company needs to additionally improve the timeliness and rationality of damaged or lost processing goods. Some countermeasures and suggestions are put forward. The proposed integrated method helps to reveal the key service quality evaluation indexes and the areas needing improvement. The use of regression analysis within the FCE method allows the estimation of weights in a relatively objective way. This research provides theoretical support for improving the service quality and customers’ satisfaction of the rural last mile delivery, and enhancing the green and sustainable development of rural logistics.

scholarly journals Construction and Application of Customer Satisfaction Model with theService Quality of Last-Mile Delivery in Rural Areas

2021 ◽  
Vol 18 ◽  
pp. 703-711
Author(s):  
Yuh‐Jen Cho ◽  
Lin Xue ◽  
Shu-Rong Huang ◽  
Zhe-Peng Yang
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Rural Areas ◽  
Local Governments ◽  
Entropy Weight ◽  
Index Model ◽  
Last Mile ◽  
Last Mile Delivery ◽  
Satisfaction Model

The backward last-mile delivery infrastructures, the greater difficulties in last-mile delivery due to the scattered residences of rural customers and the lack of logistics professionals in rural areas have emerged as the important factors hindering the improvement of the service quality of last-mile delivery in rural areas. This study combines the classic satisfaction index model and transformation of the SERVQUAL standard scale to draw up the connotations and observation variables of customer expectations, quality perception, perceived value, customer satisfaction, customer complaints and customer loyalty with the service quality of last-mile delivery in rural areas, and takes 460 permanent residents in rural areas as the research objects, then constructs and tests the customer satisfaction model of the service quality of last-mile delivery in rural areas, and deeply analyzes the relationship between customer satisfaction and its influencing factors; by constructing a twodimensional combination potential of entropy weight-satisfaction average value, the in-depth application of the model is discussed, and at the same time, it provides policy suggestions for local governments, logistics companies and other entities to improve the customer satisfaction with the service quality of last-mile delivery in rural areas

scholarly journals Based on the Construction of University Library and the Evaluation of Space Service Quality

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Wan Ying
Keyword(s):  
Sustainable Development ◽  
Service Quality ◽  
University Students ◽  
Quality Evaluation ◽  
Space Environment ◽  
Evaluation Index ◽  
The Sustainable Development ◽  
University Library

In order to strengthen the construction of university library, promote the sustainable development of university library, and provide a good library space environment for university students, this paper expounds the quality evaluation of university library by establishing the evaluation index of space service quality, and puts forward the ways to improve the service quality of University Library for reference.

scholarly journals Towards Sustainable Development of Online Communities in the Big Data Era: A Study of the Causes and Possible Consequence of Voting on User Reviews

2018 ◽  
Vol 10 (9) ◽  
pp. 3156 ◽  
Author(s):  
Jie Zhao ◽  
Jianfei Wang ◽  
Suping Fang ◽  
Peiquan Jin
Keyword(s):  
Sustainable Development ◽  
Social Influence ◽  
Online Communities ◽  
Structural Model ◽  
Ease Of Use ◽  
Dominant Factor ◽  
Large Set ◽  
The Sustainable Development ◽  
Crowd Intelligence

This paper focuses on the review voting in online communities, which allows users to express their own opinions in terms of User-generated Content (UGC). However, the sustainable development of online communities is likely to be affected by the social influence of UGC. In this paper, we study the so-called crowd intelligence paradox of review voting in online communities. The crowd intelligence paradox means that the quality of reviews is not highly connected with the increasing of review votes. This implies that a review with many votes is likely to be of low quality, and a review with few votes is likely to be of high quality. The crowd intelligence paradox existing in online communities inhibits users’ wishes of participating in social networks and may impact the sustainable development of online communities. Aiming to demonstrate the existence of the crowd intelligence paradox in online communities, we first analyzed a large set of reviews crawled from Net Ease Cloud Music, which is one of the most popular online communities in China. The maximum likelihood (ML) and the hierarchical regression approaches are used in this step. Then, we construct a new research model called the Voting Adoption Model (VAM) to study how different factors impact the crowd intelligence paradox in online communities. Particularly, we propose six hypotheses based on the VAM model and conduct experiments based on the measurement model and the structural model to evaluate the hypotheses. The results show that the quality of reviews is not influential to review votes, and the hot-site attribute is a dominant factor influencing review voting. In addition, the variables of the VAM model, including information credibility, perceived ease of use, and social influence have significant impacts on review voting. Finally, based on the empirical study, we present some research implications and suggestions for online communities to realize healthy and sustainable development in the future.

scholarly journals Study on the Influencing Factors and Acting Path of the Sustainable Development of Rural Tourism Based on EEAM-ISM Model

2021 ◽  
Vol 13 (10) ◽  
pp. 5682
Author(s):  
Gangmin Weng ◽  
Yue Pan ◽  
Jianpu Li
Keyword(s):  
Complex System ◽  
Sustainable Development ◽  
Influencing Factors ◽  
Structural Model ◽  
Rural Tourism ◽  
Three Dimensions ◽  
Event Analysis ◽  
The Sustainable Development ◽  
Factors Affecting ◽  
Countermeasures And Suggestions

The sustainable development of rural tourism is a complex system that includes both objective environmental factors and subjective human factors. Based on the three dimensions of “man–machine–environment”, the element event analysis method (EEAM) is introduced to identify and determine the components of the rural tourism composite system. Then, a hierarchical digraph of the rural tourism complex system is constructed by the interpretative structural model (ISM), and the logical structural relations among factors are explored to clarify the action paths. It is found that: (1) through three rounds of soliciting opinions and revising the list of factors, a total of 26 key factors affecting the sustainable development of rural tourism were screened out; (2) the influencing factors are related to each other to form a five-level factor hierarchical structure, which clearly reveals the overall structure of the system and the support dependencies among factors; (3) on the basis of clarifying the path of influencing factors, the targeted countermeasures and suggestions for the sustainable development of rural tourism are proposed for three key paths. This not only provides a certain theoretical basis for sustainable forecasting but also helps decision-makers to take targeted countermeasures.

Indicators of Sustainable Development of the Province of Warmia and Mazury in the Environmental Aspect

2016 ◽  
Vol 11 (3) ◽  
pp. 299-309
Author(s):  
Mirosława Witkowska-Dąbrowska
Keyword(s):  
Quality Of Life ◽  
Sustainable Development ◽  
Data Bank ◽  
Local Data ◽  
Indicator Method ◽  
Environmental Aspect ◽  
The Sustainable Development ◽  
Assessment Indicator ◽  
Area Unit

The purpose of this study has been to identify the degree of sustainability in the development of the Province of Warmia and Mazury. The theoretical and empirical investigations were conducted between 2003-2014 based on data from the Local Data Bank. Using a comparative indicator method, 20 indicators were developed, with different directions of preference. The evaluation involves the concept of uniform preference, hence the higher the assessment indicator, the better the situation in the evaluated area unit. Our studies on the sustainable development of the Province of Warmia and Mazury suggest that the indicators measuring the environmental dimension and consequently the quality of life of the residents (in this aspect) score higher than the country's average values. It is also optimistic that some progress, however small, can be seen in this area based on the analyzed dynamics of changes.

scholarly journals Technologies for Water Reuse: Current Status and Future Challenges

Water ◽  
2021 ◽  
Vol 13 (6) ◽  
pp. 832
Author(s):  
Mauro Capocelli ◽  
Vincenzo Piemonte
Keyword(s):  
Sustainable Development ◽  
Water Reuse ◽  
Food Production ◽  
Current Status ◽  
The Sustainable Development ◽  
Future Challenges

Water is fundamental for the quality of both ecosystems and society, and plays a key role for energy and food production, a prerequisite for the sustainable development [...]

Analyzing the Sustainability of Water-Cultural Industry and Their Influencing Factors in China

2021 ◽  
Author(s):  
Shubing Qiu ◽  
Yong Liu ◽  
Yang Ye
Keyword(s):  
Sustainable Development ◽  
Factor Analysis ◽  
Influencing Factors ◽  
Indicator System ◽  
Cultural Industry ◽  
The Sustainable Development ◽  
Relational Analysis ◽  
Analysis Theory ◽  
Cultural Ideology ◽  
Grey Relational

This study is an empirical analysis of China’s “sustainable development ability of water cultural industry” based on the attributes of water cultural industry (economic attribute and cultural ideology). First, using “factor analysis” and “grey relational analysis theory,” establish an indicator-system for the level of sustainable development of the cultural industry, then quantify the relationships between the water cultural industry and its influencing factors, and finally, propose some solutions for enhancing the sustainable development of the water cultural industry from the perspective of “improving resiliency.”

Strategic Management as a Basis of Sustainable Development in Agricultural Production

2021 ◽  
Vol 27 (7) ◽  
pp. 523-529
Author(s):  
T. V. Simonyan ◽  
N. V. Shvydenko
Keyword(s):  
Sustainable Development ◽  
Strategic Management ◽  
Agricultural Production ◽  
Agricultural Sector ◽  
Structural Model ◽  
Innovation Policy ◽  
Cluster Structure ◽  
Industrial Complex ◽  
The Sustainable Development ◽  
Russian Economy

Aim. The presented study aims to substantiate a structural model for developing a sustainable development strategy in agricultural production, making allowance for changes in the level of impact of environmental factors.Tasks. The authors determine the reasons why the Russian agro-industrial complex (AIC) is lagging; identify the specific aspects of forming a strategy for the sustainable development of regional AICs; formulate urgent problems of sustainable development for the agri-food sector of the Russian economy at the federal, regional, and enterprise levels.Methods. This study uses a reasonable and objective approach to the problem of applying strategic management as a foundation for the sustainable development of agricultural production based on the knowledge of the laws of development of socio-ecological and economic systems and a study of multidirectional factors of the external and internal environment. The methodological basis for the sustainable development of agricultural production includes the concept of sustainable development as a priority at the macroeconomic level; strategy as a planning tool based on consistency with programs implemented at the federal, regional and municipal levels of public administration; methods and tools of strategic management at AIC enterprises.Results. The key aspects of the institutional-synergetic approach to the sustainable development of the AIC include the need to coordinate all factors by forming coherent goals not only among economic and financial institutions, but also for technopolises that combine scientific, industrial, financial, and entrepreneurial capital into one system cluster structure. The authors formulate the stages of implementing a strategy for the sustainable development of regional AICs, making it possible to come up with measures aimed at reorganizing the structure of the agricultural sector and to overcome the negative manifestations of crises in the Russian economy, thus minimizing their consequences.Conclusions. During the development of a strategy for the sustainable development of regional AICs, a multiplicative effect arises, making it possible to activate innovation policy and boost the development of other sectors of the economy, improving the population’s quality of life. When developing a strategy at the microeconomic level, it is necessary to make allowance for the specifics of the industry and the mission of a modern agro-industrial enterprise and to focus on solving problems formulated based on the trinity of goals of social, environmental, and economic long-term sustainable development.

Ensuring Sustainable Development of Economic Agents by Methods of Quality Management in the Era of Digitalization

2021 ◽  
pp. 81-100
Author(s):  
Vladimir V. Okrepilov ◽  
Alexander V. Babkin ◽  
Natalia V. Zlobina ◽  
Svetlana N. Kuzmina ◽  
Tatiana A. Salimova
Keyword(s):  
Sustainable Development ◽  
Quality Management ◽  
National Economy ◽  
Project Based Learning ◽  
Corporate Management ◽  
The Sustainable Development ◽  
Global Trends ◽  
Economic Agents ◽  
The Impact

The article examines the objectively existing in modern conditions of economic agents' activity the need to introduce and apply approaches based on the use of quality management methods in internal corporate management. The authors noted that one of the global trends of the XXI century. Is the structural transformation of the world economy associated with the active development and implementation of information and telecommunication (digital) technologies in the real economic processes of both society and business. The authors assess the approach widespread in Russia based on quality management methods in the formation of control systems for the activities of economic agents of the national economy in the context of digital transformation in order to ensure their sustainable development; the analysis of the formation of promising directions for the development of communities, declared by UNESCO, in conditions of instability, complexity and uncertainty was carried out; the toolkit for digitalization of quality management of the education system is considered, in particular, the use of project-based learning to improve the quality of knowledge obtained and assess the impact on the sustainable development of universities, the education sector in general and economic agents of the national economy, taking into account digitalization and global risks. The authors see further areas of research in modeling risks and assessing their impact on ensuring sustainable development of economic agents, socio-economic processes of the national economy and society as a whole by quality management methods in the context of digitalization of the economy.

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