scholarly journals A Model for Assessing the Service Quality of University Library Websites

2013 ◽  
Vol 2013 ◽  
pp. 1-9 ◽  
Author(s):  
Chung-Min Wu ◽  
Ching-Lin Hsieh ◽  
Kuei-Lun Chang
Keyword(s):  
Service Quality ◽  
University Students ◽  
Information Quality ◽  
Analytic Network Process ◽  
University Library ◽  
Fuzzy Delphi ◽  
Priority Weights ◽  
Network Process ◽  
Library Websites

Evaluating the e-service quality is essential to organizations. The future of e-libraries has a vital place in universities. Libraries need to use websites as means to provide access to information resources, news and events. The importance of assessing e-service quality of libraries is significant. Previous researchers have developed many methods for assessing e-service quality. However, most of them only focus on the independent hierarchical structure. In this paper, we would like to figure out the criteria for assessing the service quality of library websites from university students’ viewpoints. According to interdependent criteria, the analytic network process (ANP) approach is employed to (i) generate the priority weights of each criterion; (ii) measure the service quality of university library websites. 12 web-based service criteria are identified according to 3144 university students’ viewpoints based on fuzzy Delphi method. On the basis of past studies, we divide 12 criteria into 3 perspectives, namely, system, efficiency, and information quality to measure the service quality of university library websites. On the basis of 3 perspectives and 12 important criteria, service quality of university library websites could be measured more effectively. Moreover, the practical application to measure the service quality of the old and new versions of one university library website presented in Section 5 is generic and also suitable to be exploited for Taiwanese universities.

scholarly journals An analysis of the critical factors that affect the competitive advantages and developmental strategies of leisure farms in Taiwan

2012 ◽  
Vol 58 (No. 10) ◽  
pp. 467-481 ◽  
Author(s):  
M.-S. Lee
Keyword(s):  
Service Quality ◽  
Value Chain ◽  
Analytic Network Process ◽  
Competitive Advantages ◽  
Critical Factors ◽  
Ecological Resources ◽  
Fuzzy Delphi ◽  
Network Process ◽  
Fast Development ◽  
Development And Utilization

Leisure farms in Taiwan are currently undergoing a fast development. The utilization of distinctive strategies to create successful operational competitiveness is becoming the guiding policy of enterprises for their future development. This study adopts the value chain perspective to develop criteria for different dimensions and to develop a strategic hierarchical structure by using the fuzzy Delphi method. Through the FANP (Fuzzy Analytic Network Process) method, this study discovers the critical factors influencing the competitive advantages of leisure farms in Taiwan: (1) the uniqueness of the landscape and ecological resources, (2) the richness of agricultural resources, (3) the attractiveness of the landscape and ecological resources, (4) service quality, (5) the convenience of the accommodation, (6) the provision of education and guiding services, and the like. Finally, according to the research results of the study, the authors make suggestions on the corresponding developmental strategies of leisure farms, including (1) creating the characteristics of a leisure farm through the development and utilization of the farm’s internal and surrounding environmental resources and (2) perceiving the tourists’ needs and improving the service quality. With the suggestions made and the reference data concluded in this study, the authors expect to enhance effectively the current competitive advantages of leisure farms.  

scholarly journals Based on the Construction of University Library and the Evaluation of Space Service Quality

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Wan Ying
Keyword(s):  
Sustainable Development ◽  
Service Quality ◽  
University Students ◽  
Quality Evaluation ◽  
Space Environment ◽  
Evaluation Index ◽  
The Sustainable Development ◽  
University Library

In order to strengthen the construction of university library, promote the sustainable development of university library, and provide a good library space environment for university students, this paper expounds the quality evaluation of university library by establishing the evaluation index of space service quality, and puts forward the ways to improve the service quality of University Library for reference.

scholarly journals Empirical Study of Urban Development Evaluation Indicators Based on the Urban Metabolism Concept

2020 ◽  
Vol 12 (17) ◽  
pp. 7129
Author(s):  
Yun-Yun Ko ◽  
Yin-Hao Chiu
Keyword(s):  
Urban Development ◽  
Environmental Sustainability ◽  
Urban Areas ◽  
Analytic Network Process ◽  
Development Strategies ◽  
Urban Metabolism ◽  
Fuzzy Delphi ◽  
Study Results ◽  
Priority Weights ◽  
Network Process

Sustainable development is the concept of coordinating people and the environment and achieves contemporary development without compromising the interests of the next generation. It can also be thought of as not exceeding the biosphere’s carrying capacity. Urban metabolism emphasizes resource recycling and use to achieve balance between resource input and product output in urban areas. However, the scale of cities has expanded rapidly in recent years along with resource and energy demands. Waste and pollution also cause major threats to the environment and ecology. Given increasingly serious environmental problems, the original linear metabolism must be converted into a cyclical one to ensure urban sustainability. From the policy implementation report of Taipei City, this study used the fuzzy Delphi method to develop evaluation factors and integrated this with the analytic network process decision-making tool to determine the priority weights of each policy and evaluate development strategies for urban development based on the metabolism concept. The study results reveal that natural environmental sustainability and sustainable energy strategies were prioritized plans for evaluating urban development with the metabolism concept, and the results can be used as a reference for future urban development strategies.

scholarly journals Pengaruh kualitas website Kandaga terhadap kepuasan pengguna Perpustakaan Pusat Universitas Padjadjaran

2021 ◽  
Vol 9 (1) ◽  
pp. 79
Author(s):  
Eko Retno Wulandari ◽  
Edwin Rizal ◽  
Elnovani Lusiana
Keyword(s):  
Service Quality ◽  
Digital Library ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality Improvements ◽  
Library Service ◽  
Good Reputation ◽  
Digital Library Services ◽  
Library Websites

Library websites in higher education institutions help increase competitiveness and reinforce institutions, information media, and library promotion. This study aimed to determine the effect of the quality of the Kandaga website partially and simultaneously on user satisfaction at the Padjadjaran University Central Library. This study used an explanatory quantitative approach by distributing questionnaires to 373 people. The analysis of research data used path analysis. Based on the research results, variables of usability quality, service interaction quality, interface quality, and digital library service quality partially had a significant effect on user satisfaction of the Padjadjaran University Central Library. The quality of the Kandaga website had a significant simultaneous effect on user satisfaction of the Central Library of Padjadjaran University by 87.4%. The quality of the digital library services had the most significant influence on user satisfaction, namely 52.6%. The Central Library o Padjadjaan University needed to prioritize digital library service quality improvements because this variable significantly influenced user satisfaction. The quality of the Kandaga website partially and simultaneously had a significant effect on user satisfaction of the Central Library. Information quality had no significant effect on user satisfaction of the Central Library of Padjadjaran University. Kandaga's information quality variable had the highest value. The study concludes that users of the Kandaga website believe that the quality of information on the Kandaga website currently has met user needs, has a good reputation, is trustworthy, relevant, detailed, and easy to understand. 

scholarly journals Analysis of the Weights of Service Quality Indicators for Drone Filming and Photography by the Fuzzy Analytic Network Process

2019 ◽  
Vol 9 (6) ◽  
pp. 1236
Author(s):  
Chun-Chu Liu ◽  
Jwu-Jenq Chen
Keyword(s):  
Service Quality ◽  
Quality Indicators ◽  
Geometric Mean ◽  
Real Life ◽  
Analytic Network Process ◽  
Aggregation Method ◽  
Important Research Topic ◽  
Network Process ◽  
Fuzzy Analytic Network Process

The service of drone filming and photography has been getting more and more popular. However, the service provider does not have enough information about service quality indicators and its weights. Analyzing the weights of service quality indicators by the Fuzzy Analytic Network Process (FANP) combined with Similarity Aggregation Method (SAM) is an important research topic. Therefore, in order to solve this real life problem, based on the SERVQUAL scale, this research analyzes the weights and the rankings from a comprehensive consensus by FANP combined with geometric mean and SAM, and then compares the differences between them. The results reveal that both the comprehensive consensus of experts’ opinions deemed that the most important dimension and indicator are reliability and “Employees are professional and get adequate support to do their jobs well.” The 2nd to 4th indicators from a comprehensive consensus of experts’ opinions are the same but the order is different. They are: “Drone service team’s employees give custom personal attention,” “Drone service team has up-to-date equipment,” and “Drone service team provides service legally, safely, and reliably.” The findings of the research reveal the weights of dimensions and indicators and help us to keep good service quality of filming and photography by drone.

scholarly journals INFLUENCE OF INFORMATION QUALITY, SYSTEM QUALITY, SERVICE QUALITY AND SECURITY ON USER SATISFACTION IN USING E-MONEY BASED PAYTREN APPLICATIONS

2019 ◽  
Vol 3 (2) ◽  
pp. 288-299
Author(s):  
Winanda Wahana Wargadalam
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Information Service ◽  
Sampling Technique ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Business Form

Nowadays technology grow extremely fast and it is helpful in communication and transactions, this effect to human behavior that people consider using technology intentively in daily activites cause of its facilities, one of facilities is digital economic transactions or e-money. Due to increasing of technology, there are some companies run their business form e-money based applications, one of the applications is the PayTren. The purposed of this research is to examine the satisfactory of the user who apply PayTren applications, such as the influence of information quality, system quality, service quality and security. The method of the research is based on DeLone and McLean models, then it will be modified. The research’s data is quantitative data. researchers collected 89 questionnaires from the population of PayTren application users in Batam by using a purposive sampling technique.  The conclusion of the research show that there is an influence between the quality of information, service quality and security on the satisfaction of e-money users based on the PayTren application, while it is found that there is no influence between the quality of the system on the satisfaction of e-money users based on PayTren applications.

Influence of Information and Service Quality on Users' Continuous Use of Mobile Libraries in China

2020 ◽  
Vol 22 (1) ◽  
pp. 57-71
Author(s):  
Pinghao Ye ◽  
Liqiong Liu ◽  
Linxia Gao ◽  
Quanjun Mei
Keyword(s):  
Theoretical Model ◽  
Service Quality ◽  
Structural Equation ◽  
Information Quality ◽  
Equation Modeling ◽  
Perceived Usability ◽  
Continuous Use ◽  
The Impact ◽  
Positive Impacts

This research mainly aims to explore the factors that influence users' continuous use of mobile libraries. The findings of this study will provide empirical evidence to help improve the service and information quality of mobile libraries. Moreover, suggestions for optimization are provided with the objective of meeting user demands at its maximum. A theoretical model is constructed to reveal the impact of 11 influencing factors on users' continuous use of mobile libraries. Structural equation modeling is adopted to verify the theoretical model and research hypothesis based on the valid data obtained from a questionnaire survey. The study found that personalized services and information availability have positive impacts on the service quality of mobile libraries. Moreover, perceived mobility and information quality have positive impacts on the perceived usability of mobile libraries. Finally, perceived usability, service quality, and platform stability have significantly positive impacts on the willingness of users to continue usage of mobile libraries.

scholarly journals Research on Optimization of VR Welding Course Development with ANP and Satisfaction Evaluation

Electronics ◽  
2020 ◽  
Vol 9 (10) ◽  
pp. 1673
Author(s):  
Chih-chao Chung ◽  
Chun-Chun Tung ◽  
Shi-Jer Lou
Keyword(s):  
First Grade ◽  
Analytic Network Process ◽  
Course Development ◽  
Relative Importance ◽  
Experimental Teaching ◽  
Fuzzy Delphi ◽  
Network Process ◽  
Satisfaction Evaluation ◽  
Group Interviews ◽  
Efficient Learning

The purpose of this study is to explore the ability indices of VR (virtual reality) technology when it is applied to assist the teaching of a welding practice course, develop a VR welding course as the basis of course planning and teaching design, and implement experimental teaching to verify its effectiveness. On the basis of a literature review and focus group interviews, initial ability indices of a VR welding course were proposed. Then, 15 experts from VR- and welding-related specialties were invited to form a consulting team to determine “the ability indices of the VR welding course” according to the results of a Fuzzy Delphi expert questionnaire. Moreover, the results of an ANP (Analytic Network Process) expert questionnaire were used to understand the relative importance of the ability indices of the VR welding course, as well as the relative feasibility of VR-assisted welding teaching, in order to develop a “VR welding course”, in which 34 first-grade students of the welding practice course were taken as the research objects during the implementation of experimental teaching. The qualitative research and analysis results are as follows: (1) the VR welding course includes 8 ability indices and 30 evaluation indices; (2) the item with the highest feasibility in VR-assisted welding teaching is “welding construction”, followed by “map reading and drawing”; (3) best feasibility of VR technology “Interaction” in assisting welding teaching; (4) the relative importance of the ability indices of the VR welding course is the greatest for “welding construction”, followed by “welding inspection”; (5) the VR welding course students express significant positive responses to the learning of ability indices and ability demonstration; (6) the majority of students express significant positive learning satisfaction with VR-assisted welding course teaching. This study puts forward a set of rigorous models for the construction of ability indices for a VR course and course development. It can provide a reference for introducing VR-assisted teaching to related welding courses that are run by universities of science and technology in Taiwan. Furthermore, such VR courses can offer students a safe, diversified, and efficient learning environment.

scholarly journals Rail-based Public Transport Service Quality and User Satisfaction – A Literature Review

2020 ◽  
Vol 32 (3) ◽  
pp. 423-435 ◽  
Author(s):  
Ahmad Nazrul Hakimi Ibrahim ◽  
Muhamad Nazri Borhan ◽  
Nur Izzi Md. Yusoff ◽  
Amiruddin Ismail
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Public Transport ◽  
User Satisfaction ◽  
Traffic Congestion ◽  
Information Quality ◽  
Service Providers ◽  
Delphi Approach ◽  
Rail Travel

While rail-based public transport is clearly a more advanced and preferable alternative to driving and a way of overcoming traffic congestion and pollution problems, the rate of uptake for rail travel has remained stagnant as a result of various well-known issues such as that commuters either use a more reliable and comfortable alternative to get from A to B and/or that they are not satisfied with the quality of service provided. This study examined the factor of user satisfaction regarding rail-based public transport with the aim of discovering precisely what factors have a significant effect on the user satisfaction and uptake of rail travel. This was approached using both the Delphi approach and a thorough review of the current literature, focusing on a total of nine possible factors affecting passenger satisfaction with rail travel availability of service, accessibility of service, ticket or pass, punctuality, clarity of information, quality of customer service, comfort, safety, and image. Also discussed were 29 extra possible attributes and several measures that were implemented in various countries to increase the service quality. It was concluded that this review will provide valuable information for policymakers, researchers and service providers in terms of specifying the service factors most worth investigating if the quality of this crucial means of transport is to be raised.

scholarly journals Evaluating the Performance of Taiwan Homestay Using Analytic Network Process

2012 ◽  
Vol 2012 ◽  
pp. 1-24 ◽  
Author(s):  
Yi-Chung Hu ◽  
Jen-Hung Wang ◽  
Ru-Yu Wang
Keyword(s):  
Service Quality ◽  
Business Performance ◽  
Fuzzy Theory ◽  
Evaluation Criteria ◽  
Analytic Network Process ◽  
Evaluation Framework ◽  
Operational Model ◽  
Network Process ◽  
Key Aspects ◽  
Operation And Management

Homestay industry in Taiwan is not only thriving, but also its operation is moving gradually toward elaboration strategy and in a specialized-operation manner these years. Nevertheless, the evaluation frameworks of the earlier studies were sporadically constructed from an overall perspective of homestays. Moreover, the functions, operational model, and natures of homestays are dissimilar to those of hotels; therefore, if the evaluation criteria of homestays employ the ones of hotels, it would appear to be incoherent and incompatible. This study has accordingly developed and constructed a set of evaluation indicators tailor-made for homestay sector through discussion of literatures and interviewing experts so that the evaluation framework would be more comprehensive and more practical. In the process of interviewing experts, it was discovered that dependences lay on the aspects and criteria. Consequently, this research chose the ANP (analytic network process) to get the weights and, further, to acquire the homestay business performance through fuzzy theory. The result reveals, as regards key aspects, homestay proprietors and customer groups both weight the surroundings of the building and features, service quality, operation, and management most. In respect to overall homestay performance, customer groups consider it has reached the satisfactory level.

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