scholarly journals Penyelesaian Sengketa Konsumen melalui Badan Penyelesaian Sengketa Konsumen (BPSK) Kota Serang

2018 ◽  
Vol 2 (1) ◽  
pp. 21
Author(s):  
Arif Rahman
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Dispute Settlement ◽  
Low Cost ◽  
Descriptive Analysis ◽  
District Court ◽  
Review Of Literature ◽  
The Government

Consumer Dispute Settlement Board (BPSK) , as mentioned in the Rules No. 8 Years 1999 about Consumer Protection (UUPK) which is formed by the government, is the institution that responsible for holding and resolving disputes between consumers and businesses. The basic concept of the establishment of this institution is to handle the disputes between consumers and businesses. BPSK formation is intended to overcome the vagaries of litigation that tends to have long, formal and convoluted process with the alternative dispute resolution outside the court that is based on the principle of fast, simple and low cost. This research was conducted on Consumer Dispute Settlement Board (BPSK) Kota Serang by using normative juridical approach. The author conducted a review of literature regarding consumer protection law and the settlement of consumer disputes according to consumer protection codes which were collected and classified by the record in detail, systematic and focused on literature. Furthermore, the author conducted a descriptive analysis of data, in order to obtain a complete overview of the issues regarding the settlement of consumer disputes at BPSK Kota Serang.The Results of this research conducted by the author suggest a role of BPSK Serang in solving consumer disputes according to the Law No. 8 of 1999 on Consumer Protection can be resolved in three ways, which are conciliation, mediation and arbitration on the basis of selection and consent of the parties to the dispute. Verdict forms of conciliation methods and mediation are final and binding, without having to request fiat execution to the local court, while the form of the decision taken by arbitration method has to be requested fiat execution to the local Court for the arbitration award to have the executorial power. Additionally, arbitration decision of BPSK council also still has opportunities for the objection to the District Court, counted before passing 14 (fourteen) days after the arbitration decision was notified to the parties , for the party who did not accept the decision of the BPSK’s council.

scholarly journals Kewenangan Badan Penyelesaian Sengketa Konsumen (BPSK) dalam Menyelesaikan Sengketa Asuransi Pasca Keluarnya Peraturan Otoritas Jasa Keuangan (OJK) Nomor 1/POJK.07/2014

2019 ◽  
Vol 12 (2) ◽  
pp. 102
Author(s):  
Wisnu Kumala ◽  
Yaswirman Yaswirman ◽  
Ulfanora Ulfanora
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Financial Services ◽  
Alternative Dispute Resolution ◽  
Dispute Settlement ◽  
Legal Research ◽  
Research Results ◽  
Consumer Protection Act ◽  
Legal Effect ◽  
Legal Consequences

There is a tug of authority in resolving insurance disputes outside the court between the Consumer Dispute Settlement Agency (BPSK) based on Law Nomor 8 of 1999 concerning Consumer Protection with Alternative Dispute Resolution Institutions (LAPS) based on Financial Services Authority Regulation Number 1/POJK.07/2014. This encourages the author to conduct legal research in order to determine the authority of BPSK in resolving insurance disputes as well as the legal consequences of the decision after the issuance of the Financial Services Authority Regulation Number 1/POJK.07/2014 using the statutory approach. This legal research results in the finding that BPSK is still authorized to settle insurance disputes following the issuance of the Financial Services Authority Regulation Number 1/POJK.07/2014, this is based on the provisions of the Lex superior derogat legi inferiori principle. Then there is no legal effect on the BPSK decision after the issuance of the Financial Services Authority Regulation. This is because BPSK's decision has been based on Law Number 8 of 1999 concerning Consumer Protection, whose position is higher than the Regulation of the Financial Services Authority. So there is no need for BPSK to follow the provisions of the regulations whose hierarchy of legislation is lower than the Consumer Protection Act. Therefore BPSK's decision is "final and binding" as explained in Article 54 paragraph 3 of the Consumer Protection Act.

scholarly journals KEWENANGAN BADAN PENYELESAIAN SENGKETA KONSUMEN DALAM MENANGANI SENGKETA ANTARA PT. SINAR MENARA DELI DENGAN SARI ALAMSYAH

2019 ◽  
Vol 2 (2) ◽  
pp. 392
Author(s):  
Samuel Samuel ◽  
Siti Nurbaiti
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Dispute Settlement ◽  
Secondary Data ◽  
District Court ◽  
Primary Data ◽  
Legal Research ◽  
Consumer Protection Act ◽  
The Law ◽  
The Republic

In principle, the resolution of consumer disputes can be pursued peacefully. through an alternative mediation dispute resolution. In Law Number 8 of 1999 concerning Consumer Protection and Regulation of the Minister of Trade of the Republic of Indonesia Number 6 / M-DAG / PER / 2017 concerning the Consumer Dispute Settlement Body does not impose limits on the authority of BPSK in handling and adjudicating a consumer dispute. However, in reality many times the decisions of the Consumer Dispute Settlement Body (BPSK) are submitted to the district court and stated that BPSK is not authorized to handle such disputes. How is the authority of the Consumer Dispute Resolution Board in handling disputes between PT. Sinar Menara Deli and Sari Alamsyah are the issues discussed. The method used in this research is descriptive normative legal research, using secondary data and primary data as supporting data with the law approach. The results of the study illustrate that BPSK is not authorized to handle disputes between PT. Sinar Menara Deli with Sari Alamsyah, because the business actors in this dispute have submitted a refusal to be resolved through BPSK and not achieving the requirements for consumer disputes. It is recommended that BPSK members pay more attention to the provisions in the Consumer Protection Act and other regulations concerning the Consumer Dispute Settlement Body.

scholarly journals Kekuatan Putusan Badan Penyelesaian Sengketa Konsumen Terkait Keberatan dan Pembatalan Putusan Arbitrase Sebagai Alternative Dispute Resolution dalam Penyelesaian Sengketa Konsumen

SASI ◽  
2019 ◽  
Vol 25 (2) ◽  
pp. 160
Author(s):  
Surya Muhammad Gunarsa
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Low Cost

Consumer dispute can be resolved by litigation and non-litigation based on agreement of the parties. Presence of the Consumer Dispute Resolution Agency (BPSK) considered as a new hope for parties because thats’s give an option to resolve consumer dispute, through BPSK it is expected that dispute can be resolved in a simple, fast, and low-cost manner. However, in fact the verdict issued by BPSK has the disadvantage of not having specificity, it caused by the article 54 point 3 of Consumer Protection Law mention that the BPSK decision is final and binding but can still be submitted for objection, even cancellation, then the absence of executorial power on the BPSK decision causes this BPSK decision to have no merit.

scholarly journals JURIDIS ANALYSIS OF CONFLICT COMPETENCY OF BUSINESS DISPUTE SETTLEMENT THROUGH ARBITRATION AND GENERAL JUSTICE IN STOCK OWNERSHIP

2018 ◽  
Vol 9 (1) ◽  
Author(s):  
Edi Prayitno ◽  
Martin Roestamy
Keyword(s):  
Supreme Court ◽  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Dispute Settlement ◽  
District Court ◽  
Court Decisions ◽  
Legal Research ◽  
Actual Case ◽  
Arbitration Clause ◽  
Investment Agreement

This Thesis was written based on the result of legal research that analyzes conflict of business dispute resolution between arbitration and litigation in accordance with the applicable regulation and court decisions which have acquired permanent legal force. The method used in this legal research is normative legal methods. The study of literature as a basis of the research and according to Law Number 30 Years 1999 about Arbitration and Alternative Dispute Resolution, in Article 3 and Article 11 of the Law have expressively stated that District Court does not have the authority to adjudicate disputes between the parties that bound by the arbitration agreement. The result of this legal research is that arbitration clause as stated in business investment agreement that should be absolute competencies to resolve the dispute, but the Decision of District Court Judges which have been strengthened by Supreme Court of Indonesia expressively stated that the court has the authority to check and adjudicate the dispute even it has arbitration clause or arbitration agreement with the reason that the dispute is a tort and there are another parties beside the party who sign the Investment Agreement, in the suit. The court attitude that adjudicate the dispute with arbitration clause lead to conflict of competency and never ending adjudication process of business dispute. From the actual case that researcher has been analyzes, researcher suggest that Supreme Court of Indonesia as the highest judicial body must respect arbitration body by rejecting all of the civil cases that have arbitration clause on its agreement. Law Number 48 Years 2009 about Judicial Power stated that non-litigation dispute resolution is conducted through arbitration or alternative dispute resolution. Based on pacta sun servanda and choice of forum principles on the agreement binding to the parties and must be obeyed by the parties.KeyWord : : Arbitration Clause, Pacta Sun Servanda Principle, Business.

scholarly journals PERMASALAHAN DAN KENDALA PENYELESAIAN SENGKETA KONSUMEN MELALUI BADAN PENYELESAIAN SENGKETA KONSUMEN (BPSK)

2012 ◽  
Vol 12 (1) ◽  
Author(s):  
Kurniawan Kurniawan
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Dispute Settlement ◽  
Protection System ◽  
District Court ◽  
Legal Certainty ◽  
Judicial Process ◽  
Voluntary Choice ◽  
Settlement Of Dispute

Consumer dispute can be resolved through on courts or outside the court based on voluntary choice of the parties. Settlement of dispute through the court provisions on the article 45. Dispute of the settlement can be solved out the court by using Consumer Dispute Settlement Body (BPSK).The purpose of establshing BPSK is to protec consumer and producer by designing consumer protection system that contain legal certainty and transparency the information. The existence of BPSK expected equality of justice especially to consumer that aggrieved by consumer. It because the dispute between consumer and producer generally involved in small value so that the consumer hesitate to registered his case to judicial process. There is no adequate between the court fee and indemnification perceived. The problems that the decision of BPSK has characteristic final and binding however it can be carried out to the district court and the decision cannot be executed directly or realized.  Keywords: consumers right, consumer’s protection, dispute resolution. 

scholarly journals Alternatif Penyelesaian Sengketa sebagai Solusi Mewujudkan Asas Pemeriksaan Perkara “Sederhana, Waktu Singkat dan Biaya Murah”

2020 ◽  
Vol 7 (4) ◽  
Author(s):  
Syafrida Syafrida
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Low Cost ◽  
Secondary Data ◽  
Good Faith ◽  
District Court ◽  
Procedural Law ◽  
Library Research ◽  
Long Time ◽  
Short Time

AbstractBackground to the problem "Alternative Dispute Resolution" (APS) is a dispute resolution agency or dissent which is resolved through an agreement procedure by the parties carried out outside the court by means of consultation, negotiation, mediation, conciliation or expert judgment. The settlement is based on good faith by ignoring litigation settlement through the District Court which takes a long time and is expensive, bound to formal procedures that must be implemented. This certainly contradicts the principle of civil procedural law "examination is as simple as possible, short time and low cost." The method used to write this article is Library Research using secondary data in the form of primary legal materials, secondary legal materials and tertiary legal materials relating to Alternative Dispute Resolution (APS). The research is normative juridical. The conclusion is that dispute resolution through alternative dispute resolution carried out in a manner that is carried out outside the court is based on good faith to reach an agreement, mutually beneficial is to realize the principle of hearing a simple "short time and low cost." While the superiority of resolution through Alternative Dispute Resolution (APS) is an examination based on the agreement of the parties, good faith, mutual benefit between the two parties, no one loses and wins, prevents hostility between the parties and closed examination.Keywords: Alternative Dispute Resolution, Examination "simple, short time and low cost"  AbstrakLatar belakang masalah Alternatif Penyelesaian Sengketa (APS) adalah lembaga penyelesaian sengketa atau beda pendapat yang diselesaikan melalui prosedur kesepakatan oleh para pihak dilakukan di luar pengadilan dengan cara konsultasi, negosiasi, mediasi, konsiliasi atau penilaian ahli. Penyelesaian didasarkan itikad baik dengan mengenyampingkan penyelesaian secara litigasi melalui Pengadilan Negeri yang memakan waktu yang lama dan biaya yang mahal, terikat pada prosedur yang formal yang harus dilaksanakan. Hal ini tentu bertentangan asas hukum acara perdata “pemeriksaan sesederhana mungkin, waktu singkat dan biaya murah.” Metode yang digunakan untuk menulis artikel ini adalah Penelitian Kepustakaan dengan menggunakan data sekunder berupa bahan hukum primer, bahan hukum sekunder dan bahan hukum tertier yang berkaitan dengan Alternatif Penyelesaian Sengketa (APS). Penelitian bersifat yuridis normatif. Kesimpulannya bahwa penyelesaian sengketa melalui alternatif penyelesaian sengketa yang dilakukan dengan cara yang dilakukan di luar pengadilan didasarkan pada itikad baik untuk mencapai kesepakatan, saling menguntungkan adalah untuk mewujudkan asas pemeriksaan perkara “sederhana waktu singkat dan biaya murah.” Sedang keunggulan penyelesaian melalui Alternatif Penyelesaian Sengketa (APS) adalah pemeriksaan didasarkan kesepakatan para pihak, itikad baik, saling menguntungkan kedua belah pihak, tidak ada pihak yang kalah dan menang, mencegah permusuhan diantara para pihak dan pemeriksaan tertutup.Kata Kunci: Alternatif Penyelesaian Sengketa, Pemeriksaan “sederhana, waktu singkat dan biaya murah”

1 The Concept and Sources of Arbitration

2015 ◽  
Author(s):  
Kaufmann-Kohler Gabrielle ◽  
Rigozzi Antonio
Keyword(s):  
New York ◽  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Dispute Settlement ◽  
Soft Law ◽  
International Treaties ◽  
Arbitration Process ◽  
New York Convention

This introductory chapter analyses the concept of arbitration, distinguishing it from other alternative dispute resolution (ADR) methods, in particular mediation, conciliation, and expert determination. Having traced the historical roots and evolution of international arbitration, it then discusses the advantages and drawbacks of choosing to settle disputes by way of arbitration. The chapter further presents the main sources of arbitration law, from national laws and international treaties – in particular the New York Convention – over arbitration rules, soft law, jurisprudence, and scholarly writings. It then considers the role of Switzerland as a place of arbitration, discussing its long-standing dispute-settlement tradition and the arbitration-related bodies and institutions operating in the country. Finally, as an introduction to the next Chapters, the discussion briefly sets out the situations in which the arbitration process can come into contact with the courts.

scholarly journals UPAYA HUKUM DALAM PENYELESAIAN SENGKETA PERDAGANGAN EMAS BERJANGKA PADA PT. RIFAN FINANCINDO BERJANGKA PEKANBARU

2019 ◽  
Vol 4 (2) ◽  
pp. 302
Author(s):  
Andi Aswandi
Keyword(s):  
Dispute Resolution ◽  
Qualitative Data ◽  
Dispute Settlement ◽  
Descriptive Analysis ◽  
Legal Aspects ◽  
District Court ◽  
Futures Trading ◽  
Trade Disputes ◽  
Trade Dispute ◽  
Gold Futures

Gold futures trading is very vulnerable to disputes. Therefore, understanding the efforts to resolve futures trade disputes is very important to know. This research was conducted empirically, the nature of descriptive analysis research with qualitative data analysis. Futures trading dispute at PT. Rifan Financindo Berjangka Pekanbaru is caused by customer misunderstanding about the process and legal aspects of futures trading. This was made worse by the lack of education conducted by futures brokers and the existence of unlawful acts committed by sales marketing and futures broker representatives. Gold futures trade dispute settlement can only be done by litigation in the South Jakarta District Court or non-litigation through the Commodity Futures Trading Arbitration Board. Constraints encountered in resolving disputes are; disproportionate choice of dispute resolution forums, lack of customer understanding of legal aspects in resolving disputes and violations of Standard Dispute Resolution Operational Procedures.

scholarly journals The Urgency of Regulating Online Arbitration in Dispute Settlement of E-Commerce Transactions in Indonesia

2021 ◽  
Vol 8 (7) ◽  
pp. 278
Author(s):  
Irene Fransisca Liemanto ◽  
Siti Hamidah ◽  
Reka Dewantara
Keyword(s):  
Dispute Resolution ◽  
Government Regulation ◽  
Dispute Settlement ◽  
Descriptive Analysis ◽  
Electronic System ◽  
Legal Basis ◽  
Online Dispute Resolution ◽  
System States ◽  
The Government ◽  
Online Arbitration

The purpose of this study is to analyze the urgency of arrangements regarding Online Arbitration in dispute resolution on e-commerce transactions and to analyze the conceptualization of Online Arbitration in dispute resolution on e-commerce transactions. This research uses the statue approach to analyzing and tracing the regulations related to Online Dispute Resolution (ODR) and trade disputes. The legal material analysis technique was carried out by using the descriptive analysis method. ODR must have a clear legal basis. But in reality, in Indonesia until now the ODR does not have a legal basis even though in several laws and regulations it has opened opportunities for ODR to enter and also in article 72 paragraph (2) of the Government Regulation No. 80 of 2019 concerning Trade Through Electronic System states that settlement of disputes through electronic systems can be resolved via ODR. The ODR concept, especially online arbitration, which will be adopted by Indonesia, can be implemented by first reformulating existing regulations, particularly in Law No. 30 of 1999 concerning Arbitration and Other Alternative Dispute Resolution. By reformulating the rules contained in the Law, it can be used as a rule that also underlies the use of ODR in Indonesia. Incorporating the ODR concept into Indonesia is also carried out by making comparisons with other countries that have used it first so that Indonesia has an overview and inspiration in making the concept of ODR in Indonesia.

ADR in Investment Disputes: The Role of Complementary Mechanisms — Keynote to the 5th EFILA Annual Conference 2020

2020 ◽  
Vol 5 (1) ◽  
pp. 437-446
Author(s):  
Meg Kinnear
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Dispute Settlement ◽  
International Investment ◽  
Secretary General ◽  
Annual Conference ◽  
Keynote Speech

In a keynote speech to the 5th EFILA Annual Conference 2020, Meg Kinnear, Secretary-General of ICSID, discussed how alternative dispute resolution (ADR) mechanisms have evolved in order to serve States and investors in the resolution of international investment disputes. Moving to the present, Ms. Kinnear provided an overview of the process underway at ICSID to expand its ADR offerings as part of a broader amendment to the Centre’s procedural rules. ICSID’S goal is ensuring that parties have a range of modern dispute-settlement options available to them.

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