scholarly journals Kekuatan Putusan Badan Penyelesaian Sengketa Konsumen Terkait Keberatan dan Pembatalan Putusan Arbitrase Sebagai Alternative Dispute Resolution dalam Penyelesaian Sengketa Konsumen

SASI ◽  
2019 ◽  
Vol 25 (2) ◽  
pp. 160
Author(s):  
Surya Muhammad Gunarsa
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Low Cost

Consumer dispute can be resolved by litigation and non-litigation based on agreement of the parties. Presence of the Consumer Dispute Resolution Agency (BPSK) considered as a new hope for parties because thats’s give an option to resolve consumer dispute, through BPSK it is expected that dispute can be resolved in a simple, fast, and low-cost manner. However, in fact the verdict issued by BPSK has the disadvantage of not having specificity, it caused by the article 54 point 3 of Consumer Protection Law mention that the BPSK decision is final and binding but can still be submitted for objection, even cancellation, then the absence of executorial power on the BPSK decision causes this BPSK decision to have no merit.

scholarly journals Penyelesaian Sengketa Konsumen melalui Badan Penyelesaian Sengketa Konsumen (BPSK) Kota Serang

2018 ◽  
Vol 2 (1) ◽  
pp. 21
Author(s):  
Arif Rahman
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Dispute Settlement ◽  
Low Cost ◽  
Descriptive Analysis ◽  
District Court ◽  
Review Of Literature ◽  
The Government

Consumer Dispute Settlement Board (BPSK) , as mentioned in the Rules No. 8 Years 1999 about Consumer Protection (UUPK) which is formed by the government, is the institution that responsible for holding and resolving disputes between consumers and businesses. The basic concept of the establishment of this institution is to handle the disputes between consumers and businesses. BPSK formation is intended to overcome the vagaries of litigation that tends to have long, formal and convoluted process with the alternative dispute resolution outside the court that is based on the principle of fast, simple and low cost. This research was conducted on Consumer Dispute Settlement Board (BPSK) Kota Serang by using normative juridical approach. The author conducted a review of literature regarding consumer protection law and the settlement of consumer disputes according to consumer protection codes which were collected and classified by the record in detail, systematic and focused on literature. Furthermore, the author conducted a descriptive analysis of data, in order to obtain a complete overview of the issues regarding the settlement of consumer disputes at BPSK Kota Serang.The Results of this research conducted by the author suggest a role of BPSK Serang in solving consumer disputes according to the Law No. 8 of 1999 on Consumer Protection can be resolved in three ways, which are conciliation, mediation and arbitration on the basis of selection and consent of the parties to the dispute. Verdict forms of conciliation methods and mediation are final and binding, without having to request fiat execution to the local court, while the form of the decision taken by arbitration method has to be requested fiat execution to the local Court for the arbitration award to have the executorial power. Additionally, arbitration decision of BPSK council also still has opportunities for the objection to the District Court, counted before passing 14 (fourteen) days after the arbitration decision was notified to the parties , for the party who did not accept the decision of the BPSK’s council.

scholarly journals Kewenangan Badan Penyelesaian Sengketa Konsumen (BPSK) dalam Menyelesaikan Sengketa Asuransi Pasca Keluarnya Peraturan Otoritas Jasa Keuangan (OJK) Nomor 1/POJK.07/2014

2019 ◽  
Vol 12 (2) ◽  
pp. 102
Author(s):  
Wisnu Kumala ◽  
Yaswirman Yaswirman ◽  
Ulfanora Ulfanora
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Financial Services ◽  
Alternative Dispute Resolution ◽  
Dispute Settlement ◽  
Legal Research ◽  
Research Results ◽  
Consumer Protection Act ◽  
Legal Effect ◽  
Legal Consequences

There is a tug of authority in resolving insurance disputes outside the court between the Consumer Dispute Settlement Agency (BPSK) based on Law Nomor 8 of 1999 concerning Consumer Protection with Alternative Dispute Resolution Institutions (LAPS) based on Financial Services Authority Regulation Number 1/POJK.07/2014. This encourages the author to conduct legal research in order to determine the authority of BPSK in resolving insurance disputes as well as the legal consequences of the decision after the issuance of the Financial Services Authority Regulation Number 1/POJK.07/2014 using the statutory approach. This legal research results in the finding that BPSK is still authorized to settle insurance disputes following the issuance of the Financial Services Authority Regulation Number 1/POJK.07/2014, this is based on the provisions of the Lex superior derogat legi inferiori principle. Then there is no legal effect on the BPSK decision after the issuance of the Financial Services Authority Regulation. This is because BPSK's decision has been based on Law Number 8 of 1999 concerning Consumer Protection, whose position is higher than the Regulation of the Financial Services Authority. So there is no need for BPSK to follow the provisions of the regulations whose hierarchy of legislation is lower than the Consumer Protection Act. Therefore BPSK's decision is "final and binding" as explained in Article 54 paragraph 3 of the Consumer Protection Act.

Protección del consumidor en los mercados: una perspectiva romanística del derecho de información y la transactio

2020 ◽  
Vol 60 (3) ◽  
pp. 299-324
Author(s):  
José Luis Zamora Manzano
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Roman Law ◽  
Weights And Measures ◽  
Consumer Law ◽  
Alternative Method ◽  
History Of ◽  
Eu Directives

In the present paper, we will focus on information on consumer protection and mediation which allows a much quicker resolution of any conflicts that arise in the matter of consumption, emphasizing the sources of Roman law where we find the Consumer protection carried out by the aediles, who were in charge of controlling and monitoring the markets, speculation and weights and measures, for this we analyze mainly sources such as D.21.1.1.1 and the vice that originated the redhibition D.21.16 and 21.1.14.10, among others. Moreover, the jurisdiction of the aediles developed in the same way as the praetors within their sphere of competence of the markets, the resolution of conflicts through the transaction that implies a history of mediation and that today is articulated as an alternative method of dispute resolution. Subsequently we analyze the bases that remain on some principles of current consumer law and the panorama that shows the incorporation of EU directives such as 2011/83/EU and the recent 2013/11/EU that encourages alternative dispute resolution (ADR).

scholarly journals Forms of consumer protection

2021 ◽  
Vol 59 (3) ◽  
pp. 227-267
Author(s):  
Dragan Vujisić ◽  
Milan Rapajić
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Administrative Procedure ◽  
Consumer Protection Act ◽  
Civil Proceedings ◽  
The Law ◽  
Administrative Proceedings ◽  
The Right ◽  
Judicial Protection

The authors point to the plurality of forms of consumer protection. Private law form of consumer protection is individual protection in civil proceedings. The protection of the collective interests of consumers in most European legal systems is achieved through litigation. The Consumer Protection Act entrusts the protection of the collective interests of consumers to administrative bodies, which is realized in administrative proceedings, whose rules are characterized by considerable differences in relation to the rules provided by the Law on General Administrative Procedure. A significant unit is dedicated to the mechanism of alternative dispute resolution, especially arbitration and mediation. The shortcomings of the Law on Consumer Protection regarding certain contradictory provisions are pointed out. The legislator stimulates alternative dispute resolution, and on the other hand stipulates that contracting one of these methods does not affect the right to judicial protection. The paper also analyses the inspection.

scholarly journals PRINSIP KEMANFAATAN PENYELESAIAN SENGKETA ELEKTRONIK SEBAGAI ALTERNATIF PENYELESAIAN SENGKETA TRANSAKSI PERDAGANGAN ELEKTRONIK

2021 ◽  
Vol 6 (2) ◽  
pp. 67
Author(s):  
Ayudya Rizqi Rachmawati ◽  
Rahmadi Indra Tektona ◽  
Dyah Ochtorina Susanti
Keyword(s):  
Electronic Commerce ◽  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Low Cost ◽  
Legal Research ◽  
Online Dispute Resolution ◽  
Resolution System ◽  
Dispute Resolution System

The research is motivated by the need for eff ective, effi cient and low-cost dispute resolution in dispute arising from electronic commerce transactions. That is because the implementation of electronic commerce transaction ha the characteristic of speed and ease, then it must also be accommodated in the process of settling the dispute. This study aims to analyze, and provide a description of the form of application principle of utilities in ODR as an alternative dispute resolution of electronic commerce user. The result of this normative legal research which uses statute and conseptual approach provide an explaination that online dispute resolution as an e-commerce alternative dispute resolution system trial has been in accordance with the principle of utilities, because to fulfi ll an element that there are in principle utilities in the analysis on law and economic.

scholarly journals TINJAUAN YURIDIS PERLINDUNGAN KONSUMEN TERHADAP KEBIJAKAN E-TOLL CARD

2019 ◽  
Author(s):  
Rahmad Sugiarto
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Electronic Media ◽  
Electronic Money ◽  
Service Business ◽  
Substantive Justice ◽  
The Law ◽  
Legal Security

Artikel ini telah diuji dan dipertanggungjawabkan dalam seminar ujian tutup oleh penulis. Urgensi informasi terkait bagaimana perlindungan hukum terhadap pengguna e-Toll Card dalam penggunaannya di jalan tol dan informasi bagaimana upaya penyelesaian sengketa antara pihak konsumen dan pihak penerbit e-Toll Card dibutuhkan sebagai referensi para penstudi dan pengemban ilmu hukum.DAFTAR PUSTAKAAl-Quran Abdul Halim Barkatullah, 2010, Hak-Hak Konsumen, Bandung : Nusa MediaAhmadi Miru dan Sutarman Yodo, 2011, Hukum Perlindungan Konsumen, Jakarta: PT Rajagrafindo PersadaAz. Nasution, 2001, Hukum Perlindungan Konsumen Suatu Pengantar, Jakarta: Diadit MediaBramantyo Djohanputro, 2008, Manajemen risiko korporat, Jakarta: PPMCelina Tri Siwi Kristiyanti, 2011, Hukum Perlindungan Konsumen, Jakarta: Sinar GrafikaC. Tantri D. dan Sulastri, 1995, Gerakan Organisasi Konsumen, Seri Panduan Konsumen, Jakarta: Yayasan Lembaga Konsumen Indonesia-The Asia FoundationErman Rajagukguk, dkk, 2000, Hukum Perlindungan Konsumen, Bandung: CV Mandar MajuFrans Hendra Winarta, 2012, Hukum Penyelesaian Sengketa. Jakarta: Sinar Grafika.Gatot Supramono, 2013, Perjanjian Utang Piutang, Jakarta: Kencana Prenada Media GroupJimmy Joses Sembiring, 2011, Cara Menyelesaian Sengketa Di Luar Pengadilan, . jakarta: Visi MediaMariam Darus Badrulzaman, 1994, Aneka Hukum Bisnis, Bandung: Alumni N.H.T. Siahaan, 2005, Hukum Konsumen: Perlindungan Konsumen Dan Tanggungjawab Produk, Jakarta: Panta ReiNurnaningsih Amriani, 2012, Mediasi Alternatif Penyelesaian Sengketa Perdata di Pengadilan, Jakarta: Rajawali Pers Philipus M. Hadjon, 2007, Perlindungan Hukum Bagi Rakyat Indonesia, Surabaya: Percetakan M2 Print, Edisi KhususR. Serfianto, dkk, 2012, Untung Dengan Kartu Kredit, Kartu ATM-Debit, & Uang Elektronik, Jakarta: Visi MediaSatjipto Raharjo, 2000, Ilmu Hukum, Bandung: PT. Citra Aditya BaktiSatijipto Rahardjo, 2014, Ilmu Hukum, Bandung: PT Citra Aditya Bakti Shidarta, 2000, Hukum Perlindungan Konsumen, Jakarta: GrasindoSoerjono Soekanto, 1986, Pengantar Penelitian Hukum, Jakarta: Penerbit Universitas Indonesia (UI Press)Soerjono Soekanto & Sri Mamudji, 2003, Penelitian Hukum Normatif: Suatu Tinjauan singkat, Jakarta: Rajawali Pers Sudaryatmo, 1999, Hukum dan Advokasi Konsumen, Bandung: PT. Citra Aditya Bakti Takdir Rahmadi, 2010, Mediasi Penyelesaian Sengketa Melalui Pendekatan Mufakat, Jakarta: PT. Raja GrafindoTakdir Rahmadi, 2011, Mediasi Penyelesaian Sengketa Melalui Pendekatan Mufakat, Jakarta: Rajawali Pers Zainuddin Ali, 2015, Metode Penelitian Hukum, Jakarta: Sinar GrafikaZulham, 2013, Hukum Perlindungan Konsumen, Jakarta: Kencana prenada media groupAssaad, A. Istiqlal. (2017). Hakikat Sanksi Dalam Perspektif Hukum Pidana Indonesia Dan Hukum Pidana Islam (Studi Tentang Pidana Mati). Makassar: Al Ishlah Jurnal Ilmiah Hukum, Vol. 19 No. 01Aswari, A. (2017). Sibernetika, Teknologi Siber Dan Kebutuhan Hukum. Palu: Jurnal Ilmiah FH Universitas Muhammadiyah Palu, Vol. 3. No. 2Aswari, A., Pasamai, S., Qomar, N., & Abbas, I. (2017). Legal Security On Cellphone Trading Through Electronic Media In Indonesia. Jurnal Dinamika Hukum, 17(2), 181-187.Azis, D. E. P., & Nurhaedah, N. (2018). Juridical Review The Implementation of Oral Agreement is associated with the Law of Treaties and Law Number 8 Year 1999 concerning Consumer Protection. Substantive Justice International Journal of Law, 1(1), 56-64.Buana, A. P., Aswari, A., Said, M. F., & Arifin, M. Y. R. (2018). Responsibility Parking Service Business to The Protection Of Consumer Of The Parking Services in Makassar. Substantive Justice International Journal of Law, 1(1), 23-32.Haikal Ramadhan, Aminah, Suradi, (2016), Perlindungan Hukum Terhadap Pengguna Uang Elektronik Dalam Melakukan Transaksi Ditinjau Dari Peraturan Bank Indonesia Nomor 16/8/Pbi/2014 Tentang Uang Elektronik (E-Money),Semarang: Diponegoro Law Review, vol.5 No. 2 Kapindha, Ros Angesti anas. Dwi M., S., Febrina, W. Rizky. (2014). Efektivitas Dan Efisiensi Alternative Dispute Resolution (ADR) Sebagai Salah Satu Penyelesaian Sengketa Bisnis Di Indonesia. Surakarta: Jurnal Hukum, Universitas Sebelas Maret Surakarta.Nurhaedah, N. (2015). Analisis Hukum Terhadap Asuransi Kendaraan Bermotor Bagi Pemilik Kendaraan Sebagai Tertanggung. PLENO JURE, 4(5), 28-41.Maria Margaretha Christi Ningrum Blegur Laumuri, 2016: Perlindungan Hukum Bagi Pemegang Uang Elektronik (Electronic Money) Pada Bank Dalam Melakukan Transaksi Pembayaran Non Tunai, Denpasar: Universitas Udayana

scholarly journals Alternatif Penyelesaian Sengketa sebagai Solusi Mewujudkan Asas Pemeriksaan Perkara “Sederhana, Waktu Singkat dan Biaya Murah”

2020 ◽  
Vol 7 (4) ◽  
Author(s):  
Syafrida Syafrida
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Low Cost ◽  
Secondary Data ◽  
Good Faith ◽  
District Court ◽  
Procedural Law ◽  
Library Research ◽  
Long Time ◽  
Short Time

AbstractBackground to the problem "Alternative Dispute Resolution" (APS) is a dispute resolution agency or dissent which is resolved through an agreement procedure by the parties carried out outside the court by means of consultation, negotiation, mediation, conciliation or expert judgment. The settlement is based on good faith by ignoring litigation settlement through the District Court which takes a long time and is expensive, bound to formal procedures that must be implemented. This certainly contradicts the principle of civil procedural law "examination is as simple as possible, short time and low cost." The method used to write this article is Library Research using secondary data in the form of primary legal materials, secondary legal materials and tertiary legal materials relating to Alternative Dispute Resolution (APS). The research is normative juridical. The conclusion is that dispute resolution through alternative dispute resolution carried out in a manner that is carried out outside the court is based on good faith to reach an agreement, mutually beneficial is to realize the principle of hearing a simple "short time and low cost." While the superiority of resolution through Alternative Dispute Resolution (APS) is an examination based on the agreement of the parties, good faith, mutual benefit between the two parties, no one loses and wins, prevents hostility between the parties and closed examination.Keywords: Alternative Dispute Resolution, Examination "simple, short time and low cost"  AbstrakLatar belakang masalah Alternatif Penyelesaian Sengketa (APS) adalah lembaga penyelesaian sengketa atau beda pendapat yang diselesaikan melalui prosedur kesepakatan oleh para pihak dilakukan di luar pengadilan dengan cara konsultasi, negosiasi, mediasi, konsiliasi atau penilaian ahli. Penyelesaian didasarkan itikad baik dengan mengenyampingkan penyelesaian secara litigasi melalui Pengadilan Negeri yang memakan waktu yang lama dan biaya yang mahal, terikat pada prosedur yang formal yang harus dilaksanakan. Hal ini tentu bertentangan asas hukum acara perdata “pemeriksaan sesederhana mungkin, waktu singkat dan biaya murah.” Metode yang digunakan untuk menulis artikel ini adalah Penelitian Kepustakaan dengan menggunakan data sekunder berupa bahan hukum primer, bahan hukum sekunder dan bahan hukum tertier yang berkaitan dengan Alternatif Penyelesaian Sengketa (APS). Penelitian bersifat yuridis normatif. Kesimpulannya bahwa penyelesaian sengketa melalui alternatif penyelesaian sengketa yang dilakukan dengan cara yang dilakukan di luar pengadilan didasarkan pada itikad baik untuk mencapai kesepakatan, saling menguntungkan adalah untuk mewujudkan asas pemeriksaan perkara “sederhana waktu singkat dan biaya murah.” Sedang keunggulan penyelesaian melalui Alternatif Penyelesaian Sengketa (APS) adalah pemeriksaan didasarkan kesepakatan para pihak, itikad baik, saling menguntungkan kedua belah pihak, tidak ada pihak yang kalah dan menang, mencegah permusuhan diantara para pihak dan pemeriksaan tertutup.Kata Kunci: Alternatif Penyelesaian Sengketa, Pemeriksaan “sederhana, waktu singkat dan biaya murah”

scholarly journals INTEGRATED ALTERNATIVE DISPUTE RESOLUTION INSTITUTIONS IN THE FINANCIAL SERVICES SECTOR: DISPUTE RESOLUTION EFFORTS IN CONSUMER PROTECTION FRAMEWORK

2021 ◽  
Vol 10 (1) ◽  
pp. 32
Author(s):  
Lastuti Abubakar ◽  
Tri Handayani
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Financial Services ◽  
Alternative Dispute Resolution ◽  
Services Sector ◽  
Financial Services Sector ◽  
Legal Implications ◽  
Legal Perspective ◽  
Analytical Research ◽  
Financial Technology

<em>This study examines and analyzes the legal implications of strengthening the integrated Alternative Dispute Resolution Institutions in the Financial Services Sector regulations. This study applies a normative juridical approach with descriptive-analytical research specifications. The data are analyzed using qualitative juridical analysis. Results show that: an Integrated Alternative Dispute Resolution Institutions in the Financial Services Sector is a dispute resolution institution that is in accordance with the characteristics of the financial services sector as an agent of trust and prioritizes consumer protection. It is expected that consumer dispute resolution is faster, cheaper, and fairer for both Business Actors and the consumers; strengthening of regulations on integrated ADR Institutions in the Financial Services Sector aims to create independent, fair, effective, and efficient dispute resolution capable of anticipating developments in the financial services sector that are increasingly complex from a legal perspective, the use of financial technology, and products/services across financial services sectors</em>

scholarly journals Perlindungan Hukum Konsumen dalam Perjanjian Baku Elektronik

2018 ◽  
Vol 20 (3) ◽  
pp. 473-494
Author(s):  
Nurhafni Nurhafni ◽  
Sanusi Bintang
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Error Calculation ◽  
Consumer Law ◽  
Electronic Contracts ◽  
Telecommunication Company ◽  
Telecommunications Company

Artikel ini ingin menjawab bagaimana perlindungan konsumen dalam perjanjian baku elektronik pada telekomunikasi seluler. Undang-Undang Perlindungan Konsumen menyebutkan klausula baku sebagai ketentuan dan syarat-syarat yang telah dipersiapkan dan ditetapkan terlebih dahulu secara sepihak oleh pelaku usaha. Metode penelitian yang digunakan adalah yuridis-normatif, yakni berusaha dengan bahan hukum meng-analisis klausula baku telekomunikasi seluler. Hasil penelitian menunjukkan bahwa perlindungan kepada konsumen dalam kontrak elektronik Telkomsel, perusahaan PT. Telekomunikasi Indonesia Tbk memberikan alternatif penyelesaian sengketa dengan cara pengajuan klaim keberatan pelanggan baik lisan maupun tulisan melalui Grapari PT. Telekomunikasi Indonesia Tbk dan apabila ditetapkan suatu ganti rugi, maka ganti rugi yang dibayar pihak PT. Telekomunikasi Indonesia Tbk berbentuk ganti rugi pengembalian uang atas kesalahan penghitungan biaya tagihan. Consumer Law Protection in Electronic Standard Agreement This article aims to answer how consumer protection in an electronic standard agreement on cellular telecommunications. The Consumer Protection Law stipulated that standard clauses as provisions and conditions that have been unilaterally prepared and determined by business actors. This is normative juridical research, using legal materials to analyze the standard clauses of cellular telecommunications. This research found that the protection of consumers in Telkomsel electronic contracts, Indonesia Telecommunication Company provides an alternative dispute resolution by submitting customer objection claims both oral and written through Grapari Indonesia Telecommunications Company and if a compensation is stipulated, then it will be paid by Indonesia Telecommunication Company in the form of refund for the error calculation of bill fees.

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