scholarly journals PENGARUH KOMUNIKASI DAN KOMPETENSI PEGAWAI TERHADAP KUALITAS PELAYANAN AKTA KELAHIRAN DI DINAS KEPENDUDUKAN DAN CATATAN SIPIL KABUPATEN BOGOR

2019 ◽  
Vol 10 (2) ◽  
pp. 67
Author(s):  
Oetje Subagdja
Keyword(s):  
Random Sampling ◽  
Structural Equation ◽  
Interpersonal Skills ◽  
Sampling Technique ◽  
Equation Model ◽  
Self Concept ◽  
Stratified Random Sampling ◽  
Concept Knowledge ◽  
Survey Sample ◽  
Personal Skills

Fenomena yang diangkat menjadi masalah penelitian adalah kualitas pelayanan Akta Kelahiran di Dinas Kependudukan dan Catatan Sipil Kabupaten Bogor  dan korelasinya dengan masalah komunikasi dan kompetensi pegawai. Metode penelitian yang digunakan adalah penelitian kuantitatif yang dilaksanakan dengan pendekatan penelitian survey sample. Pengambilan sampel dari populasi penelitian menggunakan stratified random sampling technique. Pengumpulan data menggunakan studi kepustakaan,  kuesioner penelitian dan observasi. Analisis data  menggunakan Analisis SEM (Structural Equation Model Analysis). Dari pembahasan hasil penelitian diperoleh kesimpulan sebagai berikut :Besarnya pengaruh Komunikasi terhadap Kualitas Pelayanan Akta Kelahiran di Dinas Kependudukan dan Catatan Sipil Kabupaten Bogor mencapai 0,430. Besarnya pengaruh Komunikasi terhadap Kualitas Pelayanan Akta Kelahiran ditentukan oleh personal skills and attitudes, interpersonal skills dan oral and written communication. Besarnya pengaruh Kompetensi Pegawai terhadap Kualitas Pelayanan Akta Kelahiran di Dinas Kependudukan dan Catatan Sipil Kabupaten Bogor mencapai 0,543. Besarnya pengaruh kompetensi pegawai terhadap kualitas pelayanan akta kelahiran di Dinas Kependudukan dan Catatan Sipil Kabupaten Bogor ditentukan oleh motives,  traits,  self-concept,  knowledge, dan Skills.           Konsep baru yang diperoleh dari analisis pengaruh Komunikasi terhadap Kualitas Pelayanan Akta Kelahiran adalah tentang Sikap dan Ketrampilan Pribadi Petugas Pelayanan Publik. Cakupan sikap dan ketrampilan pribadi petugas pelayanan yang dimaksud meliputi keahlian berkomunikasi dalam menyiapkan informasi pelayanan; kepandaian berkomunikasi dalam menyampaikan informasi pelayanan; ketrampilan berkomunikasi dalam memproses informasi yang disampaikan oleh penerima layanan; sikap petugas menyampaikan informasi kepada penerima layanan; dan sikap dalam menerima informasi dari penerima layanan.           Konsep baru yang diperoleh dari analisis pengaruh Kompetensi Pegawai terhadap Kualitas Pelayanan Akta Kelahiran adalah tentang Ketrampilan Pelayanan Administrasi Publik. Ketrampilan pelayanan yang dimaksud meliputi ketrampilan mengelola sumber daya administrasi yang terdiri atas sumber daya manusia, sumber daya anggaran, sumber daya kebijakan, dan sumber daya sarana pelayanan; ketrampilan manajemen pelayanan yang terdiri atas perencanaan layanan, palaksanaan pelayanan, pengendalian pelayanan, dan penilaian hasil pelayanan; ketrampilan teknis pelayanan yang terdiri atas prosedur,  tata cara dan waktu pelayanan; ketrampilan sosial pelayanan.

scholarly journals Investigations of Customer Loyalty: Strengthening Product Quality, Brand Image and Customer Satisfaction

2021 ◽  
Vol 11 (1) ◽  
pp. 78
Author(s):  
Enjang Sudarman ◽  
Harries Madiistriyatno ◽  
Ikbal Sudarman
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Structural Equation Model ◽  
Customer Loyalty ◽  
Random Sampling ◽  
Structural Equation ◽  
Brand Image ◽  
Research Result ◽  
Equation Model ◽  
Stratified Random Sampling

Abstract. The purpose of this study is to help make decisions about winning the smartphone market through product differentiation to increase customer loyalty for the OPPO Brand. The study population was 1050 students of the faculty of education and the faculty of economics, the sampling technique using the stratified random sampling method was obtained by 550 students. Data analysis was performed using Structural Equation Model (SEM) statistical analysis using Amos Graphic v.22 Software. The result of the research obtained product differential strategy, brand image and customer satisfaction can increase customer loyalty. Brand image and customer satisfaction factor are mediators of product quality on customer loyalty factors. The implication of this research is that brand image is the biggest factor affecting customer satisfaction. Furthermore, the contribution of research result to the OPPO company must make product changes in order to improve brand image, customer satisfaction and customer loyalty. Abstrak. Tujuan dari penelitian ini adalah untuk meningkatkan loyalitas pelanggan melalui penguatan kualitas produk, citra merek dan kepuasan pelanggan. Populasi penelitian ini adalah Mahasiswa di Kabupaten Karawang dari 12 Perguruan tinggi sebanyak 27,378 mahasiswa, teknik pengambilan sampel menggunakan stratified random sampling diperoleh sebanyak 550 orang. Analisis data dilakukan dengan menggunakan analisis statistik Structural Equation Model (SEM) menggunakan perangkat lunak Amos Graphic versi 22. Hasil penelitian yang diperoleh bahwa penguatan kualitas produk memiliki efek secara langsung terhadap loyalitas pelanggan, citrak merek dan kepuasan pelanggan adalah mediator faktor kualitas produk pada faktor loyalitas pelanggan. Implikasi dari penelitian ini bahwa citra merek merupakan faktor terbesar yang mempengaruhi kepuasan pelanggan. Selanjutnya, kontribusi hasil penelitian terhadap perusahaan OPPO adalah untuk pertimbangan kebijakan bagi manajemen dalam hal penguatan kualitas produk yang dilakukan melalui inovasi teknologi dari sisi penggunaan bahan, fitur-fitur, serta komponen berkualitas tinggi agar meningkatkan citra merek, kepuasan pelanggan sehingga berdampak positif terhadap loyalitas pelanggan.

scholarly journals Impact of Service Quality and Service Innovations on Competitive Advantage in Retailing

2019 ◽  
Vol 2 (2) ◽  
pp. 366-374
Author(s):  
R. Neni Kusumadewi ◽  
Otong Karyono
Keyword(s):  
Service Quality ◽  
Competitive Advantage ◽  
Random Sampling ◽  
Structural Equation ◽  
Industrial Revolution ◽  
Sampling Technique ◽  
Added Value ◽  
Equation Modeling ◽  
Stratified Random Sampling ◽  
Analysis Method

Current competitive environment induced by 4.0 industrial revolution has forced companies to focus on managing service to customer by provide added value to customers, so that it will increase competitiveness. This study aims to find out and analyze impact of service quality and service innovations on competitive advantage. Analysis method is descriptive statistical and Structural Equation Modeling with AMOS software. The sampling Technique was purposive sampling with combination cluster proportional stratified random sampling, the instrument to collect the data was questionnaire with manager, supervisor or employee of retailing. The results indicate that the service quality and service innovations impact on competitive advantage.

scholarly journals Membangun Keunggulan Produk Ikonik Untuk Meningkatkan Kinerja Pemasaran UMKM [Establishing Advantages of Iconic Products to Improve Marketing Performance of SMEs]

2017 ◽  
Vol 12 (2) ◽  
pp. 163
Author(s):  
Ahmad Hanfan
Keyword(s):  
Product Development ◽  
Random Sampling ◽  
Structural Equation ◽  
Small And Medium Enterprises ◽  
Sampling Technique ◽  
Equation Model ◽  
Sample Distribution ◽  
Stroke Width ◽  
Marketing Performance ◽  
The Impact

<p>This study aims to develop a new concept of the iconic product advantage as a bridge to solve the research gap on the impact of product development capability on marketing performance. This new concept is studied through relevant theory and tested through empirical research. Data were collected empirically from the owner of Salted Egg (micro, small and medium enterprises MSME) in Brebes, Central Java Province, Indonesia. The sample distribution was given to 115 respondents by using sample random sampling technique. The structural equation model (SEM) with AMOS 22 software is used to test the model and research hypothesis. Four hypotheses are proposed, and all hypotheses are accepted with the support of existing data, as well as showing primarily the strategic role of iconic product advantage in bridging the capabilities of product development and marketing performance. This study aims to enrich the literature as well as contribute to the science associated with the product development model of excellence. Furthermore, managerial implications and further research are also discussed in this article.</p><p><em style="color: #111111; font-family: Arial, Helvetica, sans-serif; font-size: 11.2px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-style: initial; text-decoration-color: initial;"><strong>Bahasa Indonesia Abstrak</strong></em><em><strong>:</strong>  Penelitian ini bertujuan untuk mengembangkan konsep baru keunggulan produk ikonik sebagai jembatan untuk memecahkan kesenjangan penelitian mengenai dampak kemampuan pengembangan produk terhadap kinerja pemasaran. Konsep baru ini dipelajari melalui teori yang relevan dan diuji melalui penelitian empiris. Data dikumpulkan secara empiris dari pemilik telur asin UMKM (Usaha Mikro, Kecil dan Menengah) di Brebes, Provinsi Jawa Tengah, Indonesia. Distribusi sampel diberikan kepada 115 responden dengan menggunakan teknik sample random sampling. Model persamaan struktural (SEM) dengan perangkat lunak AMOS 22 digunakan untuk menguji model dan hipotesis penelitian. Empat hipotesis diajukan, dan semua hipotesis diterima dengan dukungan data yang ada, serta menunjukkan terutama peran strategis keunggulan produk ikonik dalam menjembatani kemampuan pengembangan produk dan kinerja pemasaran. Penelitian ini bertujuan untuk memperkaya literatur serta memberikan kontribusi terhadap ilmu pengetahuan yang terkait dengan model pengembangan keunggulan produk. Selanjutnya, implikasi manajerial dan penelitian lebih lanjut juga dibahas dalam artikel ini.</em></p>

scholarly journals Model Development on Awareness of Education for Sustainable Schools Development in Malaysia

2016 ◽  
Vol 48 (1) ◽  
pp. 37 ◽  
Author(s):  
Hanifah Mahat ◽  
Yazid Saleh ◽  
Mohmadisa Hashim ◽  
Nasir Nayan
Keyword(s):  
Content Knowledge ◽  
Random Sampling ◽  
Structural Equation ◽  
Model Development ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Equation Model ◽  
Cluster Sampling ◽  
Sustainable Schools ◽  
Behavioral Constructs

ἀis article aims to develope the Structural Equation Model (SEM) on Education for Sustainable Development (ESD) student awareness around Sustainable Schools in Malaysia. ἀe cluster sampling technique was used in selecting the school samples and the respondents were then also selected through simple random sampling among upper second-ary pupils. A questionnaire survey was administered for 447 pupils, to evaluate the aḀer eᴀects of the SLAAS. ἀe results showed that the model has been developed to provide an overview of each construct (knowledge on SLAAS Program, ESD content knowledge, ESD practices knowledge, attitudes of ESD and behavioral constructs of ESD) formed a ᰀt model. ἀe implication of this article showed that SLAAS Program implemented in Malaysia can be an indicator for the achievement of sustainable school.

scholarly journals Hubungan Self Concept dan Self Confidence

2020 ◽  
Vol 7 (1) ◽  
pp. 41-55
Author(s):  
Sholiha Sholiha ◽  
Lailatuzzahro Al-Akhda Aulia
Keyword(s):  
Data Analysis ◽  
Random Sampling ◽  
Sampling Technique ◽  
Quantitative Approach ◽  
Self Concept ◽  
Stratified Random Sampling ◽  
Self Confidence ◽  
The Subject ◽  
The Individual ◽  
Confidence Data

A confidence and an attitude toward a persons ability to accept both positive and negative that are shaped and learned through the process of studying with a view to his own happiness. While self concept is an idea, mind, feeling, belief and position known by the individual in relating to others. The purpose of this study is to know a self concept relationship with a self confident. The hypothesis of this study is there's a self concept relationship with a self confidence. In the study, researchers used a quantitative approach in an attempt to test hypotheses that had been drafted. The subject in this study is a teenager sitting in class 7 and 8 MTS miftahul ulum pandaan. The sampling technique used was staggerate stratified random sampling. The analysis of data in this study uses the scale of self concept and self confidence. Data analysis was calculated by using product moment Pearson and acquired rxy by 0.657 with an r-tab 1% of 0.254. Thus there is a highly significant correlation between self concept and a self confidence.

scholarly journals Effect of Subjective Norms Mediation to Entrepreneurship Intention at Entrepreneurship Learning in School

2018 ◽  
Vol 5 (4) ◽  
pp. 349
Author(s):  
Achmad Mustofa ◽  
Wiedy Murtini ◽  
Hery Sawiji
Keyword(s):  
Indirect Effects ◽  
Random Sampling ◽  
Structural Equation ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Equation Model ◽  
Subjective Norms ◽  
Coefficient Of Determination ◽  
Original Sample ◽  
Sampling Formula

This type of research is quantitative research with the help of Smart PLS 3.0 application. The population in this study are all students of marketing program of SMK Negeri Boyolali on entrepreneuship learning. Through the sampling formula Issac and Michael obtained as many as 175 student samples. Sampling technique used proportionate stratified random sampling. Technical analysis used is structural equation model analysis. Testing hypothesis with significant level 5% obtained by coefficient of beta (original sample) at specific indirect effects equal to 0,105. It shows that entrepreneuship learning has positive predictive properties of entrepreneurship intention (EI) through students' subjective norms. The value of t-count is 2,844, the value of t-table is 1.96 then t-count > t-table (2,844> 1,96). It shows that student EI is significantly influenced by entrepreneuship learning through students' subjective norms. While the value of coefficient of determination (r-square) obtained coefficient of determination for subjective norms (SN) variable shows that the amount of contribution, contribution given by entrepreneurship learning (EL) variables 9.3% and the value of coefficient of determination for EI variable shows that the amount of contribution, contribution given by variable SN 37.8%. So this research is well used in the development of economic learning innovation, especially entrepreneurship subjects.

scholarly journals The model influence of authoritarian parenting, extraversion personality, and conformity to bullying among students

2021 ◽  
Vol 10 (2) ◽  
pp. 483
Author(s):  
Pipih Muhopilah ◽  
Fatwa Tentama ◽  
Yuzarion Yuzarion
Keyword(s):  
Data Analysis ◽  
Significant Influence ◽  
Random Sampling ◽  
Structural Equation ◽  
Sampling Technique ◽  
Equation Model ◽  
Partial Least Square ◽  
Least Square ◽  
Authoritarian Parenting ◽  
Cluster Random Sampling

<span lang="EN-US">The purpose of this study was to analyze the model of the influence of authoritarian parenting, extraversion personality, and conformity to bullying in students. The population in this study were all students of grade eight of X, Y, Z state middle school in Yogyakarta, consisting of 524 students. The sample in this study was 185 students. The sampling technique used in this study was cluster random sampling. T<span>he data were collected with the scales which were developed for each variable studied. Data analysis was performed by testing the outer and inner models using structural equation model (SEM) through the Smart Partial Least Square 3.2.8 program. The </span>results of this study were the formation of the model of the influence of authoritarian parenting, extraversion personality, and conformity to bullying that was found to be fit with empirical data. Overall, the findings suggested that all variables under investigation (authoritarian parenting, extraversion personality, and conformity) had positive and a very significant influence on bullying. This model can be used as a valid reference in developing bullying variables.</span>

scholarly journals Pengaruh Kepribadian Proaktif, Efikasi Diri dan Anticipatory Entrepreneurial Cognitions dalam Membentuk Niat Berwirausaha Mahasiswa

2020 ◽  
pp. 193
Author(s):  
Meisa Amanda ◽  
Suryandari Istiqomah ◽  
Sarjiyanto Sarjiyanto
Keyword(s):  
Structural Equation Model ◽  
Random Sampling ◽  
Structural Equation ◽  
Equation Model ◽  
Stratified Random Sampling ◽  
Probability Sampling

Penelitian ini bertujuan untuk menguji bagaimana kepribadian proaktif dan kesadaran diri untuk berwirausaha dari mahasiswa dapat mempengaruhi niat berwirausaha pada mahasiswa yang dimediasi oleh efikasi diri kreatif, efikasi diri pembelajaran dan anticipatory entrepreneurial cognitions. Penelitian ini dilakukan pada mahasiswa Universitas Sebelas Maret, diambil dengan menggunakan teknik probability sampling yaitu proportional stratified random sampling dengan jumlah responden dalam penelitian ini sebanyak 610 mahasiswa. Penelitian ini menggunakan model persamaan struktural (Structural Equation Model). Hasil dari penelitian ini dapat disimpulkan bahwa: 1) kepribadian proaktif mahasiswa Universitas Sebelas Maret berhubungan positif dengan kesadaran diri untuk berwirausaha yang dimediasi oleh efikasi diri kreatif dan efikasi diri pembelajaran; 2) sifat daya saing mahasiswa Universitas Sebelas Maret berhubungan positif dengan kesadaran diri untuk berwirausaha yang dimediasi oleh efikasi diri kreatif dan efikasi diri pembelajaran; 3) kesadaran diri untuk berwirausaha mahasiswa Universitas Sebelas Maret berhubungan positif dengan niat berwirausaha mahasiswa yang dimediasi oleh anticipatory entrepreneurial cognitions. Penelitian ini memiliki keterbatasan dalam hal subyek dan obyek penelitian, karena fokus penelitian hanya kepada mahasiswa yang masih aktif dalam kegiatan kuliah dan dilakukan di lingkungan Universitas Sebelas Maret. Sehingga dalam penelitian selanjutnya diharapkan melengkapi keterbatasan dalam penelitian ini.

scholarly journals PENGARUH KOMITMEN BERAGAMA ISLAM TERHADAP KONSEP DIRI DAN REGULASI DIRI REMAJA DI KOTA BANDUNG (The Influence of Islamic Religious Commitment On Self Concept and Self-regulation of Adolescent in Bandung)

2015 ◽  
Vol 5 (3) ◽  
Author(s):  
Agus Sofyandi Kahfi
Keyword(s):  
Random Sampling ◽  
Comparative Research ◽  
Structural Equation ◽  
Religious Commitment ◽  
Self Regulation ◽  
Equation Model ◽  
The Self ◽  
Self Concept ◽  
Ex Post ◽  
Cluster Random Sampling

AbstrakPenyalahgunaan narkoba di Indonesia baik dalam sisi jenis ataupun jumlah penyalahguna, perkembangannya meningkat dengan tajam. Peningkatan ini tidak lepas dari dinamika  pemakaian narkoba itu sendiri yang mengarahkan individu mengalami ketergantungan psikologis terhadap narkoba yang sulit untuk ditanganinya dan akan lebih sulit lagi apabila pemakai sudah sampai pada tahap penyalahguna dan atau kecanduan. Sehubungan dengan hal ini, maka penelitian akan diarahkan pada remaja. Pertimbangannya adalah: pertama, penelitian menunjukkan bahwa hampir 97% kasus penyalahgunaan narkoba dimulai pada usia remaja, kedua pada umumnya para remaja masih dalam tahap coba-coba atau situasional dalam memakai narkoba, sehingga peluang untuk disembuhkan masih besar. Tujuan penelitian ini ingin menemukan data  mengenai  pengaruh dari komitmen beragama Islam yang terdiri dari dimensi iman (religious belief), dimensi Islam (religious practic) dan dimensi ihsan (religious effect) terhadap konsep diri dan regulasi diri baik secara langsung ataupun melalui konsep diri remaja di kota Bandung dengan design penelitian Causal-comparative research atau penelitian ex post facto. Alat ukur yang berupa angket dengan model skala ordinal untuk komitmen beragama Islam yang disusun peneliti berdasarkan tiga ajaran utama dalam Islam dan  angket regulasi diri yang dimodifikasi dari teori Zimmermann. Angket self concept menggunakan alat ukur dari William Fits, yaitu TSCS (Tennessee Self Concept  Scale). Subjek penelitian terdiri dari 406 siswa SMAN kota Bandung yang dipilih dengan teknik stratified cluster random sampling. Pengolahan data menggunakan pendekatan Structural Equation Model (SEM) yang dihitung dengan bantuan program Lisrel. Hasil penelitian menunjukkan bahwa Dimensi Iman, Islam dan Ihsan sebagai dimensi utama komitmen beragama Islam secara langsung memberikan pengaruh terhadap konsep diri dan regulasi diri remaja dan memberikan pengaruh yang lebih besar terhadap regulasi diri jika melalui konsep diri. Dimensi Ihsan merupakan dimensi yang memberikan kontribusi paling besar terhadap komitmen beragama Islam dan memberikan pengaruh paling besar terhadap konsep diri dan regulasi diri para remaja.  Kata kunci: Dimensi Iman, Islam dan Ihsan, Komitmen beragama Islam, konsep diri, dan regulasi diri.AbstractDevelopment of drug abuse in Indonesia continue increased either in the type or number of user. Dealing with cases of people who became addictive will be difficult thing to handle. This because at addictive stage, the user has used to consumsed drug in large amount that makes them easely to relapse. This type of user is characterized by compulsive urge to search and using a substance even though they knows that it has dangerous consequences. This study focus to this kind of drug user with adolescent age. Early research showed that adolescents were vulnerable age to start taking drugs. Nearly 97% of cases of drug abuse starts at the age of 13-17 years ol. In general, adolescent are trial error age in situational concerning drugs. The expectation to prevent they continue using drug is still large. The aim of this study is to prove the effect of islamic religious commitment in Muslim teenagers on self-concept and self-regulation. The dimensions of islamic religious commitment consist of iman (religious belief), islam (religious practic) and ihsan (religious effect). The objective of this study is finding empirical data about effect of islamic religious commitment's dimensions to self-concept and self-regulation directly or indirectly through self concept of adolescent in Bandung. The reseach design is using causal-comparative research or ex post facto's research. Methods to collectdata was use the techniques in the form of self-report questionnaire, used ordinal scale model. This techniques is used to measure religious commitment from three basic islamic teaching and self regulation from Zimmerman's theory. To gather the data of self-concept, research is used TSCS (Tennessee Self Concept Scale), a standard measured tool developed by William Fitts. The subjects of this study consisted of 452 high school students in Bandung city. This subject gathers with stratified cluster random sampling technique. The data has been processed by approaches of Structural Equation Model (SEM) that calculated with Lisrel's program. Results of this study proved that the dimension of Iman, Islam and Ihsan as a major dimension of Islamic religious commitment that could directly effect self-concept and self-regulation and provide a greater influence on the self-regulation if it is through the self concept. Ihsan dimension is the dimension that contribute most to the Islamic religious commitment and provide greater effect of self-concept and self-regulation of adolescents.Keywords: Dimensions of iman, islam and ihsan, Islamic religious commitment, self-concept and self- regulation.

Corporate Culture as a Competitive Tool in Enhancing the Organisational Performance of Star-Rated Hotels in Ghana

2020 ◽  
pp. 58-77
Author(s):  
Dominic Owusu
Keyword(s):  
Least Squares ◽  
Partial Least Squares ◽  
Corporate Culture ◽  
Structural Equation Modelling ◽  
Random Sampling ◽  
Structural Equation ◽  
Sampling Technique ◽  
Stratified Random Sampling ◽  
Organisational Performance ◽  
Hotel Managers

This chapter focuses on the use of corporate culture as a competitive tool to enhance the performance of organisations. However, the focus of the study was on star-rated hotels in Ghana. To address this, the chapter first focused on determining the corporate culture that is dominant among the star-rated hotels operating in Ghana. Secondly, it also sought to establish the influence that corporate culture has on organisational performance. Out of a population of 680 star-rated hotel managers, a sample of 248 were chosen using stratified random sampling technique. Self-administered questionnaires were used to solicit the views of managers of the selected hotels. In all, a total of 178 responses were retrieved and analysed using descriptive and partial least squares in structural equation modelling. Findings of the study revealed that the rule-bound culture is the dominant corporate practiced by the star-rated hot hotels in Ghana. The study also found that corporate culture significantly predicted organisational performance of star-rated hotels in the country.

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