scholarly journals Analisis Manajemen Mutu Terpadu (TQM) dalam Pelayanan Rumah Sakit

2019 ◽  
Author(s):  
vovi tridian ulfah ◽  
Hade Afriansyah ◽  
Rusdinal
Keyword(s):  
Service Quality ◽  
Medical Equipment ◽  
Medical Personnel ◽  
The Future ◽  
The Government ◽  
Improve Service Quality

In order to improve service quality conduct and synergize management to complement hospitals medical equipment supported by medical personnel who are quite reliable in their fields. Steps taken by the hospital, among others, cooperating with the government, opportunities for open relations partnership for investors to develop this hospital to be better in the future

scholarly journals Manajemen Mutu Terpadu di Rumah Sakit

2019 ◽  
Author(s):  
vovi tridian ulfah ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Service Quality ◽  
Medical Equipment ◽  
Medical Personnel ◽  
The Future ◽  
The Government ◽  
Improve Service Quality

In order to improve service quality conduct and synergize management to complement hospitals medical equipment supported by medical personnel who are quite reliable in their fields. Steps taken by the hospital, among others, cooperating with the government, opportunities for open relations partnership for investors to develop this hospital to be better in the future

scholarly journals Manajemen Mutu Terpadu dalam Pelayanan Rumah Sakit

2019 ◽  
Author(s):  
Yosifa Prayuda ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Service Quality ◽  
Medical Equipment ◽  
Medical Personnel ◽  
The Future ◽  
The Government ◽  
Improve Service Quality

In order to improve service quality conduct and synergize management to complement hospitals medical equipment supported by medical personnel who are quite reliable in their fields. Steps taken by the hospital, among others, cooperating with the government, opportunities for open relations partnership for investors to develop this hospital to be better in the future

scholarly journals peningkatan TQM di Rumah Sakit

2019 ◽  
Author(s):  
vovi tridian ulfah ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Service Quality ◽  
Community Service ◽  
Medical Equipment ◽  
Medical Personnel ◽  
Private Hospitals ◽  
Number Of Patients ◽  
The Government ◽  
Improve Service Quality ◽  
Satisfaction With Services

Abstrak¬¬-- In order to improve service quality conduct and synergize management to complement hospitals medical equipment supported by medical personnel who are quite reliable in their fields. Steps taken by the hospital, among others, cooperating with the government, opportunities for open relations partnership for investors to develop this hospital to be better in the future. a hospital is one of the community service centers that can accommodate people who will undergo medical treatment or care.the increasing number of people in Indonesia has resulted in a large number of patients to be dealt with, and it is evident that we can see that there are currently many private hospitals in circulation, thus reducing the prestige of public hospitals.To improve the quality of the hospital, it is necessary to improve the quality of the hospital, which is a challenge for leaders who are sick, especially in developing service quality, such as services from doctors, nurses, staff and other employees to increase community satisfaction with services. which is given

scholarly journals Peningkatan TQM di Kualitas RUmah Sakit

2019 ◽  
Author(s):  
vovi tridian ulfah ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Service Quality ◽  
Community Service ◽  
Medical Equipment ◽  
Medical Personnel ◽  
Private Hospitals ◽  
Number Of Patients ◽  
The Government ◽  
Improve Service Quality ◽  
Satisfaction With Services

Abstrak¬¬-- In order to improve service quality conduct and synergize management to complement hospitals medical equipment supported by medical personnel who are quite reliable in their fields. Steps taken by the hospital, among others, cooperating with the government, opportunities for open relations partnership for investors to develop this hospital to be better in the future. a hospital is one of the community service centers that can accommodate people who will undergo medical treatment or care.the increasing number of people in Indonesia has resulted in a large number of patients to be dealt with, and it is evident that we can see that there are currently many private hospitals in circulation, thus reducing the prestige of public hospitals.To improve the quality of the hospital, it is necessary to improve the quality of the hospital, which is a challenge for leaders who are sick, especially in developing service quality, such as services from doctors, nurses, staff and other employees to increase community satisfaction with services. which is given

scholarly journals Persepsi Pelanggan terhadap Penerapan Protokol Kesehatan dalam Upaya Meningkatkan Kualitas Pelayanan Selama Era New Normal pada Restoran di Kota Denpasar-Bali

2021 ◽  
Vol 9 (1) ◽  
pp. 34-44
Author(s):  
Ni Putu Ariesta Budiani
Keyword(s):  
Business Ethics ◽  
Service Quality ◽  
Environmental Sustainability ◽  
Business Sector ◽  
New Normal ◽  
Customer Perception ◽  
Average Value ◽  
Service Business ◽  
The Government ◽  
Improve Service Quality

In implementing business ethics in the New Normal Era for restaurants, it must follow established health procedures to convince customers that the business sector is in accordance with standards (safety. Therefore, it is necessary to conduct research to determine the extent to which tourism business actors, in this case the food / restaurant service business, have implemented the health protocol. Based on the Guidelines for the Implementation of Cleanliness, Health, Safety and Environmental Sustainability (CHSE) in Restaurants / Restaurants, there are 3 dimensions in implementing health protocols with 33 existing attributes related to service quality to be analyzed. Based on the assessment of 165 respondents spread across 15 restaurants (rated 4-5 star according to TrpAdvisor) in Denpasar, it is concluded that the overall customer perception of the application of health protocols in an effort to improve service quality during the New Normal era, received the average value of 3.34 which in this case is included in the quite good category. This shows that the 15 restaurants representing well-known restaurants in Denpasar have not implemented health protocols optimally. Thus it is suggested that the government immediately hold a consistent and serious socialization and counseling to restaurants.

scholarly journals Information Service Activities on the Public Satisfaction Levels in the Public Service Mall of Palopo City

2021 ◽  
Vol 13 (2) ◽  
pp. 219-229
Author(s):  
Nila Mulia Sari
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
Information Service ◽  
Information Services ◽  
Quantitative Research Methods ◽  
The Public ◽  
Entrepreneurial Spirit ◽  
The Government ◽  
Improve Service Quality

The government continues to make paradigm changes to make the government system even better. A rigid and centralized government has now turned into a decentralized government and has an entrepreneurial spirit. For this reason, it is necessary to improve service quality on an ongoing basis for the realization of prime public services. Improvement in the quality of public services is carried out comprehensively and integrated, both internally and externally. It is necessary to make improvements and requires proper management to improve service quality. Information services provided by the Public Service Mall by the Palopo City One-Stop Investment Service (DPMPTSP) is a breakthrough that sought to increase public satisfaction in the city of Palopo. This study investigates how public satisfaction with information services was carried out by Public Service Mall (DPMPTSP). This research uses quantitative research methods with a non-random sampling technique by accidental sampling, namely anyone who coincidentally meets the researcher can be used as a sample. The results of this study indicate that the information services provided by the Public Service Mall DPMPTS Palopo City make the public feel satisfied through indicators; (1), Building an information system (2), Establishing a list of information (3), providing facilities and infrastructure (4), Information complaint services. The contribution of this research is expected to be an innovation in realizing a fast, easy, transparent, sure, and affordable government service process as well as bringing closer and providing broader services to the public.

scholarly journals The Mediation Effect of Customer Satisfaction on the Relationship Between Service Quality and Customer Loyalty

2020 ◽  
Vol 2 ◽  
pp. 56-65
Author(s):  
Ana Fransisca Flores ◽  
Estanislau Sousa Saldanha ◽  
Manuel Vong
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Service Industries ◽  
Mediation Effect ◽  
Quality Performance ◽  
The Government ◽  
Hotel Managers ◽  
Improve Service Quality ◽  
The Relationship

Sustainability of  hotel’s performance can be determined by service quality, satisfaction and customer loyalty. The level of customer satisfaction can be increased if hotels offer good quality performance, and so it can retain customers to stay in a hotel.  Thus, this research aims to identify and explain the influence of service quality for customer loyalty and test the effect of customer satisfaction mediation for the relationship between service quality and customer loyalty in the room division of the hotel. This research was conducted at hotel industries in Dili. Respondents for this research were their customers, and research instruments were questionnaires adopted from previous researches, and SMART-PLS 3.0 was used to test the hypothesis. This research shows that service quality and customer satisfaction are not significant to influence customer loyalty in the room division of hotels in Dili. Moreover, customer satisfaction does not have the effect of mediation for the relationship between service quality and customer loyalty. This research can contribute to enrich the theory and empirical about service quality, customer satisfaction, and customer loyalty. In a practical level, this research can help hotel managers to develop their strategies in order to retain their customers through good service quality.  This research can also help the government to aquire data on the level of customer satisfaction for the service quality of hotels in Timor-Leste, and so can develop the policy of human capital training to improve service quality in hotels and other service industries

scholarly journals ANALISIS KESIAPAN PELAKU USAHA HOTEL DAN RESTORAN DALAM PENERAPAN STANDAR USAHA PARIWISATA

2018 ◽  
Vol 19 (1) ◽  
pp. 1
Author(s):  
Reza Lukiawan ◽  
Ajun Tri Setyoko
Keyword(s):  
Service Quality ◽  
Tourism Industry ◽  
Primary Data ◽  
Creative Economy ◽  
Minimum Requirements ◽  
Travel Services ◽  
The Republic ◽  
The Government ◽  
Tourism Service ◽  
Improve Service Quality

<pre><em>The government has set rules on Standards of </em><em>Hotel and Restaurant </em><em> through the Minister of Tourism and Creative Economy of the Republic of Indonesia Number </em><em>6 and 11</em><em> Year 2014. </em><em>It is</em><em> provide protection and security to travelers and to improve service quality travel services</em><em>. This study aims to determine the readiness of businesses in the tourism service standard implementation of tourism businesses. Surveying the field for the collection of primary data in this study conducted on 18 businessmen and travel in four cities Denpasar</em><em> and </em><em>Yogyakarta </em><em>to </em><em>representing regions with a developed tourism industry </em><em>then</em><em> Mataram</em><em> and</em><em> Belitung </em><em>to </em><em>representing an area with a growing tourism industry. The results showed </em><em>87,5</em><em>% of </em><em>hotels and restaurants</em><em> who know </em><em>the standard of hotel and restaurant</em><em> are regulated by the Regulation of the Minister of Tourism. </em><em>Hotels </em><em>who are in areas with a developed tourism industry </em><em>consist </em><em>Bali</em><em> and </em><em>Yogyakarta has the ability to better </em><em>conform</em><em> the minimum requirements of the standard  by </em><em>71,4</em><em>% of respondents. </em><em>Hotels </em><em>are located in areas with </em><em>developing</em><em> tourism industry </em><em>consist </em><em>NTB</em><em> and</em><em> Ba</em><em>ngka Belitung only 55,6% respondents are </em><em> able to </em><em>conform</em><em> the </em><em>minimum </em><em>requirements</em><em> of the standar</em><em>d. Meanwhile, Restaurants respondets are nothing is able to conform the minimum requirements of the standard. </em><em></em></pre>

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

Data Visualization Indicator Disease (Malaria, Dengue Fever, and Measles) in The Year 2012-2015

2017 ◽  
Vol 4 (2) ◽  
pp. 87-93
Author(s):  
Immanuel Luigi Da Gusta ◽  
Johan Setiawan
Keyword(s):  
Data Mining ◽  
Human Resources ◽  
Data Visualization ◽  
Health Sector ◽  
Medical Personnel ◽  
Database Systems ◽  
Process Time ◽  
Acceptance Test ◽  
Visual Data Mining ◽  
The Government

The aim of this paper are: to create a data visualization that can assist the Government in evaluating the return on the development of health facilities in the region and province area in term of human resources for medical personnel, to help community knowing the amount of distribution of hospitals with medical personnel in the regional area and to map disease indicator in Indonesia. The issue of tackling health is still a major problem that is not resolved by the Government of Indonesia. There are three big things that become problems in the health sector in Indonesia: infrastructure has not been evenly distributed and less adequate, the lack of human resources professional health workforce, there is still a high number of deaths in the outbreak of infectious diseases. Data for the research are taken from BPS, in total 10,600 records after the Extract, Transform and Loading process. Time needed to convert several publications from PDF, to convert to CSV and then to MS Excel 3 weeks. The method used is Eight-step Data Visualization and Data Mining methodology. Tableau is chosen as a tool to create the data visualization because it can combine each dasboard inside a story interactive, easier for the user to analyze the data. The result is a story with 3 dashboards that can fulfill the requirement from BPS staff and has been tested with a satisfied result in the UAT (User Acceptance Test). Index Terms—Dashboard, data visualization, disease, malaria, Tableau REFERENCES [1] S. Arianto, Understanding of learning and others, 2008. [2] Rainer; Turban, Introduction to Information Systems, Danvers: John Wiley & Sons, Inc, 2007. [3] V. Friedman, Data Visualization Infographics, Monday Inspirition, 2008. [4] D. A. Keim, "Information Visualization and Visual Data Mining," IEEE Transactions on Visualization and Computer Graphics 8.1, pp. 1-8, 2002. [5] Connolly and Begg, Database Systems, Boston: Pearson Education, Inc, 2010. [6] E. Hariyanti, "Pengembangan Metodologi Pembangunan Information Dashboard Untuk Monitoring kinerja Organisasi," Konferensi dan Temu Nasional Teknologi Informasi dan Komunikasi untuk Indonesia, p. 1, 2008. [7] S. Darudiato, "Perancangan Data Warehouse Penjualan Untuk Mendukung Kebutuhan Informasi Eksekutif Cemerlang Skin Care," Seminar Nasional Informatika 2010, pp. E-353, 2010.

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