The Empirical Model on The Relationship among Price, Service Quality and Customer Purchasing Decision: The Case of the Dili Tais Market in Timor-Leste.

Price, service quality and purchasing decisions are played important roles in tourism market management. Therefore, many empirical studies have been carried out to enhance customer purchasing decisions through price and service quality. Nonetheless, there is a limited number of studies in emerging tourism destinations and marketing. This study aims to analyse the influence of price and service quality on customers’ purchasing decisions. This research was carried out at the Tais Market, Kolmera, Dili. Data was collected by using questionnaires distributed to 395 respondents using accidental sampling technique, and hypotheses were tested using SMART-PLS 3.0. The results showed that both price and service quality have significant impacts on customers’ purchasing decisions. This study enriches the empirical studies on price, service quality and customers’ purchasing decisions, particularly in emerging tourism destinations and markets. This study implies that to enhance customers’ purchasing decisions, the Tais Market needs to offer products at a reasonable and fair price as well to keep improving the tangible and intangible services.

The Impact of Service Quality on Customer Satisfaction: A Study on Higher Education Students in Timor-Leste

This research aims to test and assess the influence of service quality on customer satisfaction. Students from Hotel Management Department, Dili Institute of Technology (DIT), Timor-Leste were used as research respondents; while data collection and analysis used questionnaires and SMART-PLS 3.1 respectively. The result shows that service quality influence positively and significantly on customer satisfaction. This research can help industries to improve their service quality to raise customer satisfaction, leading to improve their performance.

Improving Employee Performance Through Spiritual Intelligence and Organizational Citizenship Behavior

This study aims to analyze the influence of spiritual intelligence and OCB on employee performance at the Denpasar City Social Service. The research population used were all 106 employees who were also used as research respondents. Data was collected using research questionnaires and distributed directly to the Denpasar City Social Service employees. The collected data is then processed with the SmartPLS 3.0 application program. The results showed that spiritual intelligence and OCB had a significant positive effect on employee performance. Spiritual intelligence also shows a significant positive effect on OCB. Furthermore, OCB acts as a partial mediation on the relationship of spiritual intelligence to the performance of Denpasar City Social Service employees. The dominant indicators that contribute to the spiritual intelligence of employees are self-knowledge, focus and contribution, and honesty. More specifically, it can be explained that self-knowledge, a better level of focus and higher honesty will be able to increase employee OCB. While the indicators of the dominant OCB variable in this case are civic virtue (responsibility) and sportsmanship (tolerance). This means that the higher the civic virtue (responsibility) and sportsmanship (tolerance) the employee will be able to improve the employee's performance.

Analysis of the Theory of Acquired Needs from McClelland as a Means of Work Satisfaction

The present work aims to demonstrate the most relevant points in the theory of acquired needs, formulated by the American psychologist David Clarence McClelland in 1961. The theory reports that the individual's success depends on two factors, from the socially acquired experiences to the of life and how these experiences should be treated to understand what needs the individual needs to meet to achieve motivation. From this point, the problem to be studied is intended to understand whether professional success can be measured based on three needs that, when met, would be enough to generate employee satisfaction with their work? The general objective of the research is the analysis of the theory developed by McClelland and how it can be more recently related to the concept of satisfaction in the professional environment. The research method for the proposed theme is a bibliographic search, as it stands out in the use of well-selected and updated information on the subject to be treated, in addition to being the most viable methodology to avoid redundancies in approaching the theme. It was obtained as a result of the analysis that amid so many problems found in managers, according to the point of view of the teams of collaborators, the concern to know the differences and needs of the team has not been a behavior properly adopted by the leadership. Therefore, it was concluded that the theory is useful for the reality of several globalization companies, but the problem lies in the neglect of leadership.

Barriers to Career Advancement in the Hotel Industry in Timor-Leste: Study of Gender Stereotyping, Old Boys’ Network and Gender Differences

The hotel industry in Timor-Leste is female-dominated. However, women are under-represented in managerial and senior executive positions. This study examines the relative importance of gender stereotyping and old boys’ network variables as barriers that impact women’s and men’s career advancement in the hotel industry in Dili, Timor-Leste. A survey questionnaire was distributed at 20 hotels in Dili, Timor-Leste, and 16 hotels granted approval, represented by 385 individuals (226 women and 159 men). These data were analyzed using structural equation modeling. The results from this study indicated that gender stereotyping had a significant influence as a barrier to career advancement. Old boy’s network had no significant barrier to the career advancement for both in women versus men comparison. Furthermore, the male group scores higher than the female group in the variables of stereotyping in gender differences analysis as the higher scores represent the biases against women. This study is the first study to examine barriers for individuals’ career advancement in the hotel industry of Dili, Timor-Leste. This study suggests theoretical and practical implications on barriers for men’s and women’s career advancement and mitigates gender inequality in the organization.

The The Role of Customer Satisfaction on the Relationship between Service Quality, Price and Word of Mouth (WOM): The Experience of EDTL.EP in Dili, Timor-Leste

Service quality, price, customer satisfaction and word of mouth (WOM) appear to be the most important variables in today’s business market, and many researchers have focused their attentions on their relationships. This research aims to test the influence of service quality and price to customer satisfaction and WOM, as well as the mediation effect of customer satisfaction in the relationship between service quality and price with WOM. Using accidental sample method, this study collects data from 315 respondents from Timor-Leste Electricity, State-owned Entreprise namely Eletricidade de Timor Leste, Empresa Publica (EDTL.EP) customers who are based in Dili Municipality, and tests hypothesis using SMART-PLS 3.0. Result shows that relationship between both service quality, price, customer satisfaction and WOM have positive and significant effect. This study contributes to the extensive discussions related to service quality, price, customer satisfaction and WOM in different industries. It is also expected to contribute to the improvement EDTL.EP management to provide better service quality and meet customers’ expectation to encourage more positive recommendations to other customers via WOM.

The Influence of Transformational Leadership on Employee Performance Through Work Climate and Organizational Commitment

The purpose of this paper is to examine the influence of transformational leadership on employee performance with work climate and organizational commitment as mediating variables. The research is conducted in the Ministry of Education of Timor-Leste. The population of this study was 765 employees in the Ministry of Education. The hypothesis testing is conducted using Smart-PLS 3.0. The results showed that transformational leadership had no effect on employee performance. The results showed that the work climate and organizational commitment play a full role in mediating the effect of transformational leadership on employee performance. This research is based on the inconsistency result of the previous studies on the effect of transformational leadership on employee performance. The inconsistency of the results of previous studies is a gap in this study. This research will integrate the work climate and organizational commitment as a mediating role in the influence of transformational leadership on employee performance.

The Influence of Employee Involvement, Work Environment, and Teamwork on Employee Performance (Case Study: Ministry of Agriculture and Fisheries, Dili Timor-Leste)

The objective of this research is to investigate the influence of work environment, teamwork employee involvement on employee performance. The population in this study were 680 employees of the Ministry of Agriculture and Fisheries in Dili, Timor-Leste. The research sample, determined based on the Solving formula, was156. Structural Equation Modeling (SEM) -Partial Least Square (PLS) was used as the data analysis method Descriptive analysis conducted with the SPSS program, whereas inferential analysis conducted with the Smart-PLS 3.0 program. The research findings show that work environment and teamwork were not significantly related to employee performance. Employee involvement fully mediated the effect of work environment and teamwork on employee performance

The Impact of Tourism Destination Image on Tourist Behavioral Intention through Tourist Satisfaction: Evidence from the Ramelau Mountain, Timor-Leste

The objectives of the research are to investigate the influence of destination image and tourist satisfaction on tourist behavioral intention, and to test the mediation effect of tourist satisfaction on the relationship between destination image and tourist behavioral intention. Using accidental sampling method, 400 tourists visited Ramelau Mountain participated in the survey by filling up the prepared questionnaires. While Smart-PLS 3.1 was used for data analysis. The result of the research demonstrates that tourist destination image and tourist satisfaction positively and significantly influences tourist behavioral intention, and tourist satisfaction significantly influences the relationship between destination image and behavioral intention. Empirically the research helps enrich studies on tourist destinations with tourist behavioral intention in countries that just start developing their tourism industry. This study also assists the government in developing natural attractions, culture, infrastructure, facility, accessibility, value, and price to change tourist behavioral intention to visit and revisit, and to recommend tourist destinations to other people.

The Mediation Effect of Lay Participation on the Relationship Between Transformational Leadership and Pastoral Effectiveness: Evidence from Saint Antonio Parish, Motael, Dili

Pastoral effectiveness is an important factor in the success of pastoral activities in Catholic organizations, particularly at the parish level. Pastoral effectiveness can be influenced by transformational leadership and by lay participation. The aims of this research are (1) to examine and analyse the influence of transformational leadership and lay participation on pastoral effectiveness in Saint Antonio Parish, Motael, Dili, (2) examine the influence of transformational leadership on lay participation; and (3) to examine how lay participation mediates the relations between transformational leadership and pastoral effectiveness in this same parish. This research used questionnaires to collect data, with a total of 378 samples, and SMART-PLS 3.1 was used to analyze the data. The results of the research show that transformational leadership and lay participation indeed have a significant and positive influence on pastoral effectiveness. Transformational leadership also has significant impact on lay participation, while lay participation plays a significant role on the relationship between transformational leadership and pastoral effectiveness. This research could enrich the inferential studies on transformational leadership, lay participation and pastoral effectiveness in Catholic Church context which is still lacking. It also contributes to the improvement of pastoral effectiveness, especially within Saint Antonio Parish, Motael, Dili, and in the archdiocese of Dili in general by adopting transformational leadership and lay participation.