scholarly journals ANALISIS KESIAPAN PELAKU USAHA HOTEL DAN RESTORAN DALAM PENERAPAN STANDAR USAHA PARIWISATA

2018 ◽  
Vol 19 (1) ◽  
pp. 1
Author(s):  
Reza Lukiawan ◽  
Ajun Tri Setyoko
Keyword(s):  
Service Quality ◽  
Tourism Industry ◽  
Primary Data ◽  
Creative Economy ◽  
Minimum Requirements ◽  
Travel Services ◽  
The Republic ◽  
The Government ◽  
Tourism Service ◽  
Improve Service Quality

<pre><em>The government has set rules on Standards of </em><em>Hotel and Restaurant </em><em> through the Minister of Tourism and Creative Economy of the Republic of Indonesia Number </em><em>6 and 11</em><em> Year 2014. </em><em>It is</em><em> provide protection and security to travelers and to improve service quality travel services</em><em>. This study aims to determine the readiness of businesses in the tourism service standard implementation of tourism businesses. Surveying the field for the collection of primary data in this study conducted on 18 businessmen and travel in four cities Denpasar</em><em> and </em><em>Yogyakarta </em><em>to </em><em>representing regions with a developed tourism industry </em><em>then</em><em> Mataram</em><em> and</em><em> Belitung </em><em>to </em><em>representing an area with a growing tourism industry. The results showed </em><em>87,5</em><em>% of </em><em>hotels and restaurants</em><em> who know </em><em>the standard of hotel and restaurant</em><em> are regulated by the Regulation of the Minister of Tourism. </em><em>Hotels </em><em>who are in areas with a developed tourism industry </em><em>consist </em><em>Bali</em><em> and </em><em>Yogyakarta has the ability to better </em><em>conform</em><em> the minimum requirements of the standard  by </em><em>71,4</em><em>% of respondents. </em><em>Hotels </em><em>are located in areas with </em><em>developing</em><em> tourism industry </em><em>consist </em><em>NTB</em><em> and</em><em> Ba</em><em>ngka Belitung only 55,6% respondents are </em><em> able to </em><em>conform</em><em> the </em><em>minimum </em><em>requirements</em><em> of the standar</em><em>d. Meanwhile, Restaurants respondets are nothing is able to conform the minimum requirements of the standard. </em><em></em></pre>

scholarly journals Analisis Manajemen Mutu Terpadu (TQM) dalam Pelayanan Rumah Sakit

2019 ◽  
Author(s):  
vovi tridian ulfah ◽  
Hade Afriansyah ◽  
Rusdinal
Keyword(s):  
Service Quality ◽  
Medical Equipment ◽  
Medical Personnel ◽  
The Future ◽  
The Government ◽  
Improve Service Quality

In order to improve service quality conduct and synergize management to complement hospitals medical equipment supported by medical personnel who are quite reliable in their fields. Steps taken by the hospital, among others, cooperating with the government, opportunities for open relations partnership for investors to develop this hospital to be better in the future

scholarly journals Dampak Perkembangan Pariwisata Terhadap Kondisi Sosial Ekonomi Masyarakat Di Pulau Nusa Lembongan

2018 ◽  
Vol 6 (1) ◽  
pp. 177
Author(s):  
Budi Shantika ◽  
I Gusti Agung Oka Mahagangga
Keyword(s):  
Local Community ◽  
Secondary Data ◽  
Sampling Technique ◽  
Primary Data ◽  
Community Ownership ◽  
Data Source ◽  
The Government ◽  
Tourism Service ◽  
And Control ◽  
The Impact

This research was conducted based on the condition of the development of tourism on the island of Nusa Lembongan, aiming to find out the impact brought about by socio-economic conditions against the tourism society.This study uses qualitative and quantitative approach with mix method, the primary data source that are obtained by observations and direct interviews and secondary data. The sampling technique used was purposive sampling techniques and data analysis using the method of case study. This study shows tourism provides impact on society and the government on the island of Nusa Lembongan are seen from eight aspect among others : impact increasing of foreign exchange, impact toward local community income that increasing before tourism exist, impact toward higher prices than the real prices, impact toward employment for opportunity to local community, ownership and control of tourism accommodation, the distribution of benefits and advantage against indigenous village, development in general are seen from 4A tourism and government income of tax viewed from PHR. Advice can be given to government and businessman and tourism service on the island of Nusa Lembongan in the order of future improve the facilities, infrastructure supporting tourism, reinforce the rules on the division of the proceeds against the indigenous villages, improving access and employment for local community on the island of Nusa Lembongan.   Key Words              : Tourism, Nusa Lembongan Island, Impact

scholarly journals Service Quality in Tourism: A Systematic Literature Review and Keyword Network Analysis

2019 ◽  
Vol 11 (13) ◽  
pp. 3665 ◽  
Author(s):  
Park ◽  
Jeong
Keyword(s):  
Network Analysis ◽  
Literature Review ◽  
Service Quality ◽  
Systematic Literature Review ◽  
Quality Evaluation ◽  
Tourism Industry ◽  
Critical Issues ◽  
Service Quality Evaluation ◽  
Keyword Network ◽  
Tourism Service

The tourism industry has received increasing attention as it has become one of the fastest developing business sectors around the world. Service quality in tourism has come to be regarded as an important impetus for economic growth; however, the focus on tourism service quality has not yet been satisfactorily or comprehensively reviewed. Therefore, we conducted a systematic literature review combining bibliometric, citation network and keyword network analysis. We selected the top five tourism journals from the SCOPUS database and then collected papers according to their keywords. Our results revealed the critical issues, topics, and changes over time regarding research on tourism service quality. The critical issues included the important impact of service quality on tourist behavior and service quality evaluation, and topics comprised (1) tourist satisfaction, (2) sustainable issues in tourism, (3) value of service quality for customers, (4) restaurant service quality, (5) customers’ perceptions of tourism, (6) service quality evaluation in tourism, and (7) service quality’s influence on customer behavior. Furthermore, the keyword network analysis results revealed the most influential keywords.

scholarly journals Geography of Tourist Flows in the Republic of Mordovia

REGIONOLOGY ◽  
2021 ◽  
Vol 29 (4) ◽  
pp. 866-885
Author(s):  
Marina A. Zhulina ◽  
Vyacheslav M. Kitsis
Keyword(s):  
Tourism Industry ◽  
Managerial Decisions ◽  
Tourism Management ◽  
Tourism Sector ◽  
Tourist Flows ◽  
Effective Program ◽  
The Republic ◽  
Tourism Service ◽  
Effective Development ◽  
Tourist Flow

Introduction. The topic is of relevance due to the need to study tourist flows in terms of the geography of tourist trips in order to analyze and compare the directions of the flows. The problem is that the authorities responsible for tourism management in the region and tourism organizations do not always pay due attention to the geography of the tourist flow and to its optimization in terms of the interests of the region itself. At the same time, the identified trends can be taken into consideration in order to improve and increase the efficiency of the tourism industry in the region and when making managerial decisions in the tourism sector. Based on the results of the study conducted, the article characterizes the travel destinations of Mordovian tourists, reveals trends, and proposes measures to solve the identified problems. Materials and Methods. The materials on the development of tourism in the Republic of Mordovia published by the Territorial Body of the State Statistics Service in the Republic of Mordovia for the period from 2010 to 2019 were analyzed; data from the Digital Tourism service run by MegaFon mobile phone operator were also examined. The methods of mathematical statistics employed made it possible to calculate the changes in the relative and absolute indicators of the geography of the tourist flow in the republic over a ten-year period. To identify the geography of the regional tourist flow, the methods of analysis and generalization were used, which made it possible to identify the features of the internal and external tourist flows of people living in Mordovia. Results. An analysis of the dynamics and placement of inbound and outbound tourism has been carried out; the volume of the tourist flow has been considered; the features of the geography of the tourist flows have been considered; the problems that hinder the more effective development of tourism in the republic have been revealed. The measures aimed at improving the efficiency of tourism activities in the region have been proposed. Discussion and Conclusion. The study made it possible to identify the main trends in the geography of the tourist flows of residents of Mordovia, as well as the causes and features of the ongoing transformations. The results of the study can contribute to the elaboration of an effective program for the development of tourism in the republic, to the adoption of productive managerial decisions in the field of tourism in the region, and to optimization of the geography of the tourist flows.

scholarly journals POTENSI DAN PRIORITAS INDUSTRI KREATIF SKALA MIKRO, KECIL DAN MENENGAH DI PROVINSI BANTEN

2020 ◽  
Vol 4 (2) ◽  
pp. 118-128
Author(s):  
Sugeng Setyadi ◽  
Moh Sofyan Budiarto
Keyword(s):  
Secondary Data ◽  
Study Data ◽  
Primary Data ◽  
Creative Economy ◽  
Creative Industry ◽  
Literature Study ◽  
Interview Method ◽  
Calculation Results ◽  
Qualitative Descriptive ◽  
The Government

  Ekonomi kreatif merupakan salah satu sektor yang diharapkan mampu menjadi kekuatan nasional dan provinsi Banten dengan kontribusi terhadap PDB meningkat dari tahun ke tahun. Diperlukan pemetaan terhadap potensi dan prioritas sektor industri kreatif di provinsi Banten untuk menentukan rencana aksi dan strategi pengembangan. Penelitian ini bertujuan untuk menganalisis potensi dan prioritas industri kreatif skala kecil dan menengah di Provinsi Banten melalui indikator indikator yang bersifat kualitatif. Penelitian menggunakan metode diskriptif kualitatif dengan melakukan survei terhadap pelaku industri kreatif di provinsi Banten. Data primer diperoleh dengan metode wawancara, dan kuisioner sedangkan data sekunder diperoleh dari data yang relevan dari sumber lain seperti BPS, Disperindag dan studi literature. Analisa data menggunakan Analytical Hyrachy Process (AHP) merupakan pendekatan pengambilan keputusan yang dirancang untuk memberikan solusi dari permasalahan yang menyangkut kriteria yang bersifat komplek, menentukan prioritas pilihan-pilihan dengan banyak kriteria, dan menentukan model alternatif untuk menyelesaikan bermacam-macam masalah. Hasil perhitungan AHP dengan penyilangan Kriteria Prioroitas dengan Prioritas Subsektor Ekraf, didapatkan angka 0,496243386 pada posisi pertama untuk Kriya, 0,404603175 untuk subsektor Fesyen pada posisi kedua dan 0,099153439 untuk Subsektor Kuliner pada posisi ketiga. Ketiga Subsektor Ekoomi kreatif ini menjadi Sub sektor yang paling dominan dipilih oleh responden dan posisi peringkat diatas menjadi gambaran bagi pemerintah untuk memberikan stimulus lebih pada subsektor yang ada dan menjadi kekuatan utama sektor industri kreatif skala kecil dan menengah di Banten.   The research objective is to mapping the potential and priority of small and medium the creative industry in Banten Province through indicators with qualitative approach.  Research used qualitative descriptive methods by conducting a survey of creative industry actors in Banten province. Primary data was obtained by interview method, and questionnaire while secondary data was obtained from relevant data from other sources such as BPS, Disperindag and literature study. Data analysis using the Analytical Hyrachy Process (AHP) is a decision-making approach designed to provide solutions to problems involving complex criteria, determine priorities with multiple criteria, and determine alternative models to solve various problems. AHP calculation results by crossing the Priority Criteria with the Subsector's Priority Ekraf, obtained the number 0, 496243386 in the first position for Kriya, 0.404603175 for the Fashion sub-sector in the second position and 0.099153439 for the Culinary Subsector in the third position. The three subsectors of this creative economy become the most dominant subsector chosen by the respondents and the ranking position above becomes a picture for the government to provide more stimulus to the existing sub-sector micro, small and medium creative Industry sector in Banten Province.  

scholarly journals Pelindungan Hukum Hak Kekayaan Intelektual Pada Produk Ekonomi Kreatif (Protection Of Intellectual Property Rights On Creative Economic Products)

2017 ◽  
Vol 9 (1) ◽  
Author(s):  
Sulasi Rongiyati
Keyword(s):  
Intellectual Property ◽  
Property Rights ◽  
Intellectual Property Rights ◽  
Public Awareness ◽  
Local Level ◽  
Legal Protection ◽  
Economic Benefits ◽  
Primary Data ◽  
Creative Economy ◽  
The Government

As a result of creativity, the creative economy product is an intellectual property that needs to be recognized as an intellectual work that has economic value and gets legal protection. This study analyzes the regulations established by the Government in providing protection against intellectual property rights (IPRs) to ekraf products and the application of such regulations in the city of Surakarta, Central Java and Denpasar City, Bali. Through normative and empirical juridical research methods, secondary and primary data are processed and analyzed qualitatively. The result of the research stated that IPRs protection policy toward creative economy product has been done by the government through IPRs legislations and regional policy related to IPRs protection for creative economy product referring to national policy. Preventive protection is provided through law in the form of economic benefits for the actors who register IPRs of creative economy product. However, the level of public awareness and understanding of the importance of IPRs, the communal nature of creative economy actors in Indonesia, and the nature of IPRs that must be registered for legal protection, cause IPRs protection for creative economy perpetrators is not optimal. At the level of implementation, the awareness and understanding of the perpetrators of the property rights become the key to the success of IPRs protection by the government. The lack of regional alignments has an impact on the not yet optimal economic benefits received by creative economy actors. Therefore, the government should intensify the socialization of IPRs and facilitate the registration of IPRs  for the perpetrators of creative economy. Institutional and regulatory support at the local level is also important to develop and protect the creative economy product.AbstrakSebagai suatu karya kreativitas, produk ekonomi kreatif (ekraf) merupakan kekayaan intelektual yang perlu mendapat penghargaan sebagai suatu karya intelektual yang memiliki nilai ekonomi dan memperoleh pelindungan hukum. Penelitian ini menganalisis mengenai regulasi yang dibentuk Pemerintah dalam memberikan pelindungan terhadap hak kekayaan intelektual (HKI) terhadap produk ekraf dan penerapan regulasi tersebut di kota Surakarta, Jawa Tengah dan Kota Denpasar, Bali. Melalui metode penelitian yuridis normatif dan empiris, data sekunder dan primer diolah dan dianalisis secara kualitatif. Hasil penelitian menyebutkan, kebijakan pelindungan HKI terhadap produk ekraf telah dilakukan oleh pemerintah melalui peraturan perundang-undangan bidang HKI dan kebijakan daerah terkait pelindungan HKI untuk produk ekraf mengacu pada kebijakan tingkat nasional. Pelindungan preventif diberikan melalui UU berupa manfaat ekonomi bagi pelaku ekraf yang mendaftarkan HKInya. Namun, tingkat kesadaran masyarakat dan pemahaman pentingnya HKI, sifat komunal pelaku ekraf di Indonesia, dan sifat HKI yang harus didaftarkan untuk mendapat pelindungan hukum, menyebabkan pelindungan HKI untuk pelaku ekraf belum optimal. Pada tataran implementasi, kesadaran dan pemahaman pelaku ekraf atas kekayaan intelektualnya menjadi kunci keberhasilan pelindungan HKI yang dilakukan oleh pemerintah. Minimnya keberpihakan daerah berdampak pada belum optimalnya manfaat ekonomi yang diterima pelaku ekraf. Oleh karenanya pemerintah perlu menggiatkan sosialisasi HKI dan memfasilitasi pendaftaran HKI untuk pelaku ekraf. Dukungan kelembagaan dan regulasi pada tingkat daerah juga penting dilakukan untuk mengembangkan dan melindungi produk ekraf. 

scholarly journals An Empirical Study on Food and Beverage Service Quality and Customer Satisfaction in Star Graded Hotels in Dambulla

2020 ◽  
Vol 10 (6) ◽  
pp. 1-8
Author(s):  
Bandara WMAH ◽  
Dahanayake SNS
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Service Industry ◽  
Pearson Correlation ◽  
Sampling Technique ◽  
Tourism Industry ◽  
Primary Data ◽  
Success Factor ◽  
Food And Beverage ◽  
The Impact

The hotel industry is one of the integral constituents in the flourishing tourism industry and is extremely competitive. In this competitive arena, service quality has become a crucial success factor in maintaining hotel standards. A strong, sustainable, outstanding service industry requires good service quality standards.  However, due to the intangible nature of service products, measuring service quality is substantially challengeable than measuring the quality of physical products. Hence, this study attempts to investigate the impact of food and beverage service quality on customer satisfaction in the star graded hotels. Dambulla is one of the major tourist destinations in Sri Lanka, has been identified as the study area. A total of 150 foreign departure tourists who have visited three and above star graded hotels in the respective area were selected through a convenient sampling technique. A widely accepted SERVQUAL model was utilized to ascertain the findings. Primary data were collected through a self-administered structured questionnaire. Descriptive, frequency, Pearson correlation, and multiple regression analysis were conducted to analyze data using SPSS. The results reveal that there is a positive significant impact of tangibility, reliability, responsiveness, assurance of food and beverage service quality on customer satisfaction in the star graded hotels in Dambulla area. On the contrary, empathy shows that there is no impact on customer satisfaction. Moreover, tangibility is the most influential service quality attribute that affects customer satisfaction. Thus, the authorities must pay their attention towards improving the tangible evidence such as staff attires and appearance, aesthetic upkeep of interior and exterior, and provide reliable service for their guests with greater customer care.

scholarly journals Demographical Analysis and Cultural Characteristic to Attract Japanese Tourists to Indonesia

2021 ◽  
Vol 12 (3) ◽  
pp. 231-239
Author(s):  
Agita Arrasy Asthu ◽  
William Kalua Putra
Keyword(s):  
Secondary Data ◽  
Creative Economy ◽  
Cultural Characteristic ◽  
Silver Age ◽  
Female Workers ◽  
International Tourist ◽  
Qualitative Descriptive ◽  
The Republic ◽  
The Government ◽  
Demographical Data

Japan is one of the biggest international tourist contributors to Indonesia. However, in recent years, there is a negative growth. It is caused by the demographical change of the Japanese population and outbound. Hence, research about the cultural ethnicity and social conditions affecting international travelers' behavior in tourism activities is needed. The research focused on the segmentation and strategies to attract foreign tourist which Indonesia would carry. The applied research method was a qualitative descriptive approach that utilized secondary data, such as demographical data and cultural characteristics. Data were taken from the Central Bureau of Statistics of the Republic of Indonesia, Ministry of Tourism and Creative Economy of the Republic of Indonesia, World Bank, and Statistics Bureau of Japan. Then, those data were analyzed by a descriptive statistics method. The result intends to formulate a strategy to seek more potential tourist growth from a Japanese market. The result shows four strategic efforts that Indonesia can take to maximize the potential for the arrival of foreign tourists from Japan. The government can consider the increased number of “silver age” and adult female workers (Joshitabi), which dominate the travelers’ segment to Indonesia, and pay attention to air connectivity and unique cultural characteristic of Japan.

scholarly journals Image Policy as a Tool to Increase the Competitiveness of Recreation Area

2021 ◽  
Vol 12 (1) ◽  
Author(s):  
Valentina Yachmeneva ◽  
Evgeniy Yachmenev
Keyword(s):  
International Markets ◽  
Climatic Conditions ◽  
Tourism Industry ◽  
Government Support ◽  
Competitive Advantages ◽  
Territorial Identity ◽  
Recreation Area ◽  
The Republic ◽  
The Government ◽  
Historical Heritage

Image policy is a complex tool consisting of a strategy and a set of tactical measures aimed at improving the competitiveness of a recreation area and creating competitive advantages. Due to the government support and the performance of significant federal projects and social programs in the republic, there is a significant growth of popularity, loyalty and trust in tourism industry and sanatorium and resort services of Crimea in domestic and international markets. The article studies the resources that determine the territorial identity of the recreation area of the Republic of Crimea. The purpose of the study is to clarify the conceptual definitions of the image policy of the recreation region, to identify conditions, factors, objects and events that favorably affect the image of the territory. The hypothesis of the study is the assumption that the analysis of the current positioning of the Republic of Crimea in different areas of image policy will reveal the conditions, factors, objects and events that increase the competitiveness of the recreation territory and create its competitive advantages. The analysis of conditions, factors, objects and events has shown that the image of the territory is created at international, macro and meso levels. The Republic of Crimea, having been a part of the Russian Federation for seven years, has achieved significant results, as evidenced by national and international ratings. The study revealed that the Republic of Crimea, with its rich resource potential, is poorly represented in a number of ratings or is not represented at all in some significant ratings. Despite some positive trends, there is a number of problems that need to be solved immediately such as public utilities reorganization; development of entertainment industry; getting public-private partnership more involved in coastal facilities developing and maintaining. The existence and condition of objects of cultural and historical heritage, monumental parks of landscape and garden architecture, balneological resources and climatic conditions reflect territorial identity and favorably affect the image of the recreation territory.

scholarly journals The Effectiveness of Intellectual Property Rights Protection to Improve Creative Economy Realization in Semarang District

2021 ◽  
Vol 56 (2) ◽  
pp. 385-393
Author(s):  
Anis Mashdurohatun ◽  
Indra Yuliawan ◽  
Adhi Budi Susilo ◽  
Andri Winjaya Laksamana ◽  
M. Ali Mansyur
Keyword(s):  
Intellectual Property ◽  
Property Rights ◽  
Intellectual Property Rights ◽  
Driving Force ◽  
Added Value ◽  
Primary Data ◽  
Creative Economy ◽  
Intellectual Property Rights Protection ◽  
The Government ◽  
The Ideal

Law No. 24 of 2019 concerning the creative economy states that wealth is a cultural heritage that needs to be utilized. It further becomes a product that creates added value where the Government and Local Government are responsible for creating and developing a creative economy ecosystem. Even though it is legalized in regulations, the management of Intellectual Property Rights in the Regency Semarang is still minimal. The research objectives are to study and analyze the effectiveness of protection of intellectual property rights as a driving force for the creative economy and formulate the ideal role of the Semarang district government in encouraging the realization of the creative economy. The juridical-empirical research method used primary data. The results of this study are that the protection of intellectual property rights as a driving force for the creative economy has not been effective. The number of registered brands from 2018-2020 is 174, which is not comparable to the number of MSME management industries in Semarang Regency. The people still have low legal awareness, lack of business capital, and little knowledge of the community's intellectual property. The ideal government of the Semarang district in encouraging the realization of the creative economy has four fields: the formation of regulations, managing the legality of MSMEs, access to business capital, management, and the MSMEs market.

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