scholarly journals Indonesian Crisis Communication Response after Deliberate Forest Fires and Transboundary Haze

2021 ◽  
Author(s):  
Mohammed Fadel Arandas ◽  
Loh Yoke Ling

The issue of deliberate forest fires that set illegally in Indonesia by plantation companies in their slash and-burn forests to clear lands for lucrative palm oil plantations and its caused transboundary haze became a hot issue for discussion. These fires have a negative influence on Indonesia and its neighbourhood countries, especially on their financial and human resources such as environment, economy, properties, and people. Using the right strategies in responding to any crisis determines the success of its management and coping with that crisis with minimal losses. This study aimed to examine the communication crisis response by Indonesia to this crisis by using image repair theory. Also, this study examined how image repair strategies were used by Indonesia. This study analysed the content of news stories from the website of the New Straits Times newspaper. The time frame of this study was from 2015 to 2019. A total of 87 news stories have pertained to Indonesian response, and 37 stories included image repair strategies. Among the strategies of image repair theory, corrective action strategy was the most dominant with 70%, followed by 10.8% for each shift the blame and attack accuser. The least used strategies were mortification and simple denial with 5.4% and 2.7% respectively.

2020 ◽  
Vol 36 (4) ◽  
pp. 294-307
Author(s):  
Mohammed Fadel Arandas ◽  
◽  
Loh Yoke Ling ◽  

The issue of deliberate forest fires that set illegally in Indonesia by plantation companies in their slash-and-burn forests to clear lands for lucrative palm oil plantations and its caused transboundary haze became a hot issue for discussion. These fires have a negative influence on Indonesia and its neighbourhood countries, especially on their financial and human resources such as environment, economy, properties, and people. Using the right strategies in responding to any crisis determines the success of its management and coping with that crisis with minimal losses. This study aimed to examine the communication crisis response by Indonesia to this crisis by using image repair theory. Also, this study examined how image repair strategies were used by Indonesia. This study analysed the content of news stories from the website of the New Straits Times newspaper. The time frame of this study was from 2015 to 2019. A total of 87 news stories have pertained to Indonesian response, and 37 stories included image repair strategies. Among the strategies of image repair theory, corrective action strategy was the most dominant with 70%, followed by 10.8% for each shift the blame and attack accuser. The least used strategies were mortification and simple denial with 5.4% and 2.7% respectively. Keywords: Indonesia, crisis communication, image repair, transboundary haze, deliberate fires.


2017 ◽  
Author(s):  
◽  
Jordan McGee

High-profile sex scandals involving American politicians during the latter half of the 20th Century through to modern day have captured a significant amount of public and media attention. While such scandals have ended many political careers, there have been surprising instances of the rehabilitation and recovery of an offending politician's image and career, the success of which has proven difficult to predict. Research performed to date on the success of sex scandal image repair strategies have largely involved case studies, and particularly with respect to Benoit's Image Repair Theory, have been almost exclusively qualitative in nature; research into this topic has failed to comprehensively include an analysis of strategy effectiveness using public opinion polling, which is commonly employed in similar political science research. Consequently, conducting a polling-based quantitative assessment of image repair strategy effectiveness in the context of political sex scandals is appropriate. Specifically, using Benoit's Image Repair Theory framework as a foundation, a statistical analysis of emotional and cognitive responses to a politician and his sex scandal crisis response messaging with respect to each of the five image repair strategies as well as scenario context (e.g., moral versus criminal) is performed. Suggestions for the overall effectiveness of particular sex scandal response strategies is produced and discussed.


2021 ◽  
Author(s):  
Nasaai Masngut ◽  
Emma Mohamad

BACKGROUND Good leadership image in times of health emergency is paramount to ensure public’s confidence towards government’s ability to manage a crisis. The COVID-19 pandemic has posed an unprecedented challenge for governments worldwide to manage and communicate about the pandemic effectively, while maintaining public trust. OBJECTIVE The aim of this study is to identify types of image repair strategies utilized by the Malaysian government in their communication about COVID-19. The study then analyzes public opinion towards these communication on social media. METHODS Content analysis was employed to analyze 120 media statements and 382 comments retrieved from Facebook page of two mainstream newspapers, Berita Harian and The Star. These samples were collected within a span of 6 weeks prior and during the implementation of Movement Control Order by the Malaysian Government. The media statements were analyzed according to Benoit’s Image Repair Theory to categorize strategies employed in government communication. Public opinion responses were measured using modified lexicon-based VADER sentiment analysis to categorize positive, negative and neutral statements. RESULTS The Malaysian government employed all 5 strategies of the Image Repair Theory in their communication in both newspapers. The strategy most utilized was the reduce offensiveness strategy (62.5%). This is followed by corrective action strategy (25.0%), evading responsibilities (8.3%), denial (3.3%) and mortification (0.8%). This study also found multiple sub-strategies in government media statements including denial, shifting blame, provocation, defeasibility, accident, good intention, bolstering, minimization, differentiation, transcendence, attacking accuser, resolve problem, prevent recurrence, admit wrongdoing and apologize. This study also found that 64.7% of public opinion were positive towards media statements made by the Malaysian government. This study also revealed a significant positive association between Image Repair Strategies utilized by the Malaysian government and public opinion. CONCLUSIONS Communication in the media may assist the government to foster positive support from the public. Suitable image repair strategies could garner positive public responses and help build trust in times of crisis.


Author(s):  
William L. Benoit

Image repair theory observes that threats to image (for individuals, groups, and organizations, such as companies or countries) are inevitable. Because reputation is important, criticisms usually provoke a response, defense, or image repair message(s). Each attack (each criticism) has two components, offensiveness and blame. Defenses can address either component (e.g., arguing that an act was offensive or rejecting blame for it). Five general strategies and 14 tactics exist for image repair. Perceptions are key in image repair: the audience’s perceived image of the target prompts criticism and attack; the audience’s perceptions of the message influence the effectiveness of a defense. Those who feel impelled to create image repair messages may face one or more audiences; the image concerns of various audiences may overlap or may be different. This means the defender must decide which audiences to address and develop image repair messages with this in mind. One must select one or more image repair strategies that the defender believes will be most effective with the target audience(s) and embed that strategy in one or more messages. Note that a defender should choose the most effective strategy or strategies; adding in more strategies does not necessary improve the defense. The defender must decide which medium or media should be used to get the message(s) to audience(s). Image repair theory was developed to help understand threats to reputation, face, or image. Such threats are commonplace in human interaction, including contexts such as interpersonal communication, public communication, and social media.


2021 ◽  
Author(s):  
Sara Siddiqi

Motivation: This MRP explored Stephen Harper and Chris Alexander’s responses to the Aylan Kurdi crisis Canada faced in September 2015. Aylan Kurdi, a three-yearold boy, was found dead and photographed on the Turkish shore, close to where he drowned on September 2, 2015. Tima Kurdi, Aylan Kurdi’s aunt, told the media that the family had been trying to come to Canada through a G5 sponsorship agreement but had been denied entry by the Canadian government. Alexander and the Canadian government were criticized – and a crisis resulted. The crisis was particularly important as it came forward during the 2015 Canadian election, when the Conservative government’s refugee policies gained increasing attention. Arguably, this impacted professional image and reputation, as well as Canada’s national reputation. Purpose: The purpose of this MRP is to identify the types of image repair strategies Chris Alexander and Stephen Harper used to respond to the crisis in terms of both professional and national reputation. Methods: Two video responses were selected for examination; they were representative of Harper’s and Alexander’s initial responses to the Aylan Kurdi Crisis. The videos were chosen based on frequency of words such as: crisis, apologize, tragedy, failure, action, and blame. These words have come up frequently in the literature review conducted for this MRP. A content analysis was conducted for this MRP. Both videos were transcribed and coded to determine the types of crisis response strategies used by these leaders. The strategies examined are categorized into four types: denial, evasion of responsibility, reducing offensiveness, and mortification. Descriptors for each category (or sub-strategies under each category) included shifting the blame, defeasibility, bolstering, and apology. All 15 descriptors were drawn from the works of Coombs and Benoit (based on Image Repair Theory and Situational Crisis Communication Theory). To quantify percentages, the entire numbers of crisis responses were divided the number of times a particular crisis response strategy was used. Results: Results indicated that both Harper and Alexander used crisis response strategies of reducing offensiveness, denial, evasion of responsibility, and mortification. Both leaders mainly focused on reducing offensiveness in terms of transcendence, bolstering, corrective action, and performance history. Through an analysis of their responses, it was evident that both leaders addressed Canada’s national reputation. Conclusion: The findings of this MRP present a key area for further exploration in crisis communication: how nations use image repair strategies to restore a tarnished image.


2021 ◽  
Author(s):  
Sara Siddiqi

Motivation: This MRP explored Stephen Harper and Chris Alexander’s responses to the Aylan Kurdi crisis Canada faced in September 2015. Aylan Kurdi, a three-yearold boy, was found dead and photographed on the Turkish shore, close to where he drowned on September 2, 2015. Tima Kurdi, Aylan Kurdi’s aunt, told the media that the family had been trying to come to Canada through a G5 sponsorship agreement but had been denied entry by the Canadian government. Alexander and the Canadian government were criticized – and a crisis resulted. The crisis was particularly important as it came forward during the 2015 Canadian election, when the Conservative government’s refugee policies gained increasing attention. Arguably, this impacted professional image and reputation, as well as Canada’s national reputation. Purpose: The purpose of this MRP is to identify the types of image repair strategies Chris Alexander and Stephen Harper used to respond to the crisis in terms of both professional and national reputation. Methods: Two video responses were selected for examination; they were representative of Harper’s and Alexander’s initial responses to the Aylan Kurdi Crisis. The videos were chosen based on frequency of words such as: crisis, apologize, tragedy, failure, action, and blame. These words have come up frequently in the literature review conducted for this MRP. A content analysis was conducted for this MRP. Both videos were transcribed and coded to determine the types of crisis response strategies used by these leaders. The strategies examined are categorized into four types: denial, evasion of responsibility, reducing offensiveness, and mortification. Descriptors for each category (or sub-strategies under each category) included shifting the blame, defeasibility, bolstering, and apology. All 15 descriptors were drawn from the works of Coombs and Benoit (based on Image Repair Theory and Situational Crisis Communication Theory). To quantify percentages, the entire numbers of crisis responses were divided the number of times a particular crisis response strategy was used. Results: Results indicated that both Harper and Alexander used crisis response strategies of reducing offensiveness, denial, evasion of responsibility, and mortification. Both leaders mainly focused on reducing offensiveness in terms of transcendence, bolstering, corrective action, and performance history. Through an analysis of their responses, it was evident that both leaders addressed Canada’s national reputation. Conclusion: The findings of this MRP present a key area for further exploration in crisis communication: how nations use image repair strategies to restore a tarnished image.


2019 ◽  
Vol 29 (1) ◽  
pp. 23-40
Author(s):  
Ramesh Nair ◽  
Shairah Hana Sulaiman ◽  
Nor Azyyati Md Saad ◽  
Puspalata Suppiah ◽  
Maizura Lin

This article examines rhetorical strategies as well as the linguistic construction of those strategies in press releases put out by Cadbury Malaysia in response to accusations that it has failed to comply with halal certification standards. Drawing on image repair theory and the concept of the ideological square, six press releases were analysed to identify the rhetorical strategies as well as semantic structures that were used to repair the organization’s image and minimize reputational risk. The analysis reveals how the organization moved beyond denial to also employ the rhetorical strategies of attacking one’s accuser and bolstering. Despite early media reports naming government agencies as the accusers, the press releases put out by Cadbury Malaysia determined the source of accusations as unnamed individuals within the agencies, thereby avoiding confrontations with the relevant authorities. The analysis shows how language is used in press releases to construct the positive self and negative other as Cadbury Malaysia promoted a discourse of renewal to reassert its position within a highly lucrative halal market. This article provides novel insights into understanding how language works within rhetorical strategies of image repair.


2018 ◽  
Vol 3 (5) ◽  
pp. 39
Author(s):  
Yéssica Elizabeth Barreto Macías ◽  
Colón Avellán Velásquez

El actual trabajo afronta una de las problemáticas más apremiantes de los actuales momentos como es el alto índice de dispendio de drogas en las Instituciones Educativas, que afectan considerablemente a la sociedad ecuatoriana. Su objetivo es analizar los lineamientos que permitan mejorar la orientación familiar, y desarrollar relaciones interpersonales apropiadas que fomenten la unión familiar, practicar principios, fomentar valores morales, y que los jóvenes aprendan a decir “no” ante una eventual propuesta de consumir compuestos prohibidos, que lo único que se consigue es materializarse en un estado no idóneo ante la comunidad, considerar que las consecuencias para la salud son devastadoras, personas que a temprana edad padecen de enfermedades que en muchas ocasiones son gravísimas, causando malestar no solamente propio sino a la familia. Puedo mencionar como aporte de este artículo; y en base a resultados establecidos que resulta primordial e importante mantener la asistencia de un profesional especializado en psicología, diálogos científicos y motivadores, conjuntamente con atención médica provocarán en la persona afectada la erradicación del consumo de drogas. Constan muchos factores que causan gran influencia negativa en las familias, partiendo de que actualmente el mundo vive la tendencia del consumismo lo que influye en sobremanera que exista menos dialogo en el hogar, la aparición de la tecnología es otra de las situaciones adversas. Los profesionales encargados de brindar orientación familiar deben considerar siempre, que el comportamiento del ser humano debe ser comprendido desde el punto de vista de su forma de pensar, solo así se desarrollara una cultura que permita a las familias tomar las decisiones acertadas al momento de formar a sus hijos, lo que en un futuro se evidenciará como seres útiles a la sociedad. PALABRAS CLAVE: Consumo de drogas; orientación familiar; valores morales.  FAMILY COUNSELING, FOR THE PREVENTION OF DRUG USE IN THIRDYEAR HIGH SCHOOL STUDENTS  ABSTRACT  The current work addresses one of the most pressing issues of current times such as the high rate of drug use in educational institutions, which greatly affect Ecuadorian society. Its objective is to analyze the guidelines for improving family orientation, and develop appropriate interpersonal relationships that promote family unity, value the principles, and that young people learn to say "no" to a possible proposal to use prohibited drugs, that the only thing that is achieved is to materialize in an unsuitable state before the community, to consider that the consequences for health are devastating, people who at an early age suffer from diseases that in many occasions are very serious, causing discomfort not only their own but also the family. I can mention as contribution of this article; and based on established results that it is essential and important to maintain the assistance of a professional specialized in psychology, scientific and motivational dialogues, together with medical care, will cause the affected person to eradicate drug use. There are many factors that cause great negative influence on families, based on the fact that the world currently lives the trend of consumerism which greatly influences that there is less dialogue at home, the emergence of technology is another of the adverse situations. The professionals responsible for providing family counseling should always consider that the behavior of the human being should be understood from the point of view of their way of thinking, only in this way will a culture be developed that allows families to make the right decisions when forming to their children, which in the future will be evident as useful beings to society. KEYWORDS: drug use; family orientation; moral values.


Author(s):  
Richard McCleary ◽  
David McDowall ◽  
Bradley J. Bartos

Chapter 8 focuses on threats to construct validity arising from the left-hand side time series and the right-hand side intervention model. Construct validity is limited to questions of whether an observed effect can be generalized to alternative cause and effect measures. The “talking out” self-injurious behavior time series, shown in Chapter 5, are examples of primary data. Researchers often have no choice but to use secondary data that were collected by third parties for purposes unrelated to any hypothesis test. Even in those less-than-ideal instances, however, an optimal time series can be constructed by limiting the time frame and otherwise paying attention to regime changes. Threats to construct validity that arise from the right-hand side intervention model, such as fuzzy or unclear onset and responses, are controlled by paying close attention to the underlying theory. Even a minimal theory should specify the onset and duration of an impact.


1942 ◽  
Vol 36 (5) ◽  
pp. 837-849 ◽  
Author(s):  
Byron Price

To a free people, the very word “censorship” always has been distasteful. In its theory, it runs counter to all democratic principles; in practice, it can never be made popular, can never please anyone.Everything the censor does is contrary to all that we have been taught to believe is right and proper. The Post Office Department, for example, has two proud mottoes: “The mail must go through,” and “The privacy of the mail must be protected at all hazards.” But censorship stops the mail, it invades the privacy of the mail, it disposes of the mail as may seem best. The same thing holds true in the publishing business. Censorship limits the lively competition and free enterprise of reporters. It relegates many a scoop to the waste basket. It wields a blue pencil—both theoretical and actual—on news stories, magazine articles, advertisements, and photographs. Censorship also enters the radio industry, where it may edit scripts and in some cases stop entire programs.Yet even the most vociferous critics of the principle of censorship agree that in war-time some form and amount of censorship is a necessity. It then becomes not merely a curtailment of individual liberty, but a matter of national security. It is one of the many restrictions that must be imposed on people fighting for the right to throw off those restrictions when peace returns.


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