scholarly journals It's Not Only Size That Matters: Trust and E-Government Success in Europe

2020 ◽  
Author(s):  
Fabian Stephany
Keyword(s):  
Role Model ◽  
Young Population ◽  
Baltic State ◽  
Digital Government ◽  
Individual Privacy ◽  
The Social ◽  
User Data ◽  
Cross Country ◽  
The Government

User data fuel the digital economy, while individual privacy is at stake. Governments react differently to this challenge. Estonia, a small Baltic state, has become a role model for the renewal of the social contract in times of big data. While e-governance usage has been growing in many parts of Europe during the last ten years, some regions are lagging behind. The Estonian example suggests that online governance is most accepted in a small state, with a young population, trustworthy institutions and the need of technological renewal. This work examines the development of e-governance usage (citizens interacting digitally with the government) during the last decade in Europe from a comprehensive cross-country perspective: Size, age and trust are relevant for the usage of digital government services in Europe. However, the quality of past communication infrastructure is not related to e-governance popularity.

scholarly journals How Unique is "E-stonia"? A Cross-Country Comparison of E-Services Usage in Europe

2019 ◽  
Author(s):  
Fabian Stephany
Keyword(s):  
Role Model ◽  
Young Population ◽  
Baltic State ◽  
Digital Government ◽  
Individual Privacy ◽  
The Social ◽  
User Data ◽  
Cross Country ◽  
The Government

User data fuel the digital economy, while individual privacy is at stake. Governments react differently to this challenge. Estonia, a small Baltic state, has become a role model for the renewal of the social contract in times of big data (hence, often ironically referred to as "E-stonia"). While e-governance usage has been growing in many parts of Europe during the last ten years, some regions are lagging behind. The Estonian example suggests that online governance is most accepted in a small state, with a young population, trustworthy institutions and the need of technological renewal. This work examines the development of e-governance usage (citizens interacting digitally with the government) during the last decade in Europe from a comprehensive cross-country perspective: Size, age and trust are relevant for the usage of digital government services in Europe. However, the quality of past communication infrastructure is not related to e-governance popularity.

KAJIAN LITERATUR MODEL KONSEPTUAL KEBERHASILAN E-GOVERNMENT

2018 ◽  
Vol 2 (1) ◽  
Author(s):  
Bernadus Gunawan Sudarsono ◽  
Sri Poedji Lestari
Keyword(s):  
Information Technology ◽  
Best Practice ◽  
Public Services ◽  
Developed Countries ◽  
Internet Technology ◽  
Electronic Government ◽  
Digital Government ◽  
Management Ethics ◽  
The Government

The use of internet technology in the government environment is known as electronic government or e-government. In simple terms, e-government or digital government is an activity carried out by the government by using information technology support in providing services to the community. In line with the spirit of bureaucratic reform in Indonesia, e-government has a role in improving the quality of public services and helping the process of delivering information more effectively to the public. Over time, the application of e-Government has turned out to have mixed results. In developed countries, the application of e-Government systems in the scope of government has produced various benefits ranging from the efficiency of administrative processes and various innovations in the field of public services. But on the contrary in the case of developing countries including Indonesia, the results are more alarming where many government institutions face obstacles and even fail to achieve significant improvements in the quality of public services despite having adequate information and communication technology. The paradigm of bureaucrats who wrongly considers that the success of e-Government is mainly determined by technology. Even though there are many factors outside of technology that are more dominant as causes of failure such as organizational management, ethics and work culture. This study aims to develop a model of success in the application of e-Government from several best practice models in the field of information technology that have been widely used so far using literature studies as research methods. The results of the study show that the conceptual model of the success of the implementation of e-Government developed consists of 17 determinants of success..Keywords: Model, Factor, Success, System, e-Government

scholarly journals Improving maternal health services through social accountability interventions in Nepal: an analytical review of existing literature

2020 ◽  
Vol 41 (1) ◽  
Author(s):  
Adweeti Nepal ◽  
Santa Kumar Dangol ◽  
Anke van der Kwaak
Keyword(s):  
Maternal Health ◽  
Health Services ◽  
Health System ◽  
Maternal Health Services ◽  
Policy Formulation ◽  
Social Accountability ◽  
The Social ◽  
The Government ◽  
The Impact

Abstract Background The persistent quality gap in maternal health services in Nepal has resulted in poor maternal health outcomes. Accordingly, the Government of Nepal (GoN) has placed emphasis on responsive and accountable maternal health services and initiated social accountability interventions as a strategical approach simultaneously. This review critically explores the social accountability interventions in maternal health services in Nepal and its outcomes by analyzing existing evidence to contribute to the informed policy formulation process. Methods A literature review and desk study undertaken between December 2018 and May 2019. An adapted framework of social accountability by Lodenstein et al. was used for critical analysis of the existing literature between January 2000 and May 2019 from Nepal and other low-and-middle-income countries (LMICs) that have similar operational context to Nepal. The literature was searched and extracted from database such as PubMed and ScienceDirect, and web search engines such as Google Scholar using defined keywords. Results The study found various social accountability interventions that have been initiated by GoN and external development partners in maternal health services in Nepal. Evidence from Nepal and other LMICs showed that the social accountability interventions improved the quality of maternal health services by improving health system responsiveness, enhancing community ownership, addressing inequalities and enabling the community to influence the policy decision-making process. Strong gender norms, caste-hierarchy system, socio-political and economic context and weak enforceability mechanism in the health system are found to be the major contextual factors influencing community engagement in social accountability interventions in Nepal. Conclusions Social accountability interventions have potential to improve the quality of maternal health services in Nepal. The critical factor for successful outcomes in maternal health services is quality implementation of interventions. Similarly, continuous effort is needed from policymakers to strengthen monitoring and regulatory mechanism of the health system and decentralization process, to improve access to the information and to establish proper complaints and feedback system from the community to ensure the effectiveness and sustainability of the interventions. Furthermore, more study needs to be conducted to evaluate the impact of the existing social accountability interventions in improving maternal health services in Nepal.

Big Collusion

2016 ◽  
pp. 127-144
Author(s):  
Garry Robson ◽  
C. M. Olavarria
Keyword(s):  
Consumer Behavior ◽  
Insufficient Attention ◽  
Individual Privacy ◽  
Digital Surveillance ◽  
Financial Benefits ◽  
The Social ◽  
The Government ◽  
Relationship Of ◽  
The U.S

In the post-Snowden digital surveillance era, insufficient attention has been paid to the role of corporations and consumers in the onslaught on digital privacy by the largest surveillance state – the U.S. The distinction between corporations and the government is increasingly difficult to pinpoint, and there exists an exclusive arrangement of data sharing and financial benefits that tends towards the annihilation of individual privacy. Here the role of consumers in facilitating this alliance is examined, with consideration given to the “social” performances treated as free and exploitable data-creating labor. While consumers of the digital economy often assume that everything should be free, the widespread tendency to gratify desires online inevitably leads to hidden costs and consequences. The permanent data extracted from consumer behavior helps agencies sort and profile individuals for their own agendas. This trilateral relationship of ‘Big Collusion' seems to have gained an irreversibly anti-democratic momentum, producing new transgressions of privacy without proper consent.

Digital Government and Individual Privacy

2011 ◽  
pp. 133-148
Author(s):  
Patrick R. Mullen
Keyword(s):  
Personal Information ◽  
Personal Privacy ◽  
Potential Threat ◽  
Digital Government ◽  
Security Controls ◽  
Individual Privacy ◽  
The Government ◽  
Policies And Programs ◽  
The Impact ◽  
Privacy Issues

The growth of the Internet and digital government has dramatically increased the Federal government’s ability to collect, analyze, and disclose personal information about many private aspects of citizens’ lives. Personal information once available only on paper to a limited number of people is now instantly retrievable anywhere in the world by anyone with a computer and an Internet connection. Over time, there has also been a declining level of trust by Americans in government, and currently, many perceive the government as a potential threat to their privacy. Given these forces at work in our society, one should not be surprised to read the results of surveys that show privacy as a top concern of citizens in the 21st century. If citizens do not believe that the government is adequately protecting the privacy of their individual information, they may be less willing to provide this information. Such reluctance could compromise the ability of government to collect important information necessary to develop, administer and evaluate the impact of various policies and programs. Privacy issues discussed in this chapter include challenges regarding (1) protecting personal privacy; (2) ensuring confidentiality of data collected; and (3) implementing appropriate security controls. Perspectives on privacy and stewardship responsibilities of agencies are also discussed.

Drishtee: Balancing Social Mission and Financial Sustainability in Rural India

2015 ◽  
Vol 16 (4) ◽  
pp. 291-307 ◽  
Author(s):  
Geoff Desa ◽  
James L. Koch
Keyword(s):  
Information And Communications Technology ◽  
Rural India ◽  
Social Business ◽  
Digital Government ◽  
Social Mission ◽  
Government Documents ◽  
The Social ◽  
The Government ◽  
Market Pressures ◽  
Viable Business

This case follows the early developments of Drishtee, an Indian social enterprise, and the evolving thoughts of its CEO – Satyan Mishra. Drishtee, founded in 2001, was initially developed to address opportunities in information and communications technology (ICT) in rural India and scaled to serve people in over 9,000 villages. While the initial social opportunity appeared to be fairly straightforward (to provide fee-based digital government documents to rural citizens), a deeper analysis of the social problem leads the reader into the tangled world of social business. The venture faces regulatory and disintermediation challenges when trying to scale the provision of government services. As the venture starts to scale, it faces two distinct pivot points: first, when deciding whether to maintain a partnership with the government and, second, when trying to create a financially viable business model. The reader bears witness to the underlying tensions between social mission and market pressures as the company evolves from a government service provider to a commercial kiosk operator.

scholarly journals Albanian Universities and e - Learning

2015 ◽  
Vol 4 (1) ◽  
pp. 157
Author(s):  
Luan Bekteshi
Keyword(s):  
Social Life ◽  
Education Sector ◽  
Access To Education ◽  
Mass Education ◽  
New Methods ◽  
The Social ◽  
Important Challenge ◽  
E Learning ◽  
The Government

Today’s society is undergoing great transformations in every sector. One of the most important transformations of the social life is the making of technology and internet available to masses. The technology and internet have also visibly transformed the education sector. The society is facing continuous challenges related to the competition, globalisation and the demand from the job market for qualified employees. These challenges go by side by side with the transformation of the education sector, where a great deal is being invested on the use of ICT, mass education, and the introduction of new methods and tools of teaching. The use of ICT and e-Learning is an important challenge faced by Albanian universities in the mission to improve the quality of teaching, students’ results, and mass education, and achieve the necessary standards. Priorities like equal access to education and lifelong learning would be only slogans without the use of ICT and e-Learning. Polls and interviews were conducted for this study, to obtain a view of the use of e-Learning and the approach to e-Learning in Albanian universities, and also of the government and universities policies. Conclusions of this study are obtained by processing data from questionnaires filled by lecturers in some of the main Albanian universities.

scholarly journals Social Work and Facing Child Poverty in Iraq: A Comparative Study between Governmental Social Work Institutions and Non-Governmental Institutions

2021 ◽  
Vol 13 (2) ◽  
pp. 120-128
Author(s):  
Maysam Yaseen Obaid
Keyword(s):  
Social Work ◽  
Child Poverty ◽  
Well Being ◽  
Comparative Approach ◽  
Social Survey ◽  
The Social ◽  
Effective Role ◽  
The Government ◽  
Governmental Institutions

Social work is a profession to help individuals, families, and communities to promote the well-being of the human and society, and this goal is achieved through social and economic justice while enhancing the quality of life of human and community. The study illustrates the importance of promoting integration with governmental and civil social work institutions to achieve the reduction of multidimensional child poverty. The descriptive and comparative approach as well as the social survey was used in this study. Collected data from 50 governmental and non-governmental institutions, where the study reached several conclusions, the most important of which is that social work institutions have an important and effective role in confronting the poverty of children in Iraq despite the existence of economic and social obstacles to their work. It also showed the contribution of non-governmental institutions to alleviating the burden on the government by providing assistance that enables poor families to cope with the poor standard of living and to enable them to get out of poverty.

scholarly journals Integrating Servqual-Kano-QFD for Social Insurance Service Quality Improvement in Surabaya

2021 ◽  
Vol 14 (1) ◽  
pp. 50
Author(s):  
Dwi Dini Pratiwi
Keyword(s):  
Customer Satisfaction ◽  
Quality Function Deployment ◽  
Social Insurance ◽  
Good Governance ◽  
Strategic Decision ◽  
Insurance Company ◽  
The Public ◽  
The Social ◽  
The Government

For companies engaged in the service-providing sector, good service by meeting customer's desires and needs is a must in order to thrive competitively. This case study was conducted on service provided by the government social insurance company engaged in traffic accident insurance services in Surabaya. As an industry that provides service, customer satisfaction is of importance in order to gain trust from the public, reduce negative opinion in public, and support the objective of good governance. This study integrated the SERVQUAL-Kano method to evaluate customer satisfaction concerning 18 service attributes related to service provided by the social insurance company. Further efforts were then made to find solutions for service attributes with low satisfaction scores by using the Quality Function Deployment (QFD) method. Therefore, the results can help to improve the quality of service. The results were in the form of a priority improvement design for strategic decision recommendations that can be implemented by the company to increase customer satisfaction.

Problems and Development Prospects of Public-Private Entrepreneurship

2020 ◽  
Vol 26 (9) ◽  
pp. 993-1004
Author(s):  
O. V. Burgonov ◽  
A. V. Semenov
Keyword(s):  
Economic Growth ◽  
Public Private Partnerships ◽  
Critical Examination ◽  
Social Sphere ◽  
The Social ◽  
The World ◽  
Private Entrepreneurship ◽  
Business Structures ◽  
The Government

The presented study addresses the problems of interaction between the public (government) and private sectors in the process of social reproduction. Evolution of the mechanism, models, and forms of public-private entrepreneurship has led to the widespread use of public-private partnerships (PPP) based on the utilization of innovation and investment resources of the business to solve economic and social problems. Economic restructuring spurred by digitalization, the pandemic, the shifting balance of power in the world, departure from unilateralism, financialization of economies, and globalization of economic crises decrease the productivity of traditional economic regulation measures taken by the government. Thus, it becomes obvious that further development of public-private partnerships requires enhanced public monitoring using cloud-based information systems, together with updated legislation in this area and new management personnel. The government should encourage innovations in the development of public-private entrepreneurship forms and facilitate interaction with business structures in the context of national and local budget deficit. These measures will help to improve the rate and quality of economic growth in Russia and transition to the sixth wave of innovation. Aim. The study aims to show the genesis and mechanism of interaction between public authorities and business structures and its role in economic development; analyze major forms of public-private entrepreneurship; identify problems and propose recommendations for improving government-business interaction within the framework of public-private partnerships in the context of slower economic growth and the government’s limited ability to implement large-scale investment projects, including in the social sphere. Tasks. The authors analyze the development of public-private entrepreneurship in Russia and across the world, highlighting the features and models of such interaction; examine the legislative features and mechanisms of public-private entrepreneurship; identify problems and opportunities for the successful implementation of government-business interaction in the investment sphere of the Russian Federation. Methods. This study is based on the historical and logical approach, systems analysis, critical examination of scientific literature in relation to the adopted legislation, elements of complex analysis, modeling of interaction processes between public institutions and business structures. Results. The authors prove that by enhancing the interaction between business structures and the government through the development of public-private partnerships in the creation and operation of infrastructure, information technologies, and the social sphere, it will be possible to increase the rate of economic growth, to reduce the burden on the national budget in the context of economic stagnation and recession, and to secure the government’s obligations in the social sphere. The proposed recommendations for improving public-private entrepreneurship include improving the quality of the legal framework regulating the type of partnership, improving its information infrastructure, having a targeted strategy and tactics for the development of public-private entrepreneurship at the national, regional, and municipal level, as well as developing managerial competencies in the field of public-private entrepreneurship process management. Conclusions. The study substantiates the need to form and train efficient project teams, whose tasks should include competent support of a PPP project at all stages, from concept definition to implementation, and using the infrastructure mortgage principle and public control in public-private partnership.

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