Fickle or Flexible?

2017 ◽  
Vol 2650 (1) ◽  
pp. 9-17 ◽  
Author(s):  
Simon Saddier ◽  
Zachary Patterson ◽  
Alex Johnson ◽  
Natalie Wiseman
Keyword(s):  
Quality Of Service ◽  
Waiting Time ◽  
Public Transportation ◽  
Transportation Systems ◽  
The Body ◽  
General Level ◽  
Transit Systems ◽  
Unit Of Analysis ◽  
Wide Range

In many cities of the developing world, institutional public transportation is limited or nonexistent, and inhabitants have to rely on paratransit (informal or semiformal, non-fixed-route, nonscheduled transportation systems) for their travel. Although their flexibility and affordability offer clear advantages, these services are often criticized for their lack of reliability in terms of variations in travel time and waiting time. The body of work on paratransit and the work that characterizes paratransit as unreliable are almost exclusively based on self-reported or indirect data. Therefore the aim here is to fill a gap in the paratransit literature by applying concepts from the literature on transit quality of service to the field of informal transport. Indicators traditionally applied to formal transit systems are used to assess the level of reliability of paratransit services in a developing country. In addition, a new indicator is proposed to measure itinerary variations specific to paratransit. It is found that the most appropriate unit of analysis for such research is the station because operations on any given route are influenced by forces at the station level. The general level of variability measured through these indicators was less than expected. Although a wide range of situations was observed in this sample, most paratransit routes appeared to be relatively stable in Accra, Ghana.

Tingkat Kepuasan Nasabah Pada Bank Syariah Mandiri Cabang Bogor

2019 ◽  
Vol 4 (2) ◽  
pp. 34
Author(s):  
Priyo Wismantoro ◽  
Fika Dwiyanti
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Competitive Advantage ◽  
Customer Service ◽  
General Level ◽  
Customer Focus ◽  
Quality Improvements ◽  
Level Of Satisfaction

Business banking is a service business based on principles of trust and t5he customer is a major asset. Under conditions of business competition among banks strict bank that has resulted in only a competitive advantage (compatative advantage as well as a competitive advantage) who can reach the highest position in the eyes of cusmers or the public. Competitive advantage can be obtained from the quality of customer servicr, so the focus on customers (customer focus), responsive to the development of customer desires and continuously innovate is an acitivity that can be done to anticipate the cimpetitive conditions. In this case, the bank should always evaluate the quality of service given to customers and is reflected in the level of customer satisfaction obtained. Rate the quality of service branch of bank syariah mandiri bogor whole is still under service, because it still was below expectations, this is evident also that the general level of service is still not meeting customer expectations, because the level of hope (expectation0 the customer is generally higher than the level of performance (perfromance) or perception(perception)customer.        Empathy dimension of service quality dimensions are most critical or have any impact on the most powerful influence on the level of satisfaction. In this case, the willingness og bank syariah mandiri branch bogor provide individual attention in serving its clients is crucial. Empathy dimension attributes inclide individual attention, operational time , personal attention, giving interests, and understand the needs. These attributes is the main priority of service quality improvements are intensive and comprehensive.           Customer service strategy to be implemented by the management of bank syariah mandiri in perspective five dimensioris of service quality(tangibles, realiability,responsiveness, assurance and empathy) looks not optimal. In an effort to provide the best service (service excellence) and focus to the customer(customer focus), then the customer satisfaction can be obatained with significantly improved and the improvement of quality of serivice aspects and impticalions of the strategy need to be consldered

The Opera and the Omnibus: Material Culture, Urbanism and Boieldieu's La dame blanche

2020 ◽  
Vol 32 (1) ◽  
pp. 90-114
Author(s):  
Nicole Vilkner
Keyword(s):  
Material Culture ◽  
Business Model ◽  
Public Transportation ◽  
Reception History ◽  
Transportation Systems ◽  
Mass Transportation ◽  
Musical Work ◽  
The World ◽  
History Of

AbstractIn the summer of 1828, the Entreprise générale des Dames Blanches launched a fleet of white omnibuses onto the streets of Paris. These public transportation vehicles were named and fashioned after Boieldieu's opéra comique La dame blanche (1825): their rear doors were decorated with scenes of Scotland, their flanks painted with gesturing opera characters, and their mechanical horns trumpeted fanfares through the streets. The omnibuses offered one of the first mass transportation systems in the world and were an innovation that transformed urban circulation. During their thirty years of circulation, the omnibuses also had a profound effect on the reception history of Boieldieu's opera. When the omnibuses improved the quality of working- and middle-class life, bourgeois Parisians applauded the vehicles’ egalitarian business model, and Boieldieu's opera became unexpectedly entwined in the populist rhetoric surrounding the omnibus. Viewing opera through the lens of the Dames Blanches, Parisians conflated the sounds of opera and street, as demonstrated by Charles Valentin Alkan's piano piece Les omnibus, Op. 2 (1829), which combines operatic idioms and horn calls. Through these examples and others, this study examines the complex ways that material culture affects the dissemination and reception of a musical work.

Station facilities and noise assessment: A multilevel analysis on light rail train stations

2021 ◽  
Vol 69 (4) ◽  
pp. 364-372
Author(s):  
Yalcin Yildirim ◽  
Diane Jones Allen
Keyword(s):  
Public Transportation ◽  
Transportation Systems ◽  
Urban Life ◽  
Light Rail ◽  
Noise Levels ◽  
Transit Systems ◽  
Message Boards ◽  
Sound Levels ◽  
Noise Assessment ◽  
Ticket Vending Machines

Noise is one of the most frequent consequences of traffic. Public transportation systems, such as the Dallas Area Rapid Transit (DART) authority provides various modes of transportation. Even though the availability of commuting service for the public is a boon to communities, mass transit systems are potential sources of excessive sound levels in daily urban life. This article examines the nexus between the transit station facilities of light rail train (LRT) stations and noise implications at both station and neighborhood scales by studying selected LRT stations. A multilevel linear analysis was conducted to understand the degree of train station amenities and neighborhood characteristics that affect sound levels. Using a type II sound pressure level (SPL)meter, sound measurements were obtained during the weekdays and weekends over several weeks. Upon examining the station amenities, and built environment and sociodemographic characteristics of the neighborhood, findings of this comprehensive research reveal significant implications for sound levels. Stations with ticket vending machines and informative message boards include a higher degree of significance on SPLs, while shelters, crew rooms, bike lockers, restrooms, and windshields are significantly and negatively associated with the noise levels. Additionally, neighborhoods with dense roads, higher speed limits, more neighborhood facilities, and a higher number of transit routes have an increased likelihood of noise levels. Recommendations include creating transformative policies for implementation, and approaches addressing noise for transit authorities, transportation engineers, and planners are presented. Planning and engineering aspects of comfort, aesthetics, safety, and public health, as train stations are daily use spaces for commuters and surrounding communities, should also be considered.

Usage of 3D Anthropometric Data in CAD/CAM Individual Measurement List

2015 ◽  
Vol 1117 ◽  
pp. 283-286
Author(s):  
Inga Dāboliņa ◽  
Ausma Viļumsone ◽  
Jānis Dāboliņš ◽  
Dana Beļakova
Keyword(s):  
The Body ◽  
Human Anatomy ◽  
Anthropometric Data ◽  
Individual Measurement ◽  
Data Usage ◽  
Scanning Device ◽  
Wide Range ◽  
Cad Cam ◽  
Speed Up

Computer aided designing software not only the possibility to speed up the process of putting a new model into production and improve the quality of the products, but also reduces material costs and labour intensity, ensuring an elastic change of the assortment. The designing of clothes includes a row of processes and one of the most time and labour consuming is constructing. A construction displays the layout (pattern) of the surface of the body (garment). As it depends on correct anthropometric data, it is very important to get ones right. The use of 3D surface scanning technologies to produce digitized representations of the human anatomy has the potential to help change the way a wide range of products are designed and produced. Every scanning device is equipped with optic (light) appliances to ensure non-contact measuring. Measurements acquired by 3D scanning device should be checked out for compliance with CAD systems for automatized pattern making procedure. The paper introduces the experiment with scanned data usage in CAD pattern making. The project aims to implement scanned data values in the CAD/CAM individual measurement list for acquiring individualized pattern blocks.

scholarly journals Demanda y provisión de trasporte público en Ciudad Obregón, Sonora

2016 ◽  
Vol 28 (67) ◽  
Author(s):  
Liz Ileana Rodríguez Gámez
Keyword(s):  
Public Transportation ◽  
Transportation Systems ◽  
Mobility Patterns ◽  
Public And Private ◽  
Transportation Demand ◽  
Lack Of Information ◽  
Para Determinar ◽  
Secondary Information ◽  
Public Transportation Systems

Resumen: desde hace un par de años, los sistemas de trasporte público enfrentan una crisis que se ha traducido en una disminución de la calidad del servicio y en la degradación o reducción de la flota, por ello algunas ciudades afrontan problemas serios de demanda que exceden la capacidad de dichos sistemas. Uno de los principales obstáculos para hacer frente a esta problemática es la falta de información sobre los patrones de movilidad de los residentes. Por ello, el objetivo de este trabajo es cuantificar el volumen de viajes y derivar la demanda potencial de trasporte público en Ciudad Obregón, Sonora, a fin de proporcionar datos básicos para su planificación y provisión. La metodología emplea un sistema de información geográfica, con información secundaria para determinar las necesidades de movilidad, a partir de la estructura familiar, sus actividades cotidianas y la accesibilidad a los modos de trasportación públicos y privados.Palabras clave: modos de trasporte; trasporte público; oferta de trasporte público; demanda de trasporte público; provisión de trasporte público; accesibilidad al trasporte público.Abstract: since a couple of years ago public transportation systems are facing a crisis, as a result of a fall in the quality of the service, as well as a degradation or reduction of the fleet. As a consequence, some cities face serious problems because demand exceeds the capacity of such systems. One of the main obstacles to address this problem is the lack of information on mobility patterns of residents. Thus, the aim is to quantify the volume of travel and derive the demand for public transportation in Ciudad Obregon, Sonora, to provide basic data for its planning and provision. The methodology employs a Geographic Information System, with secondary information in order to determine mobility needs based on family, its daily activities and accessibility to modes of public and private transportation.Key words: modes of transportation; public transportation; public transportation supply; public transportation demand; public transportation provision; accessibility to public transportation.

scholarly journals An Analysis of Consumer Behaviors in Choosing Public Transportation

2021 ◽  
Vol 9 (2) ◽  
pp. 17-26
Author(s):  
Hadhori Nurhasan ◽  
Utomo Putro
Keyword(s):  
Quality Of Service ◽  
Local Government ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Public Interest ◽  
Public Transportation ◽  
Consumer Behaviors ◽  
A Company

Various efforts have been done to overcome or at least reduce the severe congestion in Jakarta. For this reason, the local government continues to carry out various strategies. And PT TransJakarta as a company under the auspices of the local government that manages several modes of transportation, also has a big role in overcoming congestion in Jakarta. One of them is by launching several public transportations so that many people will switch to use public transportation. Recently, Transjakarta launched a microbus type public transportation called Mikrotrans. To make it works, TransJakarta must be able to attract public interest to use microtrans. For this reason, a special strategies are needed to attract customers. One of the most important aspects is by controlling the quality of the service in order to make customer satisfied. Several aspects of microtrans service quality are investigated which have major influences on increasing customer satisfaction. And the results show that in general the quality of service at Mikrotrans is quite good. The result shows that the variables of service quality in mikrotrans are good enough in the customer although it still requires evaluation or improvement in several aspects.

scholarly journals A Lightweight Slice-Based Quality of Service Manager for IoT

IoT ◽  
2020 ◽  
Vol 1 (1) ◽  
pp. 49-75
Author(s):  
Antonio Oliveira-Jr ◽  
Kleber Cardoso ◽  
Filipe Sousa ◽  
Waldir Moreira
Keyword(s):  
Quality Of Service ◽  
Industry 4.0 ◽  
Farming Systems ◽  
Smart Manufacturing ◽  
Network Slicing ◽  
Wide Range ◽  
The Internet Of Things ◽  
Service Manager ◽  
Digital Farming

Industry 4.0 and digital farming rely on modern communication and computation technologies such as the Internet of Things (IoT) to provide smart manufacturing and farming systems. Having in mind a scenario with a high number of heterogeneous connected devices, with varying technologies and characteristics, the deployment of Industry 4.0 and digital farming solutions faces innovative challenges in different domains (e.g., communications, security, quality of service). Concepts such as network slicing and Software-Defined Networking (SDN) provide the means for faster, simpler, scalable and flexible solutions in order to serve a wide range of applications with different Quality-of-Service (QoS) requirements. Hence, this paper proposes a lightweight slice-based QoS manager for non-3GPP IoT focusing on different use cases and their varying requirements and characteristics. Our focus in this work is on non-3GPP IoT unlicensed wireless technologies and not specifically the end-to-end network slice perspective as described in 5G standards. We implemented and evaluated different QoS models in distinct scenarios in a real experimental environment in order to illustrate the potential of the proposed solution.

Distributed Data Management of Daily Car Pooling Problems

2011 ◽  
pp. 408-412
Author(s):  
Roberto Wolfler Calvo ◽  
Fabio de Luigi ◽  
Palle Haastrup ◽  
Vittorio Maniezzo
Keyword(s):  
Public Transportation ◽  
Urban Areas ◽  
Transportation Systems ◽  
Transfer Velocity ◽  
Public And Private ◽  
Transportation Demand ◽  
Freight Transportation Demand ◽  
Set Up ◽  
Public Transportation Systems

The increased human mobility, combined with high use of private cars, increases the load on the environment and raises issues about the quality of life. The use of private cars lends to high levels of air pollution in cities, parking problems, noise pollution, congestion, and the resulting low transfer velocity (and, thus, inefficiency in the use of public resources). Public transportation service is often incapable of effectively servicing non-urban areas, where cost-effective transportation systems cannot be set up. Based on investigations during the last years, problems related to traffic have been among those most commonly mentioned as distressing, while public transportation systems inherently are incapable of facing the different transportation needs arising in modern societies. A solution to the problem of the increased passenger and freight transportation demand could be obtained by increasing both the efficiency and the quality of public transportation systems, and by the development of systems that could provide alternative solutions in terms of flexibility and costs between the public and private ones. This is the rationale behind so-called Innovative Transport Systems (ITS) (Colorni et al., 1999), like car pooling, car sharing, dial-a-ride, park-and-ride, card car, park pricing, and road pricing, which are characterized by the exploitation of innovative organizational elements and by a large flexibility in their management (e.g., traffic restrictions and fares can vary according with the time of day).

Florida Metropolitan Planning Organization Reports on Transit Capacity and Quality of Service: First-Year Evaluation

2003 ◽  
Vol 1841 (1) ◽  
pp. 128-134 ◽  
Author(s):  
Victoria A. Perk ◽  
Chandra Foreman
Keyword(s):  
Quality Of Service ◽  
First Year ◽  
Actual Process ◽  
Transit Systems ◽  
Metropolitan Planning Organizations ◽  
Metropolitan Planning ◽  
Florida Department ◽  
Planning Organizations ◽  
Transit Capacity

As an application of the transit quality-of-service framework presented in the first edition of the Transit Capacity and Quality of Service Manual (TCQSM), the Florida Department of Transportation required all metropolitan planning organizations (MPOs) in the state where fixed-route transit service operates to analyze those services on the basis of the six measures identified in the TCQSM: service frequency, hours of service, service coverage, passenger loading, reliability (on-time performance and headway adherence), and transit versus automobile travel time. A first-year evaluation compiles the analyses provided by the participating MPOs and provides an assessment of the aggregate performance of the transit systems. A larger part of the study focused on the examination of the actual process used by the MPOs and transit systems to evaluate their services. Changes recommended to improve and refine the process for future years are presented, based on the first-time experiences of the MPOs. This evaluation serves as a model for other areas in the country interested in applying the customer-oriented assessment of transit based on the TCQSM.

Sign in / Sign up

Export Citation Format

Share Document