Protección del consumidor en los mercados: una perspectiva romanística del derecho de información y la transactio

2020 ◽  
Vol 60 (3) ◽  
pp. 299-324
Author(s):  
José Luis Zamora Manzano
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Roman Law ◽  
Weights And Measures ◽  
Consumer Law ◽  
Alternative Method ◽  
History Of ◽  
Eu Directives

In the present paper, we will focus on information on consumer protection and mediation which allows a much quicker resolution of any conflicts that arise in the matter of consumption, emphasizing the sources of Roman law where we find the Consumer protection carried out by the aediles, who were in charge of controlling and monitoring the markets, speculation and weights and measures, for this we analyze mainly sources such as D.21.1.1.1 and the vice that originated the redhibition D.21.16 and 21.1.14.10, among others. Moreover, the jurisdiction of the aediles developed in the same way as the praetors within their sphere of competence of the markets, the resolution of conflicts through the transaction that implies a history of mediation and that today is articulated as an alternative method of dispute resolution. Subsequently we analyze the bases that remain on some principles of current consumer law and the panorama that shows the incorporation of EU directives such as 2011/83/EU and the recent 2013/11/EU that encourages alternative dispute resolution (ADR).

scholarly journals Perlindungan Hukum Konsumen dalam Perjanjian Baku Elektronik

2018 ◽  
Vol 20 (3) ◽  
pp. 473-494
Author(s):  
Nurhafni Nurhafni ◽  
Sanusi Bintang
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Error Calculation ◽  
Consumer Law ◽  
Electronic Contracts ◽  
Telecommunication Company ◽  
Telecommunications Company

Artikel ini ingin menjawab bagaimana perlindungan konsumen dalam perjanjian baku elektronik pada telekomunikasi seluler. Undang-Undang Perlindungan Konsumen menyebutkan klausula baku sebagai ketentuan dan syarat-syarat yang telah dipersiapkan dan ditetapkan terlebih dahulu secara sepihak oleh pelaku usaha. Metode penelitian yang digunakan adalah yuridis-normatif, yakni berusaha dengan bahan hukum meng-analisis klausula baku telekomunikasi seluler. Hasil penelitian menunjukkan bahwa perlindungan kepada konsumen dalam kontrak elektronik Telkomsel, perusahaan PT. Telekomunikasi Indonesia Tbk memberikan alternatif penyelesaian sengketa dengan cara pengajuan klaim keberatan pelanggan baik lisan maupun tulisan melalui Grapari PT. Telekomunikasi Indonesia Tbk dan apabila ditetapkan suatu ganti rugi, maka ganti rugi yang dibayar pihak PT. Telekomunikasi Indonesia Tbk berbentuk ganti rugi pengembalian uang atas kesalahan penghitungan biaya tagihan. Consumer Law Protection in Electronic Standard Agreement This article aims to answer how consumer protection in an electronic standard agreement on cellular telecommunications. The Consumer Protection Law stipulated that standard clauses as provisions and conditions that have been unilaterally prepared and determined by business actors. This is normative juridical research, using legal materials to analyze the standard clauses of cellular telecommunications. This research found that the protection of consumers in Telkomsel electronic contracts, Indonesia Telecommunication Company provides an alternative dispute resolution by submitting customer objection claims both oral and written through Grapari Indonesia Telecommunications Company and if a compensation is stipulated, then it will be paid by Indonesia Telecommunication Company in the form of refund for the error calculation of bill fees.

scholarly journals Kewenangan Badan Penyelesaian Sengketa Konsumen (BPSK) dalam Menyelesaikan Sengketa Asuransi Pasca Keluarnya Peraturan Otoritas Jasa Keuangan (OJK) Nomor 1/POJK.07/2014

2019 ◽  
Vol 12 (2) ◽  
pp. 102
Author(s):  
Wisnu Kumala ◽  
Yaswirman Yaswirman ◽  
Ulfanora Ulfanora
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Financial Services ◽  
Alternative Dispute Resolution ◽  
Dispute Settlement ◽  
Legal Research ◽  
Research Results ◽  
Consumer Protection Act ◽  
Legal Effect ◽  
Legal Consequences

There is a tug of authority in resolving insurance disputes outside the court between the Consumer Dispute Settlement Agency (BPSK) based on Law Nomor 8 of 1999 concerning Consumer Protection with Alternative Dispute Resolution Institutions (LAPS) based on Financial Services Authority Regulation Number 1/POJK.07/2014. This encourages the author to conduct legal research in order to determine the authority of BPSK in resolving insurance disputes as well as the legal consequences of the decision after the issuance of the Financial Services Authority Regulation Number 1/POJK.07/2014 using the statutory approach. This legal research results in the finding that BPSK is still authorized to settle insurance disputes following the issuance of the Financial Services Authority Regulation Number 1/POJK.07/2014, this is based on the provisions of the Lex superior derogat legi inferiori principle. Then there is no legal effect on the BPSK decision after the issuance of the Financial Services Authority Regulation. This is because BPSK's decision has been based on Law Number 8 of 1999 concerning Consumer Protection, whose position is higher than the Regulation of the Financial Services Authority. So there is no need for BPSK to follow the provisions of the regulations whose hierarchy of legislation is lower than the Consumer Protection Act. Therefore BPSK's decision is "final and binding" as explained in Article 54 paragraph 3 of the Consumer Protection Act.

scholarly journals The Paradoxical Use of the Term Sulh: An Analytical Study from Quranic Perspective

2020 ◽  
Vol 16 (1) ◽  
pp. 1-14
Author(s):  
Muhammad Rafiqul Hoque ◽  
Muhammad Mustaqim Mohd Zarif
Keyword(s):  
Qualitative Study ◽  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Analytical Study ◽  
Judicial System ◽  
The West ◽  
The World ◽  
History Of ◽  
Two Sides

Dispute resolution systems are broadly divided into two sides namely Judicial Dispute Resolution (JDRS) and Non-Judicial Dispute Resolution Systems (NJDRS). The first one is more formal, and the latter is informal which is known as Alternative Dispute Resolution (ADR) all over the world. Though ADR is claimed to be a great innovation of the West, it is found to be practiced in the Islamic Judicial System from its very inception. ADR was practiced throughout the history of Islamic Judiciary as sulh. However, the use of the word sulh in the meaning of ADR needs to be explained in the present judicial context. Scholars sometimes discussed sulh as a system parallel to ADR and sometimes as a process, which creates confusion in its multiuse. Hence, this study aims at eliminating this confusion on the paradoxical use of the term sulh as a system for dispute resolution as well as a process of that system. At present, hardly any study has precisely differentiated between them. Thus, this qualitative study focuses on discussing it primarily from the perspectives of the Quran, documented sources as well as interviews. The major finding of this study is that sulh, comparing with present day ADR, does not need to be used paradoxically. The main contribution of the study is to propose a clarification of sulh in the line of ADR fruitfully. The findings of this study are not only useful in clarifying the exact meanings of the term as used in different contexts but also applicable to solve problems faced by arbitrators involved in various indigenous traditional dispute resolution systems such as shalish in Bangladesh and elsewhere.

scholarly journals Forms of consumer protection

2021 ◽  
Vol 59 (3) ◽  
pp. 227-267
Author(s):  
Dragan Vujisić ◽  
Milan Rapajić
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Administrative Procedure ◽  
Consumer Protection Act ◽  
Civil Proceedings ◽  
The Law ◽  
Administrative Proceedings ◽  
The Right ◽  
Judicial Protection

The authors point to the plurality of forms of consumer protection. Private law form of consumer protection is individual protection in civil proceedings. The protection of the collective interests of consumers in most European legal systems is achieved through litigation. The Consumer Protection Act entrusts the protection of the collective interests of consumers to administrative bodies, which is realized in administrative proceedings, whose rules are characterized by considerable differences in relation to the rules provided by the Law on General Administrative Procedure. A significant unit is dedicated to the mechanism of alternative dispute resolution, especially arbitration and mediation. The shortcomings of the Law on Consumer Protection regarding certain contradictory provisions are pointed out. The legislator stimulates alternative dispute resolution, and on the other hand stipulates that contracting one of these methods does not affect the right to judicial protection. The paper also analyses the inspection.

scholarly journals Kekuatan Putusan Badan Penyelesaian Sengketa Konsumen Terkait Keberatan dan Pembatalan Putusan Arbitrase Sebagai Alternative Dispute Resolution dalam Penyelesaian Sengketa Konsumen

SASI ◽  
2019 ◽  
Vol 25 (2) ◽  
pp. 160
Author(s):  
Surya Muhammad Gunarsa
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Low Cost

Consumer dispute can be resolved by litigation and non-litigation based on agreement of the parties. Presence of the Consumer Dispute Resolution Agency (BPSK) considered as a new hope for parties because thats’s give an option to resolve consumer dispute, through BPSK it is expected that dispute can be resolved in a simple, fast, and low-cost manner. However, in fact the verdict issued by BPSK has the disadvantage of not having specificity, it caused by the article 54 point 3 of Consumer Protection Law mention that the BPSK decision is final and binding but can still be submitted for objection, even cancellation, then the absence of executorial power on the BPSK decision causes this BPSK decision to have no merit.

Consumer protection in Russia: towards the 30th anniversary of the antimonopoly authority of Russian Federation. (Review)

2020 ◽  
pp. 127-139
Author(s):  
Elena Osipova
Keyword(s):  
Russian Federation ◽  
Consumer Protection ◽  
National System ◽  
Consumer Law ◽  
Consumer Movement ◽  
30Th Anniversary ◽  
History Of ◽  
The Russian Federation

Consumer protection has become an integral part of life of the population in Russia. The article presents a brief history of the consumer movement, the consumer law as well as the formation of the national system of consumer protection in the Russian Federation at the end of XX century, describing its main elements.

scholarly journals TINJAUAN YURIDIS PERLINDUNGAN KONSUMEN TERHADAP KEBIJAKAN E-TOLL CARD

2019 ◽  
Author(s):  
Rahmad Sugiarto
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Electronic Media ◽  
Electronic Money ◽  
Service Business ◽  
Substantive Justice ◽  
The Law ◽  
Legal Security

Artikel ini telah diuji dan dipertanggungjawabkan dalam seminar ujian tutup oleh penulis. Urgensi informasi terkait bagaimana perlindungan hukum terhadap pengguna e-Toll Card dalam penggunaannya di jalan tol dan informasi bagaimana upaya penyelesaian sengketa antara pihak konsumen dan pihak penerbit e-Toll Card dibutuhkan sebagai referensi para penstudi dan pengemban ilmu hukum.DAFTAR PUSTAKAAl-Quran Abdul Halim Barkatullah, 2010, Hak-Hak Konsumen, Bandung : Nusa MediaAhmadi Miru dan Sutarman Yodo, 2011, Hukum Perlindungan Konsumen, Jakarta: PT Rajagrafindo PersadaAz. Nasution, 2001, Hukum Perlindungan Konsumen Suatu Pengantar, Jakarta: Diadit MediaBramantyo Djohanputro, 2008, Manajemen risiko korporat, Jakarta: PPMCelina Tri Siwi Kristiyanti, 2011, Hukum Perlindungan Konsumen, Jakarta: Sinar GrafikaC. Tantri D. dan Sulastri, 1995, Gerakan Organisasi Konsumen, Seri Panduan Konsumen, Jakarta: Yayasan Lembaga Konsumen Indonesia-The Asia FoundationErman Rajagukguk, dkk, 2000, Hukum Perlindungan Konsumen, Bandung: CV Mandar MajuFrans Hendra Winarta, 2012, Hukum Penyelesaian Sengketa. Jakarta: Sinar Grafika.Gatot Supramono, 2013, Perjanjian Utang Piutang, Jakarta: Kencana Prenada Media GroupJimmy Joses Sembiring, 2011, Cara Menyelesaian Sengketa Di Luar Pengadilan, . jakarta: Visi MediaMariam Darus Badrulzaman, 1994, Aneka Hukum Bisnis, Bandung: Alumni N.H.T. Siahaan, 2005, Hukum Konsumen: Perlindungan Konsumen Dan Tanggungjawab Produk, Jakarta: Panta ReiNurnaningsih Amriani, 2012, Mediasi Alternatif Penyelesaian Sengketa Perdata di Pengadilan, Jakarta: Rajawali Pers Philipus M. Hadjon, 2007, Perlindungan Hukum Bagi Rakyat Indonesia, Surabaya: Percetakan M2 Print, Edisi KhususR. Serfianto, dkk, 2012, Untung Dengan Kartu Kredit, Kartu ATM-Debit, & Uang Elektronik, Jakarta: Visi MediaSatjipto Raharjo, 2000, Ilmu Hukum, Bandung: PT. Citra Aditya BaktiSatijipto Rahardjo, 2014, Ilmu Hukum, Bandung: PT Citra Aditya Bakti Shidarta, 2000, Hukum Perlindungan Konsumen, Jakarta: GrasindoSoerjono Soekanto, 1986, Pengantar Penelitian Hukum, Jakarta: Penerbit Universitas Indonesia (UI Press)Soerjono Soekanto & Sri Mamudji, 2003, Penelitian Hukum Normatif: Suatu Tinjauan singkat, Jakarta: Rajawali Pers Sudaryatmo, 1999, Hukum dan Advokasi Konsumen, Bandung: PT. Citra Aditya Bakti Takdir Rahmadi, 2010, Mediasi Penyelesaian Sengketa Melalui Pendekatan Mufakat, Jakarta: PT. Raja GrafindoTakdir Rahmadi, 2011, Mediasi Penyelesaian Sengketa Melalui Pendekatan Mufakat, Jakarta: Rajawali Pers Zainuddin Ali, 2015, Metode Penelitian Hukum, Jakarta: Sinar GrafikaZulham, 2013, Hukum Perlindungan Konsumen, Jakarta: Kencana prenada media groupAssaad, A. Istiqlal. (2017). Hakikat Sanksi Dalam Perspektif Hukum Pidana Indonesia Dan Hukum Pidana Islam (Studi Tentang Pidana Mati). Makassar: Al Ishlah Jurnal Ilmiah Hukum, Vol. 19 No. 01Aswari, A. (2017). Sibernetika, Teknologi Siber Dan Kebutuhan Hukum. Palu: Jurnal Ilmiah FH Universitas Muhammadiyah Palu, Vol. 3. No. 2Aswari, A., Pasamai, S., Qomar, N., & Abbas, I. (2017). Legal Security On Cellphone Trading Through Electronic Media In Indonesia. Jurnal Dinamika Hukum, 17(2), 181-187.Azis, D. E. P., & Nurhaedah, N. (2018). Juridical Review The Implementation of Oral Agreement is associated with the Law of Treaties and Law Number 8 Year 1999 concerning Consumer Protection. Substantive Justice International Journal of Law, 1(1), 56-64.Buana, A. P., Aswari, A., Said, M. F., & Arifin, M. Y. R. (2018). Responsibility Parking Service Business to The Protection Of Consumer Of The Parking Services in Makassar. Substantive Justice International Journal of Law, 1(1), 23-32.Haikal Ramadhan, Aminah, Suradi, (2016), Perlindungan Hukum Terhadap Pengguna Uang Elektronik Dalam Melakukan Transaksi Ditinjau Dari Peraturan Bank Indonesia Nomor 16/8/Pbi/2014 Tentang Uang Elektronik (E-Money),Semarang: Diponegoro Law Review, vol.5 No. 2 Kapindha, Ros Angesti anas. Dwi M., S., Febrina, W. Rizky. (2014). Efektivitas Dan Efisiensi Alternative Dispute Resolution (ADR) Sebagai Salah Satu Penyelesaian Sengketa Bisnis Di Indonesia. Surakarta: Jurnal Hukum, Universitas Sebelas Maret Surakarta.Nurhaedah, N. (2015). Analisis Hukum Terhadap Asuransi Kendaraan Bermotor Bagi Pemilik Kendaraan Sebagai Tertanggung. PLENO JURE, 4(5), 28-41.Maria Margaretha Christi Ningrum Blegur Laumuri, 2016: Perlindungan Hukum Bagi Pemegang Uang Elektronik (Electronic Money) Pada Bank Dalam Melakukan Transaksi Pembayaran Non Tunai, Denpasar: Universitas Udayana

scholarly journals INTEGRATED ALTERNATIVE DISPUTE RESOLUTION INSTITUTIONS IN THE FINANCIAL SERVICES SECTOR: DISPUTE RESOLUTION EFFORTS IN CONSUMER PROTECTION FRAMEWORK

2021 ◽  
Vol 10 (1) ◽  
pp. 32
Author(s):  
Lastuti Abubakar ◽  
Tri Handayani
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Financial Services ◽  
Alternative Dispute Resolution ◽  
Services Sector ◽  
Financial Services Sector ◽  
Legal Implications ◽  
Legal Perspective ◽  
Analytical Research ◽  
Financial Technology

<em>This study examines and analyzes the legal implications of strengthening the integrated Alternative Dispute Resolution Institutions in the Financial Services Sector regulations. This study applies a normative juridical approach with descriptive-analytical research specifications. The data are analyzed using qualitative juridical analysis. Results show that: an Integrated Alternative Dispute Resolution Institutions in the Financial Services Sector is a dispute resolution institution that is in accordance with the characteristics of the financial services sector as an agent of trust and prioritizes consumer protection. It is expected that consumer dispute resolution is faster, cheaper, and fairer for both Business Actors and the consumers; strengthening of regulations on integrated ADR Institutions in the Financial Services Sector aims to create independent, fair, effective, and efficient dispute resolution capable of anticipating developments in the financial services sector that are increasingly complex from a legal perspective, the use of financial technology, and products/services across financial services sectors</em>

scholarly journals Institutional framework of collective consumer protection in the Republic of Serbia: Condition and perspectives

Pravni zapisi ◽  
2021 ◽  
Vol 12 (1) ◽  
pp. 214-233
Author(s):  
Jovana Popović
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Institutional Framework ◽  
Administrative Procedure ◽  
Consumer Rights ◽  
Low Costs ◽  
The Law ◽  
The Republic ◽  
Judicial Protection

The paper presents the system for protection of consumers' collective interests in the Republic of Serbia and its development perspectives. The paper relies on certain results of the research conducted at the Union University School of Law, as well as on specific comparative legal approaches. The Law on Consumer Protection introduced an administrative procedure for collective consumer protection. Contended arguments in favour of that change were efficiency and low costs of administrative procedure. In practice, administrative protection has proven to be more effective than judicial protection, but the effect of deterring traders from actions that violate consumer rights has not been fully achieved. In that sense, the existing system of protection of consumers' collective interests in Serbia can be improved by modifying certain administrative measures and by introducing specific forms of alternative dispute resolution in Serbian consumer legislation. The novelties brought by the Directive on Representative actions, whose adoption can be expected very soon, have also been presented in the paper.

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