scholarly journals TINJAUAN YURIDIS PERLINDUNGAN KONSUMEN TERHADAP KEBIJAKAN E-TOLL CARD

2019 ◽  
Author(s):  
Rahmad Sugiarto
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Electronic Media ◽  
Electronic Money ◽  
Service Business ◽  
Substantive Justice ◽  
The Law ◽  
Legal Security

Artikel ini telah diuji dan dipertanggungjawabkan dalam seminar ujian tutup oleh penulis. Urgensi informasi terkait bagaimana perlindungan hukum terhadap pengguna e-Toll Card dalam penggunaannya di jalan tol dan informasi bagaimana upaya penyelesaian sengketa antara pihak konsumen dan pihak penerbit e-Toll Card dibutuhkan sebagai referensi para penstudi dan pengemban ilmu hukum.DAFTAR PUSTAKAAl-Quran Abdul Halim Barkatullah, 2010, Hak-Hak Konsumen, Bandung : Nusa MediaAhmadi Miru dan Sutarman Yodo, 2011, Hukum Perlindungan Konsumen, Jakarta: PT Rajagrafindo PersadaAz. Nasution, 2001, Hukum Perlindungan Konsumen Suatu Pengantar, Jakarta: Diadit MediaBramantyo Djohanputro, 2008, Manajemen risiko korporat, Jakarta: PPMCelina Tri Siwi Kristiyanti, 2011, Hukum Perlindungan Konsumen, Jakarta: Sinar GrafikaC. Tantri D. dan Sulastri, 1995, Gerakan Organisasi Konsumen, Seri Panduan Konsumen, Jakarta: Yayasan Lembaga Konsumen Indonesia-The Asia FoundationErman Rajagukguk, dkk, 2000, Hukum Perlindungan Konsumen, Bandung: CV Mandar MajuFrans Hendra Winarta, 2012, Hukum Penyelesaian Sengketa. Jakarta: Sinar Grafika.Gatot Supramono, 2013, Perjanjian Utang Piutang, Jakarta: Kencana Prenada Media GroupJimmy Joses Sembiring, 2011, Cara Menyelesaian Sengketa Di Luar Pengadilan, . jakarta: Visi MediaMariam Darus Badrulzaman, 1994, Aneka Hukum Bisnis, Bandung: Alumni N.H.T. Siahaan, 2005, Hukum Konsumen: Perlindungan Konsumen Dan Tanggungjawab Produk, Jakarta: Panta ReiNurnaningsih Amriani, 2012, Mediasi Alternatif Penyelesaian Sengketa Perdata di Pengadilan, Jakarta: Rajawali Pers Philipus M. Hadjon, 2007, Perlindungan Hukum Bagi Rakyat Indonesia, Surabaya: Percetakan M2 Print, Edisi KhususR. Serfianto, dkk, 2012, Untung Dengan Kartu Kredit, Kartu ATM-Debit, & Uang Elektronik, Jakarta: Visi MediaSatjipto Raharjo, 2000, Ilmu Hukum, Bandung: PT. Citra Aditya BaktiSatijipto Rahardjo, 2014, Ilmu Hukum, Bandung: PT Citra Aditya Bakti Shidarta, 2000, Hukum Perlindungan Konsumen, Jakarta: GrasindoSoerjono Soekanto, 1986, Pengantar Penelitian Hukum, Jakarta: Penerbit Universitas Indonesia (UI Press)Soerjono Soekanto & Sri Mamudji, 2003, Penelitian Hukum Normatif: Suatu Tinjauan singkat, Jakarta: Rajawali Pers Sudaryatmo, 1999, Hukum dan Advokasi Konsumen, Bandung: PT. Citra Aditya Bakti Takdir Rahmadi, 2010, Mediasi Penyelesaian Sengketa Melalui Pendekatan Mufakat, Jakarta: PT. Raja GrafindoTakdir Rahmadi, 2011, Mediasi Penyelesaian Sengketa Melalui Pendekatan Mufakat, Jakarta: Rajawali Pers Zainuddin Ali, 2015, Metode Penelitian Hukum, Jakarta: Sinar GrafikaZulham, 2013, Hukum Perlindungan Konsumen, Jakarta: Kencana prenada media groupAssaad, A. Istiqlal. (2017). Hakikat Sanksi Dalam Perspektif Hukum Pidana Indonesia Dan Hukum Pidana Islam (Studi Tentang Pidana Mati). Makassar: Al Ishlah Jurnal Ilmiah Hukum, Vol. 19 No. 01Aswari, A. (2017). Sibernetika, Teknologi Siber Dan Kebutuhan Hukum. Palu: Jurnal Ilmiah FH Universitas Muhammadiyah Palu, Vol. 3. No. 2Aswari, A., Pasamai, S., Qomar, N., & Abbas, I. (2017). Legal Security On Cellphone Trading Through Electronic Media In Indonesia. Jurnal Dinamika Hukum, 17(2), 181-187.Azis, D. E. P., & Nurhaedah, N. (2018). Juridical Review The Implementation of Oral Agreement is associated with the Law of Treaties and Law Number 8 Year 1999 concerning Consumer Protection. Substantive Justice International Journal of Law, 1(1), 56-64.Buana, A. P., Aswari, A., Said, M. F., & Arifin, M. Y. R. (2018). Responsibility Parking Service Business to The Protection Of Consumer Of The Parking Services in Makassar. Substantive Justice International Journal of Law, 1(1), 23-32.Haikal Ramadhan, Aminah, Suradi, (2016), Perlindungan Hukum Terhadap Pengguna Uang Elektronik Dalam Melakukan Transaksi Ditinjau Dari Peraturan Bank Indonesia Nomor 16/8/Pbi/2014 Tentang Uang Elektronik (E-Money),Semarang: Diponegoro Law Review, vol.5 No. 2 Kapindha, Ros Angesti anas. Dwi M., S., Febrina, W. Rizky. (2014). Efektivitas Dan Efisiensi Alternative Dispute Resolution (ADR) Sebagai Salah Satu Penyelesaian Sengketa Bisnis Di Indonesia. Surakarta: Jurnal Hukum, Universitas Sebelas Maret Surakarta.Nurhaedah, N. (2015). Analisis Hukum Terhadap Asuransi Kendaraan Bermotor Bagi Pemilik Kendaraan Sebagai Tertanggung. PLENO JURE, 4(5), 28-41.Maria Margaretha Christi Ningrum Blegur Laumuri, 2016: Perlindungan Hukum Bagi Pemegang Uang Elektronik (Electronic Money) Pada Bank Dalam Melakukan Transaksi Pembayaran Non Tunai, Denpasar: Universitas Udayana

scholarly journals Forms of consumer protection

2021 ◽  
Vol 59 (3) ◽  
pp. 227-267
Author(s):  
Dragan Vujisić ◽  
Milan Rapajić
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Administrative Procedure ◽  
Consumer Protection Act ◽  
Civil Proceedings ◽  
The Law ◽  
Administrative Proceedings ◽  
The Right ◽  
Judicial Protection

The authors point to the plurality of forms of consumer protection. Private law form of consumer protection is individual protection in civil proceedings. The protection of the collective interests of consumers in most European legal systems is achieved through litigation. The Consumer Protection Act entrusts the protection of the collective interests of consumers to administrative bodies, which is realized in administrative proceedings, whose rules are characterized by considerable differences in relation to the rules provided by the Law on General Administrative Procedure. A significant unit is dedicated to the mechanism of alternative dispute resolution, especially arbitration and mediation. The shortcomings of the Law on Consumer Protection regarding certain contradictory provisions are pointed out. The legislator stimulates alternative dispute resolution, and on the other hand stipulates that contracting one of these methods does not affect the right to judicial protection. The paper also analyses the inspection.

scholarly journals Institutional framework of collective consumer protection in the Republic of Serbia: Condition and perspectives

Pravni zapisi ◽  
2021 ◽  
Vol 12 (1) ◽  
pp. 214-233
Author(s):  
Jovana Popović
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Institutional Framework ◽  
Administrative Procedure ◽  
Consumer Rights ◽  
Low Costs ◽  
The Law ◽  
The Republic ◽  
Judicial Protection

The paper presents the system for protection of consumers' collective interests in the Republic of Serbia and its development perspectives. The paper relies on certain results of the research conducted at the Union University School of Law, as well as on specific comparative legal approaches. The Law on Consumer Protection introduced an administrative procedure for collective consumer protection. Contended arguments in favour of that change were efficiency and low costs of administrative procedure. In practice, administrative protection has proven to be more effective than judicial protection, but the effect of deterring traders from actions that violate consumer rights has not been fully achieved. In that sense, the existing system of protection of consumers' collective interests in Serbia can be improved by modifying certain administrative measures and by introducing specific forms of alternative dispute resolution in Serbian consumer legislation. The novelties brought by the Directive on Representative actions, whose adoption can be expected very soon, have also been presented in the paper.

An Undergraduate Course in Psychology and the Law

1987 ◽  
Vol 14 (4) ◽  
pp. 238-239 ◽  
Author(s):  
Edith Greene ◽  
Edith Greene
Keyword(s):  
Decision Making ◽  
Dispute Resolution ◽  
Criminal Law ◽  
Alternative Dispute Resolution ◽  
Civil Law ◽  
Plea Bargaining ◽  
Jury Decision Making ◽  
Teaching Aids ◽  
The Law ◽  
Jury Decision

This article describes a course that bridged the disciplines of clinical and experimental psychology and the law. The course included discussion of issues in criminal law, such as the psychology of policing, the reliability of confessions, victimization, plea bargaining, jury decision making, and alternative dispute resolution, and in civil law, such as civil commitment, predicting dangerousness, and child custody. Course objectives, requirements, and teaching aids are outlined, and some thoughts on integrating these diverse topics are included.

scholarly journals Kewenangan Badan Penyelesaian Sengketa Konsumen (BPSK) dalam Menyelesaikan Sengketa Asuransi Pasca Keluarnya Peraturan Otoritas Jasa Keuangan (OJK) Nomor 1/POJK.07/2014

2019 ◽  
Vol 12 (2) ◽  
pp. 102
Author(s):  
Wisnu Kumala ◽  
Yaswirman Yaswirman ◽  
Ulfanora Ulfanora
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Financial Services ◽  
Alternative Dispute Resolution ◽  
Dispute Settlement ◽  
Legal Research ◽  
Research Results ◽  
Consumer Protection Act ◽  
Legal Effect ◽  
Legal Consequences

There is a tug of authority in resolving insurance disputes outside the court between the Consumer Dispute Settlement Agency (BPSK) based on Law Nomor 8 of 1999 concerning Consumer Protection with Alternative Dispute Resolution Institutions (LAPS) based on Financial Services Authority Regulation Number 1/POJK.07/2014. This encourages the author to conduct legal research in order to determine the authority of BPSK in resolving insurance disputes as well as the legal consequences of the decision after the issuance of the Financial Services Authority Regulation Number 1/POJK.07/2014 using the statutory approach. This legal research results in the finding that BPSK is still authorized to settle insurance disputes following the issuance of the Financial Services Authority Regulation Number 1/POJK.07/2014, this is based on the provisions of the Lex superior derogat legi inferiori principle. Then there is no legal effect on the BPSK decision after the issuance of the Financial Services Authority Regulation. This is because BPSK's decision has been based on Law Number 8 of 1999 concerning Consumer Protection, whose position is higher than the Regulation of the Financial Services Authority. So there is no need for BPSK to follow the provisions of the regulations whose hierarchy of legislation is lower than the Consumer Protection Act. Therefore BPSK's decision is "final and binding" as explained in Article 54 paragraph 3 of the Consumer Protection Act.

scholarly journals ARBITRASE SEBAGAI ALTERNATIF PENYELESAIAN SENGKETA EKONOMI SYARIAH MENURUT UNDANG-UNDANG NOMOR 30 TAHUN 1999

Asy-Syari ah ◽  
2014 ◽  
Vol 16 (2) ◽  
Author(s):  
Muhibuthabary Muhibuthabary
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Civil Religion ◽  
Arbitration Process ◽  
Islamic Jurisprudence ◽  
New Knowledge ◽  
The Absolute ◽  
The Law ◽  
Islamic Economic ◽  
Religious Courts

This paper describes the arbitration as an alternative dispute resolution in Shariah economy. Dispute resolution in general civil religion has resolved through litigation in the religious courts that refer to Article 49 of Law Number 7 of 1989 Jo. Law Number 3 of 2006 Jo. Law Number 50 of 2009 on the Religious Courts. However, there are some interesting cases, one of which is the Islamic economic disputes could be resolved through non-litigation or arbitration process, which refers to the Law No. 30 Year 1999. Now, the Shari'ah economic dispute resolution becomes the object of this study which interesting to study both theoretically and practically, not only because the case is to be part of the absolute authority of religious courts, but also becomes a new knowledge in the field of Islamic Jurisprudence

scholarly journals KEWENANGAN BADAN PENYELESAIAN SENGKETA KONSUMEN DALAM MENANGANI SENGKETA ANTARA PT. SINAR MENARA DELI DENGAN SARI ALAMSYAH

2019 ◽  
Vol 2 (2) ◽  
pp. 392
Author(s):  
Samuel Samuel ◽  
Siti Nurbaiti
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Dispute Settlement ◽  
Secondary Data ◽  
District Court ◽  
Primary Data ◽  
Legal Research ◽  
Consumer Protection Act ◽  
The Law ◽  
The Republic

In principle, the resolution of consumer disputes can be pursued peacefully. through an alternative mediation dispute resolution. In Law Number 8 of 1999 concerning Consumer Protection and Regulation of the Minister of Trade of the Republic of Indonesia Number 6 / M-DAG / PER / 2017 concerning the Consumer Dispute Settlement Body does not impose limits on the authority of BPSK in handling and adjudicating a consumer dispute. However, in reality many times the decisions of the Consumer Dispute Settlement Body (BPSK) are submitted to the district court and stated that BPSK is not authorized to handle such disputes. How is the authority of the Consumer Dispute Resolution Board in handling disputes between PT. Sinar Menara Deli and Sari Alamsyah are the issues discussed. The method used in this research is descriptive normative legal research, using secondary data and primary data as supporting data with the law approach. The results of the study illustrate that BPSK is not authorized to handle disputes between PT. Sinar Menara Deli with Sari Alamsyah, because the business actors in this dispute have submitted a refusal to be resolved through BPSK and not achieving the requirements for consumer disputes. It is recommended that BPSK members pay more attention to the provisions in the Consumer Protection Act and other regulations concerning the Consumer Dispute Settlement Body.

Dissolution of Marriage

2019 ◽  
pp. 101-121
Author(s):  
Eve M. Brank
Keyword(s):  
Decision Making ◽  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Financial Support ◽  
Personal Relationships ◽  
State Laws ◽  
The Law ◽  
The Relationship

Not all marriages last and unlike other personal relationships, the dissolution of a marriage requires legal involvement to end the relationship. A divorce not only severs a marriage, but it also introduces legal involvement. That legal involvement is in the form of state laws that define how divorces are granted, whether the couple needs to have a formal separation before a divorce can be granted, how property should be divided upon dissolution, and whether formalized spousal financial support should commence. Although the law is involved in each of these issues, there are now more opportunities for the use of alternative dispute resolution options rather than traditional court settings that attempt to give more of the decision making back to the couple.

Protección del consumidor en los mercados: una perspectiva romanística del derecho de información y la transactio

2020 ◽  
Vol 60 (3) ◽  
pp. 299-324
Author(s):  
José Luis Zamora Manzano
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Alternative Dispute Resolution ◽  
Roman Law ◽  
Weights And Measures ◽  
Consumer Law ◽  
Alternative Method ◽  
History Of ◽  
Eu Directives

In the present paper, we will focus on information on consumer protection and mediation which allows a much quicker resolution of any conflicts that arise in the matter of consumption, emphasizing the sources of Roman law where we find the Consumer protection carried out by the aediles, who were in charge of controlling and monitoring the markets, speculation and weights and measures, for this we analyze mainly sources such as D.21.1.1.1 and the vice that originated the redhibition D.21.16 and 21.1.14.10, among others. Moreover, the jurisdiction of the aediles developed in the same way as the praetors within their sphere of competence of the markets, the resolution of conflicts through the transaction that implies a history of mediation and that today is articulated as an alternative method of dispute resolution. Subsequently we analyze the bases that remain on some principles of current consumer law and the panorama that shows the incorporation of EU directives such as 2011/83/EU and the recent 2013/11/EU that encourages alternative dispute resolution (ADR).

CommentsBargaining in the Shadow of the Law: The Case for ADR as a Field of Study

2021 ◽  
pp. 9-12
Author(s):  
Elizabeth Tippett
Keyword(s):  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
First Year ◽  
Important Work ◽  
Field Of Study ◽  
Legal Rules ◽  
The Law

Mnookin and Kornhauser’s Bargaining in the Shadow of the Law is a critically important work for the alternative dispute resolution (ADR) field because it legitimized the study of negotiation within the legal academy. It did so by tethering bargaining to jurisprudence. Without Mnookin and Kornhauser’s insight that bargaining is a function of legal rules, the law remains confined to its portrayal in a standard first-year curriculum....

scholarly journals IMPLEMENTASI RESOLUSI MICRO CONFLICT BERBASIS ALTERNATIVE DISPUTE RESOLUTION (Studi Peran Mediasi di Pusat Pelayanan Terpadu Perempuan dan Anak Korban Kekerasan ‘Rekso Dyah Utami’ Yogyakarta)

2018 ◽  
Vol 11 (1) ◽  
pp. 57
Author(s):  
Linda Evirianti
Keyword(s):  
Dispute Resolution ◽  
Violence Against Women ◽  
Alternative Dispute Resolution ◽  
Transactional Analysis ◽  
Service Center ◽  
Social Phenomena ◽  
Women And Children ◽  
The Law ◽  
Integrated Service ◽  
The Way

Humans are social beings formed by mutual interests within the scope of the community. In relation to such reciprocity, social phenomena often arise in the form of violence or conflict arising from the existence of different interests, so that with the emergence of conflicts or disputes, the law plays an important role in resolving these conflicts, especially acts of violence against women and children. Through the Rekso Dyah Utami agency, there is an effort to minimize an act of violence. The way it is done is through the assistance of mediators in resolving cases that occurred at Integrated Service Center for Women and Children of Violence Victims (P2TPAKK) Rekso Dyah Utami through mediation practice.Keywords: communication transaction (transactional analysis), mediation, mediator.

Sign in / Sign up

Export Citation Format

Share Document